Industry experts from Concentrix Corporation, Hyatt International and itelBPO share their experiences, learnings and lessons about running successful remote working programs around the world.

1. COMPANIES EMBRACING
REMOTE WORKING
3 Industry Experts Discuss
Their Wins & Challenges
www.dizzion.com

2. DIZZION.COM | 888.225.2974 | info@dizzion.com
• Concentrix Corporation & Remote Working
• Hyatt International & Remote Working
• itelBPO & Remote Working
• Challenge 1: Onboarding & Provisioning
• Challenge 2: Security
• Challenge 3: Visibility
• Final Thoughts and Q&A
Attendees will be muted throughout
today’s webinar.
Use the chat function in the
participant console to submit
questions and they will be gathered
for Q&A portion of the webinar.
A recording of this session will be
shared with attendees.
AGENDA & REMINDERS

3. DIZZION.COM | 888.225.2974 | info@dizzion.com
SPEAKERS
Felix Serrano
CEO, Americas
itelBPO
Chris Wirth
Director of Guest Services
Hyatt Global Contact Center
Douglas Berry
Sr. Director, Global Work at Home
Concentrix Corporation
Moderator
Manny Ladis
VP of Business Development
Dizzion

4. DIZZION.COM | 888.225.2974 | info@dizzion.com
• Top 5 Global Business Services Company
• Customer Experience, Revenue Generation,
Service Optimization
• Clients in highly secure, highly regulated
industries
• 1000+ remote agents across 3 countries
• Running a remote program since 2004
HOW IT WORKS AT …

5. DIZZION.COM | 888.225.2974 | info@dizzion.com
• Global contact center
• Guest services are handled remotely, including
guest care and loyalty program support
• Remote agents located in 21 states
across the U.S.
• ~450 remote agents
• Started a small remote working program
in 2011 and rapidly scaled in 2015
HOW IT WORKS AT …

6. DIZZION.COM | 888.225.2974 | info@dizzion.com
• Customized contact center solutions
• Sales, Customer Service, Collections,
Back-Office Processing Services
• 5 facilities in 4 onshore and ultra-
nearshore locations
• ~500 remote agents
• Has supported a remote working
program for 8 years (originally via
Granada Corporation)
HOW IT WORKS AT …

7. DIZZION.COM | 888.225.2974 | info@dizzion.com
Onboarding and provisioning
remote workers.
CHALLENGE
Device supply and/or
desktop provisioning
Onboarding & time to
productivity
Revoking access after
engagement
Providing remote workers with a laptop costs an average of $1448

8. DIZZION.COM | 888.225.2974 | info@dizzion.com
Overcoming security concerns
with work at home staff.
CHALLENGE
Bring Your Own Device &
endpoint maintenance/patching
Meeting compliance
requirements
Responding to client &
customer security concerns
Global average cost of a data breach is $3.62 million

9. DIZZION.COM | 888.225.2974 | info@dizzion.com
Visibility into the
home environment.
CHALLENGE
Encouraging & tracking
agent engagement
Troubleshooting
issues
Training & coaching
98% of organizations report an hour of downtime costs over $100,000

10. DIZZION.COM | 888.225.2974 | info@dizzion.com
RESOURCES
• Advanced Remote Working Strategies Workshops
• Upcoming dates in Denver and Laguna Beach
• Use the code DIZZION for $100 off registration before July 15, 2018
• Dizzion’s Remote Working Resource Center
• Technology Best Practices for Enabling Remote Workers

11. www.dizzion.com
888-225-2974
info@dizzion.com