Many businesses find the key to maximizing their communications in a Unified Communications (UC) solution. UC offers the functionality of the most sophisticated business phone system, with communication tools that help companies make smart decisions faster to gain efficiencies and accelerate growth.
UC is clearly more than IM and presence. It is time for more organizations to exploit UC and realize the โArt of the Possibleโ. Modality Systems is one of the most well-respected Lyncยฎ practices globally, empowering enterprises with a single trusted partner to support them through every stage of the unified communications processโdesign, implementation, user adoption, support and developmentโwith the goals of boosting end-user success, driving productivity and maximizing the return on their Lyncยฎ investments.
The Internet has fundamentally changed the way we do business, and it has created huge opportunities for entirely new business models, from Web portals to e-commerce. Many of these new companies have succeeded, and many have failed, but this first wave of the Internet economy has set the stage for even more innovation and success throughout all sectors of business. As exciting as the dot-com revolution was, the Internet continues to provide an even greater opportunity for more traditional businesses.
UC is clearly more than IM and presence. It is time for more organizations to exploit UC and realize the โArt of the Possibleโ. Modality Systems is one of the most well-respected Lyncยฎ practices globally, empowering enterprises with a single trusted partner to support them through every stage of the unified communications processโdesign, implementation, user adoption, support and developmentโwith the goals of boosting end-user success, driving productivity and maximizing the return on their Lyncยฎ investments.
The Internet has fundamentally changed the way we do business, and it has created huge opportunities for entirely new business models, from Web portals to e-commerce. Many of these new companies have succeeded, and many have failed, but this first wave of the Internet economy has set the stage for even more innovation and success throughout all sectors of business. As exciting as the dot-com revolution was, the Internet continues to provide an even greater opportunity for more traditional businesses.
When you partner with NEC, your company is backed 100% by us. NECโs 360ยฐ approach to Channel Partner success makes it easy to sell, set up, manage, and support cloud services while earning more revenue, owning your customer relationships, and building value for your businesses. Visit https://www.univergeblue.com/partners to learn more about UNIVERGE BLUE and Partnering with NEC.
Movius is a mobile cloud company addressing
enterprise mobility challenges that are associated with BYOD ( Bring Your Own Device) , employee privacy, and compliance. Bring your own device (BYOD) is growing fast, and we enable businesses and their employees to be able to manage a second (or additional)
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Now companies are able to increase employee efficiency, simplify BYOD management, maintain compliance, lower telephony costs, and improve employee and customer satisfaction. The Movius app allows employees to make and receive work related calls and texts on
a second company-managed number giving control back to the enterprise while providing flexibility and convenience for employees. We also provide an easy to use management portal that allows administrators to easily provision company-managed numbers, monitor
employee mobile voice, text, and data usage, and configure policies to control communication costs. Mobilizing your workforce with an enterprise BYOD program offers many benefits, including reduced telecommunications costs, greater business agility, and happier,
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In January 2015, HP commissioned Forrester Consulting to conduct a custom study of 271 IT and business decision-makers from companies with more than 500 employees. The study explored the business priorities, technology initiatives, and mobility maturity in support of field service workers.
Field Force Mobility - Changing How Consumer Goods Companies Work, Sell and C...StayinFront
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Under pressure to achieve more with less and increase productivity, organizations are turning to mobile technology to optimize field force activity and maximize in-store selling opportunities. This paper discusses the value and benefits of adopting a field mobility system.
The Digital Divide in Utilities; the growing gap between customers and UtilitiesBen Gilchriest
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Surveys show that utilities have realized the need for enhancing customer experience in response to increasing customer dissatisfaction (only 29% of customers trust their retailers). However, the industryโs best efforts to rebuild confidence and trust could in fact be undermined by a growing digital divide, with consumers demanding a digital experience that the industry has so far been unable to meet.
This paper explores the challenges for utilities and how they can learn from other industries, like telco, to respond.
When you partner with NEC, your company is backed 100% by us. NECโs 360ยฐ approach to Channel Partner success makes it easy to sell, set up, manage, and support cloud services while earning more revenue, owning your customer relationships, and building value for your businesses. Visit https://www.univergeblue.com/partners to learn more about UNIVERGE BLUE and Partnering with NEC.
Movius is a mobile cloud company addressing
enterprise mobility challenges that are associated with BYOD ( Bring Your Own Device) , employee privacy, and compliance. Bring your own device (BYOD) is growing fast, and we enable businesses and their employees to be able to manage a second (or additional)
business line(s) on a single device, without the need for multiple sims or plans through our Movius App. This provides employees with full separation of all aspects of business and personal use including separate contacts, voicemail, SMS and recording capabilities.
Now companies are able to increase employee efficiency, simplify BYOD management, maintain compliance, lower telephony costs, and improve employee and customer satisfaction. The Movius app allows employees to make and receive work related calls and texts on
a second company-managed number giving control back to the enterprise while providing flexibility and convenience for employees. We also provide an easy to use management portal that allows administrators to easily provision company-managed numbers, monitor
employee mobile voice, text, and data usage, and configure policies to control communication costs. Mobilizing your workforce with an enterprise BYOD program offers many benefits, including reduced telecommunications costs, greater business agility, and happier,
more productive employees. Movius can add to the success of your BYOD initiative by helping you implement a program that is cost-efficient, compliant, compelling to employees, and easy to manage and scale.
In January 2015, HP commissioned Forrester Consulting to conduct a custom study of 271 IT and business decision-makers from companies with more than 500 employees. The study explored the business priorities, technology initiatives, and mobility maturity in support of field service workers.
Field Force Mobility - Changing How Consumer Goods Companies Work, Sell and C...StayinFront
ย
Under pressure to achieve more with less and increase productivity, organizations are turning to mobile technology to optimize field force activity and maximize in-store selling opportunities. This paper discusses the value and benefits of adopting a field mobility system.
The Digital Divide in Utilities; the growing gap between customers and UtilitiesBen Gilchriest
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Surveys show that utilities have realized the need for enhancing customer experience in response to increasing customer dissatisfaction (only 29% of customers trust their retailers). However, the industryโs best efforts to rebuild confidence and trust could in fact be undermined by a growing digital divide, with consumers demanding a digital experience that the industry has so far been unable to meet.
This paper explores the challenges for utilities and how they can learn from other industries, like telco, to respond.
TTBS can help you setup a complete digital workspace that offers best-in-class connectivity, collaboration and security at low costs.
With simple-to-use interfaces, our solution is easy for organisations to implement and use. Smartflo is a cloud based communication
suite that boosts digital connectivity, streamlines business processes and delivers better customer experience.
This Wainhouse Research Ebook investigates Unified Communications and Collaboration (UC&C) as an enabler of Digital Transformation. Weโre focusing on the broad, enterprise-wide impact that a well deployed, integrated, and expanded UC&C experience delivers, and its ability to enable a larger Digital Transformation strategy.
This eBook provides an objective, unbiased, and detailed overview of UC&C Transformation, covering the following topics:
Digital Transformation - key concepts, terms, and definitions
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Transformation Use Cases & Opportunities - transformation targets and benefits
This eBook includes expert analyst insight backed by the following research:
In-Dept Interviews โ with product teams, IT Decision Makers (ITDMs), and executives with experience transforming their enterprises with the use of UC&C tools and solutions.
Wainhouse Research Data โ we reference data points from end-user and ITDM surveys, briefings with technology vendors, and insight gained from enterprise consulting engagements.
A Unified Communication Solution refers to a phone system that unifies several communication methods within a business. It combines all the ways of communication, including video conferencing, phone calls, SMS, email, instant messaging, and fax. UcaaS Solution provides a single communication platform for enterprises to improve collaboration and communication between the internal staff and clients.
Increasing Business Productivity in Connected Enterprises and an Always-On Di...Cognizant
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To remain competitive, businesses must enhance productivity through a connected enterprise set of solutions. We offer a roadmap and set of tools for insuring that Gen-Now workers obtain the stateless, limitless and boundaryless computing that they need and expect in an always-on digital business world.
ICT eGuide: Want to switch foundation technology for operational efficiencies...Niamh Hughes
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How to plan UK communications infrastructure with foundation technology across telecoms, business broadband and networks utilising cloud, fibre and PWANs or SD WAN.
Unified MVAS or Messaging solutions enable optimization of business processes by reducing the human latency that exists within a process flow. Corporates need to envision the need of unified communication and enabled processes for faster growth.
Download TeleOSS Whitepaper which offers router, hub, controller, two-way communication & SMPP gateway messaging solutions for your business.
Similar to How Improved Communications Fuel Business Growth (20)
Take your business anywhere with Fonality Heads Up Display Mobile. Now, you can chat, manage your business contacts, and manage your contact center from anywhere on your mobile device.
"๐ฉ๐ฌ๐ฎ๐ผ๐ต ๐พ๐ฐ๐ป๐ฏ ๐ป๐ฑ ๐ฐ๐บ ๐ฏ๐จ๐ณ๐ญ ๐ซ๐ถ๐ต๐ฌ"
๐๐ ๐๐จ๐ฆ๐ฌ (๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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"๐๐ฏ๐๐ซ๐ฒ ๐๐ฏ๐๐ง๐ญ ๐ข๐ฌ ๐ ๐ฌ๐ญ๐จ๐ซ๐ฒ, ๐ ๐ฌ๐ฉ๐๐๐ข๐๐ฅ ๐ฃ๐จ๐ฎ๐ซ๐ง๐๐ฒ. ๐๐ ๐๐ฅ๐ฐ๐๐ฒ๐ฌ ๐๐๐ฅ๐ข๐๐ฏ๐ ๐ญ๐ก๐๐ญ ๐ฌ๐ก๐จ๐ซ๐ญ๐ฅ๐ฒ ๐ฒ๐จ๐ฎ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ ๐ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐จ๐ฎ๐ซ ๐ฌ๐ญ๐จ๐ซ๐ข๐๐ฌ."
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
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Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your companyโs legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, weโll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
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Memorandum Of Association Constitution of Company.pptseri bangash
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A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Putting the SPARK into Virtual Training.pptxCynthia Clay
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This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
[Note: This is a partial preview. To download this presentation, visit:
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Business Valuation Principles for EntrepreneursBen Wann
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This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
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Discover the innovative and creative projects that highlight my journey throughย Full Sail University. Below, youโll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
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HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
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Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
2. No matter what products companies build or which services they provide, everything they
do rests on their ability to communicate with people: customers, employees, the public.
The Internet revolution has radically redefined the abilities of companies and people to communicate
with one another; and it has reshaped their expectations. The same infrastructure that lets people
stream their favorite movies into their living rooms enables businesses to maintain an around-
the-clock, around-the-globe conversation with their workers, suppliers and customers.
In an age when a machine shop in Chicago can videoconference with a supplier in Shanghai,
small and midsize businesses can collaborate like never before โ if they choose the right tools.
3. Companies today face a mind-boggling array of communications challenges.
In addition to providing the best products and services, companies have to
provide workers and customers around-the-clock connectivity.
Small and midsize businesses want to:
โข Increase productivity of their employees
โข Enhance the experience for every customer
โข Help teams work smarter and faster
โข Leverage mobility to make the most of every business hour
โข Integrate systems offering simple user experience
Improve Productivity
For many companies looking to modernize their
communications systems, the first decision is between a
traditional phone service and one based on newer Voice over
Internet Protocol (VoIP) technology.
VoIP uses the same networking technology
that enables websites and email. But as anyone who has spent five minutes surfing the
Internet knows, that connectivity can bring chaos. Companies need a simple, elegant
solution that improves productivity by taking advantage of Internet technology.
Communication Challenges for Small and Midsize Businesses
4. Improve Customer Service
Small and midsize businesses need access to automation tools that answer customer queries, provide
product support and direct callers to the people and information they need.Todayโs consumers expect
even smaller companies to have the same communications capabilities of a large call center.
Improve Collaboration with Employees
Supervisors need communication tools that can help them hire great people
and keep them engaged, productive and motivated. Those employees expect
to be able to use all their tools, all the time, wherever they are.
Leverage Mobility Across the Company Ecosystem
These days everyone is connected via smartphones, tablets, laptops and traditional desktop
PCs. Companies need to be able to tie everybody together and make sure nobody โ remote
employees, suppliers, customers โ gets left out of the conversation.
Integrate Multiple Communications Systems
A small or midsize company aiming to upgrade its communications
capability needs to make sure its VoIP provider can
Communication Challenges for Small and Midsize Businesses
5. The right communication tools can help companies attract top talent and keep them
satisfied and productive. Those same tools also can enhance employee engagement,
which can make companies more efficient, and hence more profitable.
A 2010 report by human resources consulting firm Towers & Watson compared the financial
performance of firms with highly engaged workforces and those whose
employees were less engaged. Companies that focused on
employee engagement had an operating income improvement of 19
percent in the span of a year. Firms whose workers were less
engaged averaged a 33-percent decline over the same period.
How should growing companies keep their employees
engaged? Start by instituting a regular series of milestones
for check-in, feedback and increased responsibility, says
business growth consultant Bill Ringle, founder and CEO
of LearnWell, a business advisory and training firm.
Ringle advises companies to engage with new
employees once a month to provide feedback on
their performance and find out what they think
company management is doing right and what could
be improved. This helps employers to learn about problems
or dissatisfaction early enough to keep their workers from jumping ship.
Leveraging the Power of People
6. Todayโs employees expect their toys to be tools: They want to be engaged via their smartphones,
tablets, laptops and other devices.
The key to making that happen is to employ a unified communications (UC) system, which can help
companies seamlessly integrate multiple locations and connect mobile workers while ensuring that
internal communications can scale quickly as the company grows.
UC is built on an integrated platform to support and enhance the wide range of communications
functions that competitive workplaces require. Voice, data and video communications are all managed
on a single IT infrastructure accessible from a range of mobile phones and devices, laptops, tablets
and in-office equipment.
By allowing employees to access data, applications and other critical business tools by simply
โplugging in,โ a unified communication system improves productivity and allows organizations to
quickly support a growing employee base without heavy investment in IT staff and equipment.
Build Engagement with Unified Communications
7. A business process is a series of steps or tasks that produce a product, service or outcome. For
companies upgrading their communications systems, developing a map of their business processes is
essential.
A process map defines each step in a companyโs critical tasks. Examining their processes one step at
a time helps companies eliminate waste, speed cycle times, improve customer service and enhance
employee motivation. Process maps also make it easier to train new employees because they can
simply refer to a list or diagram for guidance on how to do certain tasks.
Process maps can be developed by asking employees in a specific
department or division to write down the specific steps involved
in the work they do every day. The employeesโ lists can be
synthesized into a process map that outlines all the jobs that
must be done to satisfy customers and operate the business
at a profit.
Companies looking to upgrade their communications
systems can scan their process maps to identify
steps where communication happens. This
helps them determine which services they need
and avoid purchasing unnecessary services.
Creating Effective Processes: Mapping
8. A well-executed process map can show a company where it needs to change its ways, but itโs up to the
company to implement the most effective, workable changes.
One priority is to keep employees connected. Salespeople on the road, customer service people in
call centers and distribution personnel handling shipping and receiving should all have centralized
information centers where they can add information to customer files and share order and scheduling
information.
Allowing mobile or remote employees to connect via a variety of
devices and into a centralized, cloud-based system increases
their effectiveness and productivity while making it easier for
them to update data and customer feedback. For example, a
cloud-based customer relationship management system makes
up-to-the-minute information available to all employees who are
authorized to access it, reducing miscommunication, errors and
delays that can cause issues with customer orders.
Setting the right priorities when streamlining businesses
processes pays immediate dividends and puts small and
midsize companies in a better position to respond quickly
and effectively when it comes time to scale up their operations.
Creating Effective Processes: Setting Priorities
9. A traditional telephone network, while dependable, brings with it high prices and limited features.
Voice over Internet Protocol, or VoIP, is much more efficient than traditional phone networks, offering
lower rates, no long-distance charges and all the multimedia options Internet users enjoy.
VoIP systems are deployed in two ways:
Hosted, or Cloud-based
Hardware and software are owned, managed and operated by the provider.
Service is accessed using the Internet. Some benefits:
โข Quick set up - New users can be added in minutes, new locations in several hours
โข Reduced cost - No need to purchase equipment, software, or maintenance contracts
โข Simplicity - Web-based interface removes the need for specialized training.
On-Premise
For larger companies requiring customization or those with multiple locations,
an on-premise solution often is the better solution. Benefits include:
โข Combined VoIP and analog voice services
โข Support for multiple offices, telecommuters and remote workers
โข Compatibility with existing telecommunications carrier contracts
โข Enhanced reliability enabling switching back to analog services when a VoIP link is unavailable.
Considering Options: Traditional Phone Service vs. VoIP
10. Unified communication (UC) systems combine traditional email, chat, Internet access, and application
support while integrating traditional phones, smartphones, tablets, and computers. With UC, a phone
call may trigger a voicemail prompt and allow the employee to return a call by simply clicking on the
message.
UC also is integrated into a companyโs customer contact system, so calls in progress
and on hold are visible on a computer dashboard and can be moved with a drag-
and-drop feature, which helps direct calls more quickly and efficiently.
Video
Visual communication between workstations improves productivity while giving your employees
and clients relationship-building โface timeโ and saving a bundle in travel costs.
Collaboration
A good UC system keeps employees informed
of co-workersโ presence and preferred
method of communication. By checking
the systemโs dashboard, employees can
usually see whether colleagues are available
and whether itโs best to communicate by
phone, chat, email, or another method.
Unified Communications Brings Everything Together
11. A company with 50 knowledge workers earning salaries between $40,000 and $100,000 migrates to
UC. Downtime is reduced and the IT staff is allowed to refocus on activities that benefit the companyโs
bottom line. A modest, two-hour-per-day gain in efficiency results in an annual productivity gain of
nearly $1 million.
Because UC offers the functionality of the most sophisticated phone systems, small businesses can
offer sophisticated, responsive customer service just like a large corporation. The business can receive
unlimited inbound calls and make unlimited outbound phone calls and maintain standard functions such
as call forwarding, hold, paging, intercom, and voicemail, among others.
UC systems also offer transfer between stations, even when those
โstationsโ are someoneโs home office or mobile phone. This reduces
the productivity drag of having to track down employees to get
important information. Such systems support audio conferencing and
also allow employees to have a single extension that rings both desk
and mobile phones, allowing them to receive calls efficiently, even when
they are out of the office.
A well-designed UC system is built to scale up with a companyโs growth, ensuring
that communication needs always keep pace with customer and employee demands.
Supporting Growth with Unified Communications
12. Amtec Human Capital
California-based Amtec Human Capital found that as its business expanded, so did its need to find
solutions for mobile workers and various offices.
CEO Scott Kuethen said a new communications system from Fonality cut costs
and made employees more productive. โPeople feel trusted. Theyโre diligent
and hard-working when theyโre working from home. When I consider
the system, itโs more than just a set of features. The communication
allows us to coach people more effectively, wherever they are.โ
Case Studies in Growth: Amtec Human Capital
When I consider the
system, itโs more than
just a set of features. The
communication allows
us to coach people
more effectively,
wherever they are.
-CEO Scott Kuethen
13. ProVest
A unified communications system has transformed the business of ProVest
Insurance Group, an Allstate Insurance affiliate based in North Carolina.
โThe challenge insurance agencies face is communications with the staff and knowing
what the staff is doing throughout the day,โ says ProVest owner Jay Adkins, who installed
a UC system from Fonality. โBeing able to see whatโs going on from your office, in real
time, all the time, has just made a huge change in the way that I do business.โ
Adkins said the improved phone system was pivotal to expanding his business to
Texas and Florida. โThe system can scale seamlessly as the business expands,โ he
said, โand the features have allowed my staff and me to be completely mobile.โ
VariQ
An IT firm based in Washington, D.C., VariQ turned to UC when it needed the ability to transfer
calls between a small network of employees and contractors working in various locations.
โUC makes us look, to the outside world, like a cohesive organization, and allows us to work anywhere
at any time,โ President and CEO Ben Edson said. โThatโs a huge advantage for small companies.โ
Case Studies in Growth: ProVest and VariQ
The features have allowed my staff
and me to be completely mobile.
14. Small and midsize businesses have a host of questions to ask before they settle on a new business
communication system. Among them:
Can your solution grow with my business?
Make sure the provider can say how fast it can it adjust to rapid changes in payroll, suppliers and cus-
tomer base.
Will your solution integrate with my CRM system?
Each CRM software package has its own quirks in addition to any customizations you have added.
Make sure the vendor can adapt to your precise needs.
How elaborate is your implementation process?
You need to know if your communications will be interrupted, and how much training your employees
will need.
What features cause additional charges?
High-bandwidth services like videoconferencing could cost extra, depend-
ing on the vendor.
What size business is best served by your solution?
A vendor that supplies enterprise phone systems to Fortune 500 corpora-
tions might not be the best match for a company with a few dozen employ-
ees.
What deployment options do you offer?
Make sure your vendor can offer you choices and has the flexibility to let
you change later if needed.
Considering Options: Questions to Ask
15. Your business communications vendor must support the technological functions your employees
use each day. Other musts: improved support for mobile and remote workers, excellent
customer support and a reliable roadmap for installing your platform with minimal downtime.
Your vendor should base its solutions on your current size and communications
practices without expensive add-ons your employees wonโt use.
Look for a provider that has tiers of service and can easily upgrade
your company to the next level when growth demands.
Make sure your vendor offers the widest range of options:
Public Cloud โ Pay as you go, low-cost and
scalable with no equipment to manage
On-Premise โ The best of both, with UC functions in the cloud
and VoiP voice service backed up by legacy PSTN systems.
Itโs clear that improved communications can help fuel the growth
of your business. But donโt just buy a system. Find a partner.
Considering Options: Choosing a Provider
Fonality provides business phone systems and contact center solutions designed
exclusively for small and midsize businesses. Fonality is the only provider that can
deliver the same user experience in the cloud and on-premise, with innovative
features that help small businesses save time, communicate more efficiently and
reduce costs. For more information, visit www.Fonality.com or call 1-888-768-3770.