SlideShare a Scribd company logo
NicolaWilkinson BSc,DipM
BusinessDevelopmentManager
Tourism,QualityandService
How to create attractive special offers
to bring sales forward
.. by a show of hands
What will be covered
• Visitor trends
• Packages and special offers
• Upselling and cross-selling
• Advertising
• Any questions
Visitor Trends
• Safer destinations
• ‘Staycation’ - short-breaks close to home
• Growth in Britons taking a holiday
• Increase in domestic holidays
Visitor Trends - Booking Methods
0 10 20 30 40 50 60 70 80
Online
Phone
In person
Someone else booked their holiday
Booking Methods Over Past 12 Months
Visitor Trends - Booking Sources
51
44
23
45
42
47
0 10 20 30 40 50 60
Directly with Service Provider
A General Holiday Booking Website
Via A Travel Company Or Agent That
Sells Holidays
Abroad Uk Holidays
What is a Package?
• Pre-arranged
• Sold or offered at an inclusive price
• Must last more than 24 hours or include an overnight
stay
• It must include at least 2 of the following:
– Transport
– Accommodation
– Tourist Service or Activity
Creating a Package
Package Terms
• What the Package includes
• Cost of the package
• When is the package valid to and from
• Terms and conditions must be included within the
description
• How to redeem the package
What is a Special Offer?
• Marketing term
• Selling technique designed to acquire visitors with
incentives
• Unique opportunity
– Save money through a reduced price or rate
– Receive benefits, product or service
Why Visitors Book Packages and
Special Offers?
• Having everything taken care of
• Best value option
• Convenience
• Desired all-inclusive option
• Reputation of company
• Financial protection
Visitisleofman.com
2650 3082
6753
7904
Nov-16 Dec-16 Jan-17 Feb-17
Special Offer Page Views
Creating a Special Offer
• Identify gaps in your business calendar
• Decide on your target market
• Consider the ‘average length of stay’
• Create your special offer
• Advertise your offer
Special Offer Terms
• What the offer includes
• Value of the offer
• When is the offer valid to and from
• Terms and conditions must be included within the
description
• How to redeem the offer
Advertising
• Packages and Special Offers should be advertised in advance
• Seasonal Special Offers
• Vistisleofman.com website
• Independent website
• Social Media
• Printed materials in your property
• Email footer for all correspondence
• Guest confirmations / receipts for repeat bookings
• Word of mouth – local town, friends and family
• Emails to previous guests
Upselling
Upselling involves getting a customer to spend
more on an existing purchase
Cross-selling
Cross-selling involves selling ancillary products
or services on top of the original purchase
Summary
• Packages
• Special Offers
• Upselling
• Cross-selling
Any questions?

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How to create attractive special offers to bring sales foward with Nicola Wilkinson

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  • 2. NicolaWilkinson BSc,DipM BusinessDevelopmentManager Tourism,QualityandService How to create attractive special offers to bring sales forward
  • 3. .. by a show of hands
  • 4. What will be covered • Visitor trends • Packages and special offers • Upselling and cross-selling • Advertising • Any questions
  • 5. Visitor Trends • Safer destinations • ‘Staycation’ - short-breaks close to home • Growth in Britons taking a holiday • Increase in domestic holidays
  • 6. Visitor Trends - Booking Methods 0 10 20 30 40 50 60 70 80 Online Phone In person Someone else booked their holiday Booking Methods Over Past 12 Months
  • 7. Visitor Trends - Booking Sources 51 44 23 45 42 47 0 10 20 30 40 50 60 Directly with Service Provider A General Holiday Booking Website Via A Travel Company Or Agent That Sells Holidays Abroad Uk Holidays
  • 8. What is a Package? • Pre-arranged • Sold or offered at an inclusive price • Must last more than 24 hours or include an overnight stay • It must include at least 2 of the following: – Transport – Accommodation – Tourist Service or Activity
  • 10. Package Terms • What the Package includes • Cost of the package • When is the package valid to and from • Terms and conditions must be included within the description • How to redeem the package
  • 11. What is a Special Offer? • Marketing term • Selling technique designed to acquire visitors with incentives • Unique opportunity – Save money through a reduced price or rate – Receive benefits, product or service
  • 12. Why Visitors Book Packages and Special Offers? • Having everything taken care of • Best value option • Convenience • Desired all-inclusive option • Reputation of company • Financial protection
  • 13. Visitisleofman.com 2650 3082 6753 7904 Nov-16 Dec-16 Jan-17 Feb-17 Special Offer Page Views
  • 14. Creating a Special Offer • Identify gaps in your business calendar • Decide on your target market • Consider the ‘average length of stay’ • Create your special offer • Advertise your offer
  • 15. Special Offer Terms • What the offer includes • Value of the offer • When is the offer valid to and from • Terms and conditions must be included within the description • How to redeem the offer
  • 16. Advertising • Packages and Special Offers should be advertised in advance • Seasonal Special Offers • Vistisleofman.com website • Independent website • Social Media • Printed materials in your property • Email footer for all correspondence • Guest confirmations / receipts for repeat bookings • Word of mouth – local town, friends and family • Emails to previous guests
  • 17. Upselling Upselling involves getting a customer to spend more on an existing purchase
  • 18. Cross-selling Cross-selling involves selling ancillary products or services on top of the original purchase
  • 19. Summary • Packages • Special Offers • Upselling • Cross-selling