This document discusses how natural language processing is reshaping the financial services industry. It explains that NLP allows fintech companies to parse textual data like contracts and analyze industry terminology, numbers, currencies, and company names. The document outlines three key applications of NLP in fintech: know your customer (KYC) to evaluate customers, know your product (KYP) to analyze financial instruments, and satisfy your customer (SYC) which is a new focus on customer satisfaction. It concludes by thanking the audience.

1. Dr Haithem Afli
ADAPT Centre
Munster Technological University
June 8th , 2021
How Natural Language Processing is
Reshaping Fintech

2. Financial services industry has been one that approaches
technology with caution
The pace of information has accelerated exponentially over the past
decade, and traditional processes just can’t keep up.
Fintech is turning to Natural Language
Processing (NLP)

3. Fintech is turning to Natural Language
Processing (NLP)
Ability to parse textual data, while understanding the nuances of industry jargon,
numbers, different currencies, and company names and products

4. AI beyond the hype and anti-hype
AI is not yet ready to entirely replace humans, it will instead augment
them, letting them move into more value-adding activities

5. NLP in FinTech Applications
We go through the application scenarios from three aspects including
Ø Know Your Customer (KYC),
Ø Know Your Product (KYP), and
Ø Satisfy Your Customer (SYC).
Source: itechart.com

6. Know Your Customer (KYC)
Financial institutes are asked to evaluate their customers, including legal persons
and natural persons, from different aspects such as identification and credit
evaluation.

7. Know Your Customer (KYC)
Financial institutes are asked to evaluate their customers, including legal persons
and natural persons, from different aspects such as identification and credit
evaluation.

8. Know Your Product (KYP)
Capture the price movement of the financial instruments. Some of these
researches
à construct an end-to-end model for making the prediction.

9. Know Your Product (KYP)

10. Satisfy Your Customer (SYC)
“Satisfy your customers” (SYC) becomes a new focus of the financial
institutions in the new Fintech revolution

11. Source: Alexandra Chirkina

12. Challenges and Initiatives

13. www.adaptcentre.ie
Haithem.afli@cit.ie
@AfliHaithem
Thank you