How to get valuable feedback
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The document provides tips for getting valuable feedback through written surveys. It advises asking clear, simple, specific questions to avoid confusion and fatigue. Questions with radio buttons, checkboxes and rating scales are best for surveys, while essays and tables should be avoided. Online tools like Google Forms, SurveyMonkey and MS Word fillable forms can be used to create written surveys that gather useful feedback. The document emphasizes the importance of feedback for improvement and motivation.
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How to get valuable feedback
- 1. How to get valuable feedback Stanislav Jonak (www.standajonak.cz)
- 2. Agenda What is a feedback and why we should care of? Written survey – tips&tricks Online tools
- 4. What is feedback? The process in which part of the output of a system is returned to its input in order to regulate its further output (to modify the next action). (The Free Dictionary)
- 5. What is feedback? Comments about how well or how badly someone is doing something, which are intended to help them do it better
- 6. Why feedback is important? Appreciation, motivation Improvement …
- 7. Where Agile teams can get the most valuable feedback?
- 8. How to get feedback? Verbal (in person,…) Written form (survey)
- 10. Ask this everytime Will respondents be able to understand the question? Will respondents be able to answer the question?
- 11. Constructing Good Questions Be brief and simple Be objective Be specific and direct
- 12. Be Simple – Avoid Double-Barreled Questions How useful do you find XY’s Q&A and the email support center? Replace with: How useful do you find XY’s Q&A? How useful do you find XY’s email support?
- 13. Be Objective - Avoid Leading Question We have recently upgraded our XY’s features to become a first class tool. What are your thoughts on the new site? Replace with: What are your thoughts on the upgrades to XYZ?
- 14. Be Specific – Avoid General, Complex, Undefined Things Do you exercise regularly? Replace with: How many days per week, on average, do you exercise?
- 15. Survey Fatigue
- 16. Survey Fatigue Ratings – Question Types LOW MEDIUM HIGH Safe to use as much as you like Use when needed but avoid if possible Be careful! Fatique imminent (SuveyGizmo)
- 17. Radio Buttons Checkboxes Rating Scales Question Types – Low & Medium Fatigue 1 2 3 4 5
- 18. Multi-Text Essays Tables Question Types – High Fatigue
- 19. How to Write a Good Survey - Summary
- 20. Question Types – Medium Fatigue
- 21. A Written Survey Pencil and Paper Online Tools
- 22. Online tools MS Office Google Form Getfeedback.com SurveyMonkey SurveyGizmo ….
- 23. MS Office - MS Word NOT FILLABLE FORM
- 24. MS Word - a Fillable Form FILLABLE FORM
- 25. MS Excel Survey – Office 365
- 26. SurveyMonkey
- 27. Google Form (Google Drive)
- 28. Google Forms
- 29. Q&A?
Editor's Notes
- Effective feedback has benefits for the giver, the receiver and the wider organization.
- It’s a helpful information or criticism that is given to someone to say what can be done to improve a performance, product, etc. 1. Feedback should be about behaviour not personality - The most important rule of feedback is to remember that you are making no comment on what type of person they are, or what they believe or value. You are only commenting on how they behaved. It should not be about what the other person is, or what they believe, but what they did. Don’t say: ‘When you do that, it makes me feel like this,’ Instead, try saying: ‘If you were to do x, I think it would make me feel y.’ 2. Feedback should be as specific as possible - Think about specific occasions, and specific behaviour, and point to exactly what the person did, and exactly how it made you feel. 3. Feedback should be timely - It’s no good telling someone about something that offended or pleased you six months later. Feedback needs to be timely, which means while everyone can still remember what happened. (e.g. Sprint Retro) Feedback comes in different forms, positive and negative, however, no matter what, it should always be constructive
- Appreciation - Show people that you appreciate what they did and give them recognition, which helps to motivate them. Show people that you value them and their input. You know that what you were doing was right and you feel motivated to do it better. However feedback is not flattery. So the good feedback is the balanced one. Improvement – improve the quality of an individuals’ work or the work of teams. Help employees identify areas for improvement. Get information from your manager, team or others regarding your own performance and behavior Build effective working relationships In summary, regular, good quality feedback is one of the most important ingredients in building effective working relationships and in getting things done.
- With what do you know about feedback so far … Where do you think that the team can get the most valuable feedback? From the business point of view… Agile – the most valuable feedback in Scrum is the Sprint Review, this the place, where we should get feedback from the most important persons – our customers Retrospective – feedback for everyone about the process during the Sprint Retro help the team improve the internal process, which of course leads to better results at the end.
- Well-understood questions increase accuracy of survey respondents’ answers.
- Be Brief (stručný) – Keep questions short and ask one question at a time. Longer questions may quickly become confusing, thus resulting in a misread of what you are asking. Be Objective – As the survey designer, pay attention to the neutrality of the words. This helps to avoid unintentional violation of the survey’s objectivity. The actual list of options provided will influence the respondents, meaning the options that appear in the beginning of a long list have the “primacy effect” and have a higher likelihood of being selected. The actual set of options offered acts as a source of information
- Be Brief – Keep questions short and ask one question at a time. Longer questions may quickly become confusing, thus resulting in a misread of what you are asking. You can check your survey for double-barreled questions by looking for words like “and” or “or” in your questions. The survey should use language that is simple in both words and phrases. Avoid using big words, complicated words, and words that could have multiple meanings. Your question should be short, simple, and clear. When a survey is too long, three bad things can happen: Respondents drop out: They simply quit taking the survey. People stop paying attention: Remember your elementary-school classmate who just filled in random bubbles during a test? He grew up. If it takes too long to take your survey, he might do it again. Clients get angry. Avoid technical jargons Use words and expressions that are simple, direct, and familiar to all Respondents. The use of universal words or “absolutes” like “always” or “never” may cause the respondents to avoid answering a question. These tend to extend the question to an extreme. In addition, try not to use words such as “only” or “just.”
- Be Objective –pay attention to the neutrality of the words. This helps to avoid unintentional violation of the survey’s objectivity.
- Ask precise questions. Avoid things that are too general, too complex or undefined. Stay away from using words like “often,” “usually,” “generally,” etc.
- Survey fatigue is a real (and growing) problem facing anybody who wants to collect data. The result? Lower response rates, survey abandonment, and a deterioration in the quality of responses provided.
- As a survey builder you have to reduce survey fatigue whenever possible. https://www.surveygizmo.com/wp-content/uploads/2015/07/quantitative-question-guide.pdf
- Use them when you want respondents to select a single answer option. Keep in mind that only odd numbered scales allow for a neutral response.
- Multi-text - Consider using autocomplete so it’s easier to analyze the data. It will minimize data clean up. Essays - This is a way to gather unaided, unfiltered responses for your survey.. Reporting on Essay Questions can be challenging. Some tools will help you by creating word clouds of common terms or performing open text analysis, but long form questions really need to be read individually. Tables - Tables can be a great way to group your survey questions, but they can also become black holes that suck the energy out of your respondents.
- What is wrong with this form? Should I print this out, fill it in, scan it, and send it back? No active input fields, no active form buttons,… >> The form is not fillable! << https://support.office.com/en-us/article/Create-a-fillable-form-39a58412-107e-426b-a10b-ac44937e3a9f?ui=en-US&rs=en-US&ad=US
- In OneDrive and OneDrive for Business, you can create a survey that others fill out just by opening the link you provide. You’ll see everyone’s response compiled in one online spreadsheet.
- Demo How much did you know about making a survey before attending this meeting? 1-5 Do you think that the topics were relevant to your work? Yes/no Was there a good mixture of theoretical and practical information? Yes/no Were there areas you would have liked more information on? If yes, please give more details Were the presentations/information clear, professionally presented, and supplied on time? 1-5