This document discusses how enterprise social technologies can help healthcare organizations improve communication and collaboration. It describes establishing a "transformation task force" headquarters using tools like Yammer, SharePoint, Lync and Office 365 to connect providers, patients and administrators. It outlines three ways to empower the task force: using social listening to understand community health trends; keeping providers and patients connected between visits; and encouraging prevention through online health communities. The goal is for organizations to work like networks and accelerate healthcare transformation through better collaboration.
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
Social media is the modern Pandora’s box: it has had a meteoric rise as a tool to interact and engage with customers, but also a dark underside exposing companies to new types of risk. Almost two-thirds of companies surveyed say that social media is a significant or critical risk to their brand reputation, yet 60% of companies either never train their employees about their corporate social media policies or do so only upon hiring. This report outlines how to be more proactive about managing social media risk through following a detailed four-step process: Identify, Assess, Mitigate, and Evaluate.
Social Data Intelligence: Webinar with Susan EtlingerSusan Etlinger
This webinar covers the findings from the Altimeter Group report, Social Data Intelligence, which lays out the imperative for organizations to integrate social data with other data streams in the enterprise. Includes best practices and frameworks, as well as a maturity map to enable organizations to make the best and most strategic use of social data.
Achieving momentum for a social business strategy for many organizations is challenging
enough, but execution is often fraught with unanswered questions: Who owns social? How are key decisions made? How do we organize to execute social?
In this report, we define a social business governance system of 4 P’s: people, policies, processes, and practices. We use that framework to provide a maturity model to assess where you are, and we include best practices, policy templates, and a decision-making matrix that you can use to define Social Business Governance (SBG) that will help you both achieve the potential of your strategy and manage risk.
Download the full report at: http://goo.gl/y2uiKR
In 2011, the US hit a milestone — more than half of all adults visit social networking sites at least once a month. But when it comes to using social-networking technologies inside organizations, many business leaders are at a loss to understand what value can be created from Facebook-like status updates within the enterprise. Some organizations have deployed social-networking features with an initial enthusiastic reception, only to see these early efforts wither to just a few stalwart participants. The problem: Most companies approach enterprise social networks as a technology deployment and fail to understand that the new relationships created by enterprise social networks are the source for value creation. In this first of two reports, Altimeter looks at four ways enterprise social networks create value for organizations.
Social media is the modern Pandora’s box: it has had a meteoric rise as a tool to interact and engage with customers, but also a dark underside exposing companies to new types of risk. Almost two-thirds of companies surveyed say that social media is a significant or critical risk to their brand reputation, yet 60% of companies either never train their employees about their corporate social media policies or do so only upon hiring. This report outlines how to be more proactive about managing social media risk through following a detailed four-step process: Identify, Assess, Mitigate, and Evaluate.
Social Data Intelligence: Webinar with Susan EtlingerSusan Etlinger
This webinar covers the findings from the Altimeter Group report, Social Data Intelligence, which lays out the imperative for organizations to integrate social data with other data streams in the enterprise. Includes best practices and frameworks, as well as a maturity map to enable organizations to make the best and most strategic use of social data.
Achieving momentum for a social business strategy for many organizations is challenging
enough, but execution is often fraught with unanswered questions: Who owns social? How are key decisions made? How do we organize to execute social?
In this report, we define a social business governance system of 4 P’s: people, policies, processes, and practices. We use that framework to provide a maturity model to assess where you are, and we include best practices, policy templates, and a decision-making matrix that you can use to define Social Business Governance (SBG) that will help you both achieve the potential of your strategy and manage risk.
Download the full report at: http://goo.gl/y2uiKR
How IT can empower your organization to wlanMicrosoft
How can enterprise social technologies from Microsoft help your company stay connected and secure when employees are increasingly becoming more mobile and distributed? What tools will enable you to connect employees to each other and at the same time provide the right levels of IT management?
Social CRM: The New Rules of Relationship ManagementJeremiah Owyang
18 Use Cases That Show Business How to Finally Put Customers First.
Customers continue to adopt social technologies at a blinding speed – yet organizations are unable to keep up. Why? Rapid adoption of social networking enables users to connect with individuals and communities who share mutual interests, increasingly leaving organizations out of the conversation. Simply hiring more people to keep up with social marketing, sales, and support will not be sufficient, as consumers and their new channels will always outnumber employees. As a result, companies need an organized approach using enterprise software that connects business units to the social web – giving them the opportunity to respond in near-real time, and in a coordinated fashion.
An honest look at how digital and social media can be used to create tangible value for companies, customers and consumers.
Authors:
Magan Arthur & Rob Mallens
With inputs from:
Sumathi Venkitaraman,
Head, Marketing at CustomerXPs Software
www.customerxps.com
The Benefits of Enterprise Social for IT ProfessionalsMicrosoft
The world has become a giant network, transformed by the
growth of mobile devices and social technologies. In fact,
there are now more devices than people.1 This networked
world is clearly evident in our personal lives: We keep in
touch with our friends and family on Facebook or Instagram,
use Twitter to get the latest news from people around the
globe, and often find our next career opportunity with
LinkedIn. In this networked world, people connect with each
other easily, information and knowledge move faster, and we
are able to accomplish more by working together.
The Future of Work in the Information AgeTrefor Smith
The combined influence of new technologies, new generations with their refreshing attitudes to more traditional workplace ways, and an abundance of data on our behaviour has, and continues to
To help prepare for the next phase of work, I examined ten key trends in workplace culture and outlined how they can help you and your team in the years to come.
FAO: Community Managers (and their brand bosses)Trefor Smith
There's no denying a Community Manager is a must have position for every brand in the social space.
In this short presentation we outline how this role is changing...
What the Future Holds for Internal CommunicationsTrefor Smith
Our annual guide identifies the key trends that are shaping the future of Internal Communications. This years guide focuses on:
1. Employee Feedback
2. Artificial Intelligence
3. Management
4. Internal comms strategy
5. The employee experience
6. Digital culture.
The Socially Enabled Enterprise Research Findings BriefLeader Networks
To demonstrate how organizations are leveraging social technologies and practices, Oracle, Leader Networks, and Social Media Today surveyed more than 900 marketing and technology executives from organizations around the world. The results showed that transitioning to a socially-enabled enterprise is a key priority for business executives, and also highlighted the challenges organizations need to overcome to realize the potential of social technologies.
One-in-two mobile owners in the US owns a smartphone, and many more own tablets. As most of these same consumers adapt their personal lifestyle to be “mobile first,” they expect their employers to be there to meet them. With the growing number of personal mobile devices in the hands of users, as well as increasingly remote organizations , there’s a great opportunity for organizations to increase productivity of their employees by allowing the use of these personal devices. Taking this on seems daunting, as IT has less ability to enforce a single standard than ever before. Not taking action, however, and ignoring this trend risks exposing corporate data to public clouds with no visibility on the part of IT. Enforcing a single standard will do a lot to serve all users partially, but none particularly well. "Power to the People: Identify and Empower Your Workforce," the new report by Altimeter Group analyst Chris Silva explores how companies are deploying mobile strategies to meet the the specific needs of their employees and the organization at large.
How can enterprise social technologies help your company? What tools will enable you to connect employees to each other and to information to address key challenges?
According to Altimeter Group research, the average enterprise-class company owns 178 social media accounts, while 13 departments—from marketing to customer support to legal-- actively engage in social media.
Yet social media— and as a result, social data— are still largely isolated from business-critical enterprise data sourced from platforms such as Customer Relationship Management, Business Intelligence and market research.
This lack of a holistic view of social signals in the context of other enterprise and external data can lead to partially-informed decisions, missed opportunity, and increased risk and cost, as the organization makes decisions without the benefit of critical input from external constituencies.
In this Altimeter Group research report reflecting input from 35 enterprise-class organizations and technology ecosystem contributors, industry analyst Susan Etlinger lays out an imperative for Social Data Intelligence, identifying key dimensions that organizations must understand, pragmatic steps they can take toward mature integration, and how successful businesses are already using social data in the context of other critical enterprise data to drive measurable value throughout the organization.
In June 2010, Gatorade unveiled its “Mission Control Center,” and in December of that year Dell announced its “Social Media Command Center.” Since then, organizations such as Hendrick Motorsports, The Oregon Ducks, Symantec and others have discussed how they use their social media command centers to listen to hundreds of thousands—even millions—of posts, interact with fans and customers, solve service issues and surface trends, risks and opportunities.
To learn more about the state of social media command centers, Altimeter Group spoke with three organizations — MasterCard, eBay, and Wells Fargo Bank — and found significant variations in objectives, priorities and technology for the command centers, but similarities in strategic focus and business planning.
In this report, Altimeter analyst Susan Etlinger presents findings, case studies, and expert recommendations for evaluating, building or fine-tuning a Social Media Command Center.
For more information about this report, please visit: bit.ly/evolution-of-smcc.
The Engagement Gap: How executives and employees think differently about empl...Brian Solis
New survey data shows that employees and executives have different views about employee engagement and the things organizations do to improve it. This is the result of the Engagement Gap. Employee engagement programs, while well intentioned, often miss the mark. This white paper describes the Engagement Gap, and shares survey results captured by Jostle Corporation in partnership with Brian Solis. The data suggests that effective employee engagement programs focus on turning organizations into more meaningful, congenial, and transparent communities.
Social Media Command Center - What's the Point?Avinash Joshi
The Social Media Command Center helps brands create a social showcase, providing live details about what’s happening on social media. View your social campaigns, events, community, and more with visually engaging displays that highlight conversations, volume, sentiment, geographic hotspots, and a lot more.
Social software lets employees connect and share in new ways, and can dramatically improve the effectiveness of your organization. But social technologies like microblogging, social networking, automated activity feeds, social spreadsheets, wikis, etc. are new to most organizations, and most IT departments don’t have experience with how to successfully implement them.
Success with social software involves a lot more than simply finding the product that best fits your needs. It involves framing the problem appropriately in the first place, defining your business goals, and choosing a rollout methodology designed to meet those goals. It involves selling your CFO, changing behavior across your organization, and more.
This paper is designed to help you learn from the mistakes of others before you, so you can avoid the common pitfalls of social software, and get fast business value.
Skyword Digital Agency of the Future Full ReportSkyword Inc.
The Agency of the Future Report is based on interviews with leading digital agencies. Download the report for access to insights from 15 top digital agencies, and get access to information about the tremendous service delivery and business innovation taking place.
We asked interviewees for their take on the disruptive forces affecting digital marketers today. They told us in their own words about the specific challenges they face. Above all, they told us how these challenges are being addressed and overcome.
Socially Driven Collaboration Research Study 2014 Leader Networks
What happens when Marketing and IT unite to tackle the escalating challenges that today’s
rapidly moving digital, social and mobile world bring? Collaboration brings both Marketing
and IT the potential to influence management decisions while, in tandem, add business value.
When Marketing collaborates with IT, the possibility exists for Marketing to make an impact
beyond raising awareness to improving speed to market for new products and services while
reducing project costs. In turn, IT’s collaboration with Marketing can give rise to greater
awareness of thought leadership and increase share of budget.
When collaboration happens, Marketing often leads the charge to break down the functional
silos with IT. And even though Marketing is making progress, it faces strong headwinds as it
attempts to advance collaboration within the company.
To get a better understanding of the state of collaboration between Marketing and IT, Oracle
commissioned Social Media Today and Leader Networks to field a study to investigate the
changing relationship between these functional teams. Responses were gathered from 662
Marketing and 263 IT leaders from more than 500 organizations around the world.
Data is of no use if you don’t know what to do with it. 2013 will see brands increasingly looking for social media data analysts who understand what to do with big data and how to use it for business results.
Learn about the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable
customer relationships. We build a strong case as to why Social CRM is relevant to companies today and why it is one of the most pivotal concepts to understand in business today. It is intended to meet the needs of both someone new to the
concepts, as well those requiring a comprehensive guide. Our hope is that you will find this paper serves as a starting point for your company to begin engaging deeply with your customers.
TCN on Air: Everything You Were Told about How to Build a Board was WrongThe Capital Network
Your Board is one of the most valuable parts of your company. They help you steer, make decisions, and could get you that first investment. Or they can push you off a cliff, vote incorrectly, and cost you your company. We will help you get to Plan A.
The revered Professor Les Charm will talk you through how to know who to put on (and keep off) of your Boards, and much more.
Expert -
Les Charm, Babson University
There are a growing number of examples demonstrating compelling and creative uses of data provided by U.S. Department of Health and Human Services (HHS) agencies.
HHS provides a wealth of open data sources and APIs. Industry, researchers and media have been able to put these data assets to good use, creating significant economic value, informing the public and improving public health.
How IT can empower your organization to wlanMicrosoft
How can enterprise social technologies from Microsoft help your company stay connected and secure when employees are increasingly becoming more mobile and distributed? What tools will enable you to connect employees to each other and at the same time provide the right levels of IT management?
Social CRM: The New Rules of Relationship ManagementJeremiah Owyang
18 Use Cases That Show Business How to Finally Put Customers First.
Customers continue to adopt social technologies at a blinding speed – yet organizations are unable to keep up. Why? Rapid adoption of social networking enables users to connect with individuals and communities who share mutual interests, increasingly leaving organizations out of the conversation. Simply hiring more people to keep up with social marketing, sales, and support will not be sufficient, as consumers and their new channels will always outnumber employees. As a result, companies need an organized approach using enterprise software that connects business units to the social web – giving them the opportunity to respond in near-real time, and in a coordinated fashion.
An honest look at how digital and social media can be used to create tangible value for companies, customers and consumers.
Authors:
Magan Arthur & Rob Mallens
With inputs from:
Sumathi Venkitaraman,
Head, Marketing at CustomerXPs Software
www.customerxps.com
The Benefits of Enterprise Social for IT ProfessionalsMicrosoft
The world has become a giant network, transformed by the
growth of mobile devices and social technologies. In fact,
there are now more devices than people.1 This networked
world is clearly evident in our personal lives: We keep in
touch with our friends and family on Facebook or Instagram,
use Twitter to get the latest news from people around the
globe, and often find our next career opportunity with
LinkedIn. In this networked world, people connect with each
other easily, information and knowledge move faster, and we
are able to accomplish more by working together.
The Future of Work in the Information AgeTrefor Smith
The combined influence of new technologies, new generations with their refreshing attitudes to more traditional workplace ways, and an abundance of data on our behaviour has, and continues to
To help prepare for the next phase of work, I examined ten key trends in workplace culture and outlined how they can help you and your team in the years to come.
FAO: Community Managers (and their brand bosses)Trefor Smith
There's no denying a Community Manager is a must have position for every brand in the social space.
In this short presentation we outline how this role is changing...
What the Future Holds for Internal CommunicationsTrefor Smith
Our annual guide identifies the key trends that are shaping the future of Internal Communications. This years guide focuses on:
1. Employee Feedback
2. Artificial Intelligence
3. Management
4. Internal comms strategy
5. The employee experience
6. Digital culture.
The Socially Enabled Enterprise Research Findings BriefLeader Networks
To demonstrate how organizations are leveraging social technologies and practices, Oracle, Leader Networks, and Social Media Today surveyed more than 900 marketing and technology executives from organizations around the world. The results showed that transitioning to a socially-enabled enterprise is a key priority for business executives, and also highlighted the challenges organizations need to overcome to realize the potential of social technologies.
One-in-two mobile owners in the US owns a smartphone, and many more own tablets. As most of these same consumers adapt their personal lifestyle to be “mobile first,” they expect their employers to be there to meet them. With the growing number of personal mobile devices in the hands of users, as well as increasingly remote organizations , there’s a great opportunity for organizations to increase productivity of their employees by allowing the use of these personal devices. Taking this on seems daunting, as IT has less ability to enforce a single standard than ever before. Not taking action, however, and ignoring this trend risks exposing corporate data to public clouds with no visibility on the part of IT. Enforcing a single standard will do a lot to serve all users partially, but none particularly well. "Power to the People: Identify and Empower Your Workforce," the new report by Altimeter Group analyst Chris Silva explores how companies are deploying mobile strategies to meet the the specific needs of their employees and the organization at large.
How can enterprise social technologies help your company? What tools will enable you to connect employees to each other and to information to address key challenges?
According to Altimeter Group research, the average enterprise-class company owns 178 social media accounts, while 13 departments—from marketing to customer support to legal-- actively engage in social media.
Yet social media— and as a result, social data— are still largely isolated from business-critical enterprise data sourced from platforms such as Customer Relationship Management, Business Intelligence and market research.
This lack of a holistic view of social signals in the context of other enterprise and external data can lead to partially-informed decisions, missed opportunity, and increased risk and cost, as the organization makes decisions without the benefit of critical input from external constituencies.
In this Altimeter Group research report reflecting input from 35 enterprise-class organizations and technology ecosystem contributors, industry analyst Susan Etlinger lays out an imperative for Social Data Intelligence, identifying key dimensions that organizations must understand, pragmatic steps they can take toward mature integration, and how successful businesses are already using social data in the context of other critical enterprise data to drive measurable value throughout the organization.
In June 2010, Gatorade unveiled its “Mission Control Center,” and in December of that year Dell announced its “Social Media Command Center.” Since then, organizations such as Hendrick Motorsports, The Oregon Ducks, Symantec and others have discussed how they use their social media command centers to listen to hundreds of thousands—even millions—of posts, interact with fans and customers, solve service issues and surface trends, risks and opportunities.
To learn more about the state of social media command centers, Altimeter Group spoke with three organizations — MasterCard, eBay, and Wells Fargo Bank — and found significant variations in objectives, priorities and technology for the command centers, but similarities in strategic focus and business planning.
In this report, Altimeter analyst Susan Etlinger presents findings, case studies, and expert recommendations for evaluating, building or fine-tuning a Social Media Command Center.
For more information about this report, please visit: bit.ly/evolution-of-smcc.
The Engagement Gap: How executives and employees think differently about empl...Brian Solis
New survey data shows that employees and executives have different views about employee engagement and the things organizations do to improve it. This is the result of the Engagement Gap. Employee engagement programs, while well intentioned, often miss the mark. This white paper describes the Engagement Gap, and shares survey results captured by Jostle Corporation in partnership with Brian Solis. The data suggests that effective employee engagement programs focus on turning organizations into more meaningful, congenial, and transparent communities.
Social Media Command Center - What's the Point?Avinash Joshi
The Social Media Command Center helps brands create a social showcase, providing live details about what’s happening on social media. View your social campaigns, events, community, and more with visually engaging displays that highlight conversations, volume, sentiment, geographic hotspots, and a lot more.
Social software lets employees connect and share in new ways, and can dramatically improve the effectiveness of your organization. But social technologies like microblogging, social networking, automated activity feeds, social spreadsheets, wikis, etc. are new to most organizations, and most IT departments don’t have experience with how to successfully implement them.
Success with social software involves a lot more than simply finding the product that best fits your needs. It involves framing the problem appropriately in the first place, defining your business goals, and choosing a rollout methodology designed to meet those goals. It involves selling your CFO, changing behavior across your organization, and more.
This paper is designed to help you learn from the mistakes of others before you, so you can avoid the common pitfalls of social software, and get fast business value.
Skyword Digital Agency of the Future Full ReportSkyword Inc.
The Agency of the Future Report is based on interviews with leading digital agencies. Download the report for access to insights from 15 top digital agencies, and get access to information about the tremendous service delivery and business innovation taking place.
We asked interviewees for their take on the disruptive forces affecting digital marketers today. They told us in their own words about the specific challenges they face. Above all, they told us how these challenges are being addressed and overcome.
Socially Driven Collaboration Research Study 2014 Leader Networks
What happens when Marketing and IT unite to tackle the escalating challenges that today’s
rapidly moving digital, social and mobile world bring? Collaboration brings both Marketing
and IT the potential to influence management decisions while, in tandem, add business value.
When Marketing collaborates with IT, the possibility exists for Marketing to make an impact
beyond raising awareness to improving speed to market for new products and services while
reducing project costs. In turn, IT’s collaboration with Marketing can give rise to greater
awareness of thought leadership and increase share of budget.
When collaboration happens, Marketing often leads the charge to break down the functional
silos with IT. And even though Marketing is making progress, it faces strong headwinds as it
attempts to advance collaboration within the company.
To get a better understanding of the state of collaboration between Marketing and IT, Oracle
commissioned Social Media Today and Leader Networks to field a study to investigate the
changing relationship between these functional teams. Responses were gathered from 662
Marketing and 263 IT leaders from more than 500 organizations around the world.
Data is of no use if you don’t know what to do with it. 2013 will see brands increasingly looking for social media data analysts who understand what to do with big data and how to use it for business results.
Learn about the foundational components of Social CRM and lays the groundwork required for your company to build and maintain long and valuable
customer relationships. We build a strong case as to why Social CRM is relevant to companies today and why it is one of the most pivotal concepts to understand in business today. It is intended to meet the needs of both someone new to the
concepts, as well those requiring a comprehensive guide. Our hope is that you will find this paper serves as a starting point for your company to begin engaging deeply with your customers.
TCN on Air: Everything You Were Told about How to Build a Board was WrongThe Capital Network
Your Board is one of the most valuable parts of your company. They help you steer, make decisions, and could get you that first investment. Or they can push you off a cliff, vote incorrectly, and cost you your company. We will help you get to Plan A.
The revered Professor Les Charm will talk you through how to know who to put on (and keep off) of your Boards, and much more.
Expert -
Les Charm, Babson University
There are a growing number of examples demonstrating compelling and creative uses of data provided by U.S. Department of Health and Human Services (HHS) agencies.
HHS provides a wealth of open data sources and APIs. Industry, researchers and media have been able to put these data assets to good use, creating significant economic value, informing the public and improving public health.
Not all angel groups are created equal. Hear from the leaders of the top angel groups in Boston on where to begin when you are approaching angel groups. Learn what to expect when you approach angel groups and how to make your application and pitch stand out.
Questions answered will include:
How do you approach angel groups?
What are the most important parts of the application?
What is the best way to prepare for your pitch to an angel group?
What about the JOBs act and the new solicitation rules, how does that change the landscape?
Experts:
Ben Littauer, Walnut Venture Associates
Christopher Mirabile, Launchpad Venture Group
Generatie Y, Hoe kijkt deze generatie tegen de huidige arbeidsmarkt aan?
Generatie Y wil zelfstandigheid maar daarbij ook de verantwoordelijkheid, want met verantwoordelijkheid heb je wat te betekenen.
Generatie Y zit aan het bureau van de baas. Bij generatie y bestaat geen hiërarchie, slechts functiescheiding.
We create web and multimedia products, brand identity and simple and well designed interfaces to interact with people.
At Inovazi we transform your ideas in working solid products that make your company more competitive.
We do consultancy in Brand strategy, Web and Multimedia development, Web Site UI and advertising.
Using technology-enabled social prescriptions to disrupt healthcareDr Sven Jungmann
As chronic diseases are increasingly straining healthcare systems, social factors are gaining importance. Since the birth of social medicine (19th century), we saw many failed attempts to beat the dominance of the biomedical model. Social prescriptions have come, raising hopes that non-biomedical solutions will improve outcomes and optimise resource use. Social Prescriptions connect citizens to support to address social determinants of health and encourage self-care for physical and mental health. Social prescriptions can make us healthier cheaper and with fewer side effects than most drugs. Social prescriptions can become a disruptive force as they can be personalised, improve lifestyle-related diseases, and support non-biomedical issues affected by social determinants of health.
Digital technology advancements like Internet of Things (IoT)
* Wearable technologies
* Blockchain
* Robotics
* Big data
*Advanced analytics are changing consumer perceptions
Physicians are rapidly adopting social media tools such as Twitter and LinkedIn as part of their approach to keeping up to date with the latest developments in healthcare. As the use of these digital tools becomes increasingly commonplace and mobile apps gain acceptance for supporting healthcare interactions, the physician liaison team can leverage digital tools and social media to improve the efficiency and effectiveness of the delivery of information. Digital tools can serve as a pathway to providing easier and more direct access to information and tools that help to strengthen relationships with referring doctors and their practice staff.
In this paper, we present a best practices from around the country in using digital tools to connect with referring physicians. When used appropriately, digital tools can configured and applied to improve relationships, grow referral volumes, and increase the efficiency and effectiveness of your physician liaisons.
9 Actionable Healthcare Tweets from HIMSS 2015Buddy Scalera
9 tweets and action items for healthcare marketers and content strategists, as developed by Marilyn Cox @MarilynECox (Oracle) and Buddy Scalera @MarketingBuddy.
Be sure to visit: http://www.slideshare.net/americanregistry
Patient relationship management on the cloudComidor
Healthcare organizations have realized that having long-term relationships with their customers can help improve their satisfaction and general health. As a result they want to build strong relationships with their patients.The best way to achieve that is the use of Patient Relationship Management (PRM).
iMinds insights on citizen health empowermentiMindsinsights
As more people are living longer than before and with chronic disease on the rise, disease prevention alone is no longer enough. Citizens need to take more control over their health – by giving them greater access to their personal health information and equipping them with tools and insights to better manage their lifestyles.
iMinds insights is a quarterly publication providing you with relevant tech updates based on interviews with academic and industry experts. iMinds is a digital research center and incubator based in Belgium.
Webinar materials prepared for Association for Community-Affilitated Plans (ACAP). Healthcare consumerism is coming - are you prepared? As industry changes, so consumers adapt, and today's consumers have a world of information and engagement tools at their fingertips. In this webinar, learn how health insurance organizations and other healthcare companies can increase and improve their consumer experience through meaningful engagement, through social media.
SharePoint Online (SPO) is full of new innovation and welcome improvements.
The premier sharing service is updated with a new, fluid user interface, active personal file sharing, higher storage limits for both personal and team sites, a high-end cloud app development model, and more robust tooling for admins to more easily and effectively control their SPO environment. Everyone benefits from the new SharePoint Online!
White Paper: Migrating IBM Lotus Notes and Domino to the Cloud: Selecting Mic...Office
This white paper showcases the migration approaches and challenges involved in moving from IBM Lotus Notes and Lotus Domino to either of two cloud-based options: Microsoft® Office 365 (the successor of Microsoft Business Productivity Online Suite, or BPOS), and Google Apps for Business (GAFB, formerly known as Google Apps Premier Edition). The paper clarifies the differences between the two options, and describe their benefits in detail to help you make an informed decision about them.
White Paper: Look Before You Leap Into Google AppsOffice
Many IT organizations that have evaluated Google Apps have found that the projected versus actual costs of switching to Google Apps greatly increase their total cost of ownership (TCO). This white paper discusses three major hidden-cost areas associated with Google Apps: Deployment costs, IT Support costs, and User Training and File Fidelity costs.
Utility Gains Productivity, Innovation from Content Management, Collaboration...Office
Severn Trent Water wanted its information to flow as smoothly as the water it delivered daily to millions of customers in the United Kingdom. Its existing systems had grown organically over time; now it was time to adopt a single, strategic direction. For a new content management and collaboration platform, the company chose Microsoft SharePoint Server 2010 over an update to its IBM Lotus Notes deployment and aging intranet, based on WebSphere. The results: the company’s intranet is expected to publish more content more quickly, while saving editors time that they can use to boost the quality of content. Collaboration tools will foster greater innovation. And the new technology supports a broader drive to modernise the ways that employees use and share information.
Oil and Gas Company Standardizes Workflows, Saves Millions of DollarsOffice
Samson Investment Company is an upstream oil and gas company. Employees have to manage a large volume of data generated from evaluating well prospects, and it was difficult for them to find information in third-party solutions and data silos. Teams approached pre-drill workflows differently, and management had difficulty assessing global operations and coordinating drilling schedules. Samson addressed most of these issues with a knowledge management and collaboration solution based on Microsoft Office SharePoint Server 2007 and Microsoft SQL Server 2008 R2. With streamlined access to consolidated data, Samson employees no longer spend a significant amount of time looking for information. Staff uses built-in scheduling logic to maximize efficiency to prepare the surface for rig move in and materials acquisition. Field labor costs are reduced by avoiding expedited location preparations.
Food Giant Improves Reporting, Streamlines Development with Collaboration Pla...Office
Del Monte Foods is one of the largest producers and distributors of food and pet products in the United States. The company relies on Microsoft products and technologies to run its technology infrastructure and recently participated in an early adopter program for Microsoft SharePoint Server 2010. Del Monte is developing a SharePoint Server 2010–based application that helps the Finance department automate manual business processes such as approval workflows, and helps it ensure compliance by improving reporting capabilities. Del Monte plans to deploy similar applications for streamlining business processes to other business units throughout the company. With implementations that require little or no custom coding, Del Monte anticipates development cost savings, continued efficiency gains, and better business insights and results enterprisewide.
Want to move your career forward? Looking to build your leadership skills while helping others learn, grow, and improve their skills? Seeking someone who can guide you in achieving these goals?
You can accomplish this through a mentoring partnership. Learn more about the PMISSC Mentoring Program, where you’ll discover the incredible benefits of becoming a mentor or mentee. This program is designed to foster professional growth, enhance skills, and build a strong network within the project management community. Whether you're looking to share your expertise or seeking guidance to advance your career, the PMI Mentoring Program offers valuable opportunities for personal and professional development.
Watch this to learn:
* Overview of the PMISSC Mentoring Program: Mission, vision, and objectives.
* Benefits for Volunteer Mentors: Professional development, networking, personal satisfaction, and recognition.
* Advantages for Mentees: Career advancement, skill development, networking, and confidence building.
* Program Structure and Expectations: Mentor-mentee matching process, program phases, and time commitment.
* Success Stories and Testimonials: Inspiring examples from past participants.
* How to Get Involved: Steps to participate and resources available for support throughout the program.
Learn how you can make a difference in the project management community and take the next step in your professional journey.
About Hector Del Castillo
Hector is VP of Professional Development at the PMI Silver Spring Chapter, and CEO of Bold PM. He's a mid-market growth product executive and changemaker. He works with mid-market product-driven software executives to solve their biggest growth problems. He scales product growth, optimizes ops and builds loyal customers. He has reduced customer churn 33%, and boosted sales 47% for clients. He makes a significant impact by building and launching world-changing AI-powered products. If you're looking for an engaging and inspiring speaker to spark creativity and innovation within your organization, set up an appointment to discuss your specific needs and identify a suitable topic to inspire your audience at your next corporate conference, symposium, executive summit, or planning retreat.
About PMI Silver Spring Chapter
We are a branch of the Project Management Institute. We offer a platform for project management professionals in Silver Spring, MD, and the DC/Baltimore metro area. Monthly meetings facilitate networking, knowledge sharing, and professional development. For event details, visit pmissc.org.
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How to work like a network: for the health industry professional
1. ENTERPRISE SOCIAL FOR HEALTHCARE
How to Work Like a Network: For
the Health Industry Professional
Your Guide to Driving Impact for Better Health with Enterprise Social
ENTERPRISE SOCIAL FOR HEALTHCARE
Estimated reading time: 20 minutes
2. Introduction
Part One:
Establish Task Force Headquarters
Part Two:
Fortify and Mobilize the Task Force
Part Three:
Initiate Operation Transformation
Table of
Contents
2
4
7
20
Enterprise Social describes a new way of working that taps into the power of human networks. It’s an approach that brings the essence of consumer social
networks—connecting with others, rapid information sharing, and easy discovery—to the enterprise. By connecting individuals to a dynamic network of
people and information, Enterprise Social enables employees to respond faster, accomplish more, and keep your business moving forward together.
The Microsoft vision for Enterprise Social is to empower organizations to work like a network by delivering seamless social experiences across familiar
applications people already use, including Microsoft Office 365, Microsoft Dynamics CRM, Yammer, SharePoint Online, Lync, and virtually any other
application or service that matters to your company.
3. ENTERPRISE SOCIAL FOR HEALTHCARE
The epoch of healthcare transformation is well underway, and you’ve got your
game face on. You’re doing everything you can to keep up with the changing
tides of healthcare reform, but you can’t go it alone. Making healthcare affordable,
sustainable, and accessible is no small feat. You need an entire team of change
champions on your side—a transformation task force—to collaborate, innovate,
and ultimately accelerate the new age of healthcare.
It’s not just about healthcare anymore—it’s about health. Better health for everyone. And this big idea will work only if
everyone gets involved—patients, providers, administrators—the whole healthcare ecosystem. This is your task force of
trailblazers and groundbreakers. Each member plays a vital role in healthcare reform, and each member shares equal
responsibility in moving the mission forward.
Of course, every task force needs a headquarters. A bat cave. A central lab for idea incubation. And every task force HQ
needs agile technology to power it all. A robust set of tools that keeps everyone engaged, connected, and empowered—
anytime, anywhere.
2
4. ENTERPRISE SOCIAL FOR BUSINESS LEADERS
This is your guide to connecting providers, patients, administrators, and
administrators using Microsoft Enterprise Social technologies. We start with the
basics—the pros, benefits, and perks of using Enterprise Social for healthcare.
Next, we show you three powerful ways to connect your task force.
Finally, we show you how to start working like a network to transform healthcare.
3
6. ENTERPRISE SOCIAL FOR HEALTHCARE
5
The Value of Enterprise Social
for Healthcare
Consider this: People check their mobile devices about
150 times a day, usually to connect with some of the 1.8
billion other people also using mobile devices. That’s a
lot of connecting.
What if you could harness that same networking
power and apply it to healthcare innovation? How
many problems could you solve? How much could you
improve patient care?
Enterprise Social helps you do exactly that:
• Unite health professionals and patients with
effective communication channels.
• Facilitate innovation and collaboration across
departments, hospitals, clinics, and other locations.
• Listen, learn, and adapt to rapid industry changes.
7. ENTERPRISE SOCIAL FOR HEALTHCARE
6
With Enterprise Social technologies, your
task force can:
• Streamline team conversations by creating a Group in Yammer.
• Detect health issues in surrounding communities with Microsoft
Social Listening.
• Coauthor and share documents with Office 365.
• Access patient information and documentation using SharePoint
or OneDrive.
• Send instant messages and set up video conferences instantly
with Lync.
“Our employees
can now collaborate
and communicate
independent of time or
place and can access the
documents that they need
in order to do their jobs
from anywhere and at
any time.”
—Miranda de Gouw, Information and
Automation Manager, Florence Zorg
9. ENTERPRISE SOCIAL FOR HEALTHCARE
Every member of your task force has a unique role
to play in healthcare transformation, and it’s time to
arm them with the tools they need to jump into the
mission and fight for reform.
Listen Up and Bring Healthcare
to the People
Healthcare consumers are hungry for change. They know that the United
States has the highest per-capita health costs in the world, and they’re ready
for a little less talk and a little more action. They’re not going to settle for
the status quo in today’s information age—they want to know how much it’s
going to cost, why it costs so much, and what they can do to mitigate those
costs. In other words, they want a seat at the table.
8
Nine out of ten people
want a say in important
decisions regarding their
healthcare.
—Altarum Institute’s Survey of
Consumer Healthcare Opinions
10. ENTERPRISE SOCIAL FOR HEALTHCARE
9
Take the Social Pulse
Over 70 percent of all Internet users are active social
media users, and 90 percent of 18–24-year-olds say
they trust medical information shared by others on
social media networks. What does that mean for
you? It means healthcare consumers are out there in
droves, and they’re looking for ways to improve
their health.
Keep your finger on the pulse of what your patients
want to know with Microsoft Social Listening:
• Tap into emerging health and wellness
trends to better frame provider/patient
conversations.
• Monitor social sentiment about your
health organization across all of your
social networks.
• Collect invaluable customer data to improve
care delivery.
11. ENTERPRISE SOCIAL FOR HEALTHCARE
Empower Action
Engaged patients enjoy better outcomes and incur lower costs; however, patients often have trouble following treatment
plans and would appreciate a little peer pressure from their doctor between visits.
Patient engagement systems are a large chunk of health reform initiatives. In fact, Meaningful Use Stage 2 practices
involve using secure electronic messaging to communicate with patients.
Enterprise Social helps providers and patients stay in touch before, after, and between office visits with secure, cloud-
based email. Advanced encryption keeps every exchange secure, helping patients safely ask questions, view care plans,
prepare for visits, and make informed decisions.
Research shows…
Eighty-three percent
of patients don’t follow
treatment plans.
Forty-two percent would
be more likely to follow
treatment plans with coaching
from their doctors
between visits.
Fifty-five percent of providers
don’t communicate with patients
outside of the office.
10
12. ENTERPRISE SOCIAL FOR HEALTHCARE
Encourage Prevention
A patient’s role in your transformation task force is taking charge of their own health. You can improve healthcare, but
patients have to meet you halfway by staying proactive.
Encourage your community to commit to healthy living through thriving social communities via Yammer external
networks. Patients can use their desktop or mobile devices to interact in a secure, moderated environment run by
healthcare professionals they trust. Using this network, you can easily disseminate prevention information and create
healthy dialogues around simple things patients can do to stay healthy. After all, knowledge is the best medicine.
11
Chronic diseases are the most preventable, yet they account for:
Seventy-five percent of
healthcare spending.
Eighty-one percent of
hospital admissions.
Sixty percent of deaths
worldwide.
13. ENTERPRISE SOCIAL FOR HEALTHCARE
“The function of protecting and developing health must
rank even above that of restoring it when it is impaired.”
—Hippocrates
Ways Enterprise Social Can Help You Join Forces
with Patients3
Tell Me About
Your Symptoms
Use Microsoft Social Listening to tap
into social media channels and identify
broader health and wellness trends
facing your community.
Take One and Call
Me in the Morning
Stay in touch before, after, and
between office visits with Office 365,
Lync, and Skype, and establish stronger
provider/patient relationships, even on
the go.
An Apple a Day
Create health and wellness
communities using Yammer external
networks, and provide a forum for
addressing general questions about
healthy lifestyle habits.
1 2 3
14. ENTERPRISE SOCIAL FOR HEALTHCARE
Organize the Ranks to Adapt
Healthcare institutions are moving from standalone hospitals to robust health systems that include physician practices,
ambulatory centers, diagnostic centers, home care services, wellness centers, and more. This means that healthcare
professionals must perform as a tightly knit multidisciplinary team with impeccable communication to mitigate adverse
medical events. Why? Because poor communication breeds inefficient workflows, redundancy, and patient safety issues.
Part of the Affordable Care Act is improving overall quality by making healthcare more patient-centered, reliable,
accessible, and safe. As you accomplish these goals, you’ll increase referrals and achieve excellent HCAHPS scores,
resulting in continued growth and profitability for your healthcare system.
13
“At the clinic, we need the free flow of one-to-many communications among doctors, allied
health professionals, clinic staff, and patients to coordinate efficient patient care. Our EMR
[electronic medical record] system did not facilitate communication among providers. We
wasted time trying to reach people by phone and waiting for emails, time we could be
spending on providing care. With our Yammer-based network, we have the tools to truly
transform healthcare in a sustainable manner.”
—Dr. Sanjeev Goel, Physician, Wise Elephant Family Health Team, Brampton, Ontario
15. So how do you improve quality? You
improve communication. The Joint
Commission Sentinel Event database
shows that 70 percent of reported sentinel
events were a direct result of insufficient
care-team communication. In other words,
when providers miscommunicate,
patients suffer.
You can improve patient safety by
connecting your care teams with
real-time communication to share
expertise, ask questions, and further
evidence-based care.
The result of more efficient
communication? Increased accountability,
fewer gaps in care, better use of resources,
and fewer adverse events.
Collaborative Work Spaces
Create designated collaboration spaces for teams or projects using Yammer.
Healthcare professionals can subscribe to groups specific to their specialty, getting
quick access to the information and people most relevant to them.
Quick Information Access
Increase operational efficiency with Office Delve, an app that surfaces personalized
content from across Office 365. Administrators and clinicians alike can break down
silos and quickly find pertinent documents based on user activity, meaning less time
digging for documents and more time caring for patients.
Flexible Teamwork Hubs
Co-edit documents, including anything from budget proposals to patient care
protocols to department initiatives, using Office Online. Discuss real-time changes
and updates in side-by-side document conversations while files automatically sync via
Microsoft OneDrive.
Virtual Meeting Rooms
Dispersed teams across various hospitals, clinics, or rural locations can easily
communicate using Microsoft Outlook, Lync, or Skype for Business, eliminating travel,
bandwidth, and conferencing costs.
Instant Internal Updates
Keep every single employee—no matter their location—in the loop with the Yammer
mobile app. Employees can engage in crucial conversations and access important
documents on any device, any platform, any time.
Ways to Connect Care Teams with
Enterprise Social
1
2
3
4
5
5
16. Enterprise Social Task Forces in Action
Tag Teaming It
Primary care physician Doctor Hyer has a patient presenting with a mild rash. She thinks it’s atopic eczema but would like
a dermatological consult to be sure. Dr. Hyer uses Lync to send an instant message with a photo of the rash to a
dermatologist in a sister clinic who responds within minutes with confirmation and advice on a treatment plan.
Building a Unified Front
A large healthcare provider has 22 hospitals and 186 clinics housed across three different states and is working on a new
initiative to standardize care with enterprise-wide care process models. To get each location on board, they created a
knowledge base using SharePoint Online. Providers can quickly access these models and implement them immediately.
Additionally, each location has a designated subject matter expert whom employees can contact via Lync with any
questions, no matter their location.
Maintaining Mission Control
A critical care unit treats patients with complex neurological issues. Because each patient sees several specialists
throughout a visit, providers use Microsoft Dynamics CRM to create a complete and accurate profile on each patient at
each point of care. Every member of the care team can record notes, vitals, and diagnosis information without any critical
information falling through the cracks.
3
2
1
17. ENTERPRISE SOCIAL FOR HEALTHCARE
16
Transform Healthcare
More than 78 million baby boomers are reaching their golden years, and
health systems have to grow to meet the demand. At the same time, however,
they’re facing a fiscal pinch as reimbursements shift from fee-for-service
models to results-based models. The task at hand is a tough one, with several
moving parts all clamoring for equal attention. The good news? Your task
force is filled with capable innovators eager to contribute to the shared pool
of ideas for growth and transformation.
But so what? Your reps might recognize faces on their team overseas and
share cat videos, but how could that possibly matter for business?
“Because we do feel so connected, we’re really likely to jump in and help one
another out. It encourages openness and frank communication that enables
people to be themselves and help others the best that they can on Yammer.
We can be transparent with each other and with the rest of the organization,
and that trickles down to our customer.”
Foster Innovation
Growth requires innovation, and true innovation starts with an exchange of
ideas. Enterprise Social is your key to facilitating that exchange.
“The greatest danger in
times of turbulence is not
the turbulence; it is to act
with yesterday’s logic.”
—Peter Drucker, Management
Consultant, Educator, Author
18. ENTERPRISE SOCIAL FOR HEALTHCARE
Collect input from doctors, nurses, administrators, and researchers, and pool their creative insights into a single
searchable interface, such as Yammer. Conversations are organized in threads, and documents are housed in one place,
decluttering inboxes and helping everyone involved track progress on new ideas, programs, and initiatives.
Recruit Allies
Healthcare reform initiatives rely heavily on physician cooperation and involvement to succeed. Happiness is contagious,
and satisfied physicians breed satisfied patients. Additionally, the happier your physicians are, the more likely you’ll be to
recruit the best physicians out there, leading to better outcomes and increased growth opportunities.
“Poor communication is often cited as a root cause of
medical staff dissatisfaction and cultural discordance
between administrators and physicians. This has a bearing
not only on physician satisfaction but also on recruitment
and retention. Considering the high costs associated with
physician turnover, healthcare administrators would be
wise to pay more attention to how they
are communicating.”
—Bill Crounse, MD, Senior Director Worldwide Health, Microsoft
17
19. ENTERPRISE SOCIAL FOR HEALTHCARE
18
As you carefully consider the needs of the physicians on your task force, you’ll gain powerful allies with valuable firsthand
insight into the healthcare transformation game. Enterprise Social helps you open two-way conversation between
administrators and providers, offering ample opportunity for everyone to voice their opinions and suggest ideas
for improvement.
Improve the Patient Experience
Patient satisfaction has always been top-of-mind for hospitals. Happy patients don’t file lawsuits, and rave reviews attract
new patients and top-notch physicians.
Perhaps more importantly, though, patient satisfaction affects reimbursement for care. In a hospital’s Total Performance
Score (TPS), 70 percent is based on clinical metrics, with patient satisfaction accounting for the remaining 30 percent. If
your patients aren’t happy, you may be looking at penalties and lost incentives.
“We envision putting Lync and Skype-enabled devices at patient bedsides so that
patients can have video calls with their families, find their doctors more easily, and
participate in conferences with remote specialists. If we can provide an opportunity
for a patient to see their loved one for one last time at the end of their life, we want
to be able to do that.”
—Chris Stone, Audio/Visual Lead Engineer, Adventist Health System
20. The clincher here is that patients often
don’t judge a stellar experience by the
clinical side of things. They’re more
influenced by the intangible—the quality
of interactions and how simple and easy
the whole process was.
Innovative technology that streamlines
care and process greatly impacts
patient satisfaction. If you can make
their lives easier at a time when they
may be feeling stressed or scared,
you’ll provide extraordinary care and
earn their admiration, keeping your
patient satisfaction scores up and your
reimbursements rolling in.
Crowd Source Ideas
Engage your entire task force to crowd source innovative ideas for new programs,
better processes, and cost-reduction efforts using Yammer.
Engage Change Champions
Collect physician communication preferences using Microsoft Dynamics CRM
and start engaging with them more effectively. Distribute important internal
messages quickly with Yammer push notifications and collect feedback on internal
documentation and proposals using Office Online.
Reduce Costs
Simplify IT administration and save money by keeping all services on one platform
with Office 365. The familiar tools eliminate training costs while still protecting patient
data with technology that adheres to privacy regulations such as HIPAA, ISO 27001,
and EU Model Clauses.
Improve the Patient Experience
Make patients’ lives easier by expanding your telehealth initiatives using Skype and
Lync. Patients can hold video conferences and exchange instant messages with their
providers between visits without having to leave home. Distribute patient education
videos to prepare patients for surgery or visits using OneDrive, and share intake
documents and forms using Office Online.
Ways to Transform Healthcare with
Enterprise Social
1
2
3
4
4
22. ENTERPRISE SOCIAL FOR HEALTHCARE
21
Enterprise Social delivers a
powerful set of tools that
connects your task force and
empowers them to drive lasting
impact for better health. By using
technology that is just as powerful
as it is familiar, they will start to
work like a network, and you’ll
see improvements in patient
engagement, clinical outcomes,
and healthcare as a whole.
“My department doesn’t have a large technology budget, and we couldn’t afford a solution that required
us to buy and maintain hardware and software. With Office 365, we don’t need to. We subscribe to just
what we need. It’s a highly affordable solution.”
—Professor Phillip Dean, Head of the Department of Pharmacy and Quality Control Laboratory Services,
North Tees and Hartlepool National Health Services Trust
23. ENTERPRISE SOCIAL FOR HEALTHCARE
22
As a longtime and trusted partner for IT, Microsoft is uniquely positioned to enable patient-centered care through end-
to-end software, devices, and services that are specifically designed to meet the unique needs of health organizations
and their patients. Microsoft Enterprise Social technologies enable companies to engage, inform, and connect their
employees, clients, and suppliers, and were awarded the top position in Gartner’s 2014 Magic Quadrant for Social
Software in the Workplace. There are three primary reasons that more than 400,000 organizations have chosen
Microsoft Enterprise Social technologies to improve their business:
• Enterprise-grade technology built for business – Microsoft offers companies the experience, global
footprint, security, and reliability they expect from enterprise cloud solutions.
• A comprehensive and connected platform – Microsoft offers a comprehensive and deeply connected
platform for delivering seamless social experiences across many familiar applications as well as customers’
data centers, service providers, and the Microsoft public cloud.
• Familiar and intuitive user experience and applications – Microsoft provides consistent, familiar, and
intuitive applications across its cloud solutions to drive faster, lower-cost implementation and high user
adoption, which lead to improved productivity and better business results.
Ready to work like a network and transform healthcare? Learn more about
Microsoft Enterprise Social at www.enterprisesocial.com.