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HSE CONSULTATION AND COMMUNICATION MANAGEMENT PROCEDURE
This document outlines the process for consultation and communication management within the HSE department. It describes the process for receiving and addressing inquiries from internal and external parties, developing action plans, implementing corrective actions, and communicating information externally if needed. The process owner is the QHSE Manager and it involves project directors, department heads, the HSE team, administration, legal, and corporate communication departments.
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HSE CONSULTATION AND COMMUNICATION MANAGEMENT PROCEDURE
- 1. HSE DEPARTMENT CONSULTATION AND COMMUNICATIONMANAGEMENT HSE-01 Document Information Issue No Prepared By Reviewed by QHSE Manager Approved by CEO HSE Officer Prepared By HSE Officer HSE Manager 0.02 Dwarika Nov - 18
- 2. HSE Department Page Doc. No.: Issue: Date: Page2 of 10 HSE-01 Rev.2 Nov - 18Consultation and Communication Management Document Owner QHSE Manager Document Title ConsultationandCommunicationManagement Document Name HSE-01 Issue Date Nov - 18 Document History Issue No Revised Clause Description of Change Comments Previous New 0 N/A N/A FirstIssue 0.01 N/A EMS Support 7.0 Include ISO14001 requirementsonexternal communications
- 3. HSE Department Page Doc. No.: Issue: Date: Page3 of 10 HSE-01 Rev.2 Nov - 18Consultation and Communication Management Table of Contents 1. Glossary of Terms & Abbreviation...................................................................................... 4 2. Scope ...................................................................................................................................... 5 3. Process Owner....................................................................................................................... 5 4. Reference and Record Documentation............................................................................... 5 5. Notes....................................................................................................................................... 5 6. Process Map........................................................................................................................... 6 7. Process Description.............................................................................................................. 9
- 4. HSE Department Page Doc. No.: Issue: Date: Page4 of 10 HSE-01 Rev.2 Nov - 18Consultation and Communication Management 1. Glossary of Terms & Abbreviation Abbreviation Description HSE Health,Safety,Environmental CEO Chief ExecutiveOfficer
- 5. HSE Department Page Doc. No.: Issue: Date: Page5 of 10 HSE-01 Rev.2 Nov - 18Consultation and Communication Management 2. Scope This Procedure defines the steps involved in developing method and means of consultation and communication,bothinternalandexternal,toimplementandmaintainthe HSEManagementsystem withinArabtecConstruction operations.Thisincludes communicationtoexternal interestedparties. 3. Process Owner QHSE Manager 4. Reference and Record Documentation Doc. No Document Name Notes 1 HSE Action Plan 2 Minutes of HSE Meetings 3 Corporate Communication 5. Notes Nil.
- 6. HSE Department Page Doc. No.: Issue: Date: Page6 of 10 HSE-01 Rev. 2 Nov - 18 Consultation and Communication Management 6. Process Map
- 7. HSE Department Page Doc. No.: Issue: Date: Page7 of 10 HSE-01 Rev. 2 Nov - 18 Consultation and Communication Management Process Name: Consultation and Communication Management Ownership_ HSE Process Code: HSE - 01 A Inquiries/Notices QHSEManager ProjectDirector/ Manager Dept.Div.Heads &ProjectQHSE Team Adminand Legal Department Start 1. Receive inquiries internal/ external interested parties related to HSE. 2. a Consult/ review with concerned Departments/Projects & CEO for making of HSE action plan. 3. Implement corrective action based on prepared HSE action plan to record the result 4. Implemented corrective plan effective? NO YES 5. Ensure HSE related issues are discussed in HSE Meetings. End 2. Is it a notice From Legal Authority? 2 b. Review with HSE Manager and concerned department/project to prepare action plan. Coordinate with relevant authorities and take necessary action YES NO
- 8. HSE Department Page Doc. No.: Issue: Date: Page8 of 10 HSE-01 Rev. 2 Nov - 18 Consultation and Communication Management Process Name: Consultation and Communication Management Ownership_ HSE Process Code: HSE - 01 B Need for External Communication QHSEManager PD/PM Dept.Div. Heads& ProjectHSE Team Corporate Communication Start 1. Receive HSE related Achievement/ Incident report or other information that needs to be communicated to external parties. 2. Consult/ review with concerned Departments/Projects, Admin/ Legal Department & CEO. 3. Implement corrective action based on prepared HSE action plan to record the result Approved by CEO NO YES 4. Communicate to External Parties End 2. A Is information required to be communicated to External Parties? 3. Draft information and review with CEO and concerned departments YES NO
- 9. HSE Department Page Doc. No.: Issue: Date: Page9 of 10 HSE-01 Rev. 2 Nov - 18 Consultation and Communication Management 7. Process Description Sr. ACTIVITY DESCRIPTION REFERENCE DOCUMENT RESPONSIBILITY 5. A Inquiries,Notices 1 Receive suggestion/inquiries frominternal/externalinterested partiesrelatedtoHSE. Forwarditto HSE Manager forreview. Memo/email/Verbal Communication/Notice from legal authorities ProjectDirector/Manager, Dept.Div.Heads& Project HSE Team 2 A If Notice isfrom Legal Authorities,reviewwithHSEManager and concerneddepartment/projecttoprepare actionplan. Coordinate withrelevantauthoritiesandtake necessaryaction HSE ActionPlan Admin& Legal Department 2 B Consult/reviewwithconcerneddepartments/projects&CEOand develop actionplan. HSE ActionPlan QHSE Manager 3 ImplementActionPlanandrecordthe results HSE ActionPlan ProjectDirector/Manager Depts./Divs.Heads ProjectHSE Team 4 Implemented actionplaneffective? If no proceedto step2, if yesproceedto step5. HSE ActionPlan QHSE Manager 5 Resultswill be capturedin monthly HSEManagersMeetings, Monthly HSE Corporate Reportand Annual ManagementReview Meetings. Minutesof Meetings QHSE Manager
- 10. HSE Department Page Doc. No.: Issue: Date: Page10 of 10 HSE-01 Rev. 2 Nov - 18 Consultation and Communication Management 5 B. Needfor External Communication 1 Receive HSErelatedAchievement/Incidentreportorother informationthatneedstobe communicatedtoexternal parties. Memo/ email/ Verbal Communication/ Incident Report Project Director/ Manager, Dept. Div. Heads & Project HSE Team 2 If the informationisrequiredtobe communicatedtoExternal Parties,coordinate withCorporate Communication If not, communicate internally. HSE Action Plan QHSE Manager 3 3. Draft informationand reviewwithCEOandconcerned departments Corporate Communication Corporate Communications Department 4 Communicate toExternal Parties Corporate Communication Corporate Communications Department