The Malcolm Baldrige National Quality Award is a prestigious award given by the United States government to organizations that demonstrate excellence in seven areas of performance. It is named after Malcolm Baldrige, a former Secretary of Commerce who was a proponent of quality management. Organizations in the US are eligible from various sectors including manufacturing, service, small business, education, healthcare, and non-profit. Applicants are evaluated based on 1000 total points across the seven criteria areas by a process managed by the National Institute of Standards and Technology. Winning organizations demonstrate leadership, strategic planning, customer and workforce satisfaction and strong operational and financial results.

1. Malcolm Baldrige
National Quality Award
-Amarnath.K
K04012
Source:www.nist.gov/baldrige

2. Who is Malcolm Baldrige?
 Malcolm Baldrige was born on October 4, 1922
in Omaha, US.
 Baldrige was a proponent of quality management as a
key to this country’s prosperity and long-term strength.
 He was Secretary of Commerce from 1981 until his
death in a rodeo accident in July 1987.
 In recognition of his contributions, Congress named the
award in his honor.
Source:www.nist.gov/baldrige

3. About Baldrige Award
 Highest level of national recognition for performance excellence
 Traditionally presented by the President of the United States.
 Objectively clarify your organization’s strengths and weaknesses
 To raise awareness of quality management and recognize U.S.
companies that have implemented successful quality
management systems.
Source:www.nist.gov/baldrige

4. Eligibility Criteria
 Manufacturing
 Service
 Small business
 Education
 Health care
 Nonprofit
 Headquartered in the United States
 Existed for one year
 Operational practices available for
examination
 Able to share information on Baldrige
Criteria categories
 Other requirements specific to sector
Source:www.nist.gov/baldrige

5. Evaluation Process
There are a total of 1000 points for evaluating these seven sections. Each
section is assigned certain points or weightage for evaluation. The sections
are broadly categorized under three main headings -
1. Driver
2. System &
3. Results
The complete model with points is shown in the following slides.
Source:www.nist.gov/baldrige

6. Leadership
 Senior executive leadership 45
 Management for quality 25
 Public responsibility 25
Total 95
PointsCriteria
Source:www.nist.gov/baldrige

7. Information & analysis
 Scope & Management of quality & performance data 15
 Competitive comparisons & benchmarking 20
 Analysis & uses of company-level data 40
Total 75
PointsCriteria
Source:www.nist.gov/baldrige

8. Strategic quality planning
 Strategic quality & performance planning process 35
 Quality & performance plans 25
Total 60
PointsCriteria
Source:www.nist.gov/baldrige

9. HRD & Management
 Human resource planning & management 20
 Employee involvement 40
 Employee education & training 40
 Employee performance & recognition 25
 Employee wellbeing & satisfaction 25
Total 150
PointsCriteria
Source:www.nist.gov/baldrige

10. Management of process quality
 Design & introduction of quality products 40
 Product production & delivery processes 35
 Business & support service processes 30
 Supplier quality 20
 Quality assessment 15
Total 140
PointsCriteria
Source:www.nist.gov/baldrige

11. Quality & operational results
 Product & service quality results 70
 Company operational results 50
 Business & support services results 25
 Supplier quality results 35
Total 180
PointsCriteria
Source:www.nist.gov/baldrige

12. Customer focus & satisfaction
 Current & future customer expectations 35
 Customer relationship management 65
 Commitment to customers 15
 Customer satisfaction determination 30
 Customer satisfaction results 85
 Customer satisfaction comparison 70
Total 300
PointsCriteria
Source:www.nist.gov/baldrige

13. Baldrige Award Calendar
February Early eligibility certification
April Eligibility certification
May Award applications due
June–November Applications reviewed
November Award recipients announced
April Award ceremony
Quest for Excellence Conference
Source:www.nist.gov/baldrige

14. Baldrige Award Recipients
Source:www.nist.gov/baldrige

15. “This year’s Baldrige Award recipients have shown how quality,
innovation, and an unending quest for excellence help strengthen
our nation and brighten the future of all Americans”
—Former President Barack Obama
Source:www.nist.gov/baldrige

16. Facts Bout Baldridge Award.
 The National Institute of Standards and Technology (NIST), an agency of the U.S.
Department of Commerce, manages the Baldrige Program.
 109 Baldrige Award recipients (including 7 two-time winners).
 Median growth in revenue for two-time Baldrige Award winners is 92%.
 65% of hospitals are likely to “use the Baldrige Criteria for Performance Excellence
as a systematic framework
 41% of hospitals are likely to submit an application for the Baldrige Award or a state-
level Baldrige-based award by 2018.
Source:www.nist.gov/baldrige

17. Thank You
Any Queries!!Source:www.nist.gov/baldrige