White Paper about solutions to manage your IBM ECM environments (FileNet, Content Manager, Content Manager OnDemand, Datacap, ICC, ..) efficiently and reliably.
Covers ECM application health monitoring, end user service quality monitoring, hot backup & granular recovery.
IBM ECM System Monitor - Cenit Best PracticesRoland Merkt
In this presentation you will see how you can leverage IBM ECM System Monitor to tame the content chaos in order to protect your knowledge workers' productivity and maximize your end customer’s experience. Meet your service levels for your ECM applications by automating the application health monitoring of your entire ECM ecosystem, not just the core ECM engines. Enable your administrators to be proactive to avoid business disruptions.
Many organizations still lack the ability to not only monitor, but more important, to truly manage their ECM applications. This slideshare shares how to advance ECM monitoring much further into ECM Application Management.
First, let's note a few interesting statistics and information about the changing ECM environment. According to varying statistics from Gartner, Forrester and AIIM:
74% list "improve the experience of our customers" as top business priority over the next 12 months. VS
Systems with 1000+ users created 60-150 support tickets per month
Success is measured by confident information workers and satisfied customers. VS
Majority of organizzations rely on support calls or incidents to alert them to system problems.
80% say content systems are just as critical to business operations as transactional systems.
but only 32% Have specific and measured SLAs for uptime.
and only 29% Are in a position to monitor trends over time against user loading, content volumes, geographical locations, upgrades
In addition, there is much change in the environment, including cloud, consolidation, user adoption pressures, standardization, expansion, upgrades, governance, Saas, process re-engineering and more.
That's where Reveille comes in:
Preempt issues by notifying IT about problems before your end-users are impacted.
Automate problem isolation and resolution for your business-critical content applications.
Communicate objectively your application service levels to IT and management over time.
Protect content from unwarranted behavior by employees.
Reveille's Approach is:
Comprehensive platform management + real-time user transaction management = Optimized ECM application health
The slideshow shares a product tour of Reveille's ECM application management solutions.
A decade of hits: The evolution of hyperion financial managementAlithya
Chris Barbieri, Edgewater Ranzal Practice Director and Oracle ACE, reviews a decade of evolution in Oracle Hyperion Financial Management. Hyperion delivered a world-class financial consolidation tool in 2001 that brought scalability and multidimensional analysis for internal and external reporting.
IBM ECM System Monitor - Cenit Best PracticesRoland Merkt
In this presentation you will see how you can leverage IBM ECM System Monitor to tame the content chaos in order to protect your knowledge workers' productivity and maximize your end customer’s experience. Meet your service levels for your ECM applications by automating the application health monitoring of your entire ECM ecosystem, not just the core ECM engines. Enable your administrators to be proactive to avoid business disruptions.
Many organizations still lack the ability to not only monitor, but more important, to truly manage their ECM applications. This slideshare shares how to advance ECM monitoring much further into ECM Application Management.
First, let's note a few interesting statistics and information about the changing ECM environment. According to varying statistics from Gartner, Forrester and AIIM:
74% list "improve the experience of our customers" as top business priority over the next 12 months. VS
Systems with 1000+ users created 60-150 support tickets per month
Success is measured by confident information workers and satisfied customers. VS
Majority of organizzations rely on support calls or incidents to alert them to system problems.
80% say content systems are just as critical to business operations as transactional systems.
but only 32% Have specific and measured SLAs for uptime.
and only 29% Are in a position to monitor trends over time against user loading, content volumes, geographical locations, upgrades
In addition, there is much change in the environment, including cloud, consolidation, user adoption pressures, standardization, expansion, upgrades, governance, Saas, process re-engineering and more.
That's where Reveille comes in:
Preempt issues by notifying IT about problems before your end-users are impacted.
Automate problem isolation and resolution for your business-critical content applications.
Communicate objectively your application service levels to IT and management over time.
Protect content from unwarranted behavior by employees.
Reveille's Approach is:
Comprehensive platform management + real-time user transaction management = Optimized ECM application health
The slideshow shares a product tour of Reveille's ECM application management solutions.
A decade of hits: The evolution of hyperion financial managementAlithya
Chris Barbieri, Edgewater Ranzal Practice Director and Oracle ACE, reviews a decade of evolution in Oracle Hyperion Financial Management. Hyperion delivered a world-class financial consolidation tool in 2001 that brought scalability and multidimensional analysis for internal and external reporting.
ProService, represents EAGLE Technology USA, in Egypt. a leading facility maintenance management software solutions provider. Focusing on client needs for over 25 years.
In this presentation we will discuss the basics of ERP system and its structure. We will also talk about client server functions.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
IBM Governance, Risk and Compliance for Data Movement and ExchangeLightwell
In this solution brief from IBM partner, Lightwell (http://www.lightwellinc.com), you will learn:
• What issues impact risk in data movement and exchange
• Why existing controls are not keeping pace
• How IBM Business Integration Suite helps provide better GRC for data movement and exchange
How its key capabilities enable you to:
• Lessen the security risk from moving and exchanging file-based information
• Implement continuous controls monitoring for your B2B and MFT
infrastructure
• Simplify and automate more of your technical compliance and audit reporting
MIE Maintenance™ is a revolutionary Machine and Equipment maintenance and preventive maintenance application. This software helps companies in asset intensive industries maintain their investments by managing these assets. MIE Maintenance handles both maintenance requests and predefined maintenance tasks to notify your maintenance teams to perform work. Maintenance requests can be denied or approved. Once a maintenance request is approved a work order is created to perform the work. All the work can be logged into MIE Maintenance for historical reporting and fixed asset reporting.
A FREE version is available for downloading at the following link which is limited to 10 assets.
Preventive Maintenance
Unplanned Maintenance
Fixed Asset Management
Unlimited Assets
Workflow
ERP Integration
Business applications like ERP, CRM, SRM, and others are one of the major topic of information security as these applications store business-critical data and any vulnerability in them can cause a significant monetary and reputational loss or even stoppage of business.
There are several myths about Business Applications Security such as:
Myth 1: Business Applications are available only internally.
Myth 2: ERP security is a vendors' problem.
Myth 3: Business Application internals are very specific and unknown to hackers.
Myth 4 ERP security is all about Segregation Of Duties.
Our findings explode these myths.
Learn about IBM Flex System Manager. IBM Flex System Manager (FSM) is a systems management appliance that drives efficiency and cost savings in the data center. IBM Flex System Manager provides a pre-integrated and virtualized management environment across servers, storage, and networking that is easily managed from a single interface. For more information on Pure Systems, visit http://ibm.co/18vDnp6.
Visit the official Scribd Channel of IBM India Smarter Computing at http://bit.ly/VwO86R to get access to more documents.
Performance Monitoring for ECM ApplicationsRoland Merkt
This flyer describes a solution to monitor response times and availability of ECM applications from the end user perspective. ServiceTracer provides unique capabilities (GUI-based measurement), is very easy to handle (graphical workflow editor, no programming) and integrates with IBM ECM System Monitor
ProService, represents EAGLE Technology USA, in Egypt. a leading facility maintenance management software solutions provider. Focusing on client needs for over 25 years.
In this presentation we will discuss the basics of ERP system and its structure. We will also talk about client server functions.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
IBM Governance, Risk and Compliance for Data Movement and ExchangeLightwell
In this solution brief from IBM partner, Lightwell (http://www.lightwellinc.com), you will learn:
• What issues impact risk in data movement and exchange
• Why existing controls are not keeping pace
• How IBM Business Integration Suite helps provide better GRC for data movement and exchange
How its key capabilities enable you to:
• Lessen the security risk from moving and exchanging file-based information
• Implement continuous controls monitoring for your B2B and MFT
infrastructure
• Simplify and automate more of your technical compliance and audit reporting
MIE Maintenance™ is a revolutionary Machine and Equipment maintenance and preventive maintenance application. This software helps companies in asset intensive industries maintain their investments by managing these assets. MIE Maintenance handles both maintenance requests and predefined maintenance tasks to notify your maintenance teams to perform work. Maintenance requests can be denied or approved. Once a maintenance request is approved a work order is created to perform the work. All the work can be logged into MIE Maintenance for historical reporting and fixed asset reporting.
A FREE version is available for downloading at the following link which is limited to 10 assets.
Preventive Maintenance
Unplanned Maintenance
Fixed Asset Management
Unlimited Assets
Workflow
ERP Integration
Business applications like ERP, CRM, SRM, and others are one of the major topic of information security as these applications store business-critical data and any vulnerability in them can cause a significant monetary and reputational loss or even stoppage of business.
There are several myths about Business Applications Security such as:
Myth 1: Business Applications are available only internally.
Myth 2: ERP security is a vendors' problem.
Myth 3: Business Application internals are very specific and unknown to hackers.
Myth 4 ERP security is all about Segregation Of Duties.
Our findings explode these myths.
Learn about IBM Flex System Manager. IBM Flex System Manager (FSM) is a systems management appliance that drives efficiency and cost savings in the data center. IBM Flex System Manager provides a pre-integrated and virtualized management environment across servers, storage, and networking that is easily managed from a single interface. For more information on Pure Systems, visit http://ibm.co/18vDnp6.
Visit the official Scribd Channel of IBM India Smarter Computing at http://bit.ly/VwO86R to get access to more documents.
Performance Monitoring for ECM ApplicationsRoland Merkt
This flyer describes a solution to monitor response times and availability of ECM applications from the end user perspective. ServiceTracer provides unique capabilities (GUI-based measurement), is very easy to handle (graphical workflow editor, no programming) and integrates with IBM ECM System Monitor
By automating high-touch, routine tasks, Dell EMC OME integrations and plugins empower IT admins to deliver effective and efficient systems management from a single console.
Extend governance over critical B2B integration and MFT file exchanges with IBM Control Center.
Highlights:
• Improves B2B governance and compliance
• Increases customer satisfaction
• Provides central monitoring and configuration management
When you deploy Systems Director, it discovers all resources (platforms, OSs,
physical and virtual servers, voice and data networks, fault-tolerance clusters, storage devices
and SANs) and brings them under management…then discovers new resources any time you
add them to the system.
During the last 100 years, information technology has moved from a specialized tool to a pervasive
influence on nearly every aspect of life. From tabulating machines that simply counted with mechanical
switches or vacuum tubes to the first programmable computers, IBM® has been a part of this growth,
while always helping customers to solve problems
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
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This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
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Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf
IBM ECM System monitor Whitepaper
1. White Paper
Reliable and efficient operation of IBM ECM
solutions with IBM ECM System Monitor V5.1
IBM ECM System Monitor 5.1 White Paper
CENIT AG
Industriestraße 52-54
70565 Stuttgart
Phone: +49 711 7825-30
Fax:
+49 711 7825-4000
eMail: info@cenit.de
www.cenit.com
2. 1. Reliable and efficient operation of IBM ECM solutions
IBM ECM solutions such as IBM FileNet, IBM Case Manager, IBM Content Manager 8 or IBM Content Manager OnDemand
are used in mission-critical business processes. However in most organizations the ECM applications are still operated manually, which results in high efforts in IT Operations and Service Desk, often 24*7. Enterprise monitoring
tools are restricted to a basic monitoring of ECM components, but they do not provide any ECM specific functional
application health monitoring – they only provide a limited component perspective, often in silos.
Several IT Service Management studies show that more than 70% of application problems were not detected by
the application administrators, but by the end users. Identifying the root cause of a problem often takes hours,
especially in complex J2EE environments, and involves different groups in the IT organization. This results in more
downtime and operational costs than necessary - and certainly does not help to meet the end users' expectations
or SLAs.
A Forrester study shows the impact of cost reductions in IT Operations. Organizations with a comprehensive IT
Service Management can spend a far higher percentage of their IT budget for investments and innovations instead
of „burning” it to keep the status quo up and running.
The answer to address this challenge is „IBM Enterprise Content Management System Monitor“ (ECM System Monitor) –
a solution which allows customers to manage the IBM ECM components and their underlying infrastructure reliably
and efficiently by automating routine work in the daily operation. ECM System Monitor can be integrated seamlessly
into central enterprise monitoring solutions, giving IT Operations and Service Desk staff full insight into the ECM
health 24*7.
The benefits are manifold:
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Comprehensive, proactive monitoring of entire business services improves availability
and end user experience
Management of IBM ECM components and their infrastructure in one Single Point of Control
makes administrator’s lives easier
Better and cost efficient fulfillment of Service Level Agreements
Integration of IT Operations and Service Desk for central operation of IBM ECM 24*7
Automation of non-value-adding routine monitoring work of IBM ECM administrators
reduces operational costs
Better support of IT compliance and auditing requirements
Service Level Agreements related to the IBM ECM platform are delivered in a more reliable and efficient way. The
end users get a better experience of ECM and embrace new opportunities for enterprise-wide usage. Operational
costs are reduced; high costs due to productivity losses in the LOB are avoided.
IBM ECM System Monitor 5.1 White Paper 2
3. 2. The Solution
Functionality
ECM System Monitor manages the various IBM ECM components and their underlying infrastructure as well as their
overall interoperability to guarantee the availability of the IT service ECM from an end user perspective. So ECM System
Monitor does not only monitor the various components, but also the entire document management process chain.
A typical example for a transactional monitoring of the ECM health is to check whether the user can logon to the application or not. This involves e.g. the components FileNet Application Engine and Content Engine, the middleware
components like WebSphere Application Server as well as the authentication and authorization components (LDAP/
ADS and FileNet P8 Global Configuration Database based on Oracle, DB2 or MSSQL). ECM System Monitor not only
checks if the components are running, but also if they are interacting properly, so that the end user’s transaction can
be completed. Moreover, the performance of the complete process and the single steps are monitored as well (required
time in milliseconds).
In addition to monitoring specific parameters on managed systems ECM System Monitor provides a Service Level Monitor
to correlate monitor events from one or multiple systems and determine a new severity from a Service Level perspective. This new Service Level event cannot only be assigned to a specific system, but also to virtual systems, e.g. “CE
Farm”. This is particular interesting to monitor the overall service level of clusters or farms.
ECM System Monitor does not only alert for current problems, but also allows identifying upcoming problems. Hence
the ECM administrator is able to proactively intervene, before the LOB experience any outage or degradation of their
mission-critical ECM applications. Event forwarding from ECM System Monitor to IT Service Management tools allows
IT Operations and Service Desk personnel to monitor the ECM systems 24*7 using their standard management console,
e.g. IBM Tivoli.
IBM ECM System Monitor 5.1 White Paper 3
4. An ECM specific Knowledge Base supports in the analysis of problems and events, helping staff without deep knowledge of ECM applications to better assess and fix problems. This knowledge base can be extended, so you can create
your own individual knowledge base, e.g. with application specific or organization specific instructions how to handle
events in your environment.
IBM ECM System Monitor 5.1 White Paper 4
5. Predefined remote tasks allow starting / stopping of ECM systems or even entire environments without having the
support personnel to know the proper sequence and syntax for starting / stopping and without giving them full
administrative rights in ECM systems. After the restart ECM System Monitor automatically checks the health and
alerts you, if the restart was not successful. Statistical information or ad-hoc health information can also be retrieved from the monitored systems. All tasks are secured by user privileges and can be scheduled on demand.
The reporting engine allows analyzing historical events as well as statistic and performance data collected by ECM
System Monitor. The reports can be used to share information with LOB management, to identify quality improvements (Problem Management), to properly plan capacities (Capacity Management) and to meet IT compliance and
auditing requirements. Numeric events can also be explored into the future, answering questions such as „How will
my system behave in the next 24 hours?“ and identifying threats of degrading performance.
IBM ECM System Monitor 5.1 White Paper 5
7. Platform Coverage
ECM System Monitor supports the following applications out-of-the-box:
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IBM FileNet
- IBM FileNet Image Manager: Image Services, ISRA, Web Services, HPII/MRII, Content Services
- IBM FileNet Content Manager / IBM Content Foundation & FileNet Business Process Manager / IBM Case Foundation:
Content Platform Engine / Content Engine, Content Engine Bulk Import, Process Engine, Application Engine, Content
Search Services / Content Search Engine, Workplace, Workplace XT, Component Manager, Rendition Engine, Process
Analyzer / Case Analyzer
- BPM Add-ons: Business Process Framework, Business Activity Monitor
- Storage: SDS Integral and NLS (CSAR, ISAR, MSAR, OSAR, SSAR)
IBM Case Manager
IBM Content Navigator
IBM Content Manager 8
IBM Content Manager OnDemand / ODWEK
Information Lifecycle Governance
- IBM Content Collector (ICC)
- IBM eDiscovery Manager
- IBM Enterprise Records (IER)
IBM Datacap
Integration
- Content Federation Services (CFS)
- Information Integrator Content Edition (IICE)
- Information Integrator for Content (II4C)
IBM ECM Logfiles
IBM ECM Listeners - real-time monitoring of health parameters and statistical counters provided by the Listener API
IBM Content Manager 8 and IBM Content Manager OnDemand running on z/OS can also be monitored remotely from
a distributed system:
■
■
Remote database monitoring for DB2 on z/OS using JDBC monitors
Event collection from z/OS monitoring tools, e.g. Tivoli OMEGAMON or BMC MainView
IBM ECM System Monitor 5.1 White Paper 7
8. Examples for an IBM ECM specific health monitoring are:
IBM ECM System Monitor 5.1 White Paper 8
9. Examples for an IBM ECM specific health monitoring are:
IBM ECM System Monitor 5.1 White Paper 9
10. ECM System Monitor does not only monitor the various ECM components, but also their underlying infrastructure, so
that the administrator gets the whole picture of his entire ECM platform in one Single Point of Control. This is important,
as the failure of an infrastructure component may result in a failure of an ECM component.
So even if the responsibility for such an infrastructure component resides in a different administrator group in the IT
organization the ECM administrator must have knowledge of such events, as they have a negative impact on the availability of the ECM applications. Because it is the ECM administrator who will get blamed for the outage as the end users
only see the ECM front-end application, but not the complex environment behind it (actually they don't have to care
about IT complexity).
Out-of-the-box ECM System Monitor can manage the following components:
■
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■
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■
■
■
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■
Databases: IBM DB2, Microsoft SQL Server and Oracle database server are monitored. This covers not only the database health status (e.g. tablespace capacity) and performance, but checks the database also from the ECM
perspective, i.e. can the IBM ECM application connect to the database. If the ECM administrator has the need for
custom SQL queries against the database which are not covered with ECM System Monitor standard monitors, predefined custom SQL query monitors are available for all supported databases. ECM System Monitor database
monitors can be configured for local or remote databases and can use either the corresponding database command
line tools or a JDBC connection to monitor the databases.
J2EE Application Servers: IBM WebSphere Application Server, JBoss, Oracle WebLogic and Tomcat are monitored
via JMX. This allows ECM System Monitor to collect all application server specific health information that this
server is providing through JMX.
Web Servers: Monitoring of Apache, IBM HTTP Server and MS Internet Information Server
LDAP Connection
IBM Tivoli Storage Manager: Capacity and Performance metrics from TSM Accounting, TSM Storage Pools (TSM
Volume Log), TSM Error Log
System Logfiles: UNIX Syslog, Linux Syslog, Windows Eventlog, AIX error log
VMWares and VMWare ESX Hosts
JMX: Monitoring of applications that support JMX or JSR 160
WMI: Monitoring of counters provided by Windows Management Instrumentation (WMI)
SNMP: Monitoring of SNMP Traps, e.g. provided by storage systems
Other applications can be added on demand. This includes custom built applications, which are using or which are connected to the ECM platform, as they are an integral part of the IT Service ECM.
Examples for an infrastructure specific health monitoring are:
IBM ECM System Monitor 5.1 White Paper 10
11. Integration
ECM System Monitor can run independently. However ECM System Monitor can integrate into IT Service Management
tools by forwarding events to and by receiving events from them. This enables IT Operations and Service Desk staff to
get ECM related event information within their event consoles, whether it is IBM Tivoli Netcool/OMNIbus, HP
Operations Manager or any other console.
In general ITSM tools can be fed with ECM System Monitor events as follows:
■
■
■
ECM System Monitor logfile, which would be analyzed by the ITSM tool‘s logfile adapter
Via commands, e.g. BMC’s MSEND or CA’s cawto
Via predefined SNMP MIB shipped with ECM System Monitor
Other applications can be added on demand. This includes custom built applications, which are using or which are connected to the ECM platform, as they are an integral part of the IT Service ECM.
Examples for an infrastructure specific health monitoring are:
■
■
IBM Tivoli: Collection of ECM System Monitor events via the JDBC / ODBC Connector of IBM Tivoli Monitoring‘s
Universal Agent. Events can also be sent directly via EEIF to IBM Tivoli Netcool/OMNIbus.
HP Operations Manager: ECM System Monitor provides an event forwarding via HP‘s Java API.
IBM ECM System Monitor 5.1 White Paper 11
12. Architecture
ECM System Monitor has a client / server architecture, which is designed to minimize the workload on the managed
systems. Server and client both consist of two components – a monitoring component (client and server) and an infrastructure component (client and server).
The execution of predefined remote tasks is handled by the ECM System Monitor Infrastructure Agent, which is installed on the managed system. The communication between ECM System Monitor Infrastructure Agent and ECM System
Monitor Infrastructure Server is TCP/IP based and secured by certificates and SSL encryption. All remote tasks are
initiated and authorized by the ECM System Monitor Infrastructure Server.
The collection of events is handled by the ECM System Monitor Monitoring Agent. The communication between Monitoring
Server and Agent is also TCP/IP based and encrypted. The processing of events is handled by the ECM System Monitor
Monitoring Server. Events are stored in the Event Database, where they can also be kept for historical analysis. The
user authentication can be handled ECM System Monitor internally or ECM System Monitor can be connected to LDAP
systems, like Microsoft Active Directory Services, Microsoft ADAM, Tivoli Directory Server, Sun Directory Server or Novell
eDirectory.
For a detailed list of platforms supported by the ECM System Monitor Management Server and Management Agents
please see the ECM System Monitor Hardware and Software Guide.
The ECM System Monitor Server can also be deployed in a virtualized environment, e.g. run on VMWare ESX Hosts, IBM
AIX LPAR or SUN Solaris Zones. The Management Server can also be set up as High Availability solution, e.g. with a
backup server in an ECM DR environment.
For the Event Database ECM System Monitor supports IBM DB2, MS SQL Server and Oracle.
3. Benefits
Monitoring IBM ECM environments with ECM System Monitor provides the following benefits:
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Comprehensive monitoring of ECM business services
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Proactive monitoring of IBM ECM components and their underlying infrastructure in one Single Point of Control
IBM ECM specific Knowledge Base to support and expedite problem analysis
Monitoring and knowledge base can be extended to manage 3rd party and custom-built applications connected
with the IBM ECM platform
Stabilization of the IBM ECM platform
Higher availability of IBM ECM based IT services due to error prevention and reduced problem resolution
efforts improves service quality for LOB
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IBM ECM System Monitor 5.1 White Paper 12
13. ■
Better and cost efficient fulfillment of Service Level Agreements
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Reduction of trouble tickets in the Service Desk
Integration of IT Operations and Service Desk due to event forwarding to IT Service Management
Tools allows central operation of IBM ECM 24*7
Automation of non-value-adding routine work in the daily administration and monitoring improves
the productivity of IBM ECM administrators and reduces operational costs
Integration of IBM ECM as managed application into an enterprise-wide IT Service Management allows
usage of established IT Service Management processes
Better support of IT compliance and auditing requirements
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Thanks to ECM System Monitor the ECM application specialists can focus their attention on the further development
and optimization of the IBM ECM platform instead of wasting their time with non-value-adding routine work in the daily
administration and monitoring. All the same they – and IT Operations and Service Desk – can be sure that they will be
alerted immediately in case of a current or an upcoming error or event.
With that ECM System Monitor helps to deliver Service Level Agreements defined for the ECM platform in a more reliable and efficient way. The end users get a better experience of ECM and embrace new opportunities for an enterprise-wide
usage. Operational costs are reduced; high costs due to productivity losses in the LOB are avoided.
As part of the IBM ECM portfolio ECM System Monitor provides unsurpassed integration and currency with the IBM ECM
solutions.
4. Add-on solutions enhancing ECM System Monitor
CENIT provides a comprehensive portfolio to enhance the value of ECM System Monitor – based on IBM ECM application aware soft-ware solutions and many years of experience in operating IBM ECM platforms for our customers.
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End-to-End Performance Monitoring: ServiceTracer to monitor response times of typical ECM use cases from an end
user perspective – 24x7, cross locations and frontends, in daily operation as well as for application testing and failover testing, with integration into ECM System Monitor
End User Monitoring and Analytics: Nexthink to monitor and analyze end user infrastructure – better support of end
users, identification of abnormal system behavior and security issues, better planning in transformation projects
Configuration & Change Management: CENIT ValuePack for ECM System Monitor for automated inventory of IBM
ECM systems – automated documentation of system configuration and changes for simpler troubleshooting and
better change management
IBM ECM System Monitor 5.1 White Paper 13
14. ■
Backup & Recovery (FileNet only): CYA SmartRecovery for granular Hot Backup & Recovery of documents and meta
data in the FileNet Content Engine – without taking FileNet offline, improving recovery times and avoiding reprocessing efforts for business users
These add-on solutions enrich ECM System Monitor. The administrators get a 360° view on their ECM applications –
not only on the ECM backend in the data center, but also on their end users’ experience.
5. The Implementation Approach
CENIT offers a turnkey implementation, which is tailored to the customer's ECM environment and needs and can include
other systems working with the ECM platform, e.g. input & output management systems or custom-built applications.
This CENIT implementation is designed to meet customer's specific requirements of monitoring the entire ECM based business services and covers the following activities:
Analysis and Conception
- CENIT Best Practices
- Customer specific requirements beyond Best Practices, e.g. monitoring of 3rd party applications
or homegrown applications
■ Installation of Management Servers and Management Agents in ECM production and
non-production environments
- Application Health Monitoring with ECM System Monitor
- Automated inventory with CENIT ValuePack for ECM System Monitor
- Performance Monitoring with ServiceTracer (optional)
- Backup & Recovery with CYA SmartRecovery (optional)
■ Configuration
- ECM System Monitor
Monitoring & Logfile Management
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Remote Tasks
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Management Console
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Knowledge Base
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Reporting
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Event forwarding to IT Service Management Tools
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- CENIT ValuePack for ECM System Monitor (optional)
Automated inventory of hardware and software configuration
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Reporting
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- ServiceTracer (optional)
Response time monitoring for typical ECM use cases
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Reporting
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Event forwarding to ECM System Monitor
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- CYA SmartRecovery (optional)
Configuration of ObjectStores
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Configuration of Capture and Catalog
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Integration into IBM Tivoli Storage Manager or others (optional)
•
■ Roll-Out into ECM production and non-production environments
■ Administrator Training for ECM administrators
■ Project Management and Documentation
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After approx. 4 weeks of productive usage of ECM System Monitor we do a review of the events detected and adjust
the thresholds and logfile filtering accordingly, so that you get as many events as necessary but as few as possible.
IBM ECM System Monitor 5.1 White Paper 14
15. The efforts for the implementation mainly depend on the
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Number of ECM environments and servers to be monitored
Customer requirements going beyond Best Practices, e.g. monitoring of custom applications
Training requirements, e.g. multiple sessions of the Administrator
Training or extended Logfile Adapter training
With that CENIT provides a tailored solution and enables the customer's ECM administrators to run their application
management efficiently and reliably. The end user experience is improved and the costs of running the ECM platform
are contained.
6. Contact
For further information about ECM System Monitor please contact
CENIT AG
Roland Merkt
Senior Vice President Systems Management
Phone: +49 711 7825 3285
Email: r.merkt@cenit.de
Videos of an ECM System Monitor presentation and live demo can be found in our YouTube channel at
■ http://www.youtube.com/watch?v=suEGr9X6J7c&feature=c4-overview&list=UUuy4t-TQYeUjHfij2DBSbAw
■ http://www.youtube.com/watch?v=eSkRtICbMDI&feature=c4-overview&list=UUuy4t-TQYeUjHfij2DBSbAw
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