This document provides guidance for learning and development (L&D) professionals to think and act more like a Chief Learning Officer. It emphasizes the importance of L&D aligning its goals with the top business goals of growth, customers, margin, velocity, and cash. L&D should learn the language of the C-suite by understanding what metrics and goals are truly important to executive leadership. The document also stresses that L&D focus on outcome-based metrics that demonstrate how training impacts job performance and business results rather than just reactions or knowledge gained from training programs.

1. THINK
HOW TO
LIKE A CHIEF LEARNING OFFICER

2. Head of Training
Bill Cushard
ServiceRocket
twitter.com/billcush
linkedin.com/in/billcushard

3. True
Allignment
Outcome v.
Operating
Metrics
Learn the
Language
Learning to
Think
What
Language
C-Suite Really
Wants...

4. My Learning
New Hire Training at E*TRADE
On-the-Job Training
Measuring Training
Make my Goals the Business Goals

5. Our Language
April 2011
Jay Cross
Chief Learning Officer Magazine
http://bit.ly/WSGlossary
Working Smarter Glossary

6. Stop trying the educate the
business on our language, and
start learning theirs.

7. Exercise
What are the top 3 goals of
your (or your client's)
organization?

8. Cash
Margin
Velocity
Growth
Customers

9. http://bit.ly/5EssentialTerms
5 Essential Terms for
Learning Leaders

10. True Alignment is...

11. ...Make Your Goals
the Business Goals

12. Operating v. Outcome Metrics
What Did We Produce? How Did We Produce It?

13. Do people like our
training?
METRICS
LEARNING
1 2 3 4
37%91% 80%
54%
Did people learning
something?
Did people apply what
they learned?
Did people improve job
performance?
Reaction Knowledge Behavior Results
Source: State of the Industry Report 2010

15. Exercise
Come up with 3-5 ways L&D
can impact one of the 5:
---------------------------
Cash > Margin > Velocity >
Growth > Customers

17. 2015CLO Agenda
L & D / T A L E N T M A N A G E M E N T G O A L S
Learn the Business Align Goals Set and Achieve Results
Learn what the CEO
wants you to know.
Learn top 3-5 goals of
the business.
Be outcome-oriented.
Set outcome metrics.
Think results.
Make your goals the
business goals.
Produce value for the
business.
Help the business
achieve it's top goals.

18. Final Exercise
If the business goal is ...
The L&D goal should be ...

19. Thank You!