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Rational Quality Manager

IBM® Rational® Quality Manager is a collaborative, Web-based, quality management tool for comprehensive test planning and test asset management throughout the software lifecycle. It is built on the Jazz™ platform and is designed to be used by test teams of all sizes. It supports a variety of user roles, such as test manager, test architect, test lead, tester, and lab manager, as well as roles outside of the test organization. This article explains how to set up a new project in Rational Quality Manager and reviews several of the basic things that you can do with it in your projects.Strongback Consulting helps organizations get started automated their test environment and improving the quality of the quality management process.

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IBM Rational Quality Manager v4
Software drives today’s innovation for a smarter planet

www.strongback.us

2
Yet software quality is a major problem across all
industries
• Software is blamed for more major business
problems than any other man-made product.

• Poor software quality has become one of the
most expensive topics in human history
– $150+ billion per year in U.S.
– $500+ billion per year worldwide.

• Projects cancelled due to poor quality are 15%
more costly than successful projects of the
same size and type.

Source: Capers Jones, 2011
Based on 675 companies, 35 government/military groups, 13,500 projects, 50-75 new projects/month, 24 countries, 15 lawsuits

www.strongback.us

3
Cost, complexity and velocity make today’s quality paradigm
impractical
Increasing
Cost of Quality

Increasing
Development Complexity
Public Cloud

Private Cloud

Web/
Routing
Service Collaboration Internet

Testing costs

Third-party
Services

EJB

Archives
Portals

Directory
Identity

Other costs

Content
Providers

Data Warehouse

File
systems

Mainframe

Business
Partners
Shared
Services

Balancing
Quality and Speed

Traditional
Testing

Messaging
Services

Enterprise
Service Bus

Heterogeneous Environments

Outsourcing labor is no longer
a sustainable model as global
wages are increasing

Product and application
complexity and size
are increasing

Productivity is inhibited as
test teams can no longer keep
up with agile development

* Source:http://www.sei.cmu.edu/about/message/

www.strongback.us

4
Managing software quality has become extremely
challenging
Increasing
Cost of Quality

Increasing
Development Complexity

Balancing
Quality and Speed

$59.5 billion

$5-30 million

74%

The estimated cost
of software defects
cost to U.S. economy  c

The typical investment to build
a single test lab for a Fortune 500
company. Most have dozens  b…

The estimated number
of projects with significant
delays or quality issues  c

13%
The forecasted increase
in wages for India IT
workforce in 2011a

5x more test
labs required

Large global financial services firm
increases test lab deployments
from 6 to 32 in 13 years  b

30-50%
The average amount of time
testing teams spend on setting
up test environments, instead
of testing  c

a The Times of India, IT sector to get 12% average salary hike in 2011, TOI Tech & Agencies, March 8, 2011.
b IBM customer reference.
c NIST, Planning Report 2002-2003. The Economic Impacts of Inadequate Infrastructure for Software Testing, May 2002.

www.strongback.us

5
Successful businesses will manage software and systems
delivery as a robust business process

Collaborate

Automate

Report

Achieve common goals
by optimizing how
people work

Increase control
and efficiency by
integrating workflows

Continuously improve
by measuring progress
in real time

www.strongback.us

6

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Rational Quality Manager

  • 1. IBM Rational Quality Manager v4
  • 2. Software drives today’s innovation for a smarter planet www.strongback.us 2
  • 3. Yet software quality is a major problem across all industries • Software is blamed for more major business problems than any other man-made product. • Poor software quality has become one of the most expensive topics in human history – $150+ billion per year in U.S. – $500+ billion per year worldwide. • Projects cancelled due to poor quality are 15% more costly than successful projects of the same size and type. Source: Capers Jones, 2011 Based on 675 companies, 35 government/military groups, 13,500 projects, 50-75 new projects/month, 24 countries, 15 lawsuits www.strongback.us 3
  • 4. Cost, complexity and velocity make today’s quality paradigm impractical Increasing Cost of Quality Increasing Development Complexity Public Cloud Private Cloud Web/ Routing Service Collaboration Internet Testing costs Third-party Services EJB Archives Portals Directory Identity Other costs Content Providers Data Warehouse File systems Mainframe Business Partners Shared Services Balancing Quality and Speed Traditional Testing Messaging Services Enterprise Service Bus Heterogeneous Environments Outsourcing labor is no longer a sustainable model as global wages are increasing Product and application complexity and size are increasing Productivity is inhibited as test teams can no longer keep up with agile development * Source:http://www.sei.cmu.edu/about/message/ www.strongback.us 4
  • 5. Managing software quality has become extremely challenging Increasing Cost of Quality Increasing Development Complexity Balancing Quality and Speed $59.5 billion $5-30 million 74% The estimated cost of software defects cost to U.S. economy  c The typical investment to build a single test lab for a Fortune 500 company. Most have dozens  b… The estimated number of projects with significant delays or quality issues  c 13% The forecasted increase in wages for India IT workforce in 2011a 5x more test labs required Large global financial services firm increases test lab deployments from 6 to 32 in 13 years  b 30-50% The average amount of time testing teams spend on setting up test environments, instead of testing  c a The Times of India, IT sector to get 12% average salary hike in 2011, TOI Tech & Agencies, March 8, 2011. b IBM customer reference. c NIST, Planning Report 2002-2003. The Economic Impacts of Inadequate Infrastructure for Software Testing, May 2002. www.strongback.us 5
  • 6. Successful businesses will manage software and systems delivery as a robust business process Collaborate Automate Report Achieve common goals by optimizing how people work Increase control and efficiency by integrating workflows Continuously improve by measuring progress in real time www.strongback.us 6
  • 7. Better software quality requires a shift in focus Testing A technical investigation done to expose quality-related information about the product or service under test Quality Management “I have hundreds of testers & lots of automation, but all I do is find more defects. I don’t have a testing problem, I have a quality problem.” – large global bank Systematic monitoring and evaluation of the various aspects of a product or service, to maximize the probability that target quality standards are being attained Optimization Prevention Proactice Repeatable Chaotic Test planning Test automation Collaborative quality assurance Broader scope Security Compliance Accessibility 1 2 Catch & patch Ad-hoc testing 0 www.strongback.us Integration test Testability, maintainability Defined policies and quality gates Automated regression 3 Ent. Quality Management Gap analysis Risk assessments Process improvements 4 7
  • 8. Rational Quality Manager: Central Hub for Quality Management Rational Quality Manager Test Planning Requirements Management Test Construction Test Execution Rational Requirements Composer Performance Testing Rational Functional Tester www.strongback.us Rational ClearQuest Reporting & Dashboard Rational RequisitePro Worksoft Certify Rational Team Concert Team Collaboration Rational DOORS Functional Testing Defect Management Rational Performance Tester Integration Testing and Test Virtualization Test Data Security and Compliance AppScan Optim Rational Test Workbench 8
  • 9. Rational Quality Manager: A Closer Look Test Planning Test Construction Test Execution  Comprehensive test plan  Requirement driven testing  Manual test execution  Shared objectives  Test environments coverage  Use test automation tools  Scope, Timeline, Resources  Manual test authoring  Record test results  Risk assessment  Test lab management  Submit & track defects Team Collaboration Reporting & Dashboard  Process enactment and enforcement  Status and progress tracking  Review and approval  Customizable live dashboard  Task management  Real-time metrics and reports  Rapid team member on-boarding  Compliance and quality audit www.strongback.us 9
  • 10. Build Quality in with team collaboration Customer Speak! Unify the team through real-time collaboration A single, dynamic quality contract provides clear and accountable direction Minimize scrap and rework with lifecycle traceability “Some large projects have found that 41% of all defects have their origin in bad requirements.”* Requirements change all the time: What tests should I eliminate, re-run? Assess changes in scope, delivery date, objectives, etc. in minutes using impact analysis Take noise out of the system and foster greater collaboration Reduce friction between developers and testers with more efficient handovers, reduced effort, streamlined information “Close to 60% of the defects are duplicates” “Our team spends a lot of time installing builds to discover issues”* * Source: IBM www.strongback.us 10
  • 11. Comprehensive Test Plan to aim the same goals • Test Plan customizable to specific process or qualification standards • Clearly defined quality objectives, responsibilities, scope, timeline, … • Reviewed and approved by the whole team • Connected to actual test activities to reflect up-to-date status www.strongback.us 11
  • 12. Build the right tests efficiently • Automate requirement driven testing • Get stakeholders and developers help through review and approval • Reuse existing test cases or test scripts when appropriate • Optimize test environments coverage www.strongback.us 12
  • 13. Minimize scrap and rework through lifecycle traceability • Proactively respond to gaps as they surface through out the project • Issues can be quickly highlighted and resolved • Assess impact of changes: requirements, sprints, schedule, etc. • Understand which defects block which tests and get notified when fixed www.strongback.us 13
  • 14. Reduce friction: Streamline defect submission Typical Scenario Ideal Scenario • 4-clicks to submit a defect automatically linked to impacted artifacts • Test results are recorded and linked to test cases, and associated requirements Defects Defects • Defects are automatically matched to existing defects to eliminate duplicate defects occurrence • Everyone has visibility into the defects, their impact, and the action taken to resolve them www.strongback.us 14
  • 15. Manage risk with smarter testing Customer Speak! Focus your testing effort on the right 20% Assess and monitor risk associated with requirements and test cases to prioritize activities Apply automation where it matters Use analytics to better manage your investment in automation and maximize its return on investment Avoid disruption and achieve better business stability and project delivery predictability Achieve quality objectives by understanding and controlling sources of risk “80/20 rule applies: 80% of test cases rarely identify defects”* “We have 50,000 automated tests. We don‟t quite understand what we should maintain”* I just got a budget cut, what testing should I eliminate? What impact will it have on application production quality? 15 *Source: Business Week www.strongback.us 15
  • 16. Optimize testing effort through risk management and prioritization • Risk assessments captured in Test Plan and Test Cases • Collaboration planning of risk mitigation strategy • Test Case will contain a risk failure score and a risk priority score • Documented risk related decisions www.strongback.us 16
  • 17. Accelerate Manual Testing • Capture concise and unambiguous test scripts • In-line images clearly guide the users through execution and expected results • Reuse test steps across multiple scripts via keywords • Reduce human error thanks to assisted input data and comparison www.strongback.us 17
  • 18. Apply automation where it matters the most No. of Cha nge s M o d u le A 12 M o d u le B 9 M o d u le C 15 M o d u le D 10 M o d u le E 43 M o d u le F “80% of the defects come from 20% of the modules” 6 No. of Requirements Test Suites covering critical Requirements “20% of Test cases covering 80% of Business value” Test Suites with high Requirements coverage Test Suites www.strongback.us 18
  • 19. Make confident decisions Customer Speak! Take informed decisions and make proactive change with real-time analysis and actionable reporting Measure and manage quality, project and team status performance and results Achieve project quality objectives each and every time Complete traceability across quality assets Confidently deliver incremental quality improvements Manage, measure and improve quality software delivery capability with a proven, repeatable approach “77% of managers are aware of bad decisions made due to lack of access to accurate information”* “We can do better, but don‟t know what's not working, how bad it is, or where to start.” “2/3 of executives make more than half of their decisions based on „gut feel‟ rather than verifiable information”* *Source: Business Week www.strongback.us 19
  • 20. Take informed decisions with real-time dashboard • Quickly identify and respond to issues thanks to accurate and real-time status • Raise enterprise visibility and transparency to reduce costs and risk • Reduce escalating cost of information gathering • Reduce risk by identifying trends before they become issues www.strongback.us 20
  • 21. Assess and measure against Organizational policies • Standard Objectives • Reuse across Test Plans • All working toward same objectives • Measures against business objectives www.strongback.us 21
  • 22. Drive continuous and measured improvement • Real-time intelligence based on IT industry best-practice metrics and models • Proven business intelligence backbone automates collection and analysis to improve lifecycle productivity • Measures the effectiveness of processes and practices to improve organizational and business outcomes www.strongback.us 22
  • 23. Rational Quality Manager Open Ecosystem Automated Testing Builds, WorkItems and Defects Reporting Provisioning  Rational Functional Tester  Rational ClearQuest  Tivoli Provisioning Manager (TPM)  Worksoft Certify  Rational Team Concert  Tivoli Service Request Manager  Rational Performance Tester  Rational BuildForge  TADDM  Rational Service Tester for SOA Quality Requirements  Rational AppScan Tester Edition  Rational Test RealTime  Rational Rhapsody  Rational Insight  Rational Requirements Composer  Rational DOORS  Rational RequisitePro Quick Test Professional LoadRunner Quality Manager Supporting bidirectional integration with the Jira change management system Embedded SW Testing Managing mobile applications testing across a global handset test environment Accelerating test sandbox creation through service virtualization Telecom Test Automation Model-based test generation www.strongback.us 23
  • 24. Summary: Rational Quality Manager Helping customers improve the value and performance of their investments in software as strategic business assets • Collaborate Bridge the gap between technical and business communities through shared access to enterprise documents, workflows and collaboration solutions. • Automate Make it easy for individuals and teams to "do the right thing" and "do things right" by automating team process and workflow. IBM Rational Quality Manager C O N T I N U O U S te s t p la n p a r tic ip a te A U T O M A T E D c o n te x t G O V E R N A N C E d is t r ib u t e d a c c e s s d a s h b o a r d s tra c e L A B U T I L I Z A T I O N f u n c t io n a l P E R F O R M A N C E s e c u r ity c o m p lia n c e use case s y n c h r o n iz e E A S Y H A N D O F F • Report Track and measure progress across multiple teams, tools and geographies by leveraging the real-time instrumentation of the software lifecycle. www.strongback.us 24
  • 26. Subscribe to us at http://feeds.feedburner.com/StrongbackConsulting Discover us at: http://www.strongback.us Socialize with us on Facebook & LinkedIn http://www.facebook.com/StrongbackConsulting http://www.linkedin.com/company/290754 Watch Us at Youtube http://www.youtube.com/user/strongbackconsulting https://vimeo.com/user7519232 Call us at: 386-232-8746 www.strongback.us