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IBM Rational Software Conference 2009: Quality Management Track Keynote
This document summarizes a keynote presentation about IBM's quality management products and strategies. The presentation discusses real challenges faced by development teams, real results achieved by IBM products in 2008, and real insights into improving quality management. It provides an overview of IBM's quality management portfolio and roadmap for continued enhancements.
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IBM Rational Software Conference 2009: Quality Management Track Keynote
- 1. Real Teams, RealInsights, Real Results With three real hosts: Dave Klavon, Jeff Schuster, Brian Bryson Quality Management QM 01 © 2009 IBM Corporation
- 2. IBM Rational SoftwareConference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 2
- 3. IBM Rational SoftwareConference 2009 Quality Management Conference Overview Tons of Content: 35 Sessions 3 Birds of a Feather Sessions 4 Hands on Workshops Demos in Expo Hall Previews in Rational Labs Great new enhancements QM 01 – Quality Management Keynote 3
- 4. IBM Rational SoftwareConference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 4
- 5. IBM Rational SoftwareConference 2009 The Ten Challenges to Software Quality Pressure to reduce cost Competitive demand to deliver faster More unpredictable use of application Creation of more complex software ecosystems The rise of government standards Lack of domain knowledge/content Inability to find and reuse test assets Lost knowledge from previous experience Business view of the test Lack of goal driven tests QM 01 – Quality Management Keynote 5
- 6. IBM Rational SoftwareConference 2009 Today’s Challenges to Software Quality Enterprise pressure to reduce cost Competitive demand to deliver faster Worldwide geographical dispersed development Unpredictable/unknown use of application Increasingly complex software ecosystems New requirements for government standards Lack of domain knowledge/content Inability to search/reuse test assets Lack of leveraging previous test experiences Unclear business goals for test criteria Limited use of real customer data in verification Lack of published open standards for vendor integration QM 01 – Quality Management Keynote
- 7. IBM Rational SoftwareConference 2009 The Application Quality Lifecycle Show me when the project meets my exit criteria and is ready to ship. Requirements Development Verification Production Product Mgt/Analyst Architect/Developer Test Practitioner/Tester Production/Deployment Mgr Requirement Design Test Service Management /Model Plan Levels Identify the best test cases to automate Show me the in my organization. linkage of the test cases to the requirements in the project. Requirement Build Test Final Definition Cases Image Show me what changed in the last APARs build so that I know RFEs what function is now available to test. Defects Test Product Results Limitations Iteration 1 Use the information Iteration 2 that was learned in the Iteration N project test to help my users (usage notes, etc). QM 01 – Quality Management Keynote
- 8. IBM Rational SoftwareConference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 8
- 9. IBM Rational SoftwareConference 2009 Real results: 2008 Year in Review Rational Service Tester QM 01 – Quality Management Keynote 9
- 10. IBM Rational SoftwareConference 2009 QM 01 – Quality Management Keynote 10
- 11. IBM Rational SoftwareConference 2009 Real results: 2008 Year in Review Rational Service Tester Rational Performance Tester QM 01 – Quality Management Keynote 11
- 12. IBM Rational SoftwareConference 2009 QM 01 – Quality Management Keynote 12
- 13. IBM Rational SoftwareConference 2009 Real results: 2008 Year in Review Rational Service Tester Rational Performance Tester Rational Functional Tester QM 01 – Quality Management Keynote 13
- 14. IBM Rational SoftwareConference 2009 QM 01 – Quality Management Keynote
- 15. IBM Rational SoftwareConference 2009 Rational Functional Tester Environment Support Microsoft .NET Framework 3.0 Dojo Toolkit Adobe Flex 3.0 SAP GUI 7.1 Siebel 8.0 Eclipse Graphical Editing Framework PowerBuilder 11 .NET & Win 32 Java 1.6 QM 01 – Quality Management Keynote 15
- 16. IBM Rational SoftwareConference 2009 Real results: 2008 Year in Review Rational Service Tester Rational Performance Tester Rational Functional Tester Rational Quality Manager QM 01 – Quality Management Keynote 16
- 17. IBM Rational SoftwareConference 2009 QM 01 – Quality Management Keynote 17
- 18. IBM Rational SoftwareConference 2009 Real results: 2008 Year in Review Rational Service Tester Rational Performance Tester Rational Functional Tester Rational Quality Manager Rational Test Lab Manager QM 01 – Quality Management Keynote 18
- 19. IBM Rational SoftwareConference 2009 QM 01 – Quality Management Keynote 19
- 20. IBM Rational SoftwareConference 2009 Quality Management Imperatives Collaborate Automate Report Achieve common goals Increase control Continuously improve by optimizing how and efficiency by by measuring progress people work integrating workflows in real time Improve knowledge and practice maturity with an environment that develops individual and team talent. QM 01 – Quality Management Keynote
- 21. IBM Rational SoftwareConference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 21
- 22. IBM Rational SoftwareConference 2009 The increasing costs of fixing a defect 80% of development costs are spent identifying and correcting defects! $7,600/defect $960/defect Once released $240/defect During the as a product $80/defect QA/Testing phase During the During the design phase requirements phase Traditional QA Testing 25 – 30 % delivery time in testing Poor upstream quality yields rework Compressed schedules make it worse Source: GBS Industry standard study Defect cost derived in assuming it takes 8 hrs to find, fix and repair a defect when found in code and unit test. Defect FFR cost for other phases calculated by using the multiplier on a blended rate of $80/hr. 22 QM 01 – Quality Management Keynote
- 23. IBM Rational SoftwareConference 2009 Rain sensing wiper system design failure Individual Systems Worked, But Failed When Integrated Windshield provided by local supplier Incompatible with the operation range of the sensor Cars were sent to customers with non-functioning wiper system Initial diagnostics designated software as culprit for malfunction Mechanics couldn’t test software behavior Failure was not of individual components, but in the interaction at a system level QM 01 – Quality Management Keynote
- 24. IBM Rational SoftwareConference 2009 Unified platform for software delivery Moving beyond individual tools A unified platform can dramatically improve the business process of Analyst software delivery Tester Requirements Quality Management Management Change & Configuration Management Coordinate team Track builds and the impact members of defects Align teams on project Track status with C/ALM plans Architect Developer dashboard mashups QM 01 – Quality Management Keynote 24
- 25. IBM Rational SoftwareConference 2009 Elements of Risk: Time, Quality, Cost Time Each of the vertices is an embodiment of risk: Time Risk Cost Risk Quality Risk Risk Risk cannot be removed But it can be understood and controlled Quality Cost With IBM Rational Quality Management… QM 01 – Quality Management Keynote
- 26. IBM Rational SoftwareConference 2009 Risk Management through Process Improvement Business Reporting Requirements Driven Testing Objective Progress Ensure that the project is Measurement doing the right thing Communication Avoid Surprises Risk Test Early Ensure that the project is doing things right Management Test Independence Planning Ensure Good Governance Effective Implementation Process Improvements and Tooling efficiencies Reduce your Risk and Cost QM 01 – Quality Management Keynote
- 27. IBM Rational SoftwareConference 2009 Risk Management through Process Improvement Time Time Risk Risk Quality Enables Cost •Faster Time to Market Quality Cost •Expanded Feature Set •Fine Grained Control of Release Decisions With IBM Rational Quality Management… QM 01 – Quality Management Keynote
- 28. IBM Rational SoftwareConference 2009 Collaborative Application Lifecycle Management IBM Collaborative Application Lifecycle Management Rational Quality Manager Quality Dashboard Requirements Test Management Management Defect Management Create Build Manage Execute Report Plan Tests Test Lab Tests Results Best Practice Processes Administration: Users, Collaboration projects, process Presentation: Storage Mashups Discovery Search & Query Open Platform SAP .NET Java System z, i Test Data Open Lifecycle Service Integrations Quality Security and Functional Compliance Testing Performance Code Web Service Quality Testing Quality homegrown QM 01 – Quality Management Keynote 28
- 29. IBM Rational SoftwareConference 2009 Rational Quality Manager Open Ecosystem Today Provisioning Automated Testing Requirements Reporting Tivoli Provisioning Manager (TPM) Rational Functional Tester Rational ReqPro Rational Tivoli Service Request Manager Rational Performance Tester Rational/Telelogic Doors Insight TADDM Rational Service Tester for SOA Quality Builds, WorkItems and Defects Rational AppScan Tester Edition Rational ClearQuest Test RealTime Rational Team Concert Rational Robot Rational BuildForge Rational Rhapsody Certify RapidRep Quality Manager Quick Test Professional LoadRunner Supporting bidirectional integration with the Jira change management system TMAP Process Managing mobile applications testing across a global Enabling greater quality and productivity with Accelerating test cycles with virtual machine handset test environment automated SOA governance support management and execution QM 01 – Quality Management Keynote 29
- 30. IBM Rational SoftwareConference 2009 Integrating DOORS with IBM Rational Quality Manager Enabling requirements driven testing Requirements Tests based on requirements Management ensure deliverables meet customer expectations Plan Tests Early Test Status Risk Test Planning Conduct Tests Early Relate Tests to Requirements Management Relate Defects to Requirements Measure Progress against Requirements Test Execution Test Design QM 01 – Quality Management Keynote
- 31. IBM Rational SoftwareConference 2009 QM 01 – Quality Management Keynote 31
- 32. IBM Rational SoftwareConference 2009 Quality Manager: Risk Based Testing Ensure Quality Management goals address Business Objectives Risk assessments captured in Test Case will contain a risk failure Test Plan and Test Cases score and a risk priority score Base project decisions on qualitative risk analysis QM 01 – Quality Management Keynote 32
- 33. IBM Rational SoftwareConference 2009 Quality Manager: Closed Loop Analysis & Reporting Reduce time to value Reduce Risk with Information Reporting Customizable reports and dashboards Reduce escalating cost of information gathering Reduce risk by identifying trends before they become issues Raise enterprise visibility and transparency to reduce costs and risk, and make the right decisions at the right time Measures the effectiveness of processes and practices to improve organizational and business outcomes QM 01 – Quality Management Keynote
- 34. IBM Rational SoftwareConference 2009 Performance Tester: Service Level Agreement Reporting Linking performance results to business objectives New reports summarize test run against performance requirements “Supplemental” requirements can be defined and reported separately Concept of “margin” helps visualize the quality of the results 34 QM 01 – Quality Management Keynote
- 35. IBM Rational SoftwareConference 2009 Functional Tester: Storyboard Testing Visualize test actions through words and pictures Simplified Test Authoring Story board navigation of test flow based on application screenshots Natural language description of test actions Edit anywhere: Script, Text, Screen QM 01 – Quality Management Keynote
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- 37. IBM Rational SoftwareConference 2009 The Road Ahead A peek into the Quality Management Labs Beta Availability Rational Service Tester Rational Performance Tester Rational Functional Tester Rational Quality Manager Rational Test Lab Manager Visit: RationalTester.com QM 01 – Quality Management Keynote 37
- 38. IBM Rational SoftwareConference 2009 The Road Ahead A peek into the Quality Management Labs Research & Development SAP Integrations Oracle Solution integrations Centralized Data Management Data Integrity Cloud Computing QM 01 – Quality Management Keynote 38
- 39. IBM Rational SoftwareConference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 39
- 40. IBM Rational SoftwareConference 2009 MORE! MORE! MORE! More Quality Manager QM02: What's New in IBM Rational Quality Manager Today, 11:30, Australia 3 More Functional, Service and Performance Tester AS SEEN AT QM03: What's New in Rational Functional, Service and Performance Tester Today, 1:45, Australia 3 RSC QM 01 – Quality Management Keynote 40
- 41. IBM Rational SoftwareConference 2009 MORE! MORE! MORE! Meet the Product Managers and Product Engineers Quality Management Tonight, 6:00 – 7:00pm, Australia 3 Functional Testing Tonight, 7:15 – 8:15, Australia 3 AS SEEN AT Performance Testing RSC Tomorrow, 1:00 – 2:00, Australia 3 QM 01 – Quality Management Keynote 41
- 42. IBM Rational SoftwareConference 2009 MORE! MORE! MORE! Previews in Rational Labs RQM and DOORS RQM/RPT integration on service level reporting Cloud computing and software quality AS SEEN AT Rational Product Integrations with SAP Demos in the Exhibit Hall All current shipping versions RSC QM 01 – Quality Management Keynote 42
- 43. IBM Rational SoftwareConference 2009 MORE! MORE! MORE! This Week Share your Thoughts Twitter: #RSCQM, #RSC2009 Next Week Quality Management Betas AS SEEN AT RationalTester.com Conference Resources ibm.com/rational/ rsdc/resources RSC QM 01 – Quality Management Keynote 43
- 44. Real Teams, RealInsights, Real Results With three real hosts: Dave Klavon, Jeff Schuster, Brian Bryson Quality Management QM 01 © 2009 IBM Corporation