Additional support to increase availability. Highlights: • Cost efficient Warranty Service Upgrades for IBM equipment • Tailored to match increasing availability requirements • Easy to implement at any time during the base warranty period

1. Datasheet
IBM Technical Support Services
Warranty Service Upgrade
Additional support to increase availability
Highlights
• Cost efficient Warranty Service Upgrades
for IBM equipment
• Tailored to match increasing availability
requirements
• Easy to implement at any time during the
base warranty period
When it comes to your IT infrastructure, time is money and downtime
is expensive, so it pays to have the right level of service in place. All new
IBM equipment is automatically provided with a base warranty service
level (varies by product).
However, your organisation may require an additional layer of support
in line with your business and operational requirements. For instance,
you may need 24×7, same-business-day support to cover weekends, or a
4 hour committed fix time, to meet your uptime policy.
IBM Warranty Service Upgrade (WSU) is a flexible service that is
designed to provide additional support options on top of the base
warranty.
Simple, affordable and flexible
Upgrading is easy and can be done at any time. WSU takes the base
warranty up to the service level of your choice in a cost-effective way.
Upgrade Options from Base Warranty
4 hour committed fix
Committed onsite support with parts
Committed contact
24×7 same business day
Base warranty
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2. Datasheet
IBM Technical Support Services
Replacing parts
As part of your base warranty, you may be required to replace parts
deemed ‘customer replaceable’. Included with a WSU, you have the
option to have an IBM engineer replace those parts for you. WSU
charges are in place to cover the delivery of the higher than base
warranty service level.
Adding WSU
Purchasing a WSU is very straightforward. Simply contact your IBM
representative or IBM Business Partner to discuss your organisation’s
specific warranty service level requirements. Your IBM contact will
work with you to identify the optimum level of support to meet your
business needs and make all the necessary arrangements to upgrade
your service. WSU can be implemented at any stage during the
warranty period and works on a standard IBM agreement.
Why IBM WSU?
• Flexible service levels to match availability requirements
• Additional support for peace of mind
• Reduces the risk of being unsupported at the end of the base
warranty period
Further information
Please contact your IBM representative or visit ibm.com/uk/tss
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