This document provides an overview of IGI - Solutions and Services, an IT solutions and services company that has been operating since 1992. It highlights the company's experience, locations, industries served, and centers of excellence. The document then describes IGI's values of quality, people-focus, and transparency. It provides an overview of IGI's key service offerings, including application development and maintenance, enterprise mobility, data analytics, quality assurance, IT staffing, BPO, and healthcare consulting. Examples are given of past projects involving developing payment solutions and augmenting a payer's benefits administration team.

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IGI – Solutions and Services

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About Us
Company Highlights
 Started in 1992 - 22 Years of Experience
 300+ Employees
 HQ – Piscataway, NJ
 Offshore Delivery Centers in Bangalore & Delhi
 Servicing to Global Fortune 500 Clients
 In-house functional expertise established for
Healthcare, Banking and Insurance Verticals
 Centers of excellence across Business Intelligence,
Data warehousing, Testing, ADMS and Professional
Staffing
 Specializing in Business Consulting and Business
Process Outsourcing
for Healthcare Providers

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Our Values
Quality
• We deliver only what we
do best, in the most
effective way
People
• We invest in the most
talented people, to give
our customers the best
Transparency
• Open & frequent
communications with our
customers and other
stakeholders

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Application
Development
and Maintenance
Enterprise
Mobility
Data Analytics
and Business
Intelligence
Big Data
Analytics
Quality
Assurance
IT Professional
Staffing
Business Process
Outsourcing
Healthcare
Consulting
Services

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IGI – Application Development and Maintenance
Solution
Change is a valuable tool for creating great products, and using Agile methodology enables us to
be responsive to quick changing business / clients’ needs. Through our ADM Solutions, it is our
continuous endeavor to help you achieve your business goals by driving better performance of
your IT needs to achieve:
*
Parallel ADM
Solution doesn’t
saturate your
critical Business
resources
Risk-mitigation
against resource
availability for
changing
technologies
*
Improved
Turnaround times =
Better ROI
*
Ready Resource
availability for
multi- platforms

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ADM Solution - Scope
Consulting
- Business & Application Analysis
- Outsourcing Analysis
-Application Roadmap Definition
-Process Consulting
Development/Enhancements
- Requirement Analysis
- Impact Analysis
- Architecture & Design
- Development
- Testing
- Build & Deployment
- Integration
Maintenance/Support
- Build & Release Management
- Incident/Problem Mgmt
- Application Upgrade
- Performance Tuning
- Transition Support
Transformation
- Application Migration
- Data Migration
- Reverse Engineering
- Service Enablement
- Testing
- UI
Analyze
Design and
Develop
Test
Support
Define

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ADM Solution – Centers of Excellence
IGI
COEs
Microsoft
Technologies
Open Source
Technologies
Mobility
Testing
Data
Analytics
BI
Database
Niche
Technologies

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IGI – Quality Assurance and Software Testing Solution
IGI can be your reliable testing partner: we can execute testing an independent activity for
manual and automated testing, or do co-developmental work where our team also gets
involved in applying fixes and creating new builds based on test strategy.
Service Offering
Quality plan formulation and implementation
Test strategy definition
Test case development
Test case execution
Automated and manual testing
Functional, Integration, Load, Usability and
Regression testing
User Acceptance Testing and support
Defect tracking and reporting
Metrics and test efficiency reporting
Technology Capability
The teams at IGI have extensive experience with
testing tools, including but not limited to:
 WinRunner
Load Runner
QTP ,QC
Test Director
Silk
Silk Central
Test Manager
Rational Clear Quest and Robot
SQA Team Test
Shunra VE, and many more

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IGI Advantage– ADM and Software Testing Solution
Key Differentiators Details
Understanding of software engineering
processes and best practices
 Certified for our ISO 9001:2000 capabilities to perform software
engineering (Design, Development, Implementation, Maintenance,
and Software Products)
 These processes have been successfully tested in practice over
diverse software product delivery assignments. These engagements
involved working in distributed teams performing concurrent
engineering. IGI's contribution covered aspects across all phases of
the software engineering lifecycle: product conceptualization,
requirement analyses, high-level and low-level design, development,
system testing, documentation, packaging, release and support
Competence in design and test
methodologies, and software tools
To ensure successful delivery of software engineering projects
from India, IGI has specific methodologies to perform Unit,
Integration and System / Application testing. This includes testing for
user interface(GUI), usability, functionality, installation and
performance

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Key Differentiators Details
Understanding applications, their
usability and their functionality
 Through numerous engagements, IGI has developed an in-depth
knowledge that enables us to perform software application
development and maintenance, from supporting third-generation
operating systems to modern internet based B2B/B2C applications
In-depth experience in architecting multi-
tier software solutions
 Developing and implementing web-based eCommerce
applications to integrate with back-end inventory management
systems, IGI has rich experience in architecting the right set of
solutions for its customers
Capability to map emerging technologies
into an application
Capability to formally interface with
different functional and remote teams
 We have competence in working with remotely distributed project
engineering teams by offering different engagement models
IGI Advantage– ADM and Software Testing Solution

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Key Differentiators Details
Competence in Project Management  IGI’s PMP certified project managers ensure planned
implementations, along with periodic reviews and progress reports,
which are well-communicated with clients
Capacity to expand from one type of
engagement to another
 IGI has demonstrated versatility by working in different modes –
from tactical methods that involve building a product or solution
quite rapidly, to crafting a multi-skilled team to tackle many aspects
of engineering such as specification, prototyping, product
development and support
Capability to define and implement
controlled work environments, such as
for build, release and versioning
 IGI has in-depth experience in performing controlled software
development, using tools for software configuration management,
software release management and software change management
Competence in product, project, process
documentation
 Handled by an independent team, IGI provides a suite of
documentation in all its software engagements. A comprehensive
library of templates has evolved over the years to create documents
such as project plan, quality plan, test plan, configuration
management plan, project audit plan, acceptance plan,
requirements documents, design documents, technical
specifications, standards, guidelines, checklist, forms, etc.
IGI Advantage– ADM and Software Testing Solution

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Enterprise Mobility Solution
Mobility
IGI mobility services can help you
 Develop and Transform web-based applications to a mobile-based platform
 Develop Enterprise Mobility applications
 Develop reporting mechanisms over mobile
We support applications across all platforms and mobile operating systems

13. IT Managers
?
Mission
Critical
Projects Stringent
Timelines
Right
ResourcesCost
Effective
IGI
On Demand
IT Staff
Services
*On-Site
*Off-Site
*Project-
Based
*Contractual
IGI Resource
Pool
 Development tools
 Web application tools
 Packaged applications
 Middleware tools
 BPM
 Reporting tools
 Testing tools
 Open Source
 Database
IT Professional Staffing
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14. Sourcing ChannelsIT Professional Staffing - Sourcing Channels
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IGI Staffing
Team
Headhunting
• Industry Competitors
• Regional Players
• Specialty Outsourcing
Players
Channel Partners
(Subcontract Vendors)
• Preferred Suppliers
• Diversity Network
• NAFTA Suppliers
Internal Candidate
Database
• Monster
• Career Builder
• Hot Job
• User Groups
• LinkedIn
Industry
Association
• Industry Focused Associations
• Business Function Focused
Associations
• Technology Focused Associations
Cross Border
Staffing
• Canada - TN Visa
• India / UK - H1 Visa
• US Masters - OPT
Job Portals &
Professional Networking
Sites
27,000+ pre-screened active
and passive candidates
Cross Border
Staffing
Full-time salaried employees
who are on the bench

15. IT Professional Staffing - Process Differentiators
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24/5 Duo-Shore
recruitment
Specialty Recruiters
Quality Review by
Domain Experts
Structured
Recruitment Process
Industry Knowledge
Cross-Border Staffing
Follow-the-Sun Recruitment model leveraging US-based and India-based
recruiters providing 24/5 recruitment, and a cost-effective and scalable model
to efficiently support specialty and volume-based requirements at low margins.
The Specialty recruiters typically come from domain backgrounds like IT
Hardware, IT Software, IT Support and not from a general HR/recruitment
background. IGI provides extensive training on our recruitment methodology.
In addition, each specialty recruitment team has a dedicated quality control
manager who is typically a resident, domain subject matter expert in different
areas like Application Mgmt., Data Mgmt., Infrastructure Mgmt., Test Mgmt.,
Product Mgmt., and Package implementation.
A proven process-oriented recruitment model which can support volume-based
requirements in a MSP/VMS, or a similar VMP program, while maintaining
compliance and meeting/exceeding client / MSP-defined service level
agreements (SLAs)
Specialty Recruiters are aligned to industries and are provided functional
knowledge through formalized industry training. This includes access to
research material, analysts reports, briefings, industry analysis presentation and
industry consultant briefings.
Apart from local, regional and national level recruitment in the US, IGI has
multi-channel sourcing network of TN professionals form Canada and H1
professionals form India and the UK.
Client Benefits
1. Lower Cost
2. Better
Assessment =>
Better
Candidates
3. Unique
Candidates
(Passive
Candidate
sources via
Headhunting
and cross-
border
recruiting)
4. Quicker Turn
around
5. Scalability
6. More attention
to difficult-to-fill
requirements.

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Data Analysis and Business Intelligence
Big or small, due to the ubiquity of data every organization needs to have a robust, intelligent and
scalable Data warehouse and Business intelligence system (DWBI)
IGI DWBI Centers of Excellence offers solutions and consulting to enterprises of all sizes for developing,
implementing, managing and enhancing productivity of all their Data technology needs
Data Analytics and Business Intelligence
Scalable
Solutions
Keeping in mind
future challenges
and trends
Return on
Investment
Benchmarking the ROI
value right from
project onset and
ensuring to achieve
the same at the end
Functional and
Technical
Expertise
In-house team of
industry vertical
and technical
experts
Partnering with us will enable you to achieve

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DWBI – Core Services and Facts
Dedicated
Center of
Excellence for
DWBI
Expert in
Agile,
Waterfall and
Iterative
Exposure on
Latest
Solution
Tools &
Framework
Multi-Skilled
Resources on
Broad
Spectrum of
Technologies
Service Offerings
 Consulting
Integration
Migration and Upgrades
Custom Development
Testing and Quality assurance
Maintenance and Support
Specializations
Data Warehousing
Data Quality
Data Integration

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Data Analytics and Business Intelligence
Our Solution will help your
organization to attain the
following business objectives:
 Measurement – Bench-
marking progress towards
business goals
Analytics
Enterprise reporting
Collaboration – Data sharing
and electronic data exchange
Knowledge Management –
Learning Management and
Regulatory Compliance
Alerts
Our Solution and Consulting experts will help your organization to achieve collective as well as
individual objectives at each stage of Data sourcing, Flow and BI results

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Data Source Capabilities
Ms- Sql
Oracle
Sybase
Interbase
(to name a few)
Hadoop
People Soft
LawSol
Siebel
JD Edwards
(to name a few)
Selecting the correct Data
sources and ensuring data
quality is the key factor
which contributes to the
success of any BI system.
IGI has the capability to
collaborate with any kind
of structured and
unstructured data sources

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ETL and Data Warehouse Capabilities
Our functional expertise helps us to
arrive at exact algorithms to extract
the required information for making
informed business decisions.
Provides a centralized and
consistent view of data that
improves analytics and assures
reporting accuracy
We have in-house resource
capabilities using , but not
limited to, these technologies:
SISIS
Cognos
Informatica
A few DW tools we have
worked extensively on are:
Oracle
Teradata
ExaData
SybaseIQ
IGI DW provides flexibility to slice and dice data in many ways in
order to identify and analyze changes in the business

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Our advanced analytics
framework helps you to
generate customizable
reports and visualization as
per your organization’s
needs
We support report
generation and data
visualization across various
digital platforms and support
alert mechanisms
Reporting Capabilities

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Case Study: Adopting a Total Payment Solution in
Healthcare
Issues
-Delays in
Payments
- High
Collection cost
- Bad Debt
Challenge
A major U.S based financial
services company was
seeking an expert to help
them streamline the
payment process by
which patient “balance after
insurance” (BAI) payments
could more easily and
quickly reach providers.
 A consumer-centric bill presentment and payment solution, for convenient
payments
A consumer-facing mobile / web interface which can be used for consumer
registration, bill review, payment initiation and historical information review
A provider-facing portal for provider registration and receiving remittance
information
Digital wallet for consumers that can hold credit card, debit card, and bank
account information from any U.S. bank
Robust and very responsive (a few seconds response time for most pages)
Highly secured, as confidential health information and confidential financial
information is exchanged among clients,
Service providers, insurance companies (HPA) and banks
Highly scalable to support millions of consumers and thousands of service
providers
Email alerts – for reminding patients and presenting agreements to reduce bad
debts
Solution

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Using our payment solution, our client is able to partner with major U.S. health insurance
companies (Aetna, Blue Cross / Blue Shield, Humana, Cigna, United Healthcare, etc.) to
provide them with a complete healthcare payment platform. IGI had developed a
complete solution which streamlined the entire claims process, allowing providers to
receive one aggregated payment directly from the bank, and avoiding the need to chase
after individual payments. This solution also saves insurance companies and their
provider networks countless administrative expenses.
Case Study: Adopting a Total Payment Solution in
Healthcare (cont’d.)
Impact

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Case Study: Payer Solution through
Collaborative Team
Challenge Solution
One of the Largest Health Insurers needed :
 Their benefits database (DB) to be updated
 Due to constantly adding new members, or
addition, change or termination of existing
members
 To attain 98% of Service and Quality level
goals
 Develop innovation and futuristic data
models keeping in mind the ever-changing
landscape of the healthcare industry
IGI, using its healthcare expertise:
 Formed a team of 25 experienced Data Analysts
to augment the payer’s internal benefits
Administration team
 Combined team approach to ensure client’s
control and IGI healthcare expertise
 In just 3 months IGI was working actively as a
part of payer’s benefits admin team, processing
massive amount of benefits admin updates during
high load season of January & February
 Second stage was to load the complexities of
group benefits data including deductibles,
coinsurance, out-of-pocket maximums and details
about specific benefits
In early March the combined team undertook a
blitz to work its way through the enrollment and
benefits updates that arrived in Jan. & Feb.

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Impact
Benefits of using
IGI Team – Based
Model
After two months of operations, team’s
productivity increased by 65% over the
previous months
 Based on past project success, IGI’s
responsibilities were extended
 Development of Summary of Benefits and
Coverage (SBC) for each health insurer as
provided by provider, was done by IGI
 Improved efficiencies, decreased cost and
quick response to changing landscape of
health care industry were main achievements
 High quality of team members due to
stringent and uniform screening and selection
process
 Reduced time to fill the entire resource ramp
– up need
 Higher efficiencies due to reduced time
required for the hiring manager
 Quick and easy replacements for resource
turnover due to resource pipelining
 Cost effective solution as volume drives costs
down
 Scalable and tailored solution that allows
client to easily increase or decrease size of team
as well as change the skill set required
Case Study: Payer Solution through
Collaborative Team

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Case Study: Risk and Predictive Analysis
Transformation
Challenge
A leading global risk and reinsurance
analysis specialist had a challenge with
data quality and being able to store it in
the proper format for querying and
analysis
The primary issue was that the raw data
which they received needed to be
cleaned and converted to specific formats
for various risk modeling tools
Data was time-bound and high
turnaround time may cause incorrect
predictive analysis
Solution
IGI applied its expertise in data warehouse
business intelligence (DWBI) to help resolve
the challenges faced by the client
 IGI first evaluated all the various data
sources which were in use by the client
 IGI set up the ETL (Extract Transform Load)
process where data was pulled from all
heterogeneous sources
 Our data analyst worked on scrubbing all
the raw data, in order to get clean,
consistent data. This data was then stored in
the proper format to be used for risk analysis
 Input data was converted into a suitable
format for various models like RiskLink,
Clasic/2 and EQECAT. Sensitivity analysis was
also performed. Exposure profiling and loss
reports were generated for the client
 IGI also worked on Property/ Workers
Comp/ Auto/ Terrorism Modeling
Impact
After the transformation done by IGI, 500+ Cat Modeling projects were
completed
The turnaround time was drastically reduced, which greatly improved
efficiency and workflow for their data analysts
Based on the client’s satisfaction, IGI is also now participating in their
Research & Development

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Contact Us
Address any additional open questions to:
Manish Shah
Phone: 732-652-1527
Mobile: 908-922-3543
Email: manish.shah@igiusa.com
Neetu Gupta
Phone: 732-400-8221
Mobile: 732-208-3496
Email: neetu.gupta@igiusa.com

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Thank you!