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- 1. 1 | Pa g e BUSINESS PORTFOLIO Human resource management -09/2011- Students: Ha Thuy Linh Dong Giang Nam Luong Hong Nhung Nguyen Thi Lan Huong Phan Nguyen Kieu Trinh Vietnamese Soul Restaurant Taste it different
- 2. 2 | Pa g e LOGO The green and yellow are selected to be the traditional colors of Vietnamese Soul restaurant. Green represents for nature and freshness Yellow represents for success Vietnamese Soul is a traditional restaurant, so The boy in the center of the logo stands for the image of Vietnamese traditional boys in the past.
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- 4. 4 | Pa g e MISSION STATEMENT Offering the most fresh and highest quality of Vietnamese cuisine at a reasonable price. I, Who are we? Vietnamese Soul is a traditional restaurant where brings to all customers the most impressive and unforgettable experiences of Vietnamese culture through the mainstream culinary specialties in 3 regions of Vietnam. II, Who are our customers? Anyone can be our customers. “Coming into our restaurant, we serve you as a God”. It means that no matter who you are, we serve all customers at any age. In addition, our market segment focuses on providing services to families and foreign people which aims to promote Vietnamese culture for everyone. III, Why are we unique? 1, Special design: Our restaurant carries out a deeply traditional style with the beautiful scenes of Vietnamese countryside. Moreover, our waiters and waitresses in traditional costume represent for the images of the men and women in the past. To help unlucky people improving their living standard, all of the furniture in our restaurant is made by handicapped people. 2, Special offers: At Vietnamese Soul, we value healthy and satisfaction of customers. Healthy – Our food is prepared with a balance between herbs and meats as well as a selective use of spices to reach a fine taste and offer a healthy and nutrition-balanced meal. Satisfaction – Ensuring a high level of satisfaction amongst our customers is a key commitment of our business. If you are satisfied, we are satisfied. We will do whatever to guarantee your expectations are met. Competitive price – We offer at the best price to suit our customers’ needs. Value creation – We appreciate the importance of preserving cultural identity. Thus, we run our business with a focus on customers and community. – Monthly, our restaurant conducts the “Tasting and Sharing campaign” to raise donation. If any customer orders in our special menu, we will set a certain amount of our profits for assisting homeless people facing food privation.
- 5. 5 | Pa g e Organizational Chart Director Human Resource Manager Financial Manager Marketing Manager AccountantRestaurant Manager Merchandise & Assets Manager Purchasing Employees Waitresses, Waiters & Receptionist Chefs Securities Cashier Storekeeper Marketer
- 6. 6 | Pa g e Vietnamese Soul restaurant Attention: Human resource department Address: 99 Nguy Nhu Kon Tum street, Hanoi JOB recruitment Restaurant history Vietnamese Soul is a restaurant which offers delicious traditional cuisines coming from 3 regions in Vietnam. Our customers are both local people and foreigners. Our growth is driven by a vision to deliver special foods and superior quality that meet all our customers’ needs As a part of our plan, we are now seeking dynamic and results-oriented individuals to work for our restaurant. Please log-in our website at www.vietnamesesoul.com.vn for more details. Job title: Accountant. Job requirement I. Requirement Qualification: Bachelor degree in Accounting Experience: 1-2 years working experience in accounting Personal qualities: interpersonal skills and good at arithmetic II. Benefit Successful candidates will be offered a motivated, friendly and professional working environment with a competitive salary. III. How to apply Contact us now for finding out more interesting advantages *** Or click on button apply on website: www.vietnamesesoul.com.vn to send your application to employers *** Early application is preferred *** No contact by phone Preferred language for received applications: English or Vietnamese. Job level: experienced (non- manager) Job type: full-time permanent. Vietnamese Soul Restaurant Taste it different 99 Nguy Nhu Kon Tum St, Hanoi
- 7. 7 | Pa g e Job Description Job identification: Job title: Accountant Job status: Monthly payment Date: December 13, 2011 Who approved: HA THUY LINH Immediate superior’s title: H.R MANAGER Salary range: 150$ - 250$ Job summary: Checking the information and invoices from Cashier in order to record all profits, costs, and any financial issues of restaurant and then reporting to financial manager. Relationship: Creating close relationship with financial manager and cashier. Managing cashier and being managed by financial manager. Responsibilities/ duties: Confirming and recording all budgets, expenses and revenues of the restaurant. Measuring the restaurant’s net income or net loss. Preparing financial reports to financial manager. Standard of performance: Being on time Hard working High responsibility, enthusiasm and motivation. Education: Accounting degree or equivalent
- 8. 8 | Pa g e Language skills: Vietnamese and English (written and verbal skills) Mathematical skills: Knowledge of arithmetic, analytical and logical reasoning. Working conditions: Working in an office environment. Supporting work – life balance (Job sharing and Sick-care) More opportunities of advancement for hard-working person who stays with the restaurant in a long time. Purchasing health insurance for each employee. Conducting a Summer tour for employees every year. Computer skills: Proficient in Microsoft Office Word and Excel. Job specifications: Knowledge of accounting, economic, business and financial principles Ability to cooperate with other employees Decision-making skill Requiring staffs to be honest and able to work under pressure. Ability to analyze the account details and data very carefully and identify.
- 9. 9 | Pa g e EMPLOYMENT APPLICATION FORM Thank you for completing this form POSITION APPLIED FOR: ……………………………………………………………..……………… DATE AVAILABLE: …………………………………………………………………………….. TIME AVAILABLE: Form ………………………. to ………………… I, PERSONAL INFORMATION Full name: ……………………………………Date of birth: ……………………………………. ID no: ………………...Issued date: ………………………Issued place: ………………………. Marital Status: Single Married Divorced Gender: Male Female Address:…………………………………………………………………………………………… ……………………………………………………………………………………………………… ……………………………………………………………………………………………………… Phone number: …………………………………………… E-mail address ……………………. Interests:…………………………………………………………………………………………… …………………………………………………..………………………………………………….. ……………………………………………………………………………………………………… Have you ever been criminal? Yes No II. QUANLITIFICATION Name and Address of School: .………………..……………………………………………………………………………………. ………………………………………………………….………………….……………………….. ……………………………………………………………………………………………………… Major Subjects...................................Degree: ........................... Graduation Date: ……………. Language: ……………………………………………………………………………………………………… Computer skills: Excellent Good Fair Poor PHOTO
- 10. 10 | Pa g e III. WORK EXPERIENCE (Description of two most recent jobs) 1. Employer: ……………………………………………………………………………………….. Address: ………………………………Phone: ………………….E-mail: ……………………….. Job Position: ……………Length of service: from……………………… to ……………………... Net salary: ………………………………………………………………………………………….. Reason for leaving: ............................................................................................................................ 2. Employer: ……………………………………………………………………………………………………… Address: ………………………………Phone: ………………….E-mail: ………………………... Job Position: ……………Length of service: from……………………… to ……………………... Net salary: ………………………………………………………………………………………….. Reason for leaving: ………………………………………………………………………………… IV.OTHER INFORMATION 1. What are your career goals / objectives? ....................................................................................... 2. What are your strengths? ……………………………………………………………………………………………………… 3. What are your weaknesses? ……………………………………………………………………………………………………… 4. Are you prepared to work overtime? If yes, details: …………………………………………… 5. Minimum Salary Expected: ……………………………………………………………………………………………………… 6. How long will you stay with us? ................................................................................................... 6. Cases of emergency, who do we contact? Name: …………………………….Relationship: …………………………………………............. Phone: ........................................Address: ......................................................................................... V.PERSONAL DECLARATIONS I certify that information contained in this application is true and complete. I understand that false information may be grounds for not hiring me or for immediate termination of employment at any point in the future if I am hired. I authorize the verification of any or all information listed above. Signature: …………………………………………………………… Date: …………/…………/…………
- 11. 11 | Pa g e ACTION PLAN I, The general problem or area of concern: We have to face competition in the market and how will we create competitive advantages to attract customers. In fact, there’re many new restaurants opened everyday, so if those restaurants cannot establish their own competitive advantages, they will not be able to exist in the uncertain and unfriendly market places nowadays. Solutions Creating customer values are the first thing to attract customers. Thus, promoting products and services honestly and attempt to bring to customers the best quality at a reasonable price. Creating competitive advantages by choosing an appropriate marketing technique to develop brand development & brand recognition through doing competitor analysis and market research: Introducing our restaurant to customers by using brochures and websites. Launching discounting program on the opening day. Feedbacks from surveys will help us: Upgrading the level of service quality Creating brand recognition through assessing and analyzing customers’ needs and attitudes toward our restaurant’s products and services as well as competing brands and their products and services Creating competitive advantages is the solution which will be implemented first to solve the problem.
- 12. 12 | Pa g e II, The specific problem: Recently, Inflation is a difficult issue which affects both organization and customers. Day by day, it pushes the cost of production to be higher. If the organization cannot find a way to solve this problem, it will decrease productivity, profits and lose market share as well. Solutions: Increasing profits and reducing loss by passing the cost savings to our customers with our efficient operations. Setting up a regulation of economization as our organizational culture - Enhancing employees’ awareness and requiring them to economize electricity by turning off the unnecessary electrical device - Pricing strategy: To lower the price of this product: Planning to cut down the cost of production Reducing the levels of supplying intermediaries by directly connecting some original suppliers and creating close relationships with those suppliers to get the best prices of materials. III, Planning schedule Our expected opening day is February 7, 2012 and we are planning to implement those solutions 2 weeks before the beginning (January 22, 2012). We will try our best to make sure the problems will be solved radically after 3 months of running (May 7, 2012)