The document discusses IBM Service Management Unite (SMU), a customizable dashboard that enhances mainframe operations by providing a clear view of system health, enabling quick problem identification and automation. It explores user experiences, particularly from the State of California, emphasizing SMU's modern interface aimed at reducing training complexities and improving operational efficiency. SMU integrates with existing IBM tools to promote streamlined monitoring and automation across z/OS environments.

1. Session NZS-1543:
How IBM Service Management Unite (SMU)
Helps Mainframe Operators work on problems
Lorin Ullmann, IBM Lead Architect, Integrated Service Management for System z
Paul Vincent, State of California
Uwe Graham, IBM Product Management, SMU and Service Management Suite for z/OS

2. Abstract
• Come and hear about State of California experiences with IBM Service
Management Unite (SMU), a new, customizable dashboard user
interface that is exclusively available with the IBM Service Management
Suite for z/OS. SMU gives operators and administrators a transparent
view of system health status and allows for easy problem identification,
isolation and recovery. Predefined and customizable web dashboards
allow users to monitor, automate and issue commands. Users can see
at a glance the health state of the environment and drill down with only
a few clicks from an alert to the underlying problem and determine the
impact of failures. Join us to find out how to leverage your
OMEGAMON, SA for z/OS, and NetView for z/OS environment!
1

3. Introductions and Overview
of IBM Service Management
Unite (SMU) Web UI
Lorin Ullmann, IBM Lead Architect, Integrated Service Management for System z
Uwe Graham, IBM Product Management, SMU and Service Management Suite for z/OS

4. Service Management Unite - What is it?
Monitor System
Health
Domain and
Automation Health
Explore
Automation
Domains
IBM Electronic
Support
Simple Problem
Identification with
events; performance
thresholds and
automation status
Work with automated
resources, fast viewing
of environment and
state, and actions
3
Advanced monitoring problem
isolation with cognitive suggestive
actions, log analysis and easy
smartlaunch
Advanced problem resolution with
pre-built commands in context
commands and single-step task
execution

5. Who is the SMU Web UI user in your organization?
 Primarily aimed at operators
 Soft real time alerting
 Assisted problem isolation, or triage
 Able to fix simple issues
 Streamline their workflows
• Secondary users:
 Problem determination using performance metrics
 Issue commands
 Administer using automation tasks
 Keep the systems running with the desired set of
applications and features
 Increase the degree of automation and avoid
manual and time intensive tasks Jim
Subject Matter Expert
Annette
Operations Analyst
Zach
Senior SysProg Doug
IT Operations Manager
Josh Junior
Operations Analyst
Michael
System Automation
Administrator
4IBM Internal

6. SMU Architecture extends and complements existing
management environment
TOM
TEPS
SA E2E
Adapter
Hub TEMS
Enhanced
3270ui
Tivoli Enterprise
Portal (TEP)
Service Mgmt
Unite (SMU)
SA
NetView
IOA-LA
Fwd’r
Service Management Suite for z/OS native agents
NetView for z/OS SA for z/OS IOA-LA
DASH/JazzSM
WAS
SAWebUI
OMWebUI
TDIServer
SM
Unite
Server
Automation
Network
Logs*
z/OS
Network
(MfN)
Storage
MQ
WAS
CICS
DB2
IMS
ITM CURI
Data Provider
SAData
Provider

7. How do you get SMU?
zOS DB2 CICS IMS MQ NetworksStorage WAS
System Automation for z/OS NetView for z/OS Tivoli Asset Discovery for z/OS
Comprehensive service management capabilities for IBM z Systems.
 ONE Solution: Single PID offering that contains the System and Resource level automation, network, monitoring, and asset
discovery capabilities needed to manage z/OS and all key subsystems
One stop shop for all your mainframe management needs
Opportunity for customers to reduce their overall bill for monitoring & automation software
 Service Management Unite: Offers a single point of control using modern dashboards to monitor and operate your applications
 Modern Web UI for automated operations of z and non-z Systems environments
 Isolate, analyze and diagnose problems twice as fast
 Runs on mobile
 High Availability & Automated Operations to improve Service Levels and reduce system downtime and outages.
 Network & Performance Management to increase efficiency of resources and personnel while lowering overall costs.
Service Management Unite (SMU)
OMEGAMON Performance Management Suite for z/OS
Operations Analytics
Service Management Suite for z/OS

8. SMU Client Experiences:
State of California
Office of Technology Services
Paul Vincent, State of California

9. Agenda….
• About OTech
• Mainframe and service management
environment
• SMU Project motivation – history
• Deployment activities
• Experiences and results!
• Favorite features
8

10. Who we are…
9
State of California
Department of Technology – Office of Technology Services (OTECH)
The recognized central IT organization for the State of
California, the Department of Technology is responsible for
the approval and oversight of all state information
technology projects.
We deliver the technology services California government
depends on.

11. Who we are…
10
State of California
Department of Technology – Office of Technology Services (OTECH)
• 99.982% uptime
• Annual downtime 1.6 hours
• Concurrently maintainable site infrastructure
Two (2) Tier-3 designed Data Centers
• Over 300 statewide agencies and departments
Supports State, County, City and Federal government
• Approximately 22K sites statewide in all 58 counties
One of the largest public networks west of the Mississippi

12. Mainframe Branch
11
8 Mainframes
Operating Systems
Geographically
Dispersed Parallel
Sysplex
• 48K MIPS
• 34 LPARS
• 18 Sysplexes
• 3 z/VM SSI Clusters
• 13 Coupling Facilities
• z/OS
• z/VM
• Linux for System z
(RHEL)
• RPO 3-5 seconds
• Scheduled Region
Switch events (move
workload to partner data center)

13. Motivation for using SMU Web UI
• Make Mainframe platform more approachable, a key goal of OTECH mission
• Provide management tools to more personnel
• Decrease training and experience required to learn management tools
• 3270 screens can be overwhelming to new users: PF keys, navigation thru
panels and memorization required
• Save training time with intuitive SMU interface
• Save time with fewer key strokes, fewer panels in SMU
• Lower risk with SMU commands that are in context
• SMU modern graphics has advantages over 3270 ( e.g. topology)
• Leverage and extend existing z/OS back-end and management tooling
12

14. Mainframe Branch
13
So how do we monitor, manage and automate the Mainframe environment?
NetView
SA
Performance
Management
Suite
SMU
Tivoli NetView for z/OS
Service Management Unite
System Automation for z/OS
Performance Management Suite for z/OS

15. Monitoring the Enterprise
14
We leverage Tivoli Enterprise Portal Server (TEPS) as our conduit to
hundreds of Tivoli monitoring agents across heterogeneous platforms,
subsystems, and software
x86 Linux
Solaris
AIX
Linux on z
UNIX
z/OS
z/VM
TEPS
user
Linux on z
Hub TEMS
& TEPS
CICS
DB2
MQ
WAS
NetView
SA
Storage
Performance
Management
Suite

16. Monitoring the Enterprise
15
Customized Navigator Views
 Customers
 Application owners
 Service desk
 Management
 Platform owners / Operating Systems
 z/OS
 AIX
 Solaris
 Linux
 z/VM
 Unix
 Technical teams
 Operations
 Network Management
 CICS
 DB2
 Middleware
 Storage / Virtual Tape
Show me
all Linux
servers
disk usage
My
application
health status
looks good
Show me
Bottleneck
summary
across all
z/OS LPARs
Show me
Heap usage
for all my
Portal
servers
What’s my
customers
average
transaction
response
time?
Our DB2
Buffer
pool s
look okay
Show me z/VM
SSI Members
Main storage
paging
utilization
Tape drives
across the
VTS grid
look good
Show me
the health
status for all
platforms
TEPS
Performance
Management
Suite

17. Situation Management
16
Situations notify us when an event or threshold violations occur on a managed system
 Send email and/or text notification
 Issue commands against the managed system (Take Action)
 Customized Expert Advice, links, instructions, URLs
 Use the Event Integration Facility (EIF) to forward situation events to EIF receivers
(Netcool/OMNIbus)
EIF
Text
Take Action Command(s)
Email
Hub TEMS
Expert Advice
Performance
Management
Suite

18. Service Management Unite - Automaton
17
SMU
System Automation interface before SMU…
o 3270 Interface
o non-integrated
o complex
o tough to correlate information
and there are 18
other screens just
like this…
o 3270 Interface
o reliable
o fast

19. Service Management Unite - Automaton
18
SMU
Dependencies are
viewable, but takes
several, not so
obvious, steps to
get there…
Complex options,
many different
kinds of key strokes
required…
System Automation interface before SMU…

20. Service Management Unite - Automaton
19
SMU
System Automation
interface
using SMU…
Click!
One dashboard with
nice integration.
System Health
Automation Health
Explore domains
Links to online help
Let’s try Explore…

21. Service Management Unite - Automaton
20
SMU
System Automation
interface
using SMU…
Displays all nodes and
status
Click a column to sort
Did you notice the
breadcrumbs?
Available Actions:
Exclude Node
Include Node
View System Log
Issue Command
View Domain Page
Properties…
Refresh
Export…
Print
You can also right-click a
row to display actions
Search/Filter
here – just start
typing…

22. Service Management Unite - Automaton
21
SMU
System Automation
interface
using SMU…
Click!
Let’s try Domain and
Automation Health

23. Service Management Unite - Automaton
22
SMU
System Automation
interface
using SMU…
Here is the Health status
of two domains
Click!
One domain has at
least one resource in
Fatal Error status
the other domain has
at least one resource in
Warning status
Let’s click on the
domain with a Fatal
Error resource….

24. Service Management Unite - Automaton
23
SMU
System Automation
interface
using SMU…
Here is the list of
resources – sorted by
status
Filter a resource status
is simple…
just click on one of the
icons on the bottom
row

25. Service Management Unite - Automaton
24
SMU
System Automation
interface
using SMU…
Let’s right-click on one
of the resources with a
Fatal Error status and
view it in the Domain
Page...

26. In this case looks like an
Operator request is
outstanding – see the
operator icon and the entry
in the Request s section…
(blue arrows)
Service Management Unite - Automaton
25
SMU
System Automation
interface
using SMU…
Here’s a view of the
Domain Page…. a list
of resources contained
in this Automation
Domain
Mouse-over the row to
get some detail status,
double-click for
additional information
There’s a
Hierarchy View of
Relationships and
Dependencies….

27. Service Management Unite - Automaton
26
SMU
System Automation
interface
using SMU…
A simple right-click on
the resource and
several options are
available:
In this case…
- Request Online..
- Cancel Requests
- Suspend Automation
- Reset
- View System Log
- Properties

28. Service Management Unite - Performance
27
SMU
Performance
dashboards
using SMU…
Click!
Let’s take a quick look at
Monitoring System
Health…

29. Service Management Unite - Performance
28
SMU
Performance
Dashboards
using SMU…
Right out of the box!
Here is a performance
dashboard that’s
integrated with TEPS
and displays the health
status of our
environment.

30. Service Management Unite - Performance
29
SMU
Performance
dashboards
using SMU…
Here’s a LPAR overview
dashboard

31. Service Management Unite - Performance
30
SMU
Performance
dashboards
using SMU…
And a LPAR details
dashboard

32. Service Management Unite - Performance
31
SMU
Performance
dashboards
using SMU…
A CICS region overview

33. Service Management Unite - Performance
32
SMU
Performance
dashboards
using SMU…
And a CICS region
detail dashboard….

34. Service Management Unite - Performance
33
SMU
Performance
dashboards
using SMU…
A DB2 overview…
What’s important to
remember is all of
these dashboards are
highly customizable –
lots of potential.

35. More Please!
• Approval for a second SMU server for both test/prod! Executives like it
• Helping IBM design SMU futures with 1:1 UX user experience sessions
• SMU EAP sessions and pick up latest SMU Beta code drops
• Complements 3270 and TEP – data matches, single collections, new
capabilities in SMU – fewer clicks, easier access to information
• Increased visibility to automation states in place for mainframe
• Who is using it? At first, Paul, then “many” more folks asking for access
to mainframe information
• “folks love the new graphics” “integration between monitoring an
automation is exactly what we need”
34

36. 35
Thank You!

37. Notices and Disclaimers
36
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Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice.
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have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary.
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38. Notices and Disclaimers Con’t.
37
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