How to make customers love you social

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Join us for an exclusive webinar with Jeb Blount, author of People Love You: The Real Secret to Delivering Legendary Customer Experiences. This book and author discussion is the second for the Social Business Book Club, brought to you by Wiley and Social Media Today. Talk to the author and ask questions pertaining to their book. People Love You: The Real Secret to Delivering Legendary Customer Experiences explains how delivering a legendary customer experience is the single most important competitive advantage across all industries. In People Love You, human relationship guru Jeb Blount offers a playbook for interacting with customers in a way that creates deep, enduring connections that withstand pressures in the marketplace.

Social Media Business Education

How to MakeHow to Make
CustomersCustomers
Love YouLove You

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Our Speakers
Tom Teicholz is an award winning journalist who has consulted to and created video
and written content for Intel, The Museum of Tolerance, The Milken Foundation,
Universal and Fox/TV Studios and whose work has appeared in The New York Times
Sunday Magazine, The Daily Beast, The Huffington Post and PurpleClover.com.
@TomTeicholz
Jeb Blount, CEO of Sales Gravy, is a leading expert on how human
relationships impact account management, customer experience, leadership and
sales. He helps many of the world's leading organizations accelerate revenue
growth and profits through a focus on interpersonal relationships. Under Jeb's
leadership, Sales Gravy has become a global leader in sales enablement solutions,
including sales recruitment and staffing, sales on-boarding automation, custom
sales training program development and delivery, and sales coaching. He is the
author of six books, including People Buy You: The Real Secret to what Matters
Most in Business, and was recently named one of the world's 50 Most Influential
Sales and Marketing Leaders by Top Sales Magazine, and in a March 2014 Forbes
article, as one of the Top 30 Social Selling Influencers in the world. @salesgravy

President and CEO of Sales Gravy, Inc
Growth Enablement and Leadership Strategist
Bestselling Author of six books
Top 50 Most Influential Sales and Marketing Leaders
Top 10 Most Influential Sales Expert to Follow on Twitter
Top 30 Most Influential Social Selling Experts
Sales Leadership Customer ExperienceSelf-Mastery
Clients Include: Microsoft,
Lockheed Martin, Miami
Heat, Boston Celtics,
Sprint, Express Scripts, US
Air Force, MIT, Morgan
Stanley, Verizon Wireless,
AT&T, ADP, Alaska
Communications, PayChex
Jeb@SalesGravy.com

Each interaction with a
customer creates an
experience that they will feel
and remember. These
experiences are
cumulative. Over time they
become the foundation of
long-term relationships and
loyalty.

3 Things You CAN Control3 Things You CAN Control
Your Actions
Your Re-actions Your Attitude
and Beliefs
Mastery over self
has more impact
on success in
sales than any
other element
including raw
talent, knowledge
and skills.

Customer Experience is
Woven Into the Fabric of
Imperfect Business
Environments

You cannot differentiate
when everything looks the
same

People Are
Under Intense
Emotional
Pressure to
Avoid Mistakes

The Real Secret to Delivering Value
{If You Wish to Deliver Value, YOU Must Be Valuable}
Leverage the Pull Strategy

•Generic features and benefits,
kitchen-sink-data-dump
•Leaves your customer feeling that
you don’t listen and makes them
feel unimportant
•Makes you look and sound the
same as all of your competitors
Stop Pitch Slapping
Your Customers

Three Tiers of Problems
Strategic Partner
Order Taking
Trusted Vendor

Welcome to the NO PITCH ZONE
•Articulate value in context of
what is most important to your
customer.
•Be valuable across the entire
enterprise.
•Deepen your emotional
connections by demonstrating
that you GET your customer
and their problems.
People buy
for their
reasons, not
yours

Positive Emotional
Experiences
Anchor People To
YOU

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According to recent reports, just 8% of companies say they can prove ROI from their social media spending, yet 70% of marketers say they plan to increase their social media spending. CMOs are under the gun now more than ever to show how social media marketing directly impacts bottom line revenue. And while we all know that good social content marketing can foster an engaged community, how should we measure the tangible, financial benefits? What metrics should you be looking for to justify your social budget to the C-Suite? What, really, is the value of a “like?” If you are a marketer who needs help showing your CMO that an active social community actually improves commerce, this webinar is for you. Hear from our panel of experts as they discuss: How to use user-generated content to persuade and influence the purchasing decision. The best ways to quantify positive social sentiment. Which metrics matter in the connection between digital community and business bottom line. What CMOs really want to hear and the best ways to deliver those results.

Behavioral Analytics: How Your Customers’ Behaviors and Profiles Can Shape Yo...

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This document discusses how analyzing customer behavior and profiles can help shape a company's marketing strategy. It contains details about an upcoming webinar on behavioral analytics, including presentations from speakers from IBM, Zignal Labs, Social Media Today, and BuzzSumo. The webinar will cover topics like understanding audiences, creating buyer personas, tracking content engagement, and using analytics to improve the customer experience across channels.

Enterprise Social: Segmenting Your Data For The Best Customer Experience

Social Media Today

Enterprise social media data can be segmented to provide the best customer experience. Successful segmentation involves defining customer segments, identifying their unique value, and engaging each segment based on their relationship with the company. It is important that segments are identifiable, substantial, accessible, responsive, stable, and can be acted upon. Social media data provides opportunities for segmentation across industries like retail and higher education. Segmentation allows companies to tailor their messaging, products, and services to meet different customer needs.

10.20.15

Social Media Today

This year, Entrepreneur said, “the future of new business is social selling.” Statements like that are easy to get employees excited about at first but it can be difficult for companies to maintain that momentum if it doesn’t yield immediate results. Consistency and sticking with it, however, is key to social selling success. So how can you build your social selling dream team and increase your company’s investment in the process? There are a few tips and strategies--such as breaking down silos between sales and marketing as well as getting the C-Suite involved --that can refresh your team’s approach to social selling and help close deals with greater regularity and ease. In this panel, our sales experts will discuss: -How to unite your sales and marketing departments so that your social efforts are supported company-wide; -How to train and internally motivate your team for better morale and better external results; -Why the c-suite needs to be involved and how to involve corporate leadership sales initiatives; -Social selling strategies that focus on authentic and well-researched relationship-building.

10.13.15

Social Media Today

It's time to pay attention to millennials: a quarter of the total U.S population is made up of millennials and nearly 85% of them own smartphones. If you aren't targeting at least some of your marketing efforts towards this demographic, you're probably missing out on huge opportunities. You must create a marketing campaign for the audience you have, but also the audience you want. Yet what if your brand isn't naturally geared toward millennials? What exactly is a millennial? And won't this marketing strategy shut out other demographics? And how do you speak "millennial," anyway? In this webinar, learn from our expert panelists: -How to make sure your content strategy is mobile-friendly for all demographics -Tips and tricks on spinning the content you already have for the millennial audience -Ideas for shaping a new content strategy that will appeal to a younger mobile audience -Information on where B2B intersects with millennials, and why it's important to reach out to that demographic to scale.

10.15.15

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To deliver value in today’s business climate and with a new generation of consumers, marketers are increasingly learning that ‘old tricks’ and predictable branding games – might not get the desired impact. Join Nichole Kelly, CEO of Social Media Explorer as she unveils a bold look into how most brand actions can be grouped into 13 'game groups’. These game groups are not all equally well received. Nichole is joined by Pernille Bruun-Jensen, CMO of NetBase, as they review the power of a new Marketing approach that resonates, brought to life through deep dives on brands like: -Nike -Mercedes-Benz -Dollar Shave Club and -Dyson Get the tips on how to get your brand ready to win the hearts and minds of today’s consumer – a more savvy consumer than ever.

10.8.15

Social Media Today

There’s a reason offices spaces are becoming more "open" these days. Siloed departments are a thing of the past. If your marketing department and sales department aren’t talking to each other and collaborating, you’re doing something wrong. If you don’t have social informing every department, you’re going to be hard-pressed to see significant ROI from social, or improve the customer experience. The very nature of social media requires that it crosses boundaries and informs all campaigns and marketing efforts and customer touchpoints. But it’s difficult to make that happen in your company simply by taking down cubicle walls. You must also set up infrastructure within your organization that allows for convenient communication, and you must invest in the right tools and platforms that are flexible enough to move with your prospect and customer initiatives instead of rigidly defining them. In this panel, we’ll gather experts to discuss: -Why integrated social is the only way to go if you’re going to become a social business -How to measure social ROI when it encompasses many departments and strategies -Tools and platforms that can help your organization stay socially agile -How a thorough dedication to social across your organization can help you scale and grow at a manageable rate -The kind of internal methodology needed to integrate a social-centric approach

10.6.15

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It’s true: your best brand advocates are coming from inside the company. Are you leveraging the reach and authentic enthusiasm of your employees? Identifying and mobilizing your employees are the first steps to putting in place a solid advocacy program. But a crucial last step that isn’t often talked about is measuring results and tweaking your program. In this webinar, we’ll talk to experts from brands that have measured the effectiveness of their advocacy programs to identify what’s working and what could work better. Whatever stage of implementing your program you’re in, it’s important to understand how to tell if your efforts are making a difference for your brand’s reputation in the market. In this webinar, our panelists will talk about: -How to set up your employee advocacy program with clear goals and KPIs while also remaining agile; -What parts of your program you should be measuring; -How to turn data from your program into results that tell a story; -Which tools will help you consistently measure your results in a clear, helpful way.

9.29.15 webinar

Social Media Today

In an era where your customers’ attention spans are close to that of a goldfish, you have no time to waste in your marketing efforts. Customers will only respond to campaigns that fit seamlessly into their digital life, and they’ll only respond to content that is uber-relevant to their needs and desires. At the same time, you need to be meeting your own internal KPIs and consider your company’s relevance across media and trends. Anchoring your strategies in the place where audience desires and brand goals overlap can transform your marketing from digital noise to personalized, appealing content. Additionally, taking inspiration from events can make your campaigns useful as they toggle online and off. Approaching each campaign with a set of CX principles will ensure that your company remains relevant as the needs and desires shift. But where should you begin with all of this? In this webinar, we’ll discuss: -Finding the sweet spot where customer desires, industry trends, and brand goals overlap and using that to guide your marketing efforts; -Ways to create narratives for your campaigns that move seamlessly from online to offline and back again; -How to discover what kind of content is relevant for today’s online consumer and how your products or services can fit into it; -How to develop a system of marketing campaign principles that will allow your campaigns to stay fresh and creative.

9.22.15

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If your company isn’t analyzing the millions and millions of megabytes of social data out there, you’re way behind on the game. And if you’re using that social data simply to measure numbers that don’t really say anything about your company’s value in the market, you’re doing it wrong. So what should you be measuring, and how should you use what you measure to improve your company? In this webinar, we’ll identify the kinds of social metrics that can be useful for your company, and discuss ways to use those numbers to improve the only thing that really matters: your customers’ experience. But moving from hard numbers to a top-of-the-line customer experience isn’t an easy process, especially if your company doesn’t already have a system in place. Join us as our panelists discuss: -The areas of social--including Twitter, blogs, and forums like Reddit--that you should be leveraging to gather information; -What kinds of data to look at to determine how your brand is perceived and interacted with; -Which tools and platforms work best to filter the data in a meaningful, readable way; -How to use that data to predict your customers’ desires and proactively provide value to them before they know they need it.

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Using Google Teams (G-Teams) is simple. Start by opening the Google Teams app on your phone or visiting the G-Teams website on your computer. Sign in with your Google account. To join a meeting, click on the link shared by the organizer or enter the meeting code in the "Join a Meeting" section. To start a meeting, click on "New Meeting" and share the link with others. You can use the chat feature to send messages and the video button to turn your camera on or off. G-Teams makes it easy to connect and collaborate with others!

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快速办理(BCR毕业证书)加州大学河滨分校毕业证文凭证书一模一样

ryxqoswi

学校原件一模一样【微信：741003700 】《(BCR毕业证书)加州大学河滨分校毕业证文凭证书》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

快速办理(worcester毕业证书)伍斯特大学毕业证PDF成绩单一模一样

9u4xjk4w

学校原件一模一样【微信：741003700 】《(worcester毕业证书)伍斯特大学毕业证PDF成绩单》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

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STUDY ON THE DEVELOPMENT STRATEGY OF HUZHOU TOURISM

AJHSSR Journal

ABSTRACT: Huzhou has rich tourism resources, as early as a considerable development since the reform and opening up, especially in recent years, Huzhou tourism has ushered in a new period of development opportunities. At present, Huzhou tourism has become one of the most characteristic tourist cities on the East China tourism line. With the development of Huzhou City, the tourism industry has been further improved, and the tourism degree of the whole city has further increased the transformation and upgrading of the tourism industry. However, the development of tourism in Huzhou City still lags far behind the tourism development of major cities in East China. This round of research mainly analyzes the current development of tourism in Huzhou City, on the basis of analyzing the specific situation, pointed out that the current development of Huzhou tourism problems, and then analyzes these problems one by one, and put forward some specific solutions, so as to promote the further rapid development of tourism in Huzhou City. KEYWORDS:Huzhou; Travel; Development

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学校原件一模一样【微信：741003700 】《(Hull毕业证书)赫尔大学毕业证》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

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urbhattiacademy

UR BHatti Academy dedicated to providing the finest IT courses training in the world. Under the guidance of experienced trainer Usman Rasheed Bhatti, we have established ourselves as a professional online training firm offering unparalleled courses in Pakistan. Our academy is a trailblazer in Dijkot, being the first institute to officially provide training to all students at their preferred schedules, led by real-world industry professionals and Google certified staff.

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Matthewperry105

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ClarissaAlanoCredito

This tutorial presentation provides a step-by-step guide on how to use Facebook, the popular social media platform. In simple and easy-to-understand language, this presentation explains how to create a Facebook account, connect with friends and family, post updates, share photos and videos, join groups, and manage privacy settings. Whether you're new to Facebook or just need a refresher, this presentation will help you navigate the features and make the most of your Facebook experience.

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How to make customers love you social

1. How to MakeHow to Make CustomersCustomers Love YouLove You

2. Submit yourquestions in theGotoWebinarPresentationwindow Follow along and share your thoughts on Twitter at #SocBizBooks Join the Conversation… #SMTLive

3. #SMTLive Our Speakers Tom Teicholz is an award winning journalist who has consulted to and created video and written content for Intel, The Museum of Tolerance, The Milken Foundation, Universal and Fox/TV Studios and whose work has appeared in The New York Times Sunday Magazine, The Daily Beast, The Huffington Post and PurpleClover.com. @TomTeicholz Jeb Blount, CEO of Sales Gravy, is a leading expert on how human relationships impact account management, customer experience, leadership and sales. He helps many of the world's leading organizations accelerate revenue growth and profits through a focus on interpersonal relationships. Under Jeb's leadership, Sales Gravy has become a global leader in sales enablement solutions, including sales recruitment and staffing, sales on-boarding automation, custom sales training program development and delivery, and sales coaching. He is the author of six books, including People Buy You: The Real Secret to what Matters Most in Business, and was recently named one of the world's 50 Most Influential Sales and Marketing Leaders by Top Sales Magazine, and in a March 2014 Forbes article, as one of the Top 30 Social Selling Influencers in the world. @salesgravy

4. President and CEO of Sales Gravy, Inc Growth Enablement and Leadership Strategist Bestselling Author of six books Top 50 Most Influential Sales and Marketing Leaders Top 10 Most Influential Sales Expert to Follow on Twitter Top 30 Most Influential Social Selling Experts Sales Leadership Customer ExperienceSelf-Mastery Clients Include: Microsoft, Lockheed Martin, Miami Heat, Boston Celtics, Sprint, Express Scripts, US Air Force, MIT, Morgan Stanley, Verizon Wireless, AT&T, ADP, Alaska Communications, PayChex Jeb@SalesGravy.com

5. Each interaction with a customer creates an experience that they will feel and remember. These experiences are cumulative. Over time they become the foundation of long-term relationships and loyalty.

6. 3 Things You CAN Control3 Things You CAN Control Your Actions Your Re-actions Your Attitude and Beliefs Mastery over self has more impact on success in sales than any other element including raw talent, knowledge and skills.

7. What’s Love Got to Do With It

8. Customers are People

9. Customer Experience is Woven Into the Fabric of Imperfect Business Environments

10. Most Customers are Lost Due to Neglect

11. You cannot differentiate when everything looks the same

12. People Are Under Intense Emotional Pressure to Avoid Mistakes

13. The Real Secret to Delivering Value {If You Wish to Deliver Value, YOU Must Be Valuable} Leverage the Pull Strategy

14. •Generic features and benefits, kitchen-sink-data-dump •Leaves your customer feeling that you don’t listen and makes them feel unimportant •Makes you look and sound the same as all of your competitors Stop Pitch Slapping Your Customers

15. Managing The Buying Experience

16. Three Tiers of Problems Strategic Partner Order Taking Trusted Vendor

17. Welcome to the NO PITCH ZONE •Articulate value in context of what is most important to your customer. •Be valuable across the entire enterprise. •Deepen your emotional connections by demonstrating that you GET your customer and their problems. People buy for their reasons, not yours

18. Positive Emotional Experiences Anchor People To YOU

19. Upcoming Webinars May 13th IT vs. Marketing: Who Owns the Data? Who Owns the Platform? #SMTLive

Editor's Notes

Uncertainty Drives Emotion You must become adept at managing the emotions of prospects, customers, team members and yourself.-
http://www.marketingprofs.com/charts/2013/11340/digital-marketers-on-twitter-share-retweet?adref=nl080613 Quote on lower person reading article. Social Media Today’s number’s are growing exponentially lately, which is great for Jive because as we develop new content we ccan WE are unique in our reach
Uncertainty Drives Emotion You must become adept at managing the emotions of prospects, customers, team members and yourself.-

How to make customers love you social

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Editor's Notes