The document discusses differentiation as a strategy for businesses to stand out from competitors. It argues that true differentiation comes from identifying attributes that are uniquely valued by customers rather than making empty claims. Differentiation provides benefits like customer loyalty, authentic uniqueness where customers can easily identify the differentiator, and pricing power where customers will pay higher prices due to the delivered value. However, differentiation may not be the best strategy for every business, and competing on multiple attributes like price, quality and service can be a safer approach.