SlideShare a Scribd company logo
Human Resources Management
Module 9: Performance Management and Appraisal
Module Learning Outcomes
Performance Management and Appraisal
9.1: Discuss the purpose of performance management
9.2: Discuss the appraisal process
9.3: Discuss ways to improve appraisal effectiveness
The Purpose of Performance Management
Learning Outcomes: Purpose of Performance
Management
9.1: Discuss the purpose of performance management
9.1.1: Discuss the purpose of performance management
Understanding the purpose of performance
management
• Employee alignment
• Employee motivation
• Employee development
Giving Feedback
• Feedback should be . . .
• Specific
• Helpful
• Timely
• Ongoing
• Actionable
Performance Appraisals Serve an Administrative
Function…
• Supports employee disciplinary action
• Supports employee development
Practice Question 1
Sydelle, a relatively new manager, is preparing for her first employee appraisal and
asks you for perspective; specifically, what are the purposes of performance
management? Which of the following responses is most accurate?
A. The purposes of performance management are to identify and reward high-
potential talent.
B. The purposes of performance management are to identify and remove non-
performing employees.
C. The purposes of performance management are employee alignment, motivation
and development.
D. The purposes of performance management are to achieve departmental and
organizational goals and objectives.
The Appraisal Process
Learning Outcomes: The Appraisal Process
9.2: Discuss the appraisal process
9.2.1: Describe the steps in the appraisal process
9.2.2: Evaluate absolute appraisal methods
9.2.3: Evaluate relative appraisal methods
9.2.4: Discuss management by objectives
9.2.5: Discuss how to present an appraisal
The steps of the appraisal process
1. Establish performance standards
• SMART goals
2. Communicate performance standards
3. Measure performance
4. Compare actual performance to performance standards
5. Discuss the appraisal with the employee
6. Personnel action
Appraisal methods
Absolute Appraisal Methods
• Critical incident
• Graphic rating scale
• BARS (behaviorally anchored rating
scale)
…all ways of measuring a single
employee’s performance
Relative Appraisal Methods
• Ranking
• Paired comparison
…all ways of comparing one employee’s
performance to another’s
Management by Objective
• Organizational goals are cascaded down through the organization
• Performance objectives are discussed and agreed to by management and
employees
• Complex and time-consuming method, but results in a clearer understanding of
expectations and greater employee buy-in
Presenting an Appraisal
• Schedule an appraisal meeting
• Optionally, ask the employee to
complete and submit a self-evaluation
• Decide on the desired outcome and
plan accordingly
• Develop your talking points
• Conduct the appraisal meeting
Practice Question 2
You’re a manager preparing to appraise your employees. Which of the following should
you keep in mind as you do so?
A. Only performance standards that you can observe should be considered.
B. Performance standards should be specific, measurable, achievable, relevant and
time-bound.
C. Only performance that can be expressed in numeric terms should be factored into
the appraisal.
D. To avoid conflict, appraisals should be delivered to employees via email.
Practice Question 3
Managers in your organization generally supervise a staff of 30–50 people. Your CEO
has asked Human Resource management to implement a relative appraisal method
that will eliminate the weakest performers. Which of the following should you
recommend?
A. Paired comparison
B. Critical incident rating
C. 20/70/10 rating
D. BARS
Appraisal Effectiveness
Learning Outcomes: Appraisal Effectiveness
9.3: Discuss ways to improve appraisal effectiveness
9.3.1: Discuss common performance management errors
9.3.2: Identify techniques for improving appraisal effectiveness
Errors in conducting performance appraisals
• The leniency error
• The central tendency error
• The recency error
• The halo effect error
• The horns effect error
• Contrast error
• Past performance error
• Biased rating error
• High potential error
• Similar to me error
• Guilt by association error
Class Activity: What’s your error?
The class should get together in groups of three. One person should be the evaluator,
one should be the employee, and one should be the observer.
Evaluator: Conduct a performance appraisal for the employee. In it, toss in one
“performance appraisal error.” Choose whether the assessment will be favorable or
tough news for the employee and stick with it.
Observer: Try to determine which of the eleven common appraisal mistakes your
evaluator made. What else could the evaluator have done to give a better appraisal?
Switch positions two more times, so everyone has a turn at all three positions. If one
person has given a favorable appraisal, the next can try a difficult one, and so on.
Present: What’s your error?
Avoid Errors!
• Cultivate awareness of potential errors
• Rely on data and documentation you’ve compiled, rather than your perceptions.
Focus on the performance, not the person!
Improving Appraisal Effectiveness
Kim Scott’s Radical Candor
• Criticizing employees when they don’t
perform isn’t just a manager’s job, it’s
a moral obligation
• Be a caring but challenging manager
Lenny Rachitsky’s Performance
Management System
• Set aside time for adequate
preparation
• Development
• Summary
• Concrete examples
• Peer feedback
• Highlight an employee’s “superpower”
Practice Question 4
You’re reviewing appraisal documentation to identify training gaps. Which of the
following scenarios does NOT suggest a perceptual error?
A. A manager who rates every person on the team as “exceeds expectations.”
B. A manager who rates every person on the team as “meets expectations.”
C. A manager who rates staff who are similar to him or her relatively highly.
D. A manager who rates staff at different levels based on documented performance
relative to goals and standards.
Practice Question 5
You’re developing a management training program to improve appraisal effectiveness.
Which of the following points should you emphasize?
A. Giving your employees constructive feedback is not just your job, it’s your moral
obligation.
B. Say something nice or don’t say anything.
C. The single most important thing a boss can do is let employees figure things out on
their own.
D. Feedback should only cover development needs.
Quick Review
• The purpose of performance management is employee alignment, motivation and
development
• Feedback should be specific, actionable, helpful, timely and ongoing
• The steps of the appraisal process are
• Establish performance standards (using SMART goals)
• Communicate performance standards
• Measure performance
• Compare actual performance to performance standards
• Discuss the appraisal with the employee
• Personnel action
• Appraisals can be absolute, relative, or a hybrid formed from management by
objective situations
• Know common errors and strive to give an effective appraisal

More Related Content

Similar to HRM_09_PerformanceManagementAndAppraisal.pptx

08 performanceappraisals
08 performanceappraisals08 performanceappraisals
08 performanceappraisals
Shraddha Kagade
 
Performance management
Performance managementPerformance management
Performance management
Nalin Goel
 
presentationsPPT-Performance-Management-Training.pptx
presentationsPPT-Performance-Management-Training.pptxpresentationsPPT-Performance-Management-Training.pptx
presentationsPPT-Performance-Management-Training.pptx
nehavats28
 
ITFT - HRM
ITFT - HRMITFT - HRM
ITFT - HRM
Pooja
 
Conducting performance management
Conducting performance managementConducting performance management
Conducting performance management
shiva5717
 
Nacada 2009 Workshop
Nacada 2009  WorkshopNacada 2009  Workshop
Nacada 2009 Workshop
Joshua Barron
 
Performance reviews 101
Performance reviews 101Performance reviews 101
Performance reviews 101
Heather Flaherty
 
Performance appraisal evaluation forms
Performance appraisal evaluation formsPerformance appraisal evaluation forms
Performance appraisal evaluation forms
keshiaflores440
 
Performance appraisal l 10
Performance appraisal l 10Performance appraisal l 10
Performance appraisal l 10
prannoy2392
 
Methods of performance appraisal
Methods of performance appraisalMethods of performance appraisal
Methods of performance appraisal
Karan dalvi
 
Process of performance appraisal
Process of performance appraisalProcess of performance appraisal
Process of performance appraisal
poppyclark68
 
Completed performance appraisal samples
Completed performance appraisal samplesCompleted performance appraisal samples
Completed performance appraisal samples
coxdennis362
 
How to write performance appraisal sample
How to write performance appraisal sampleHow to write performance appraisal sample
How to write performance appraisal sample
butterangela123
 
Performance Appraisal
Performance AppraisalPerformance Appraisal
Performance Appraisal
Sheetal Wagh
 
PERFORMANCE APPRAISAL METHODS 2.pptx
PERFORMANCE APPRAISAL METHODS 2.pptxPERFORMANCE APPRAISAL METHODS 2.pptx
PERFORMANCE APPRAISAL METHODS 2.pptx
Dr. SUNANDA KALLEPALLY
 
Performance management
Performance managementPerformance management
Performance management
Sania Khan Rao
 
Appraisal (Self Assessment, Peer Assessment, 360 Degree Feedback)
Appraisal (Self Assessment, Peer Assessment, 360 Degree Feedback)Appraisal (Self Assessment, Peer Assessment, 360 Degree Feedback)
Appraisal (Self Assessment, Peer Assessment, 360 Degree Feedback)
Project Student
 
Performance management-23779(1)
Performance management-23779(1)Performance management-23779(1)
Performance management-23779(1)
Afnin Hoq
 
Appraising performance
Appraising performanceAppraising performance
Appraising performance
Sulagna Mukherjee
 
How to complete a performance appraisal
How to complete a performance appraisalHow to complete a performance appraisal
How to complete a performance appraisal
ritahenry316
 

Similar to HRM_09_PerformanceManagementAndAppraisal.pptx (20)

08 performanceappraisals
08 performanceappraisals08 performanceappraisals
08 performanceappraisals
 
Performance management
Performance managementPerformance management
Performance management
 
presentationsPPT-Performance-Management-Training.pptx
presentationsPPT-Performance-Management-Training.pptxpresentationsPPT-Performance-Management-Training.pptx
presentationsPPT-Performance-Management-Training.pptx
 
ITFT - HRM
ITFT - HRMITFT - HRM
ITFT - HRM
 
Conducting performance management
Conducting performance managementConducting performance management
Conducting performance management
 
Nacada 2009 Workshop
Nacada 2009  WorkshopNacada 2009  Workshop
Nacada 2009 Workshop
 
Performance reviews 101
Performance reviews 101Performance reviews 101
Performance reviews 101
 
Performance appraisal evaluation forms
Performance appraisal evaluation formsPerformance appraisal evaluation forms
Performance appraisal evaluation forms
 
Performance appraisal l 10
Performance appraisal l 10Performance appraisal l 10
Performance appraisal l 10
 
Methods of performance appraisal
Methods of performance appraisalMethods of performance appraisal
Methods of performance appraisal
 
Process of performance appraisal
Process of performance appraisalProcess of performance appraisal
Process of performance appraisal
 
Completed performance appraisal samples
Completed performance appraisal samplesCompleted performance appraisal samples
Completed performance appraisal samples
 
How to write performance appraisal sample
How to write performance appraisal sampleHow to write performance appraisal sample
How to write performance appraisal sample
 
Performance Appraisal
Performance AppraisalPerformance Appraisal
Performance Appraisal
 
PERFORMANCE APPRAISAL METHODS 2.pptx
PERFORMANCE APPRAISAL METHODS 2.pptxPERFORMANCE APPRAISAL METHODS 2.pptx
PERFORMANCE APPRAISAL METHODS 2.pptx
 
Performance management
Performance managementPerformance management
Performance management
 
Appraisal (Self Assessment, Peer Assessment, 360 Degree Feedback)
Appraisal (Self Assessment, Peer Assessment, 360 Degree Feedback)Appraisal (Self Assessment, Peer Assessment, 360 Degree Feedback)
Appraisal (Self Assessment, Peer Assessment, 360 Degree Feedback)
 
Performance management-23779(1)
Performance management-23779(1)Performance management-23779(1)
Performance management-23779(1)
 
Appraising performance
Appraising performanceAppraising performance
Appraising performance
 
How to complete a performance appraisal
How to complete a performance appraisalHow to complete a performance appraisal
How to complete a performance appraisal
 

More from abdinuh1997

8. CHAPTER EIGHT (CONSUMER BEHAVIOUR).pptx
8. CHAPTER EIGHT (CONSUMER BEHAVIOUR).pptx8. CHAPTER EIGHT (CONSUMER BEHAVIOUR).pptx
8. CHAPTER EIGHT (CONSUMER BEHAVIOUR).pptx
abdinuh1997
 
prostoglandin lecture 5 powepoint 34.pptx
prostoglandin lecture 5 powepoint 34.pptxprostoglandin lecture 5 powepoint 34.pptx
prostoglandin lecture 5 powepoint 34.pptx
abdinuh1997
 
2. Meningitis diseses of the brain membrane.pptx
2. Meningitis  diseses of the brain membrane.pptx2. Meningitis  diseses of the brain membrane.pptx
2. Meningitis diseses of the brain membrane.pptx
abdinuh1997
 
llecture 3 drugs used in labor pph.pptx
llecture 3 drugs used in labor  pph.pptxllecture 3 drugs used in labor  pph.pptx
llecture 3 drugs used in labor pph.pptx
abdinuh1997
 
medicine foer midwife.pdf college of midwifery
medicine foer midwife.pdf college of midwiferymedicine foer midwife.pdf college of midwifery
medicine foer midwife.pdf college of midwifery
abdinuh1997
 
Abdominal Exam.ppt palpation auscaltation alll ae done
Abdominal Exam.ppt palpation auscaltation alll ae doneAbdominal Exam.ppt palpation auscaltation alll ae done
Abdominal Exam.ppt palpation auscaltation alll ae done
abdinuh1997
 

More from abdinuh1997 (6)

8. CHAPTER EIGHT (CONSUMER BEHAVIOUR).pptx
8. CHAPTER EIGHT (CONSUMER BEHAVIOUR).pptx8. CHAPTER EIGHT (CONSUMER BEHAVIOUR).pptx
8. CHAPTER EIGHT (CONSUMER BEHAVIOUR).pptx
 
prostoglandin lecture 5 powepoint 34.pptx
prostoglandin lecture 5 powepoint 34.pptxprostoglandin lecture 5 powepoint 34.pptx
prostoglandin lecture 5 powepoint 34.pptx
 
2. Meningitis diseses of the brain membrane.pptx
2. Meningitis  diseses of the brain membrane.pptx2. Meningitis  diseses of the brain membrane.pptx
2. Meningitis diseses of the brain membrane.pptx
 
llecture 3 drugs used in labor pph.pptx
llecture 3 drugs used in labor  pph.pptxllecture 3 drugs used in labor  pph.pptx
llecture 3 drugs used in labor pph.pptx
 
medicine foer midwife.pdf college of midwifery
medicine foer midwife.pdf college of midwiferymedicine foer midwife.pdf college of midwifery
medicine foer midwife.pdf college of midwifery
 
Abdominal Exam.ppt palpation auscaltation alll ae done
Abdominal Exam.ppt palpation auscaltation alll ae doneAbdominal Exam.ppt palpation auscaltation alll ae done
Abdominal Exam.ppt palpation auscaltation alll ae done
 

Recently uploaded

Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
Top Forex Brokers Review
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
taqyea
 
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfThe 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
thesiliconleaders
 
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
Stephen Cashman
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
 
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
Kirill Klimov
 
amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05
marketing317746
 
Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024
Adnet Communications
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
CLIVE MINCHIN
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
 
Mastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnapMastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnap
Norma Mushkat Gaffin
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
CA Dr. Prithvi Ranjan Parhi
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
Aggregage
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
my Pandit
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
SabaaSudozai
 
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdfHOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
46adnanshahzad
 
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
Aleksey Savkin
 

Recently uploaded (20)

Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
 
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfThe 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
 
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
 
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
 
amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05amptalk_RecruitingDeck_english_2024.06.05
amptalk_RecruitingDeck_english_2024.06.05
 
Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
 
Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
 
Mastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnapMastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnap
 
Income Tax exemption for Start up : Section 80 IAC
Income Tax  exemption for Start up : Section 80 IACIncome Tax  exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
 
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your TasteZodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Taste
 
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb PlatformThe Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
 
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdfHOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
 
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...
 

HRM_09_PerformanceManagementAndAppraisal.pptx

  • 1. Human Resources Management Module 9: Performance Management and Appraisal
  • 2. Module Learning Outcomes Performance Management and Appraisal 9.1: Discuss the purpose of performance management 9.2: Discuss the appraisal process 9.3: Discuss ways to improve appraisal effectiveness
  • 3. The Purpose of Performance Management
  • 4. Learning Outcomes: Purpose of Performance Management 9.1: Discuss the purpose of performance management 9.1.1: Discuss the purpose of performance management
  • 5. Understanding the purpose of performance management • Employee alignment • Employee motivation • Employee development
  • 6. Giving Feedback • Feedback should be . . . • Specific • Helpful • Timely • Ongoing • Actionable
  • 7. Performance Appraisals Serve an Administrative Function… • Supports employee disciplinary action • Supports employee development
  • 8. Practice Question 1 Sydelle, a relatively new manager, is preparing for her first employee appraisal and asks you for perspective; specifically, what are the purposes of performance management? Which of the following responses is most accurate? A. The purposes of performance management are to identify and reward high- potential talent. B. The purposes of performance management are to identify and remove non- performing employees. C. The purposes of performance management are employee alignment, motivation and development. D. The purposes of performance management are to achieve departmental and organizational goals and objectives.
  • 10. Learning Outcomes: The Appraisal Process 9.2: Discuss the appraisal process 9.2.1: Describe the steps in the appraisal process 9.2.2: Evaluate absolute appraisal methods 9.2.3: Evaluate relative appraisal methods 9.2.4: Discuss management by objectives 9.2.5: Discuss how to present an appraisal
  • 11. The steps of the appraisal process 1. Establish performance standards • SMART goals 2. Communicate performance standards 3. Measure performance 4. Compare actual performance to performance standards 5. Discuss the appraisal with the employee 6. Personnel action
  • 12. Appraisal methods Absolute Appraisal Methods • Critical incident • Graphic rating scale • BARS (behaviorally anchored rating scale) …all ways of measuring a single employee’s performance Relative Appraisal Methods • Ranking • Paired comparison …all ways of comparing one employee’s performance to another’s
  • 13. Management by Objective • Organizational goals are cascaded down through the organization • Performance objectives are discussed and agreed to by management and employees • Complex and time-consuming method, but results in a clearer understanding of expectations and greater employee buy-in
  • 14. Presenting an Appraisal • Schedule an appraisal meeting • Optionally, ask the employee to complete and submit a self-evaluation • Decide on the desired outcome and plan accordingly • Develop your talking points • Conduct the appraisal meeting
  • 15. Practice Question 2 You’re a manager preparing to appraise your employees. Which of the following should you keep in mind as you do so? A. Only performance standards that you can observe should be considered. B. Performance standards should be specific, measurable, achievable, relevant and time-bound. C. Only performance that can be expressed in numeric terms should be factored into the appraisal. D. To avoid conflict, appraisals should be delivered to employees via email.
  • 16. Practice Question 3 Managers in your organization generally supervise a staff of 30–50 people. Your CEO has asked Human Resource management to implement a relative appraisal method that will eliminate the weakest performers. Which of the following should you recommend? A. Paired comparison B. Critical incident rating C. 20/70/10 rating D. BARS
  • 18. Learning Outcomes: Appraisal Effectiveness 9.3: Discuss ways to improve appraisal effectiveness 9.3.1: Discuss common performance management errors 9.3.2: Identify techniques for improving appraisal effectiveness
  • 19. Errors in conducting performance appraisals • The leniency error • The central tendency error • The recency error • The halo effect error • The horns effect error • Contrast error • Past performance error • Biased rating error • High potential error • Similar to me error • Guilt by association error
  • 20. Class Activity: What’s your error? The class should get together in groups of three. One person should be the evaluator, one should be the employee, and one should be the observer. Evaluator: Conduct a performance appraisal for the employee. In it, toss in one “performance appraisal error.” Choose whether the assessment will be favorable or tough news for the employee and stick with it. Observer: Try to determine which of the eleven common appraisal mistakes your evaluator made. What else could the evaluator have done to give a better appraisal? Switch positions two more times, so everyone has a turn at all three positions. If one person has given a favorable appraisal, the next can try a difficult one, and so on.
  • 22. Avoid Errors! • Cultivate awareness of potential errors • Rely on data and documentation you’ve compiled, rather than your perceptions. Focus on the performance, not the person!
  • 23. Improving Appraisal Effectiveness Kim Scott’s Radical Candor • Criticizing employees when they don’t perform isn’t just a manager’s job, it’s a moral obligation • Be a caring but challenging manager Lenny Rachitsky’s Performance Management System • Set aside time for adequate preparation • Development • Summary • Concrete examples • Peer feedback • Highlight an employee’s “superpower”
  • 24. Practice Question 4 You’re reviewing appraisal documentation to identify training gaps. Which of the following scenarios does NOT suggest a perceptual error? A. A manager who rates every person on the team as “exceeds expectations.” B. A manager who rates every person on the team as “meets expectations.” C. A manager who rates staff who are similar to him or her relatively highly. D. A manager who rates staff at different levels based on documented performance relative to goals and standards.
  • 25. Practice Question 5 You’re developing a management training program to improve appraisal effectiveness. Which of the following points should you emphasize? A. Giving your employees constructive feedback is not just your job, it’s your moral obligation. B. Say something nice or don’t say anything. C. The single most important thing a boss can do is let employees figure things out on their own. D. Feedback should only cover development needs.
  • 26. Quick Review • The purpose of performance management is employee alignment, motivation and development • Feedback should be specific, actionable, helpful, timely and ongoing • The steps of the appraisal process are • Establish performance standards (using SMART goals) • Communicate performance standards • Measure performance • Compare actual performance to performance standards • Discuss the appraisal with the employee • Personnel action • Appraisals can be absolute, relative, or a hybrid formed from management by objective situations • Know common errors and strive to give an effective appraisal