SlideShare a Scribd company logo
andreanna
I am your user.
Why do you hate me?
Where did this rant come from?
Donna Benjamin
@kattekrab
Project Lead, Catalyst IT Australia
Leslie Hawthorn
@lhawthorn
Senior Principal Program Manager, Red Hat
A user is a person who...
uses a computer or network service. Users
generally use a system or a software product
without the technical expertise required to
fully understand it. Power users use advanced
features of programs, though they are
not necessarily capable of computer
programming and system administration.
User (computing) - Wikipedia, the free encyclopedia
https://en.wikipedia.org/wiki/User_(computing)
How do I hate thee?
Let me count the ways.
the_ewan
Just for brainiac me.
Stupid user memes.
morville
Oh, no, no, no.
I know better.
You’re just not technical.
msk13
Faceless icons.
Prickly attitudes.
calliope
Whiney, entitled,
and demanding.
Marta Pucciarelli
Poor documentation.
Let’s chat,
© Slack
Let’s chat,
about chat.
© Slack
Steep Learning
Curves
Steep
Learning
Curves.
Easy!
People don’t want
to be badass at
using your tool.
People don’t want
to be badass at
using your tool.
They want to be
badass at what
using your tool
allows them
to do.
People don’t want
to be badass at
using your tool.
They want to be
badass at what
using your tool
allows them
to do.
Excellence and its discontents.
Perfect is the enemy of the good.
webchick
webchick
webchick
Understand who your users are; see them as people,
like your friends and colleagues, not faceless icons.
Diversity
Thank you
@kattekrab
Image credits
Love Note https://www.flickr.com/photos/andreanna/2823817620/
Candle Smoke https://www.flickr.com/photos/the_ewan/5002629108/
Head Scratcher https://openclipart.org/detail/168137/head-scratcher
Stupid User Memes - Google image search (Fair use)
Stupid Users https://www.flickr.com/photos/morville/4274220954/in/album-72157623083900559/
Technical Drawing https://www.flickr.com/photos/msk13/4108482239/
Faceless icons - Google image search (Fair use)
Prickly cactus http://www.publicdomainpictures.net/view-image.php?large=1&image=27187
Selfish sentiments https://www.flickr.com/photos/calliope/69902372/
Documentation library https://commons.wikimedia.org/wiki/File:Bonanjo_-_Centre_de_documentation_et_information_urbanisme_(CUD)_04.JPG
MMORPG learning curves https://www.flickr.com/photos/23579228@N04/2335016192
Text editor learning curves http://www.manuelmagic.me/geek/texteditors/
Kick Arse Curve by Kathy Sierra - http://headrush.typepad.com/creating_passionate_users/2005/10/getting_users_p.html
Kathy Sierra - https://www.flickr.com/photos/91572751@N00/2378443188
Pursuit of Perfection - https://www.flickr.com/photos/cogdog/15538578104/
Quality - Optician Training - https://www.flickr.com/photos/128185330@N03/17517769750/
New contributor cartoon - Angela Byron - http://webchick.net/node/9
Linux Journal Cover - http://lj.mybigcommerce.com/products/Linux-Journal-April-2011%2C-%23204-%28Digital%29.html
Jelly baby diversity https://pixabay.com/en/jelly-baby-candy-diversity-sweet-631848/

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I am your user, why do you hate me linux.conf.au 2017

  • 1. andreanna I am your user. Why do you hate me?
  • 2. Where did this rant come from? Donna Benjamin @kattekrab Project Lead, Catalyst IT Australia Leslie Hawthorn @lhawthorn Senior Principal Program Manager, Red Hat
  • 3. A user is a person who... uses a computer or network service. Users generally use a system or a software product without the technical expertise required to fully understand it. Power users use advanced features of programs, though they are not necessarily capable of computer programming and system administration. User (computing) - Wikipedia, the free encyclopedia https://en.wikipedia.org/wiki/User_(computing)
  • 4. How do I hate thee? Let me count the ways. the_ewan
  • 8. Oh, no, no, no. I know better.
  • 9. You’re just not technical. msk13
  • 17. Easy!
  • 18.
  • 19. People don’t want to be badass at using your tool.
  • 20. People don’t want to be badass at using your tool. They want to be badass at what using your tool allows them to do.
  • 21. People don’t want to be badass at using your tool. They want to be badass at what using your tool allows them to do.
  • 22. Excellence and its discontents.
  • 23. Perfect is the enemy of the good.
  • 27.
  • 28.
  • 29. Understand who your users are; see them as people, like your friends and colleagues, not faceless icons. Diversity
  • 31. Image credits Love Note https://www.flickr.com/photos/andreanna/2823817620/ Candle Smoke https://www.flickr.com/photos/the_ewan/5002629108/ Head Scratcher https://openclipart.org/detail/168137/head-scratcher Stupid User Memes - Google image search (Fair use) Stupid Users https://www.flickr.com/photos/morville/4274220954/in/album-72157623083900559/ Technical Drawing https://www.flickr.com/photos/msk13/4108482239/ Faceless icons - Google image search (Fair use) Prickly cactus http://www.publicdomainpictures.net/view-image.php?large=1&image=27187 Selfish sentiments https://www.flickr.com/photos/calliope/69902372/ Documentation library https://commons.wikimedia.org/wiki/File:Bonanjo_-_Centre_de_documentation_et_information_urbanisme_(CUD)_04.JPG MMORPG learning curves https://www.flickr.com/photos/23579228@N04/2335016192 Text editor learning curves http://www.manuelmagic.me/geek/texteditors/ Kick Arse Curve by Kathy Sierra - http://headrush.typepad.com/creating_passionate_users/2005/10/getting_users_p.html Kathy Sierra - https://www.flickr.com/photos/91572751@N00/2378443188 Pursuit of Perfection - https://www.flickr.com/photos/cogdog/15538578104/ Quality - Optician Training - https://www.flickr.com/photos/128185330@N03/17517769750/ New contributor cartoon - Angela Byron - http://webchick.net/node/9 Linux Journal Cover - http://lj.mybigcommerce.com/products/Linux-Journal-April-2011%2C-%23204-%28Digital%29.html Jelly baby diversity https://pixabay.com/en/jelly-baby-candy-diversity-sweet-631848/