Ignite Platinum Support is designed for customers looking to maximize the benefits of their Ignite solutions. It provides concierge-level support combined with preventive and personalized support services. Key benefits include a designated Client Escalation Manager, solution health checks, managed upgrades, unlimited on-demand training, 24/7 priority support, and professional services discounts. Platinum Support ensures customers receive the highest level of support to fully optimize their use of Ignite products.