I can't work like this (KDE Academy Keynote 2021)
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Making software products can be fraught with conflicts, where people in different roles may feel sabotaged by others. In this talk I present a model for thinking about the problems we solve and how we solve them, and using that I hope to convince you that team excellence comes from our differences, rather than in spite of them. Hopefully you'll walk away with a deeper understanding of that colleague that never writes tests, or the one that constantly complains that all you do is "make bugs".
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I can't work like this (KDE Academy Keynote 2021)
- 3. TurtleSec Welcome to Bugs As A Service
- 4. TurtleSec Our Problem We’re not too sure about it yet... Is it serious? Do we have to fix it now? Is it easy to fix? How long will it take? Let me introduce...
- 5. TurtleSec TurtleSec Imagine if we could place it in some sort of system
- 6. TurtleSec Maybe how to solve the problem says something about the problem Crisis Management Experimentation Debugging Automation Routine Engineering Good practice
- 8. TurtleSec The people who work there Ellis Designer Parker Incident R. Alec Dev Bailey SRE
- 9. TurtleSec The people that don’t really know where they belong Finley Tech Lead Oakley Sr Dev Kian QA
- 10. TurtleSec Our Team So, let's take a look at... Parker Incident R. Kian QA Bailey SRE Oakley Sr Dev Alec Dev Finley Tech Lead Ellis Designer
- 11. TurtleSec BAAS, Bugs As A Service Finley Tech Lead Oakley Senior Dev Alec Dev Parker Incident Resp. Kian QA Bailey SRE Ellis Designer
- 12. TurtleSec Oh, yeah, sorry… I almost forgot... Jeff Sales Guy
- 14. TurtleSec It’s Saturday, and today they will all have A Really Bad Day
- 15. - I can’t work like this KDE Akademy 2021 Turtle Sec
- 16. Patricia Aas - Trainer & Consultant C++ Programmer, Application Security Currently : TurtleSec Previously : Vivaldi, Cisco, Knowit, Opera Software Master in Computer Science Pronouns: she/her @pati_gallardo Turtle Sec
- 17. TurtleSec So back to our Heroes
- 18. TurtleSec There was an alert in production Kian started looking at the logs They look weird Kian pings the team on slack Kian QA
- 20. TurtleSec Oakley was home on the couch She takes a look at the logs Yeah, they do look odd She logs into the server Has a look at what is running Things look off She pings Bailey Oakley Senior Dev
- 21. TurtleSec Bailey was busy building IKEA shelves, but has notification sound on on her phone just in case She catches up and says: “Nothing has happened. It’s Saturday. Everything was fine yesterday.” Bailey Site Reliability Eng.
- 22. TurtleSec But something is off Performance is down Massive amounts of data is being pulled off the server
- 23. TurtleSec Ok, we have a problem And it is unfolding as we speak
- 24. TurtleSec TurtleSec Chaos But we still don’t know anything
- 25. TurtleSec Parker pops in, takes one look and tells Bailey to take the site and the server offline immediately. She hops on a slack thread with Kian and Bailey. Something is Seriously Wrong. Parker Incident Responder
- 27. TurtleSec TurtleSec Server is offline We’re not bleeding data anymore But we still don’t know anything Complex
- 28. TurtleSec Chaos Our Heroes moved our problem out of Chaotic domain and into the Complex domain.
- 29. TurtleSec Ellis & Finley show up on Slack because of another matter. There were some strange tweets. Cryptic Tweets Ellis Designer Finley Tech Lead
- 30. TurtleSec
- 31. TurtleSec Finley joins Oakley in trying to debug the system on an Zoom call. They ping Alec to join them. Finley Tech Lead Oakley Senior Dev
- 32. TurtleSec Alec Dev Alec was gaming, but sees the ping and begrudgingly takes the Zoom call. - Come on! It’s Saturday!
- 34. TurtleSec Ellis is deep in the Twittersphere trying to figure out what is going on… Ellis Designer
- 35. TurtleSec Brad Customer Jeff Sales Guy What is going on??? The server is offline???? I’m sure it’s nothing! Let me check with the team!!!
- 36. TurtleSec Finley Tech Lead Oakley Senior Dev Alec Dev Jeff Sales Guy What is going on??? I’ve got the client on the phone he says the server is offline???? I need info ASAP!!
- 38. TurtleSec Jeff Sales Guy I have a paying customer on the line!!! I need answers NOW!!!!
- 39. TurtleSec Alec Dev I can’t work like this!
- 40. TurtleSec Finley has to break off the debugging session to manage Jeff and the Customer. Finley Tech Lead Jeff Sales Guy !!!
- 41. TurtleSec Ellis has been digging and the tweets seem to have been fake. They author doesn’t have any data, it was just accidental that it came at the same time as the alert. Ellis Designer
- 42. TurtleSec Kian QA Meanwhile Kian has also made some discoveries… “Someone” had committed the server credentials to the open GitHub repo. Luckily only non-sensitive public data was on that server. The data being pulled was just public stuff that was on their website anyway.
- 44. TurtleSec TurtleSec Complicated The data that was leaked was not sensitive But the intruder had access to the server Complex
- 46. TurtleSec Finley Tech Lead Oakley Senior Dev Alec Dev Zoom: Discussion on Fix Plan: - Remove the creds from git history - A new server instance with new creds should be started
- 49. TurtleSec Kian QA Bailey SRE Oakley Senior Dev Oakley and Bailey get up a new server instance, point all traffic towards it and bring both the site and the server online again. Kian does initial testing of the live website. Bugs As A Service is back!
- 50. TurtleSec Clear We had managed to move the problem All the way to the clear domain And there we managed to fix it Complicated Complex Chaos
- 52. TurtleSec Our problems start off as unknowns… Then they move Crisis Management Experimentation Debugging Engineering Good practice Chaos Clear Complicated Complex Automation Routine
- 54. TurtleSec So, Finley, what’s the lesson here? Don’t push creds to GitHub? Lol, no I mean really! What should we learn from this? That folks are different is a feature not a bug? Finley Tech Lead Alec Dev Then they think differently?
- 56. TurtleSec Never underestimate QA, they know where all the bodies are buried! Kian QA The REAL lesson is...
- 57. TurtleSec BAAS, Bugs As A Service Finley Tech Lead Oakley Senior Dev Alec Dev Parker Incident Resp. Kian QA Bailey SRE Ellis Designer