IBM's Enhanced Technical Support (ETS) provides enhanced reactive and proactive technical support services beyond standard IBM support. Key benefits of ETS include a dedicated remote account advocate, 30 minute response time for critical issues, monthly performance reports, and integrated hardware and software support. ETS supports various IBM platforms including AIX, z/OS, Storage, Linux, Windows, and VMware. The remote account advocate team serves as the primary point of contact for ETS customers to help with issues, provide monthly reports, and schedule review calls. ETS aims to improve customers' service experience through faster response times, proactive services, and seamless support across IBM products.