This document summarizes Ricoh's approach to sustainability and remanufacturing. It discusses Ricoh's goals of reducing environmental impact by 30% by 2030 and 87.5% by 2050 compared to 2000 levels through an eco-centric culture and technical innovation. Ricoh aims for zero waste to landfill and obtains 50% of materials from recycled or reused sources by 2050. The company focuses on resource conservation through remanufacturing used products and parts in its "Comet Circle" process to keep resources in use longer. Ricoh's Telford, UK site has achieved zero waste to landfill status since 2002 through rigorous segregation and finding markets for all waste materials.

1. SRM
and
Remanufacturing
IEMA - Waste to Resources
August 2014
Andy Whyle
Ricoh UK Products Ltd

2. Content
 Ricoh’s Sustainability Strategy
 Zero waste & Remanufacturing

3. Ricoh Global Manufacturing
■ Shanghai Ricoh Digital Equipment Co.,
Ltd.
■ Ricoh UK Products Ltd. (RPL) ■ Ricoh Industrie France S.A.S.
■ Ricoh Asia Industry (Shenzhen), Ltd. ■ Ricoh Manufacturing (Thailand), Ltd.
■ Ricoh Electronics, Inc
California & Georgia
U.S.A
UK
France
China
Thailand
■ Ricoh Components &
Products (Shenzhen) Co.,
Ltd.
■Ricoh Japan
14 Production
Sites.

4. Ricoh Environmental Leadership
• “As the global environment is in critical condition,
business communities are expected to take a
leadership role in building a new social paradigm.”
(S. Kondo 2008)
• “We will continue working together with
stakeholders throughout the world, including our
customers, suppliers, shareholders and investors,
NGOs and NPOs, and the public, to realize a
sustainable society.” (S. Kondo 2010)
• “ ….. customer expectations of RICOH will evolve
into long lasting trust. They will realize that the
RICOH Group truly lives up to its "Harmonize with
the environment" value. In this way, the RICOH
brand will grow in society. “ (M Sakurai 2011)
“What makes Ricoh great is not only
our superior technology, but it is also
our culture of innovation”.
Zenji Miura (CEO, Ricoh Company Ltd)
The RICOH Way
Production System

5.  Established in 1984
 Based in Telford,
Shropshire
 800 employees
 £390 million sales
 Supplying European
market place
Ricoh Telford - RPL

6. Product Range
Colour toner
Site
Entrance
RPL
3
RPL
2
RPL
1
+ Moulding
Cartridge
Recycling
Remanufactured
Copiers
Production
Printers
B&W Toner
Production

7. Building a Sustainable Society - Balance
 1:Reducing the impact of our
environmental activities
• Energy Saving / Global Warming
Prevention
• Resource Conservation / Recycling
• Pollution Prevention
 2: Preserve the eco-system
(Biodiversity)
• Increase the earth’s regenerative
capacity
• Maintain and enhance the eco-systems
Ricoh Group's global environmental conservation: Keeping
environmental impact within the self-recovery capabilities of
the Earth
1
2

8. Sustainable Environmental Management
* Ref - www.ricoh.com/environment/management/picture.html
* Ref - www.ricoh.com/environment/management/vision.html
Resource
Conservation
create a resource
recirculating society
Energy
Conservation
combat issues
associated with
climate change
Pollution
Prevention
environmentally safer
manufacturing
Environmental management system, Environmental information system,
Environmental accounting, Environmental education, Produc lifecycle
assessment, Communications etc.
 Biodiversity
Conservation
improve the Earth’s
self-recovery
capabilities

9. 100%
80%
60%
40%
20%
0%
Ricoh’s long-term goals for
environmental impact reduction
ECO-CENTRIC
Encouraging all employees
to participate in
environmental activities
1/8
TECHNO-CENTRIC
Technical
innovation effect
2013 Goal
2010 Goal
20% reduction
25% reduction
2030 Goal
30% Reduction
2050 Goal
87.5% Reduction
2000 2010 2013 2020 2030 2040 2050

10. Sustainability
credentials
ISO 9001:2008
Cert no: FS 33325
ISO 14001:2004
BS OHSAS 18001:2007
Cert no: EMS 61761
Cert no: OHS 556746
ISO 27001:2005
Cert no: IS 85241

11. Benchmarking
Ricoh recognised as one of Top Global sustainable
corporations.
Ricoh Telford
• Energy Efficiency Accreditation Scheme (Top 5 UK) 2004
• BQF UK Gold Medal for Sustained Excellence 2009
• Environment Agency: Best private sector Finalist 2010
• Business Commitment to the Environment Premier
Award 2011
• Benchmarking - being confident in sharing
validated environmental best practice

12. Strategic Summary
 Concept: Long term strategic approach with staged
targets
 Approach: Eco-centric culture change with Techno-centric
development, staged targets (Mid Term Plans)
working towards 2050,
 Result: Not optional activity - Sustainability embedded
into management culture with performance targets
(organisational and individual).

13. Resource
Conservation
Zero Waste & Remanufacturing
Reducing Operational Impact
Ricoh Group's global
environmental conservation:
Keeping environmental impact
within the self-recovery
capabilities of the Earth
1
2

14. Ricoh Group Standard: Zero Waste to Landfill
All Ricoh Group Manufacturing sites since March 2002

15. Zero Waste Launch 2000:
Challenges and Problems
 Adaptation of Corporate model
 Management Commitment
 Cultural issues
 Employee involvement
 Resources
 Developing working methods
 Maintenance and compliance

16. Zero Waste Project
Steering
Group
Segregation
Group
Commercial
Parts
Engineering
01/12/2014 16

17. Zero Waste Launch
 Project launch included all
employees
 Presentations were given by
senior managers/Director to
demonstrate support for project
 Team working activities followed
presentations in respective work
areas
 3R’s: Reduce-Reuse-Recycle

18. Manufacturing Environments
 Segregation in, or adjacent to work
areas

19. RPL Office Environment
 No personal bins
 Central segregation
areas

20. Ricoh Telford waste streams

21. Zero Waste 2001: Waste-2-Product
Waste-2-Product
Wood pallets
Plastic pallets
Steel
Ferrous metals
Aluminium
Paper
Cardboard
Plastics
Glass
Electronic equipment
General Waste
Haz waste
…. then prepared for the
contractor (customer)
Recycling Centre

22. Reuse: Packaging Re-use
• Martini Product Corner post packaging re-use
• Returnable post extension designed, enabling waste posts to be
used on finished products
• Waste reduced by 83 tonnes per year
• Reduction of waste for end user
• Horizontal deployment opportunities
• Returnable packaging opportunity

23. Zero Waste to Landfill: 2001
Approach:
 Recognising “waste” as a resource
(Waste-2-Product)
 Management commitment, targets
 Ownership through people involvement and
use of knowledge
 “Segregate at Source” approach included in
employees induction
Compliance with environmental legislation,
Result: waste recognised as a resource for
sale and cost saving, whilst reducing
environmental impacts.

24. Zero Waste : Cyclical Business model
Improve waste
segregation to create new
“Product”
Supply product
Reduce cost – Receive revenue
Market
saturation
Drives innovation
& process change (resource required)
Decrease in operational
Recycling Contractor
rejects low quality product
performance
Zero Waste is an ongoing continuous development

25. Resource Security - “Peakonomics”
Heed the warnings …….
Chris Martenson (Crash Course)
Jae Mather (Carbon Free Group)

26. Copper Ore Vein: 0.2%
• Earth movers capacity = 255 tonnes
• 0.2% = 0.5 tonnes of copper per load

27. IEMA – From Waste to Resources
 Resources are the life blood of
manufacturing. Without a clear
view of supply risks and an active
and ambitious strategy to manage
those risks, businesses will be
increasingly vulnerable to price
volatility, supply chain
disruption and business
continuity risks.
Susanne Baker, AIEMA, EEF and Chair of
Materials Security Working Group Read
more about Susanne’s work at
www.iema.net/rm111
01/12/2014 27

28. The Circular Economy
COLLECTION
Extradition of
biochemical
feedstock2
Anaerobic
digestion
/composting
Restoration
Biogas
Biological
nutrients
Mining/materials
manufacturing
Technical nutrients
Farming
collection1
Biochemical
feedstock
COLLECTION
1. Hunting and fishing
2. Can take both post harvest & post consumer waste as an input
Source: Ellen MacArthur Foundation economy team

29. IEMA – From Waste to Resources report
01/12/2014 29

30. Ricoh Comet Circle
01/12/2014 30

31. 100%
80%
60%
40%
20%
0%
Ricoh’s 2050 Plan
Impact reduction
Virgin Fossil and
Mineral materials
Reuse of products
and parts
2000 2050
50%
of incoming
materials
from
Recycled
or Reused

32. Input Output
Land use
(factory construction/
landscaping).
Collection
/ Recycling
Crude
Oil
(fuel)
Natural
Gas
Coal
Zinc
Ore
Nickel
Ore
Coppe
r Ore
Molybdenu
m
Platinu
m
Chromium
Ore
Manganese
Ore
Silver
Ore
Bauxite
Lead
Ore
Tin Ore
Crude Oil
(raw Material)
Silver
Ore
Gold Ore
Water Timber
Titanium
C O
(carbon
Monoxide)
NOx
(Nitrogen
Oxide)
SOx
(Sulphur
Oxide)
CO2
(Carbon
Dioxide)
N20
(Nitrous
Oxide)
CxHy
(hydro
Carbons)
CH4
(Methane)
Dust
NMVOC
(Non-methane
Hydrocarbons)
Slag
Unspecifie
d Solid
Waste
Sludge
BOD
(Biological
Oxygen
Demand)
COD
(Chemical
Oxygen
Demand)
SS
(suspende
d Solids)
Logistics/
Marketing
Procurement of
raw materials
Use/ Maintenance
Design/
Manufacturing
Continuous INPUT of resources to create products and OUTPUT of
chemical substances, a linear relationship between these two are to
be the basis of increasing the negative environmental impact on the
Earth.
In the future, if natural resources are to be depleted the we won’t be
able to continue our normal business activities. We wonder if there is
a way to avoid running out of resources as opposed to such linear
activities.
Extracted
Resources for the
business activities
such as
•Energy resource
•Mineral resource
•Renewable
Resources
Substances that
discharge in the
process of
business activities.
Resource Security

33. Manufacturing Today
 The sustainable ideal is a balanced 3Ps
approach
 Most of today’s product tends towards 1st life/
single use (profit centric)
 Sustainable design is increasing, but not yet
the mainstream (Manufacture assembly,
disassembly and end of life - MADE BS8887
part2)
 Ricoh reacts to the market conflict of “1st Life
vs. Sustainable Customer Demand” through
 Developing robust reverse logistics
 Life cycle (Comet Circle) drive towards
retention of assets
 Ricoh’s role is to learn, and move towards
resource conservation.
Planet
People Profit
Profit

34. Eco-Line products
 UK Remanufactured
Products

35. TELFORD FACTORY
Ricoh Remanufcturing
Green centre
Firmware
upgrades
PRODUCTION LINE
Technical
modifications
COMPONENTS

36. Eco Line - Remanufacturing Process
 Remanufactured machines (BS-MADE
8887-2)
 Striped to chassis
 All mortality parts replaced /All panels
sprayed
 All firmware / software modifications fitted
 Completely Re-branded and sold as new
line
 Quality Control: inspected and assured the
same as new products
 Extending the life cycle, reducing
environmental impact

37. Life Cycle Analysis
Raw material Manufacture Customer usage
Recycle
& disposal
Remanufacturing = 38% Environmental impact reduction

38. Life Cycle: Comet Circle
deployment
Operating
Company
Customer
Product
Manf.
Parts
Manf.
Materials
Manf.
Materials
Supplier
Maintenance
Parts
Recovery
Materials
Recovery
Material
Separation
Raw material
recovery
Incineration with
Energy Recovery
Final
Disposal
Recovery
Secondary User of
Materials
Recycling
Centre
Green
Centre
Remanufacturing Zero Waste

39. SRM Summary
Strategy: to develop our business to maintain materials for productivity
 Long term approach (2050 Plan)
 Zero Waste underpins Sustainable Resource Management
 Increasing Supply Chain awareness of Reverse Logistics
 Life Cycle - Comet Circle deployment
 Diversification of operation (remanufacturing)
Result:
 Manufacturers and Customers now beginning to grasp Resource
Conservation as a strategic issue.
 Reduced environmental impact of operation, extended life cycle of
materials, resulting in an increased ability to maintain future business
continuity (Sustainability).

40. The Ricoh Way – Responsible Business Growth
RPL’s expertise is used
to assist Ricoh Sales
and to show customers
The Ricoh Way
RPL Telford Electricity (MWh)
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
RPL Energy Emissions (CO2)
Ricoh Telford’s Energy
Reduction exceeds
Ricoh’s CO2 targets and
also saves £0.5 Million
per year.
Waste-2-Product
The Waste -2-Product
program increases the
life cycle of materials
whilst increasing
profitability
Remanufacturing
Eco Line and Supplies
Recycling increase the
sustainability of raw
materials and our
manufacturing process
The RICOH Way
Production System
MWh
19,000
17,000
15,000
13,000
11,000
9,000
7,000
5,000
450
400
350
300
250
200
150
100
50
Waste and CO2 generation is now decoupled from growth (turnover
increased by 325% since 2003) in line with Zero Impact Growth philosophy
Electricity MWh
Corporate Biodiversity
actively repairs damage
and engages
employees and
stakeholders.
RPL Telford Turnover (£M)
0
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
£ M
Turnover (£M)
Impact vs £ Turnover

41. Greater understanding of your business
Knowledge
Share
Continuous Innovation & Improvements
Site Visits
Best
Practice
Technology
Assessment
Strategy
Development
Tailored
Training
Ricoh: sustainable
business services
Ben Curtis
Account Manager
Key Commercial
ben.curtis@ricoh.co.uk
www.ricoh.co.uk