The document outlines the strategic goals and project management office (PMO) goals of AltexSoft, a technology consulting company, from 2021-2023. The goals include establishing sustainable business growth, reviewing and optimizing internal processes, setting up a PMO, and effectively transforming delivery processes. Challenges in 2022 included prioritizing employee safety and transforming to remote work due to global events. Key to achieving strategic goals is commitment, change management following ITIL principles, and continuous improvement.

1. STRATEGIC GOALS
ACCOMPLISHMENT IN
TERMS OF WAR

2. INTRO
2021 → 2022 → 2023
PMO GOALS
DIVE INTO STRATEGY
EXECUTION
01
02
03
04

3. WHO AM I
Head of Operational Excellence / Head of
PMO at AltexSoft
- 8+ years in IT
- ITIL fan
- Quality and Automation addicted

4. We are a Technology & Solution Consulting Company,
focused in Travel and Hospitality domains.
300+ employees
in 12+ countries
Cool YouTube
Channel:
AltexSoft -
YouTube
…and lots of
successfully
implemented
projects.
ABOUT ALTEXSOFT

5. 2021
→
2022
→
2023
2021
● Overall growth.
● Internal processes are updated much
slower than we grow.
● Risk mitigation strategies in case of
escalation.
2028
● Our 5-years vision
2022
● Sustainable business growth.
● Review internal processes to increase
our capabilities and effectiveness.
● Processes optimization and
automation.
2023
● Sustainable business growth.
● Continue internal transformation.

6. PMO GOALS
- Set up a Project Management Office
- Establish a knowledge-sharing processes
(project-project and projects-company)
- Structure monitoring and control elements at
Altexsoft for effective Projects delivery
- Resolve main bottlenecks for effective delivery
- Establish governance, control, support and
quality of the project outcome
- Effectively transform delivery processes for a
rapidly-changing environment

7. WHEN THINGS GO WRONG
March 2022 was not about our strategy
implementation.
Starting from April 2022 we’ve resumed our
work on strategy.

8. Safety of our
people
Communications
with our
customers
Transforming
into a
“remote-first”
company
CHALLENGES

9. TL;DR: PMO GOALS
- ✅ Set up a Project Management Office
- 🔶 Establish a knowledge-sharing processes
(project-project and projects-company)
- ✅ Structure monitoring and control elements
at Altexsoft for effective Projects delivery
- ✅ Resolve main bottlenecks for effective
delivery
- 🔶 Establish governance, control, support and
quality of the project outcome
- ✅ Effectively transform delivery processes for
a rapidly-changing environment

10. PLAN STRATEGY EXECUTE STRATEGY

11. COMMITMENT
CHANGE
MANAGEMENT
CONTINUOUS
IMPROVEMENT
DIVE INTO STRATEGY EXECUTION

12. It’s hard to stay committed when everything is falling down,
and changes require time, money, and continuous
involvement.
You have to:
● Learn the skill of selling your ideas.
● Learn the negotiations skill.
● Obtain the constant support of your company’s
decision-makers.
COMMITMENT

13. Change Management is hard. Master it. People, actually, like
changes, but are afraid of the unknown.
You have to:
● Have a solid strategy for changes. (communication,
execution, support, …)
● Make your strategy Agile
● Find those, who will support you
● Keep in mind the 7 ITIL Guiding principles
● Measure the effectiveness of changes
CHANGE
MANAGEMENT

15. THE 7 ITIL GUIDING
PRINCIPLES
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate

16. Don’t “let things go”. Keep the level of quality, improve
services, and involve more committed people into the
continuous improvement process.
You have to:
● Think about support, accountability, and scalability.
● Create a solid mechanism of feedback gathering and
change implementation.
CONTINUOUS
IMPROVEMENT

17. TL;DR: PMO GOALS
- ✅ Set up a Project Management Office
- 🔶 Establish a knowledge-sharing processes
(project-project and projects-company)
- ✅ Structure monitoring and control elements
at Altexsoft for effective Projects delivery
- ✅ Resolve main bottlenecks for effective
delivery
- 🔶 Establish governance, control, support and
quality of the project outcome
- ✅ Effectively transform delivery processes for
a rapidly-changing environment

18. AND ONE MORE IMPORTANT
THING

19. ПІДТРИМКА ПІДРОЗДІЛУ БЕЗПІЛОТНОЇ АВІАЦІЇ В ОДНІЙ
ІЗ НОВОСТВОРЕНИХ БРИГАД