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The World’s Local Bank

Morgan Stanley Asia Pacific Summit 2006




Singapore -November 2006
Forward-looking statements

This presentation and subsequent discussion may contain certain forward-
looking statements with respect to the financial condition, results of operations
and business of the Group. These forward-looking statements represent the
Group’s expectations or beliefs concerning future events and involve known
and unknown risks and uncertainty that could cause actual results,
performance or events to differ materially from those expressed or implied in
such statements. Additional detailed information concerning important factors
that could cause actual results to differ materially is available in our Annual
Report.
History of dividends and earnings per share

US cents                                                                                                DPS
160                                                                                                             A record of growth
                                                                                                        EPS
140                                                                                             %
                                                                                              15
                                                                                          +
                                                                                      S
120                                                                                 EP
                           Asian crisis         Argentinean crisis              R
100                                                                         G
                                                                         CA
                                                                     %
                                                                   25
 80                                                            +
                                                           S
                                                         EP
 60

 40

 20                                                                                                 DPS1
                                                                                                    16% CAGR
   0                                                                                                1995-2005
        1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005
               UK GAAP (excl goodwill amortisation)     IFRS

Source: HSBC Securities
(1) DPS are in respect of periods shown above
Total shareholder return

15 years, 25% CAGR                                                                        2 years, 13% CAGR
                                                                                                                                                                                                   Long term share
                  HSBC Total Shareholder Return                                                             HSBC Total Shareholder Return                                                          price performance
3000                                                                                      135                                                                                                      reflects successful
                                                                                          130                                                                                                      growth of the
2500
                                                                                                                                                                                                   business
                                                                                          125
2000
                                                                                          120

1500                                                                                      115

                                                                                          110
1000
                                                                                          105
 500
                                                                                          100

     0                                                                                     95
                                                                                                                                    Apr 05




                                                                                                                                                                                 Apr 06
                                                                        Aug 04




                                                                                                Jun 04
                                                                                                         Sep 04
                                                                                                                  Nov 04
                                                                                                                           Feb 05


                                                                                                                                             Jun 05
                                                                                                                                                      Sep 05
                                                                                                                                                               Nov 05
                                                                                                                                                                        Feb 06


                                                                                                                                                                                          Jun 06
                  May 93



                                    Feb 97



                                                      Nov 00




                                                                                 Jun 06
         Jun 91



                           Mar 95



                                             Dec 98



                                                               Sep 02




Source: HSBC Securities
Improving capital efficiency

                                  24% annualised return
                                                                                     Against the first half of
US$ billion                      from additional US$9bn   %
                                                                                     2005, average invested
110                                     of capital        20    Average invested
                                                                                     capital increased by 9
                                                               capital employed
                                                               (US$bn)               billion US dollars and
                                                                Return on invested   return on capital
                                                               capital (% )          improved by 0.7 per cent
100                                                       15                         to 17.2 per cent. This
                                                               Tier 1 ratio (% )     implies a 24 per cent
                                                                                     annualised return on the
                                                                                     incremental capital
                                                                                     invested and evidences
 90                                                       10
                                                                                     our focus on strong
                                                                                     organic growth

                                                                                     This took place without
 80                                                       5                          leveraging our capital
                                                                                     further; indeed, our
                                                                                     capital ratios
                                                                                     strengthened, with the
                                                                                     Tier 1 ratio at 9.4 per cent
 70                                                       0
          1H04            2H04   1H05    2H05      1H06
Source: HSBC Securities
Our businesses – building for sustained growth

Prioritisation of investment

                           0
                               Harvest                                      Singapore                             Grow          Where are we
                          20
                                                                              Bermuda                                           investing?
Cost efficiency ratio1




                                                                                 Mexico
                                                                                  Malaysia
                                                           Hong
                                                           Kong
                                                                                    Argentina3
                                                                                                 UAE
                                                                                                                                Countries in the
                          40                                          US
                               50.1%2            Malta                                                                          bottom right
                                                                                                                    India
                          60
                                                Turkey
                                                                  UK
                                                                                           Brazil                               corner because
                                                    France                                       Mainland China                 they have higher
                                                                           Germany
                          80                                                                                                    than average
                                                             Canada                  Europe Private
                                                                                     Banking
                                                                                                                                growth
                               Re-engineer                   14.8%2                                               Invest
                         100
                            (40)         (20)        0               20                    40               60             80
                                                             Revenue growth1


Source: HSBC Securities

Note: Size of circle represents profit contribution
(1) including Corporate, Investment Banking and Markets
(2) Group average figure
(3) Argentina circle has been adjusted to exclude pesification impacts
Major acquisitions in last 5 years

                                              Acquisition cost                   Pre-tax profit H106       These is no need for a
                                                                                                           transformational
 2001 Demir Bank1 (Turkey)                                US$425m                         US$120m
                                                                                                           acquisition but
 2002 Bital2 (Mexico)                                    US$2.3bn                         US$515m          opportunities for
 2003 Household3                                         US$16.4bn                       US$2.8bn4         incremental acquisitions
                                                                                                           which extend our
 2004 Bank of Bermuda                                    US$1.2bn                               n/a        customer base or provide
                                                                                                           key product capabilities
                                                                                                           will be considered
  And strategic stakes in China

 2002/5 Ping An                                               19.9%                                        Acquisitions must fit into
                                                                      • Substantial increase in value of
                                                                                                           our overall business
 2004/5 Bank of Communications                                19.9%     stakes(US$4.0bn to US$10.9bn)      strategy
                                                                      • Leading foreign bank in China
                                                                                                           They must be Earning per
                                                                                                           Share accretive in the
                                                                                                           first full year and to
                                                                                                           exceed the Group’s cost
                                                                                                           of capital within an
                                                                                                           acceptable time frame (3 -
Source: HSBC Securities                                                                                    4 years)
(1) Demir Bank and Benkar
(2) Bital, Seguros and Afore Allianz Dresdner
(3) Household and Metris
(4) HSBC Finance Corp, IFRS Management Basis, Form 8-K
Our global distribution – Our global advantage


                                          The HSBC Group
                                          has 284,000
                                          employees and
                                          over 9,500 offices
                                          in 76 countries and
                                          territories




To be added with Grupo Banistmo S.A.
Strength of operating franchise by geography

Profit before tax
1H05         3%                                                 1H06            3%
                         27%            Europe                                          29%

35%                                     Hong Kong                   34%

                                        Rest of Asia Pacific

                                        North America
                        23%             South America                                  21%
       12%                                                                13%

        US$10.6bn                                                                            US$12.5bn

Growth in profit, 1H06 vs 1H05
             Europe                                                                                      +25
        Hong Kong                                              +10
Rest of Asia-Pacific                                                                                           +29
      North America                                                              +15
      South America            -2
              Group                                                                    +18

                       (5)          0         5                10               15            20         25    30 (%)
Strength of operating franchise by customer group

Pre-tax profits
1H05                                                                            1H06
       4% 3%                                                                                5%
                                  Personal Financial Services
                                                                                    23%
22%                               Corporate, Investment Banking and Markets
                                                                                                        47%
                      49%         Commercial Banking

                                  Private Banking

   22%                            Other                                               25%

         US$10.6bn                                                                         US$12.5bn


Growth in profit, 1H06 vs 1H05
               Personal Financial Services                           +13
Corporate, Investment Banking and Markets                                                                          +37
                      Commercial Banking                                             +21
                            Private Banking                                                               +33
                                     Group                                    +18

                                              0     5           10     15       20          25     30         35         40 (%)
Personal Financial Services

                                                                                                                      1H06 vs 1H05
 US$ millions                                                                       1H05      2H05      1H06     % change      Underlying
                                                                                                                               % change1
 Net operating income before
 loan impairment charges                                                           16,325    17,399    18,517         +13            +10
 Loan impairment and other (charges)                                               (3,163)   (4,374)   (3,709)        +17            +12
 Net operating income                                                              13,162    13,025    14,808         +13            +10
 Total operating expenses                                                          (8,029)   (8,398)   (9,703)        +13            +10
 Profit before tax                                                                  5,219     4,685     5,908         +13            +10
 Cost efficiency ratio2                                                            49.2%     48.3%     49.0%

• Strong growth in deposit gathering in the US, UK and Rest of Asia-Pacific

• US and UK lending grew strongly, particularly in mortgages with Rest of Asia-Pacific strong
  across the board

• We invested to improve our distribution network in the UK, US, Mexico and Mainland China

• Credit quality remained generally good
(1) Constant currency excluding acquisitions
(2) Total operating expenses/Net operating income before loan impairment charges
Personal Financial Services

Strategic approach                                   Global initiatives
• Deliver an increasing rate of revenue growth       • Premier re-launch – provision of best in
  by building a world class ethical sales and          class proposition for mass affluent customer
  service culture                                      with unique international capabilities

• Drive growth in key markets and right              • Core product simplification and delivery re-
  channels to make HSBC the strongest global           engineering
  PFS player
                                                     • P2G/Multichannel infrastructure – provision
• Focus investment – markets                           of web based technology facilitating high
  – Focus on markets with size/growth potential        quality sales service across all channels
  – Anticipate & tap demographics
                                                     • Retail design-development of modern
  – Creating value through customer segmentation       customer friendly design standards
    and targeted propositions
  – Channel mix/flexibility aligned to customer      • HUB R2 – provision of high quality
    behaviour                                          relationship banking system
  – Build a pool of world class talent
  – Be a low cost producer on a global basis
  – Proactively identify and progress limited size
    strategic acquisitions and disposals
HSBC’s unique PFS capabilities

• Global distribution reach:
  –   6,500 PFS branches in 42 countries
  –   16,500 ATMs, processing 68 transactions per second
  –   Customers in >200 countries serviced via call centres and on-line
  –   Over 110 million PFS customers including >60 million consumer finance customers
  –   1.7 billion visits annually to HSBC internet sites
  –   Personal deposits and current accounts of over US$355bn

• Brand: strong values and shared culture
• Financial strength and geographic spread
• ‘Best Consumer Internet Bank’ in the global awards by Global Finance
• Common systems: low cost; sharing of successful innovations
• Technical skills: consumer risk management; direct banking
• Sharing best practice globally
Commercial Banking

                                                                                                                1H06 vs 1H05
 US$ millions                                                                  1H05     2H05      1H06     % change      Underlying
                                                                                                                         % change1
 Net operating income before
 loan impairment charges                                                       4,669    5,115     5,363         +15            +15
 Loan impairment and other                                                     (204)    (343)     (260)         +28            +27
 Net operating income                                                          4,465    4,772     5,103         +14            +15
 Total operating expenses                                                    (2,180)   (2,273)   (2,385)         +9            +10
 Profit before tax                                                             2,374    2,587     2,862         +21            +21
 Cost efficiency ratio2                                                       46.7%    44.4%     44.5%

• Revenue growth driven by deposits and lending and credit quality remained good.
  The cost efficiency ratio fell a further 2.2 percentage points to 44.5%
• Much of this reflects the good progress we are making in establishing HSBC as the
  international business bank
• Our focus is on organic growth capitalising on the wealth of experience in our
  business
(1) Constant currency excluding acquisitions
(2) Total operating expenses/Net operating income before loan impairment charges
Commercial Banking

Strategic approach                           Our unique commercial franchise
• Seamless support for businesses from       • 2.6 million customers – over 45% of
  sole traders to the top mid-caps             whom require international banking
• Leverage our extensive distribution          services
  network for business growth
                                             • Over 6,400 relationship managers and
• Tailor our service offering to the needs     operations in 55 countries and territories
  and wants of our customer base
                                               worldwide
• Tight cost discipline balanced by
  strategic investment                       • Focused where growth opportunities are
                                               the greatest and expanding our footprint
• Invest in technology to develop strong,
  flexible systems that enhance our          • Positioned to capitalise on the growth of
  international capabilities                   trade flows and entrepreneurial activity
• Attract, retain and motivate the best
  talent and provide them with an            • Our unique focus CMB allows us to truly
  unrivalled international network             value the difference in business
Corporate, Investment Banking and Markets

                                                                                                                 1H06 vs 1H05
 US$ millions                                                                  1H05      2H05      1H06     % change      Underlying
                                                                                                                          % change1
 Net operating income before
 loan impairment recoveries                                                    5,415     6,042     6,751         +25            +26
 Loan impairment recoveries                                                        77      195       109         +42            +44
 Net operating income                                                          5,492     6,237     6,860         +25            +27
 Total operating expenses                                                    (3,311)    (3,527)   (3,740)        +13            +15
 Profit before tax                                                             2,301     2,862     3,144         +37            +37
 Cost efficiency ratio2                                                       61.1%     58.4%     55.4%

• Returns on the investment we have made in our CIBM business improved
  dramatically in our results for the first half
• Profit before tax grew by 37% on an underlying basis with positive revenue trends in
  key areas of investment. Cost growth slowed as we moved into the execution phase
  of our 5-year strategy and was concentrated in performance-related pay and in
  supporting volume growth in Global Transaction Banking

(1) Constant currency excluding acquisitions
(2) Total operating expenses/Net operating income before loan impairment charges
Corporate, Investment Banking and Markets

• CIBM is an integral and strategic part of a powerful and                            CIBM acts as a wholesale
  well established universal banking group and leverages                              product provider to other
  HSBC’s strong client franchise in key developed and                                 customer segments within the
  emerging market geographies                                                         Group, building on our wide
                                                                                      commercial, personal and
   – Over two-thirds of the Fortune 500 global list are customers of the
                                                                                      private banking footprints
     Group
   – In-country operations in over 60 of the Group’s 76 locations                     CIBM manages the market risk
                                                                                      created by the Group’s
• CIBM is already a leading wholesale bank with world class
                                                                                      diversified businesses and the
  businesses in many areas                                                            Group’s liquidity
   – Best at treasury and risk management in Asia every year since
     1998¹                                                                            The build programme is
                                                                                      generating growth in earnings
   – Global Top 5 in international bond underwriting in 2005²
                                                                                      in key product areas where
   – Global Top 5 in foreign exchange¹                                                HSBC has invested
   – No.1 for foreign exchange in London¹
                                                                                      The rate of cost growth peaked
   – No.1 sub custodian, Asia & Middle East³
                                                                                      during 2005 as the investment
   – Best at cash management and best at trade finance in Asia³                       phase of the CIBM plan neared
   – Global No.2 Islamic bonds2                                                       completion

Source: (1) Euromoney 2005 (2) Bloomberg League tables 2005 (3) Global Finance 2005
Corporate, Investment Banking and Markets
The strategic focus

• Build a financing (and emerging markets) led wholesale bank
  through
 – Roll out of our successful Asian hub/spoke model to EMEA and the
   Americas to provide expansion of distribution in key emerging market
   geographies enabling us to leverage the investment in product
   development
 – Enhancement of the product suite to grow our capabilities in structured
   derivatives, fixed income and equities
 – Build out of our debt and equity capital markets presences
 – Build out of targeted advisory platform
 – Creation of market leading e-delivery platforms
 – More efficient use of the Group’s balance sheet
 – Positioning the Investment Businesses to best leverage Group strengths
Private Banking

                                                                                                           1H06 v 1H05
                                                                                                                  Underlying
   (US$ millions)                                                       1H05         2H05    1H06    % change      % change1

   Net operating income before loan impairment charges                  1,162        1,204   1,460        +26           +27
   Loan impairment and other (charges) / recoveries                        12            -    (29)        n/a            n/a
   Net operating income                                                 1,174        1,204   1,431        +22           +24
   Total operating expenses                                             (723)        (743)   (831)        +15           +16
   Profit before tax                                                      451          461     600        +33           +35
   Cost efficiency ratio2                                              62.2%         61.7%   56.9%


• Continued the success of transforming the business

• Strong growth in client assets and lending

• Strong improvement in operational efficiency

• Increased cross-referrals from within the Group



(1) Constant currency excluding acquisitions
(2) Total operating expenses / Net operating income before loan impairment charges
Information Technology:
being the low cost producer

2005 actual (US$4,413m)             2006 plan (US$4,810m)          2007 plan (US$4,990m)
            2%      8%                          1%   11%                            1%     12%
                         4%
                                                            5%
                                                                                                 7%



                                    50%                             48%
52%
                              34%
                                                             33%
                                                                                                 32%




            Group Systems - Gold                        Group Systems Regional Implementation
            Regional Development                        IT Operations
            Other
Optimal investment in IT

                                                             22% Enabling increased efficiency
                                                                                                                                    • This graph benchmarks HSBC
                                                                                                           Overspending
                                                                                                                                      against our global competitors

                                                                                                                                    • Optimal positioning is to the left of
                                                             20%
Straight Through Processing (STP)




                                                                                                                                      the graph to decrease the cost
                                                                                                                                      ratio. The vertical axis, shows
                                                                                                                                      how operating cost reduces with
                                    IT cost/Operating cost




                                                             18%
                                                                                                                                      technology
                                                                          Desired range
                                                                                                                                    • As technology expense as a
                                                             16%
                                                                        HSBC 2005                                                     percentage of operating expense
                                                                                                                                      improves, operating expenses
                                                                                                                                      drop significantly by deploying
                                                             14%
                                                                                                                                      technology or driving more
                                                                      HSBC                                                            products through the same size of
                                                             12%
                                                                      1H06                                                            an operation

                                                                           Efficient IT          Unexploited efficiency potential   • HSBC is clearly focused on IT
                                                                                             Median
                                                                                                                                      investments to reduce operating
                                                             10%
                                                               45%       50%      55%    60%     65%      70%       75%       80%     expenses via automation
                                                                                      Cost/income ratio
HSBC Finance Corporation
IFRS Management Basis (A Non-GAAP Measure)

Customer Loans
                                                                                                                           Sep 06
                                                                                                                      Increase/(Decrease) %
  ($ millions)                                   Sep 06 June 06            Mar 06        Dec 05       Sep 05   June 06 Mar 06 Dec 05 Sep 05
  Branch Real Estate Secured                    $46,157      $44,430      $43,062      $41,341       $40,345       4%     7%     12%    14%
  Correspondent Real Estate Secured 51,543                     51,446       49,330       44,297       41,239        0       4     16     25
  Real Estate Secured¹                           97,700        95,876       92,392       85,638       81,584        2       6     14     20
  MasterCard/Visa Credit Cards                   26,318        25,676       24,740       25,819       22,605        3       6      2     16
  Private Label Cards                            19,330        19,057       18,402       19,656       18,706        1       5     (2)     3
  Motor Vehicle Finance                          12,663        12,417       12,113       11,911       11,628        2       5      6      9
  Unsecured Personal Lending & Other 21,487                    21,313       20,875       20,778       20,302        1       3      3      6
  Total Customer Loans                        $177,498 $174,339 $168,522 $163,802 $154,825                         2%     5%      8%    15%



(1) Real Estate Secured includes residential first mortgages (first lien) and second lien lending products
HSBC Finance Corporation
IFRS Management Basis (A Non-GAAP Measure)

Correspondent Real Estate Secured Loans by Lien Position
                                                                                                       Sep 06
                                                                                                  Increase/(Decrease) %
 ($ millions)                          Sep 06 June 06      Mar 06    Dec 05    Sep 05      June 06 Mar 06 Dec 05 Sep 05

 Residential First Mortgages       $40,428       $40,125   $39,094   $36,276   $34,942            1%       3%     11%   16%
 Second Lien                            11,115    11,321    10,236     8,021      6,297         (2)%       9%     39%   77%
   Total Loans by Lien Position        $51,543   $51,446   $49,330   $44,297   $41,239            0%       4%     16%   25%




Composition of Correspondent Real Estate Secured Loan Portfolio at 30 Sep 06 by period of purchase
                                                   Q3 06       H1 06      H2 05           H1 05        2004 and prior   Total

 Residential First Mortgages                       6%          17%         26%            13%              38%          100%
 Second Lien                                       4%          32%         39%            14%              11%          100%
   Total Loans by Period of Purchase               6%          20%         29%            13%              32%          100%
HSBC exposure to UK consumer


                                             HSBC Group Personal Lending
                                             (US$448bn)

                                                          26%

                                                                 UK

  UK Personal Lending                                            Rest of
  (US$118bn)                                                     Group
                                             74%


  36%
                     Residential mortgages

                     Other personal
                     unsecured
               64%
One of the world’s
              leading brands for
              customer
              experience and
              corporate
              responsibility
Progressive
              HSBC now ranked
Perceptive    No. 28 by Interbrand
Responsive
Respectful    Highest mover in
              top 40. Absent from
Fair
              top 100 in 2002
Our main focus –
Joining up the company for our customers


                                   Businesses
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                     lo




                                                 Cu
                          gy

                                     Brand
HSBC 	The World's Local Bank

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HSBC The World's Local Bank

  • 1. The World’s Local Bank Morgan Stanley Asia Pacific Summit 2006 Singapore -November 2006
  • 2. Forward-looking statements This presentation and subsequent discussion may contain certain forward- looking statements with respect to the financial condition, results of operations and business of the Group. These forward-looking statements represent the Group’s expectations or beliefs concerning future events and involve known and unknown risks and uncertainty that could cause actual results, performance or events to differ materially from those expressed or implied in such statements. Additional detailed information concerning important factors that could cause actual results to differ materially is available in our Annual Report.
  • 3. History of dividends and earnings per share US cents DPS 160 A record of growth EPS 140 % 15 + S 120 EP Asian crisis Argentinean crisis R 100 G CA % 25 80 + S EP 60 40 20 DPS1 16% CAGR 0 1995-2005 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 UK GAAP (excl goodwill amortisation) IFRS Source: HSBC Securities (1) DPS are in respect of periods shown above
  • 4. Total shareholder return 15 years, 25% CAGR 2 years, 13% CAGR Long term share HSBC Total Shareholder Return HSBC Total Shareholder Return price performance 3000 135 reflects successful 130 growth of the 2500 business 125 2000 120 1500 115 110 1000 105 500 100 0 95 Apr 05 Apr 06 Aug 04 Jun 04 Sep 04 Nov 04 Feb 05 Jun 05 Sep 05 Nov 05 Feb 06 Jun 06 May 93 Feb 97 Nov 00 Jun 06 Jun 91 Mar 95 Dec 98 Sep 02 Source: HSBC Securities
  • 5. Improving capital efficiency 24% annualised return Against the first half of US$ billion from additional US$9bn % 2005, average invested 110 of capital 20 Average invested capital increased by 9 capital employed (US$bn) billion US dollars and Return on invested return on capital capital (% ) improved by 0.7 per cent 100 15 to 17.2 per cent. This Tier 1 ratio (% ) implies a 24 per cent annualised return on the incremental capital invested and evidences 90 10 our focus on strong organic growth This took place without 80 5 leveraging our capital further; indeed, our capital ratios strengthened, with the Tier 1 ratio at 9.4 per cent 70 0 1H04 2H04 1H05 2H05 1H06 Source: HSBC Securities
  • 6. Our businesses – building for sustained growth Prioritisation of investment 0 Harvest Singapore Grow Where are we 20 Bermuda investing? Cost efficiency ratio1 Mexico Malaysia Hong Kong Argentina3 UAE Countries in the 40 US 50.1%2 Malta bottom right India 60 Turkey UK Brazil corner because France Mainland China they have higher Germany 80 than average Canada Europe Private Banking growth Re-engineer 14.8%2 Invest 100 (40) (20) 0 20 40 60 80 Revenue growth1 Source: HSBC Securities Note: Size of circle represents profit contribution (1) including Corporate, Investment Banking and Markets (2) Group average figure (3) Argentina circle has been adjusted to exclude pesification impacts
  • 7. Major acquisitions in last 5 years Acquisition cost Pre-tax profit H106 These is no need for a transformational 2001 Demir Bank1 (Turkey) US$425m US$120m acquisition but 2002 Bital2 (Mexico) US$2.3bn US$515m opportunities for 2003 Household3 US$16.4bn US$2.8bn4 incremental acquisitions which extend our 2004 Bank of Bermuda US$1.2bn n/a customer base or provide key product capabilities will be considered And strategic stakes in China 2002/5 Ping An 19.9% Acquisitions must fit into • Substantial increase in value of our overall business 2004/5 Bank of Communications 19.9% stakes(US$4.0bn to US$10.9bn) strategy • Leading foreign bank in China They must be Earning per Share accretive in the first full year and to exceed the Group’s cost of capital within an acceptable time frame (3 - Source: HSBC Securities 4 years) (1) Demir Bank and Benkar (2) Bital, Seguros and Afore Allianz Dresdner (3) Household and Metris (4) HSBC Finance Corp, IFRS Management Basis, Form 8-K
  • 8. Our global distribution – Our global advantage The HSBC Group has 284,000 employees and over 9,500 offices in 76 countries and territories To be added with Grupo Banistmo S.A.
  • 9. Strength of operating franchise by geography Profit before tax 1H05 3% 1H06 3% 27% Europe 29% 35% Hong Kong 34% Rest of Asia Pacific North America 23% South America 21% 12% 13% US$10.6bn US$12.5bn Growth in profit, 1H06 vs 1H05 Europe +25 Hong Kong +10 Rest of Asia-Pacific +29 North America +15 South America -2 Group +18 (5) 0 5 10 15 20 25 30 (%)
  • 10. Strength of operating franchise by customer group Pre-tax profits 1H05 1H06 4% 3% 5% Personal Financial Services 23% 22% Corporate, Investment Banking and Markets 47% 49% Commercial Banking Private Banking 22% Other 25% US$10.6bn US$12.5bn Growth in profit, 1H06 vs 1H05 Personal Financial Services +13 Corporate, Investment Banking and Markets +37 Commercial Banking +21 Private Banking +33 Group +18 0 5 10 15 20 25 30 35 40 (%)
  • 11. Personal Financial Services 1H06 vs 1H05 US$ millions 1H05 2H05 1H06 % change Underlying % change1 Net operating income before loan impairment charges 16,325 17,399 18,517 +13 +10 Loan impairment and other (charges) (3,163) (4,374) (3,709) +17 +12 Net operating income 13,162 13,025 14,808 +13 +10 Total operating expenses (8,029) (8,398) (9,703) +13 +10 Profit before tax 5,219 4,685 5,908 +13 +10 Cost efficiency ratio2 49.2% 48.3% 49.0% • Strong growth in deposit gathering in the US, UK and Rest of Asia-Pacific • US and UK lending grew strongly, particularly in mortgages with Rest of Asia-Pacific strong across the board • We invested to improve our distribution network in the UK, US, Mexico and Mainland China • Credit quality remained generally good (1) Constant currency excluding acquisitions (2) Total operating expenses/Net operating income before loan impairment charges
  • 12. Personal Financial Services Strategic approach Global initiatives • Deliver an increasing rate of revenue growth • Premier re-launch – provision of best in by building a world class ethical sales and class proposition for mass affluent customer service culture with unique international capabilities • Drive growth in key markets and right • Core product simplification and delivery re- channels to make HSBC the strongest global engineering PFS player • P2G/Multichannel infrastructure – provision • Focus investment – markets of web based technology facilitating high – Focus on markets with size/growth potential quality sales service across all channels – Anticipate & tap demographics • Retail design-development of modern – Creating value through customer segmentation customer friendly design standards and targeted propositions – Channel mix/flexibility aligned to customer • HUB R2 – provision of high quality behaviour relationship banking system – Build a pool of world class talent – Be a low cost producer on a global basis – Proactively identify and progress limited size strategic acquisitions and disposals
  • 13. HSBC’s unique PFS capabilities • Global distribution reach: – 6,500 PFS branches in 42 countries – 16,500 ATMs, processing 68 transactions per second – Customers in >200 countries serviced via call centres and on-line – Over 110 million PFS customers including >60 million consumer finance customers – 1.7 billion visits annually to HSBC internet sites – Personal deposits and current accounts of over US$355bn • Brand: strong values and shared culture • Financial strength and geographic spread • ‘Best Consumer Internet Bank’ in the global awards by Global Finance • Common systems: low cost; sharing of successful innovations • Technical skills: consumer risk management; direct banking • Sharing best practice globally
  • 14. Commercial Banking 1H06 vs 1H05 US$ millions 1H05 2H05 1H06 % change Underlying % change1 Net operating income before loan impairment charges 4,669 5,115 5,363 +15 +15 Loan impairment and other (204) (343) (260) +28 +27 Net operating income 4,465 4,772 5,103 +14 +15 Total operating expenses (2,180) (2,273) (2,385) +9 +10 Profit before tax 2,374 2,587 2,862 +21 +21 Cost efficiency ratio2 46.7% 44.4% 44.5% • Revenue growth driven by deposits and lending and credit quality remained good. The cost efficiency ratio fell a further 2.2 percentage points to 44.5% • Much of this reflects the good progress we are making in establishing HSBC as the international business bank • Our focus is on organic growth capitalising on the wealth of experience in our business (1) Constant currency excluding acquisitions (2) Total operating expenses/Net operating income before loan impairment charges
  • 15. Commercial Banking Strategic approach Our unique commercial franchise • Seamless support for businesses from • 2.6 million customers – over 45% of sole traders to the top mid-caps whom require international banking • Leverage our extensive distribution services network for business growth • Over 6,400 relationship managers and • Tailor our service offering to the needs operations in 55 countries and territories and wants of our customer base worldwide • Tight cost discipline balanced by strategic investment • Focused where growth opportunities are the greatest and expanding our footprint • Invest in technology to develop strong, flexible systems that enhance our • Positioned to capitalise on the growth of international capabilities trade flows and entrepreneurial activity • Attract, retain and motivate the best talent and provide them with an • Our unique focus CMB allows us to truly unrivalled international network value the difference in business
  • 16. Corporate, Investment Banking and Markets 1H06 vs 1H05 US$ millions 1H05 2H05 1H06 % change Underlying % change1 Net operating income before loan impairment recoveries 5,415 6,042 6,751 +25 +26 Loan impairment recoveries 77 195 109 +42 +44 Net operating income 5,492 6,237 6,860 +25 +27 Total operating expenses (3,311) (3,527) (3,740) +13 +15 Profit before tax 2,301 2,862 3,144 +37 +37 Cost efficiency ratio2 61.1% 58.4% 55.4% • Returns on the investment we have made in our CIBM business improved dramatically in our results for the first half • Profit before tax grew by 37% on an underlying basis with positive revenue trends in key areas of investment. Cost growth slowed as we moved into the execution phase of our 5-year strategy and was concentrated in performance-related pay and in supporting volume growth in Global Transaction Banking (1) Constant currency excluding acquisitions (2) Total operating expenses/Net operating income before loan impairment charges
  • 17. Corporate, Investment Banking and Markets • CIBM is an integral and strategic part of a powerful and CIBM acts as a wholesale well established universal banking group and leverages product provider to other HSBC’s strong client franchise in key developed and customer segments within the emerging market geographies Group, building on our wide commercial, personal and – Over two-thirds of the Fortune 500 global list are customers of the private banking footprints Group – In-country operations in over 60 of the Group’s 76 locations CIBM manages the market risk created by the Group’s • CIBM is already a leading wholesale bank with world class diversified businesses and the businesses in many areas Group’s liquidity – Best at treasury and risk management in Asia every year since 1998¹ The build programme is generating growth in earnings – Global Top 5 in international bond underwriting in 2005² in key product areas where – Global Top 5 in foreign exchange¹ HSBC has invested – No.1 for foreign exchange in London¹ The rate of cost growth peaked – No.1 sub custodian, Asia & Middle East³ during 2005 as the investment – Best at cash management and best at trade finance in Asia³ phase of the CIBM plan neared – Global No.2 Islamic bonds2 completion Source: (1) Euromoney 2005 (2) Bloomberg League tables 2005 (3) Global Finance 2005
  • 18. Corporate, Investment Banking and Markets The strategic focus • Build a financing (and emerging markets) led wholesale bank through – Roll out of our successful Asian hub/spoke model to EMEA and the Americas to provide expansion of distribution in key emerging market geographies enabling us to leverage the investment in product development – Enhancement of the product suite to grow our capabilities in structured derivatives, fixed income and equities – Build out of our debt and equity capital markets presences – Build out of targeted advisory platform – Creation of market leading e-delivery platforms – More efficient use of the Group’s balance sheet – Positioning the Investment Businesses to best leverage Group strengths
  • 19. Private Banking 1H06 v 1H05 Underlying (US$ millions) 1H05 2H05 1H06 % change % change1 Net operating income before loan impairment charges 1,162 1,204 1,460 +26 +27 Loan impairment and other (charges) / recoveries 12 - (29) n/a n/a Net operating income 1,174 1,204 1,431 +22 +24 Total operating expenses (723) (743) (831) +15 +16 Profit before tax 451 461 600 +33 +35 Cost efficiency ratio2 62.2% 61.7% 56.9% • Continued the success of transforming the business • Strong growth in client assets and lending • Strong improvement in operational efficiency • Increased cross-referrals from within the Group (1) Constant currency excluding acquisitions (2) Total operating expenses / Net operating income before loan impairment charges
  • 20. Information Technology: being the low cost producer 2005 actual (US$4,413m) 2006 plan (US$4,810m) 2007 plan (US$4,990m) 2% 8% 1% 11% 1% 12% 4% 5% 7% 50% 48% 52% 34% 33% 32% Group Systems - Gold Group Systems Regional Implementation Regional Development IT Operations Other
  • 21. Optimal investment in IT 22% Enabling increased efficiency • This graph benchmarks HSBC Overspending against our global competitors • Optimal positioning is to the left of 20% Straight Through Processing (STP) the graph to decrease the cost ratio. The vertical axis, shows how operating cost reduces with IT cost/Operating cost 18% technology Desired range • As technology expense as a 16% HSBC 2005 percentage of operating expense improves, operating expenses drop significantly by deploying 14% technology or driving more HSBC products through the same size of 12% 1H06 an operation Efficient IT Unexploited efficiency potential • HSBC is clearly focused on IT Median investments to reduce operating 10% 45% 50% 55% 60% 65% 70% 75% 80% expenses via automation Cost/income ratio
  • 22. HSBC Finance Corporation IFRS Management Basis (A Non-GAAP Measure) Customer Loans Sep 06 Increase/(Decrease) % ($ millions) Sep 06 June 06 Mar 06 Dec 05 Sep 05 June 06 Mar 06 Dec 05 Sep 05 Branch Real Estate Secured $46,157 $44,430 $43,062 $41,341 $40,345 4% 7% 12% 14% Correspondent Real Estate Secured 51,543 51,446 49,330 44,297 41,239 0 4 16 25 Real Estate Secured¹ 97,700 95,876 92,392 85,638 81,584 2 6 14 20 MasterCard/Visa Credit Cards 26,318 25,676 24,740 25,819 22,605 3 6 2 16 Private Label Cards 19,330 19,057 18,402 19,656 18,706 1 5 (2) 3 Motor Vehicle Finance 12,663 12,417 12,113 11,911 11,628 2 5 6 9 Unsecured Personal Lending & Other 21,487 21,313 20,875 20,778 20,302 1 3 3 6 Total Customer Loans $177,498 $174,339 $168,522 $163,802 $154,825 2% 5% 8% 15% (1) Real Estate Secured includes residential first mortgages (first lien) and second lien lending products
  • 23. HSBC Finance Corporation IFRS Management Basis (A Non-GAAP Measure) Correspondent Real Estate Secured Loans by Lien Position Sep 06 Increase/(Decrease) % ($ millions) Sep 06 June 06 Mar 06 Dec 05 Sep 05 June 06 Mar 06 Dec 05 Sep 05 Residential First Mortgages $40,428 $40,125 $39,094 $36,276 $34,942 1% 3% 11% 16% Second Lien 11,115 11,321 10,236 8,021 6,297 (2)% 9% 39% 77% Total Loans by Lien Position $51,543 $51,446 $49,330 $44,297 $41,239 0% 4% 16% 25% Composition of Correspondent Real Estate Secured Loan Portfolio at 30 Sep 06 by period of purchase Q3 06 H1 06 H2 05 H1 05 2004 and prior Total Residential First Mortgages 6% 17% 26% 13% 38% 100% Second Lien 4% 32% 39% 14% 11% 100% Total Loans by Period of Purchase 6% 20% 29% 13% 32% 100%
  • 24. HSBC exposure to UK consumer HSBC Group Personal Lending (US$448bn) 26% UK UK Personal Lending Rest of (US$118bn) Group 74% 36% Residential mortgages Other personal unsecured 64%
  • 25. One of the world’s leading brands for customer experience and corporate responsibility Progressive HSBC now ranked Perceptive No. 28 by Interbrand Responsive Respectful Highest mover in top 40. Absent from Fair top 100 in 2002
  • 26. Our main focus – Joining up the company for our customers Businesses n O tio rg u an ib is tr a is tio D n Te ch re no ltu lo Cu gy Brand