Here's a peek into Chargebee's Support Plugin that conveniently improves your support team's critical performance metrics like Response Time and Resolution Time.
SaaS Free Trials - Credit Card Or No Credit Card? Our RecommendationsChargebee
Should you make it mandatory for customers to submit their credit card details, when they sign up for your product's free trial? What are the pros and cons of doing so?
For more information on this topic, visit: http://bit.ly/1WC0ATU
Don't just regurgitate data from your web analytics tool. Develop real insights, test your way to better conversion rates, and grow your business by focusing on the metrics that matter.
SaaS Marketing: Top 10 B2B Strategies to Improve ConversionsNemanja Zivkovic
There are a lot of SaaS companies out there, but only a few truly understand how to market their products and services.
You’ve probably seen this before: A company has an amazing product, but they never seem to get the word out about it.
Why is that?
They don’t use the right marketing strategies or they use the outdated ones from years ago. This results in low conversions and ultimately leads to failure for these businesses.
If you don’t want to be one of those companies, you are in the right place.
In this webinar, we covered 10 strategies that can help improve your conversions and grow your business as a result!
Find recordings here: https://www.youtube.com/watch?v=V-m87nXAcqg
Per fare Conversion Optimization lo strumento più importante è il proprio cervello e la propria esperienza in un campo multidisciplinare.
Esistono però tanti altri strumenti molto utili ed Il panorama dei tools per fare conversion optimization si è arricchito molto negli ultimi anni. Questa è una guida ragionata per individuare quelli essenziali.
Conversion Rate Optimisation: Making The Most of Your Website (Service Networ...Marty Hayes
Venture Stream's Digital Director, Marty Hayes, presented on one of their favourite topics, Conversion Rate Optimisation (CRO) as part of Service Network's events series.
SaaS Free Trials - Credit Card Or No Credit Card? Our RecommendationsChargebee
Should you make it mandatory for customers to submit their credit card details, when they sign up for your product's free trial? What are the pros and cons of doing so?
For more information on this topic, visit: http://bit.ly/1WC0ATU
Don't just regurgitate data from your web analytics tool. Develop real insights, test your way to better conversion rates, and grow your business by focusing on the metrics that matter.
SaaS Marketing: Top 10 B2B Strategies to Improve ConversionsNemanja Zivkovic
There are a lot of SaaS companies out there, but only a few truly understand how to market their products and services.
You’ve probably seen this before: A company has an amazing product, but they never seem to get the word out about it.
Why is that?
They don’t use the right marketing strategies or they use the outdated ones from years ago. This results in low conversions and ultimately leads to failure for these businesses.
If you don’t want to be one of those companies, you are in the right place.
In this webinar, we covered 10 strategies that can help improve your conversions and grow your business as a result!
Find recordings here: https://www.youtube.com/watch?v=V-m87nXAcqg
Per fare Conversion Optimization lo strumento più importante è il proprio cervello e la propria esperienza in un campo multidisciplinare.
Esistono però tanti altri strumenti molto utili ed Il panorama dei tools per fare conversion optimization si è arricchito molto negli ultimi anni. Questa è una guida ragionata per individuare quelli essenziali.
Conversion Rate Optimisation: Making The Most of Your Website (Service Networ...Marty Hayes
Venture Stream's Digital Director, Marty Hayes, presented on one of their favourite topics, Conversion Rate Optimisation (CRO) as part of Service Network's events series.
Free Trial is a very misunderstood topic. This presentation cover everything you have to know in order to be successful in SaaS and Free Trial.
Read the full article on my blog: http://www.pierrelechelle.com/saas-free-trial
Get on the bus with your prospects and join their journey to become your cust...Kissmetrics on SlideShare
Getting your prospects to pay attention is one thing and getting them to buy is a long way from that. Understanding the customer journey and reacting in the right way, at the right time is key to solid customer acquisition.
In this webinar, you'll learn how to use Kissmetrics to spot key trends in the journey, define segments that matter and target those segments with the right messages at the right time--to win their business.
You’ll learn how to use Kissmetrics to:
Segment your audience to focus on the prospects that matter the most
Target your best segments with the help of Kissmetrics
Engage your best segments at the most impactful time to win their business
SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...Price Intelligently
While some companies build marketing machines across a plethora of channels, others choose to "own" one channel deeply. Hiten Shah, CEO of Quicksprout, walks through his experience with building a content machine across Crazyegg, Kissmetrics, and now Quicksprout for long term SaaS growth.
"SaaS Metrics, how does to leverage the subscription economy?" by Patrick Cam...TheFamily
At TheFamily, we believe that anyone can become a great entrepreneur. Find more info here: http://www.thefamily.co/
- By Patrick Campbell, CEO at Price Intelligently (http://bit.ly/2iPRkKK)
- You can watch the full talk here here: (http://bit.ly/2iPMZan)
- Join us IRL next time: https://www.meetup.com/TheFamilyBerlin/
This short slideshow will give you a quick introduction to one of the digital marketing fundamental skills - Conversion rate Optimisation (also known as CRO). Discover the science and art of getting more from your digital marketing, with this slideshare presented at the November TechTalk in Bunbury, Western Australia.
3 steps and 7 Ways to Increase Website Conversions and SalesEsotech
How to Website increase conversions and sales. It' not just about increasing traffic, in fact that is the last step! First get your website converting existing traffic. Here's 3 Steps and 7 ways to increase conversions, re-engage past visitors, and increase traffic effectively.
دیجیتال مارکتینگ در ایران موضوعی بسیار نو است و بسیاری از شرکتها در استفادهی درست از این نوع بازاریابی با مشکل مواجه هستند. در این کنفرانس سعی داریم با استفاده از تجربیات خود در طول چند سال گذشته به صورت اجمالی و خلاصه در خصوص انواع کانالهای دیجیتال صحبت کنیم. تجربیات شرکتهای موفق در بازاریابی دیجیتال را با شما به اشتراک بگذاریم و به شما کمک کنیم تا بتوانید به درستی بودجه خود را در دیجیتال مارکتینگ هزینه کنید
How to create call to-action's that effectively drive conversionscloud.IQ
This deck is from a series of webinars aimed at digital marketing and e-Commerce professionals.
This one looks at Call-To-Action’s (CTAs) and how to create them in a way that encourages the action you’re after – whether it’s downloads, sign-up’s or sales.
A CTA can fulfil many different purposes as part of the path to conversion on your website experience, in your email communications, banner ads, ppc ads and more.
There is an art to integrating them in a way that encourages action and provides your customers with a positive experience.
As the trigger for an action, a CTA should ask customers to take the most appropriate action based upon where they are within the buying journey.
This deck contains top tips, guidance and examples of CTA's that have been successful in driving conversion.
So you've changed your copy, rearranged your landing page, shortened your form but still can’t get more conversions? Join the club. It’s time to try something new, something guaranteed to drive more leads.
Join this revolutionary on-demand webinar with conversion experts WordStream Founder Larry Kim and HubSpot Psychologist Lanya Olmsted to learn our top 10 new and unconventional CRO hacks backed by psychology principles that can DOUBLE your leads. We’ve run dozens of tests to prove these changes will make a huge impact on your campaigns, and better yet, they’re easy to replicate!
You’ll learn amazing strategies like:
- Why you should rethink the conversion formula
- How to overcome your audience's anxiety over providing personal information on the landing page form
- When to throw out your landing page altogether
- And much more!
دیجیتال مارکتینگ در ایران موضوعی بسیار نو است و بسیاری از شرکتها در استفادهی درست از این نوع بازاریابی با مشکل مواجه هستند. در این کنفرانس سعی داریم با استفاده از تجربیات خود در طول چند سال گذشته به صورت اجمالی و خلاصه در خصوص انواع کانالهای دیجیتال صحبت کنیم. تجربیات شرکتهای موفق در بازاریابی دیجیتال را با شما به اشتراک بگذاریم و به شما کمک کنیم تا بتوانید به درستی بودجه خود را در دیجیتال مارکتینگ هزینه کنید
Unlocking the Value of Usage Data March 20, 2014
Dan McGaw, Director of Marketing KISSmetrics @danielmcgaw
Puja Ramani, Director of Product Management & Analytics Gainsight @pramani #customersuccess #KISSwebinar
1 The Case for User Analytics, 2 Making User Analytics Actionable, 3 Realizing ROI
We Have Entered The Age Of The Customer
Customer data is everywhere
Welcome to our world of Customer Analytics.
How it works (it’s simple and powerful)
Your customer is at the heart of KISSmetrics
How effective is my signup process?
“You can’t maximize your revenue and profit unless you are tracking the lifetime value of each of your customers. And that’s what KISSmetrics does better than anyone else.” !! — Thomas (Zappos).
Which of my marketing channels has the highest ROI?
What do my customers do before they sign up?
Are customers coming back on a regular basis?
Making User Analytics Actionable
We all know a data driven world is inevitability
We track everything from our health to our homes to our children
We have more data about our customers than ever before
So what’s stopping us?
38% of companies are not able to communicate and interpret customer analytics results.
54% can’t integrate and manage all their data sources.
The four pillar approach is your roadmap to ROI
People Objective Strategy Technology
So what can you do?
Data Science Alert Rules and Playbooks Confirm Intuition
Blend with other data sources to discover insights
Score customer health using usage data
Have one view of all your customers
Fire off tasks or outreach based on usage
Take action on early warnings and manage each event
Consistently collaborate to keep customer relationships healthy
Who’s getting ROI from usage data?
Reduce Churn
THANK YOU
Dan McGaw, Director of Marketing KISSmetrics @danielmcgaw
Puja Ramani, Director of Product Management & Analytics Gainsight @pramani
One hundred people come to your shop, and three buy something. Is that great or a disaster? In the real world, it would be unacceptable! But in online shops, a 3% E-Commerce conversion rate is pretty decent. No matter what your conversion rate is at the moment, you probably have one burning question: How can we improve on this vital web analytics metric? That's why we have prepared the last part of the "Double your E-Commerce profits" series with three more growth marketing tactics. The plan for the event is:
1. Shop Visitors ≠ Customers
2. Personalized Shop Banners #13
3. Optimize Your Checkout XP #14
4. Introduce A/B Testing #15
5. Loyal Customers – Q&A
#13 Personalized Shop Banners
The major problems visitors have in online shops are a lack of trust and relevance regarding their own needs. By personalizing their shopping experience, we are making a big step in the right direction. For example, we will show how to display a personalized banner that takes the traffic source into account. Imagine a coupon banner based on the influencer or ad your visitors are coming from.
#14 Optimize Your Checkout XP
In most online shops I see only a third of "add to cart" results in a purchase. Visitors have shown interest in your product but haven't been committed enough to go through the 27 form fields that stood between them and your product. It's time to clean up the checkout experience. But what changes should we focus on?
#15 Introduce A/B Testing
Not every change we are planning is making things better. The cool new design, the chat widget that must be improving your conversion rates might actually drag you down. That's where proper A/B tests come in. Let's look at how it's working with the free Google Optimize.
[Elite Camp 2016] Annemarie Klaassen & Tom van de Berg - Moving Beyond Testin...CXL
A/B testing is a great way to really learn from user behavior, but this is mostly not the main objective of an optimization program. It needs to improve revenue! If you're only implementing significant results, you're leaving a lot of money on the table. We will explain how we run optimization at the biggest hotel chain in the Netherlands.
Enterprise Client Onboarding Complete Process Free Template.Kashish Trivedi
By far the most valuable clients a company can get are enterprises. Not only do they bring a lot of monetary value, they can also be powerful advocates for the products and services they use and trust. Not to brag, but at Process Street, we have a number of enterprise clients, including There are others, but you get the gist. Because we have clients of this magnitude, we know it’s not enough to just land these sales. The real work begins after the contract is signed. The most important step in building a relationship with enterprise clients is the onboarding process. We’ve spent a lot of time and energy building our onboarding process for our enterprise clients. For this article, we picked the brains of our Director of Customer Success and one of our Customer Success Managers to fully understand what onboarding enterprise clients entails.
Self-Service: The Golden Ticket for a Personalized Customer ExperienceDesk
In this guide, you’ll learn how self-service can lower costs, improve productivity, and lead to a more personalized and profitable customer experience. From setting goals to measuring your results, discover industry-proven steps to using self-service successfully in your own organization.
Free Trial is a very misunderstood topic. This presentation cover everything you have to know in order to be successful in SaaS and Free Trial.
Read the full article on my blog: http://www.pierrelechelle.com/saas-free-trial
Get on the bus with your prospects and join their journey to become your cust...Kissmetrics on SlideShare
Getting your prospects to pay attention is one thing and getting them to buy is a long way from that. Understanding the customer journey and reacting in the right way, at the right time is key to solid customer acquisition.
In this webinar, you'll learn how to use Kissmetrics to spot key trends in the journey, define segments that matter and target those segments with the right messages at the right time--to win their business.
You’ll learn how to use Kissmetrics to:
Segment your audience to focus on the prospects that matter the most
Target your best segments with the help of Kissmetrics
Engage your best segments at the most impactful time to win their business
SaaSFest 2015 - "Building a Long Lasting SaaS Top of Funnel" by Hiten Shah of...Price Intelligently
While some companies build marketing machines across a plethora of channels, others choose to "own" one channel deeply. Hiten Shah, CEO of Quicksprout, walks through his experience with building a content machine across Crazyegg, Kissmetrics, and now Quicksprout for long term SaaS growth.
"SaaS Metrics, how does to leverage the subscription economy?" by Patrick Cam...TheFamily
At TheFamily, we believe that anyone can become a great entrepreneur. Find more info here: http://www.thefamily.co/
- By Patrick Campbell, CEO at Price Intelligently (http://bit.ly/2iPRkKK)
- You can watch the full talk here here: (http://bit.ly/2iPMZan)
- Join us IRL next time: https://www.meetup.com/TheFamilyBerlin/
This short slideshow will give you a quick introduction to one of the digital marketing fundamental skills - Conversion rate Optimisation (also known as CRO). Discover the science and art of getting more from your digital marketing, with this slideshare presented at the November TechTalk in Bunbury, Western Australia.
3 steps and 7 Ways to Increase Website Conversions and SalesEsotech
How to Website increase conversions and sales. It' not just about increasing traffic, in fact that is the last step! First get your website converting existing traffic. Here's 3 Steps and 7 ways to increase conversions, re-engage past visitors, and increase traffic effectively.
دیجیتال مارکتینگ در ایران موضوعی بسیار نو است و بسیاری از شرکتها در استفادهی درست از این نوع بازاریابی با مشکل مواجه هستند. در این کنفرانس سعی داریم با استفاده از تجربیات خود در طول چند سال گذشته به صورت اجمالی و خلاصه در خصوص انواع کانالهای دیجیتال صحبت کنیم. تجربیات شرکتهای موفق در بازاریابی دیجیتال را با شما به اشتراک بگذاریم و به شما کمک کنیم تا بتوانید به درستی بودجه خود را در دیجیتال مارکتینگ هزینه کنید
How to create call to-action's that effectively drive conversionscloud.IQ
This deck is from a series of webinars aimed at digital marketing and e-Commerce professionals.
This one looks at Call-To-Action’s (CTAs) and how to create them in a way that encourages the action you’re after – whether it’s downloads, sign-up’s or sales.
A CTA can fulfil many different purposes as part of the path to conversion on your website experience, in your email communications, banner ads, ppc ads and more.
There is an art to integrating them in a way that encourages action and provides your customers with a positive experience.
As the trigger for an action, a CTA should ask customers to take the most appropriate action based upon where they are within the buying journey.
This deck contains top tips, guidance and examples of CTA's that have been successful in driving conversion.
So you've changed your copy, rearranged your landing page, shortened your form but still can’t get more conversions? Join the club. It’s time to try something new, something guaranteed to drive more leads.
Join this revolutionary on-demand webinar with conversion experts WordStream Founder Larry Kim and HubSpot Psychologist Lanya Olmsted to learn our top 10 new and unconventional CRO hacks backed by psychology principles that can DOUBLE your leads. We’ve run dozens of tests to prove these changes will make a huge impact on your campaigns, and better yet, they’re easy to replicate!
You’ll learn amazing strategies like:
- Why you should rethink the conversion formula
- How to overcome your audience's anxiety over providing personal information on the landing page form
- When to throw out your landing page altogether
- And much more!
دیجیتال مارکتینگ در ایران موضوعی بسیار نو است و بسیاری از شرکتها در استفادهی درست از این نوع بازاریابی با مشکل مواجه هستند. در این کنفرانس سعی داریم با استفاده از تجربیات خود در طول چند سال گذشته به صورت اجمالی و خلاصه در خصوص انواع کانالهای دیجیتال صحبت کنیم. تجربیات شرکتهای موفق در بازاریابی دیجیتال را با شما به اشتراک بگذاریم و به شما کمک کنیم تا بتوانید به درستی بودجه خود را در دیجیتال مارکتینگ هزینه کنید
Unlocking the Value of Usage Data March 20, 2014
Dan McGaw, Director of Marketing KISSmetrics @danielmcgaw
Puja Ramani, Director of Product Management & Analytics Gainsight @pramani #customersuccess #KISSwebinar
1 The Case for User Analytics, 2 Making User Analytics Actionable, 3 Realizing ROI
We Have Entered The Age Of The Customer
Customer data is everywhere
Welcome to our world of Customer Analytics.
How it works (it’s simple and powerful)
Your customer is at the heart of KISSmetrics
How effective is my signup process?
“You can’t maximize your revenue and profit unless you are tracking the lifetime value of each of your customers. And that’s what KISSmetrics does better than anyone else.” !! — Thomas (Zappos).
Which of my marketing channels has the highest ROI?
What do my customers do before they sign up?
Are customers coming back on a regular basis?
Making User Analytics Actionable
We all know a data driven world is inevitability
We track everything from our health to our homes to our children
We have more data about our customers than ever before
So what’s stopping us?
38% of companies are not able to communicate and interpret customer analytics results.
54% can’t integrate and manage all their data sources.
The four pillar approach is your roadmap to ROI
People Objective Strategy Technology
So what can you do?
Data Science Alert Rules and Playbooks Confirm Intuition
Blend with other data sources to discover insights
Score customer health using usage data
Have one view of all your customers
Fire off tasks or outreach based on usage
Take action on early warnings and manage each event
Consistently collaborate to keep customer relationships healthy
Who’s getting ROI from usage data?
Reduce Churn
THANK YOU
Dan McGaw, Director of Marketing KISSmetrics @danielmcgaw
Puja Ramani, Director of Product Management & Analytics Gainsight @pramani
One hundred people come to your shop, and three buy something. Is that great or a disaster? In the real world, it would be unacceptable! But in online shops, a 3% E-Commerce conversion rate is pretty decent. No matter what your conversion rate is at the moment, you probably have one burning question: How can we improve on this vital web analytics metric? That's why we have prepared the last part of the "Double your E-Commerce profits" series with three more growth marketing tactics. The plan for the event is:
1. Shop Visitors ≠ Customers
2. Personalized Shop Banners #13
3. Optimize Your Checkout XP #14
4. Introduce A/B Testing #15
5. Loyal Customers – Q&A
#13 Personalized Shop Banners
The major problems visitors have in online shops are a lack of trust and relevance regarding their own needs. By personalizing their shopping experience, we are making a big step in the right direction. For example, we will show how to display a personalized banner that takes the traffic source into account. Imagine a coupon banner based on the influencer or ad your visitors are coming from.
#14 Optimize Your Checkout XP
In most online shops I see only a third of "add to cart" results in a purchase. Visitors have shown interest in your product but haven't been committed enough to go through the 27 form fields that stood between them and your product. It's time to clean up the checkout experience. But what changes should we focus on?
#15 Introduce A/B Testing
Not every change we are planning is making things better. The cool new design, the chat widget that must be improving your conversion rates might actually drag you down. That's where proper A/B tests come in. Let's look at how it's working with the free Google Optimize.
[Elite Camp 2016] Annemarie Klaassen & Tom van de Berg - Moving Beyond Testin...CXL
A/B testing is a great way to really learn from user behavior, but this is mostly not the main objective of an optimization program. It needs to improve revenue! If you're only implementing significant results, you're leaving a lot of money on the table. We will explain how we run optimization at the biggest hotel chain in the Netherlands.
Enterprise Client Onboarding Complete Process Free Template.Kashish Trivedi
By far the most valuable clients a company can get are enterprises. Not only do they bring a lot of monetary value, they can also be powerful advocates for the products and services they use and trust. Not to brag, but at Process Street, we have a number of enterprise clients, including There are others, but you get the gist. Because we have clients of this magnitude, we know it’s not enough to just land these sales. The real work begins after the contract is signed. The most important step in building a relationship with enterprise clients is the onboarding process. We’ve spent a lot of time and energy building our onboarding process for our enterprise clients. For this article, we picked the brains of our Director of Customer Success and one of our Customer Success Managers to fully understand what onboarding enterprise clients entails.
Self-Service: The Golden Ticket for a Personalized Customer ExperienceDesk
In this guide, you’ll learn how self-service can lower costs, improve productivity, and lead to a more personalized and profitable customer experience. From setting goals to measuring your results, discover industry-proven steps to using self-service successfully in your own organization.
Cracking The Customer Support Efficiency CodeWorkforce Group
As a business owner or key decision maker, when your business needs to scale to keep up with more impatient, demanding customers, finding ways to improve the efficiency of your customer service team is essential.
Today’s customers don’t just hope for a good customer service experience; they demand it. And with your competitors constantly lurking and innovating ways to win the market, delivering efficient customer service is crucial to maintain your competitive advantage.
The question then is, how do you go about this? How do you unlock a new level of excellence by elevating your customer service Efficiency?
In this deck, you will learn effective tips to take your customer service to the next level.
You will also learn;
• The most important reasons why you should take your customer service efficiency seriously
• The key metrics to look out for in measuring the efficiency of your customer service
• How to improve your customer experience with Workforce Connect.
Client Onboarding The Ultimate Guide amp Free TemplateKashish Trivedi
When it comes to client onboarding, you’re responsible for making the best first impression possible. Without proper standardization, it can be too easy for things to slip through the cracks. Luckily, standardization can stop you from fumbling the bag. You do want to ace your client onboarding, right? Here at Process Street, we love to turn everything we do into a process. Client onboarding is one of those recurring things we needed to standardize into a repeatable workflow. It’s through this standardization that we’re able to provide consistent onboarding experiences to our clients. Through the thousands of clients we’ve onboarded throughout the years, we’ve been able to understand that great client onboarding is all about having a super strong system in place.
Sometimes SaaS companies are so focused on creating and improving the product, they neglect marketing it and improving the sales funnel. Companies without a marketing, PR, or growth team especially neglect it. Here, you'll learn five ways to increase your B2B SaaS revenue today.
How to Sell and Educate someone on Website Design and DevelopmentBruce Breton
This is a short but, comprehensive PDF on "selling" or "educating" a prospective SEO, Social Media, Reputation Management, or Start-up client on a website design and development package.
Are your service level reports all green, but your customer is still not happy? That's because traditional time-based IT support metrics suck. Discover a better way to measure IT service quality.
Want to increase your conversion rates? Some of the most effective marketing strategies stem from psychology and a deep-seeded understanding of how people think and what makes them tick.
An introduction to NPS - Net Promoter ScoreStartquestion
Learn how to gather valuable data with the use of a client loyalty assessment tool.
Startquestion - Online surveys, forms, and tests.
Net Promoter, Net Promoter Score, and NPS are registered trademarks of Satmetrix Inc., Bain & Company Inc., and Fred Reicheld.
Learn more about how to avoid mistakes in NPS surveys:
https://blog.startquestion.com/7-mistakes-in-nps-questions-find-out-how-not-to-make-them-in-your-online-survey/
10 Effective Ways to Collect Customer FeedbacksTentacle Cloud
Feedback are significant to understand what customers love about your product and how you could enhance their experience. It guides and informs your decision-making and influences your product roadmap. It is also very important for evaluating customer satisfaction among your current customers.
http://www.tentaclecloud.com/signup.php
Powering Test Environments with Amazon EKS using Serverless Tool | AWS Commun...Chargebee
Vision: Optimizing Feature-ready to Production Release cycle by reducing the cycle length from Days to Hours.
Bottlenecks:
1. Developers spending more time on Dev Environment due to various Testing activities and other factors ( DB Migrations, Infrastructure Changes etc.)
2. Developers has to wait for more time for Environment availability
Solution:
1. Spin Test Environments as and when needed with low maintenance overhead
2. Enable Integration Testing across microservices
3. Enabling CI/CD pipeline
Implementation:
Minions Serverless Architecture — a user portal, where developers can just simply go and create their test environments whenever needed. Minions power test environments dynamically as needed, backed by AWS EKS and other Services. This was built by:
1. Leveraging AWS Managed Services such as EKS along with community projects (Kube2iam, External DNS, Ingress Controller etc.) helps us to solve the problem of building an Infrastructure dynamically with low maintenance overhead and cost-effective
2. Leveraging AWS Serverless Services helped us to accelerate building a User portal for management activities
SaaS Businesses, Unfair Distribution Advantages and the Legend of David and G...Chargebee
Can anything be 'unfair' in the world of distribution? We figure not. Learn from the Davids of SaaS industry who've created a reality of their own with distribution hacking.
Based on Sujan Patel's blogpost: https://www.chargebee.com/blog/saas-unfair-advantages-sujan-patel/
The Evolving Role of Payments In a Customer Centric World Chargebee
Chargebee's presentation from our recent talk at the Worldpay Rethink workshop held in Chennai, India.
The presentation, titled 'Evolving Role of Payments in a Customer Centric World', will take you through why we think pricing and payments are integral components of any recurring revenue relationship.
The trends and evolution of monetization strategies in the world of news publication and digital media. We looked at several early adopters in this space and how they adapted to the market situation. Most importantly we have tried to look at some of the evolving needs and trends in this space that will help you understand what lies ahead.
Check out the webinar slides to learn more about how XfilesPro transforms Salesforce document management by leveraging its world-class applications. For more details, please connect with sales@xfilespro.com
If you want to watch the on-demand webinar, please click here: https://www.xfilespro.com/webinars/salesforce-document-management-2-0-smarter-faster-better/
Enhancing Project Management Efficiency_ Leveraging AI Tools like ChatGPT.pdfJay Das
With the advent of artificial intelligence or AI tools, project management processes are undergoing a transformative shift. By using tools like ChatGPT, and Bard organizations can empower their leaders and managers to plan, execute, and monitor projects more effectively.
How to Position Your Globus Data Portal for Success Ten Good PracticesGlobus
Science gateways allow science and engineering communities to access shared data, software, computing services, and instruments. Science gateways have gained a lot of traction in the last twenty years, as evidenced by projects such as the Science Gateways Community Institute (SGCI) and the Center of Excellence on Science Gateways (SGX3) in the US, The Australian Research Data Commons (ARDC) and its platforms in Australia, and the projects around Virtual Research Environments in Europe. A few mature frameworks have evolved with their different strengths and foci and have been taken up by a larger community such as the Globus Data Portal, Hubzero, Tapis, and Galaxy. However, even when gateways are built on successful frameworks, they continue to face the challenges of ongoing maintenance costs and how to meet the ever-expanding needs of the community they serve with enhanced features. It is not uncommon that gateways with compelling use cases are nonetheless unable to get past the prototype phase and become a full production service, or if they do, they don't survive more than a couple of years. While there is no guaranteed pathway to success, it seems likely that for any gateway there is a need for a strong community and/or solid funding streams to create and sustain its success. With over twenty years of examples to draw from, this presentation goes into detail for ten factors common to successful and enduring gateways that effectively serve as best practices for any new or developing gateway.
Custom Healthcare Software for Managing Chronic Conditions and Remote Patient...Mind IT Systems
Healthcare providers often struggle with the complexities of chronic conditions and remote patient monitoring, as each patient requires personalized care and ongoing monitoring. Off-the-shelf solutions may not meet these diverse needs, leading to inefficiencies and gaps in care. It’s here, custom healthcare software offers a tailored solution, ensuring improved care and effectiveness.
Climate Science Flows: Enabling Petabyte-Scale Climate Analysis with the Eart...Globus
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top nidhi software solution freedownloadvrstrong314
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Software Engineering, Software Consulting, Tech Lead.
Spring Boot, Spring Cloud, Spring Core, Spring JDBC, Spring Security,
Spring Transaction, Spring MVC,
Log4j, REST/SOAP WEB-SERVICES.
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Unleash Unlimited Potential with One-Time Purchase
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Prosigns: Transforming Business with Tailored Technology SolutionsProsigns
Unlocking Business Potential: Tailored Technology Solutions by Prosigns
Discover how Prosigns, a leading technology solutions provider, partners with businesses to drive innovation and success. Our presentation showcases our comprehensive range of services, including custom software development, web and mobile app development, AI & ML solutions, blockchain integration, DevOps services, and Microsoft Dynamics 365 support.
Custom Software Development: Prosigns specializes in creating bespoke software solutions that cater to your unique business needs. Our team of experts works closely with you to understand your requirements and deliver tailor-made software that enhances efficiency and drives growth.
Web and Mobile App Development: From responsive websites to intuitive mobile applications, Prosigns develops cutting-edge solutions that engage users and deliver seamless experiences across devices.
AI & ML Solutions: Harnessing the power of Artificial Intelligence and Machine Learning, Prosigns provides smart solutions that automate processes, provide valuable insights, and drive informed decision-making.
Blockchain Integration: Prosigns offers comprehensive blockchain solutions, including development, integration, and consulting services, enabling businesses to leverage blockchain technology for enhanced security, transparency, and efficiency.
DevOps Services: Prosigns' DevOps services streamline development and operations processes, ensuring faster and more reliable software delivery through automation and continuous integration.
Microsoft Dynamics 365 Support: Prosigns provides comprehensive support and maintenance services for Microsoft Dynamics 365, ensuring your system is always up-to-date, secure, and running smoothly.
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AI Pilot Review: The World’s First Virtual Assistant Marketing SuiteGoogle
AI Pilot Review: The World’s First Virtual Assistant Marketing Suite
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https://sumonreview.com/ai-pilot-review/
AI Pilot Review: Key Features
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See My Other Reviews Article:
(1) TubeTrivia AI Review: https://sumonreview.com/tubetrivia-ai-review
(2) SocioWave Review: https://sumonreview.com/sociowave-review
(3) AI Partner & Profit Review: https://sumonreview.com/ai-partner-profit-review
(4) AI Ebook Suite Review: https://sumonreview.com/ai-ebook-suite-review
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
8. Don't trust me? Here are
some stats that might
change your mind.
9. 55% of consumers say
easy access to
support & information
can make them fall
in love with a brand.
Source
10. 59% of consumers would try a new
brand or company for a better
service experience.
Source
11. 66% of B2B customers stopped
buying from a company after a
bad customer service experience.
Source
12. News of bad
customer service
reaches more than
twice as many ears
as praise for a good
service experience.
Source
13. There’s a lot of content out there that
talks about how you should improve
your customer support metrics.
14. We cut to the chase to present to
you with a one-stop plugin to
lookup everything related to billing,
and help you boost 3 of your
most crucial customer
support metrics.
15. All you have to do is
sign up & install
Chargebee’s Support
Plugin within your
helpdesk of choice.
And that’s it.
Disclaimer: I am assuming you are using Freshdesk,
Zendesk or Groove, cause, like, who isn't?
17. Customer name, email address
& company
Monthly Recurring Revenue
for the subscription
Credit card details &
Payment information
The state of the plan:
Active/Archived/Deleted
Name of the plan that the
customer is on
The date when the
subscription began & when
the next billing will happen
Here’s how the Plugin looks.
It displays..
18. All this info is displayed in the side-view right
next to the corresponding support ticket on
the Freshdesk/Zendesk/Groove app.
19. Great! Now let me show
you why the Plugin is
delightfully simple yet
surprisingly effective in
boosting customer
support metrics.
25. But most of the time, support
staff waste time ‘Tab-hopping’,
collecting information to
answer easily resolvable
queries.
26. Having all of the basic customer info right in
front of you will drastically improve the First
Response Time for basic SaaS queries.
27. Having all of the basic customer info right in
front of you will drastically improve the First
Response Time for basic SaaS queries.
Like --->
28. Can I extend my trial?
Yes, we’ll give you an additional 15 days’ trial since you’re the
first to sign up from your company.
29. Can I extend my trial period?
Yes, we’ll give you additional 15 days trial since you’re the first
to signup from your company.
30. Can I extend my trial period?
Yes, we’ll give you additional 15 days trial since you’re the first
to signup from your company.
I told you! Delightfully simple!
32. Ok, so first response time is essential
to prevent negative feelings and
make your customers feel cared for.
33. But what truly delights a customer
is how fast you are able to actually
solve their problem.
34. But what truly delights a customer
is how fast you are able to actually
solve their problem.
This is measured through
Average Ticket Resolution Time.
35. The first and most
time-consuming step
to solving your
customer’s problem
is ‘Problem
Identification’.
37. Name
Subscription
details
Company
Payment method
And a very important part of
‘Problem Identification’ is to know
key details about your customer’s
background.
The Plugin gives you
just that.
Let’s look at an example. -->
38. John Doe has emailed you
Let's assume you just got a support query
from John asking for a feature upgrade.
Support query
from John
39. Let's assume you just got a support query
from John asking for a feature upgrade.
John Doe has emailed you
Usually a customer support staff will
rummage around on her database
to find out who John is in order to
get to the root of the problem.
40. John Doe has emailed you
But the fact is that John hasn't subscribed to your
service, the subscription is under Jane who belongs
to the same company as John.
41. John Doe has emailed you
But the fact is that John hasn't subscribed to your
service, the subscription is under Jane who belongs
to the same company as John.
Subscription is
under Jane,
not John.
The widget shows you this information
instantly, just by typing the company’s
domain name in the search bar. This
saves you precious time and improves
efficiency.
42. What's more? You can also see that Jane is on the Free
Plan, now you know exactly how to solve John's
problem.
43. What's more? You can also see that Jane is on the Free
Plan, now you know exactly how to solve John's
problem.
Plan details
of Jane
Ta da! Your issue resolution time
went from 30 mins to just a matter
of seconds.
44. Now, let’s look at some specific
scenarios where quick and accurate
Problem Identification leaps up, and
helps manage another important
business metric - Churn.
45. Let's say that customer X from company Y has
raised a support query.
Mr. X has emailed you
46. Scenario 1: Through Chargebee’s Wonder
Widget (!), you can always keep an eye on
whether the customer’s subscription is about
to get cancelled.
47. You can then offer discounted
upgrades (within Chargebee) to
avoid possible immediate churn.
48. Scenario 2:
Readily knowing what Plan
your customer is on and his
past purchase behavior could
make the difference between
an instant upgrade and a lost
opportunity.
49. Scenario 3:
Your customer is actively
using the product but if his
account is getting cancelled
due to invalid payment
details, you can send a
Payment Update link directly
from the Plugin and save the
subscription from getting
cancelled!
50. Hooray! Now you know how
to prevent Immediate Churn
with the help of the Plugin!
52. With customer acquisition costs
going through the roof, it
becomes especially important to
satisfy and retain your customers.
53. This especially holds true
for Enterprise Customers.
With customer acquisition costs
going through the roof, it
becomes especially important to
satisfy and retain your customers.
54. For them, an unresolved issue affects
the productivity of a large group
of people and this in turn contributes
to negative word of mouth.
55. So it becomes important
that you focus on quickly
resolving tickets raised by
high-priority customers.
56. So it becomes important
that you focus on quickly
resolving tickets raised by
high-priority customers.
Don’t you worry,
we've got it covered.
How, you may ask.
57. For any query, Chargebee’s Support Plugin will show the
Plan your customers have subscribed to.
58. Now, with this info,
you can set-up SLA
rules & always be
there for customers
who need you the
most.
For any query, Chargebee’s Support Plugin will show the
Plan your customers have subscribed to.
59. There! We’ve showed you
how to improve four of
your most important
customer support metrics
with one simple Plugin.
60. There! We’ve showed you
how to improve four of
your most important
customer support metrics
with one simple Plugin.
That’s pretty neat, isn’t it?