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HOW WEB
CONTENT
INFLUENCES THE
BUYING PROCESS
Jenny Huang | October 20th, 2010
Presidio Graduate School | SUS6060: Managerial Marketing (S2)
Buyer Personality
WHO WHAT WHY WHERE HOW
BE AWARE of Buyer’s Learning Style
BE AWARE of Buyer’s Media Preference
Determine Site Personality: F U N
Determine Site Personality: S e r i o u s
A picture is worth 1000 words
Use Interactive Tools
Have Feedback Loops
Form a Customer Community
Viral Marketing
Using RSS Feeds
RSS Feeds
Top 100
New Releases
New choices to watch
instantly
Top 25 by Genre:
Action & Adventure Top 25
Anime & Animation Top 25
Blue-ray Top 25
Children & Family top 25
Classics Top 25
Comedy Top 25
Documentary Top 25
Drama Top 25
Faith & Spirituality Top 25
Foreign Top 25…
Tying it all together
 Understand the BUYERS
 Understand the SALES CYCLES
 SHORT
 LONG
 Develop CONTENT and
ORGANIZATION
Nudge your Customers
Close the Sale!
CMS Software
Measure & Improve
THANK
YOU

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How Web Content Influnces Buying Process

Editor's Notes

  1. Web content is about your buyers Buyer self reflect – job function, geography, industry they work in
  2. Help visitor find what they need Navigation should be designed with them in mind so you can move them from your home page to landing page that you specifically build for them and their needs One way to Organize is by problems they face
  3. Buyers have different learning style and media preference
  4. Consistent between written materials and other contents
  5. Appeal to the users
  6. Use photo/audio feed/video clips/cartoon/chart&graph to tell a story On top of the word content
  7. Engaging, built interest, move them through sale cycle A great opportunity for customers to immerse in the content
  8. Easy to find CONTACT US Direct feedback mechanisms Rate this Online forum Viewer reviews Opportunities to post comments
  9. Forum or wiki for customer to share information with one another and help each other Show large community using the product
  10. Pass on information to friends/colleagues Link to your content in their blog Create a buzz
  11. Good way to market to niche customers with specific needs
  12. Highly targeted and delivered directly to micro audiences of interested consumers Specialized!!!!
  13. Focus on the buyers and their problems than trying to distinct your products Subscription to relate to content via email newsletter, webinar, podcast Answer questions Expensive products
  14. Continue the dialogue Provide demonstration tool on how to use the product
  15. Concrete5/franz maruna Open platform
  16. Analyze/monitor to improve content Determine which tools is the best Audio vs video – more clicks Revenue generated by type