An organization is a structured group of individuals and groups working together to meet an agreed upon goal. An organization consists of its mission, human resources, work design at both the micro and macro levels, and how it transforms inputs into outputs. Organizational behavior draws from various disciplines like psychology, sociology, and management to understand human behavior in organizational settings. It examines individuals and systems using both internal and external perspectives.

2. A structured
consisting of groups and
individuals working together
to meet some agreed-upon
.
WHAT IS AN ORGANIZATION?

3. – an organization’s mission, purpose, or
goal for existing
– the human resources of the
organization
– the manner in which an
organization’s work is designed at the micro
level; how departments, divisions, and the
overall organization are designed at the macro
level
– the tools, knowledge, and/or
techniques used to transform inputs into outputs

4. Psychosocial
BehavioralInterpersonal
Organizational
Behavior

5. Organizational
Design
Jobs
Work
Design
Performance
Appraisal
Organizational
Structure
Communication
Human
Behavior

6. External Perspective
Understand behavior in terms of external
events, environmental forces, and
behavioral consequences.
Internal
Perspective
Understand behavior
in terms of thoughts,
feelings, past experiences,
and needs.
Explain behavior by
examining individuals’
history and personal value
System.
Explain behavior by examining surrounding
external events and environmental forces.

7. S
U
P
P
L
I
E
R
S
C
U
S
T
O
M
E
R
S
Inputs Outputs
Process
A process is a series of related tasks;
A system is a group of related processes

8. the science
of human
behavior
the study of overseeing
activities and supervising
people in organizations
the science of
the learned
behavior of
human beings
the applied science
of healing or
treating diseases to
enhance health and
well-being
the applied science
of energy & matter
the science
of society
Interdisciplinary
Influences on
Organizational
Behavior

9. THREE KEY QUESTIONS IN EVALUATING
QUALITY-IMPROVEMENT IDEAS
1. Does the idea improve
customer response?
2. Does the idea accelerate
results?
3. Does the idea raise the
effectiveness of resources?