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HOW MUCH DO INFLUENCERS
INFLUENCE SMBS?
February 8, 2018
INSIGHT  LEAD GEN  CONTENT  SALES SUPPORT
2
INCREASING SALES TO SMBS
Help marketers better understand the role of
influencers in SMB marketing
RESEARCH OBJECTIVE
Effect of influencers
Rating influencer types
Influencers vs. advisors
Rating individual influencers
3
Methodology
METHODOLOGY
4
1
2
3
HOW
WHO
WHEN
15-minute online survey via the Bredin.com/SMBPulse
307 principals of U.S. companies with <500 employees (5.5% +/- CI)
November 14-23, 2017
Representative mix of industries, business ages, locations, etc.
104 VSB
<20 employees
(97.7% weighting)
101 SB
20-99 employees
(1.9% weighting)
102 MB
100-500 employees
(0.3% weighting)
5
The following questions are on the topic of
“influencers,” which simply means people who are
well known, are seen as experts in a particular area,
or both. For example, influencers can be celebrities
such as Richard Branson or Mark Cuban, or experts
such as Walt Mossberg or David Pogue. Companies
sometimes use influencers to endorse or promote
their products.
DEFINING INFLUENCERS
6
INFLUENCERS IN B2B
Dell draws on the
perspectives and audiences
of small business and tech
influencers through articles,
podcasts, videos and
“unconference” events
7
INFLUENCERS IN B2B
American Express launched a “Love
My Store” campaign to encourage
retailers to share with customers
their acceptance of the card, an
action that substantially increased
purchase and card usage.
To help spread the message, they
partnered with HGTV host Emily
Henderson.
RESEARCH RESULTS
25%
75%
Aggregate
69%
31% 31%
69%
10%
90%
VSB (<20) SB (20-99) MB (100-500)
n=304
9
Have you seen, heard or read any ads, videos, blog posts or anything else featuring influencers promoting products or
services for small and/or mid-sized businesses?
REACH OF INFLUENCERS: HEADCOUNT & RESPONDENT AGE
Awareness of influencers increases with company size and decreases with age
Company size
Respondent age
18-34 35-49 50+
51%49%52%
48%
24%
76%
Yes
No / Don't recall
73%
27%
Aggregate
91%
9%
63%
37%
51%49%
VSB (<20) SB (20-99) MB (100-500)
n=76
10
Would you say a promotion featuring an influencer is more impactful or effective than other kinds of promotion?
IMPACT OF INFLUENCERS: HEADCOUNT & RESPONDENT AGE
Millennials are most receptive to B2B influencers
Company size
Respondent age
18-34 35-49 50+
81%
19%
83%
17%
72%
28%
YesNo
64%
36%
42%
58%
43%
57%
61%
39% 38%
62%
18%
82%
Aggregate VSB (<20) SB (20-99) MB (100-500)
n=73
11
Have you made a purchase based on an influencer’s recommendation?
PURCHASE IMPACT OF INFLUENCERS
>20-employee businesses, millennials and men are most likely to buy based on influencers
Company size
Respondent Age & Gender
18-34 35-49 50+ Male Female
75%
25%
75%
25%
Yes
No
20%
80%
Directionally, influencers impact IT purchases
What kind of product or service did you purchase, from what company, and who was the influencer?
12
PURCHASE IMPACT OF INFLUENCERS
Adobe — TechCrunch
Sony
I purchased a collaboration
tool for my business
Capital One
Amazon —
cloud services
Robert Kiyosaki —
Insurance
IT software
Printer and IT
support
Microsoft —
Azure
INFLUENCER CREDIBILITY
SMBs find their peers are most credible
Let's say you are reading an introductory article about marketing automation, or different kinds of business loans. Please
indicate whether you would find the article more or less credible if it was written by:
n=varies
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
No author listed
A celebrity from outside the business world like an actor,
singer or athlete
A celebrity businessperson
Someone from a sponsoring company, for example
Salesforce, Hubspot, Bank of America, etc.
A general small business blogger or authority
An expert in the topic, like a CPA or book author
A fellow small business owner
13
More credible No more or less credible
Male SMBs find content written by
someone from the sponsoring
company MORE credible than do
female SMBs (26% vs. 16%)
As a general rule, perceived
credibility for every author
increases with growth outlook and
decreases with business age
14
Want to view the rest of the
report or request a
one-on-one walkthrough?
Contact us at:
info@bredin.com

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How Much Do Influencers Influence SMBs?

  • 1. HOW MUCH DO INFLUENCERS INFLUENCE SMBS? February 8, 2018
  • 2. INSIGHT  LEAD GEN  CONTENT  SALES SUPPORT 2 INCREASING SALES TO SMBS
  • 3. Help marketers better understand the role of influencers in SMB marketing RESEARCH OBJECTIVE Effect of influencers Rating influencer types Influencers vs. advisors Rating individual influencers 3
  • 4. Methodology METHODOLOGY 4 1 2 3 HOW WHO WHEN 15-minute online survey via the Bredin.com/SMBPulse 307 principals of U.S. companies with <500 employees (5.5% +/- CI) November 14-23, 2017 Representative mix of industries, business ages, locations, etc. 104 VSB <20 employees (97.7% weighting) 101 SB 20-99 employees (1.9% weighting) 102 MB 100-500 employees (0.3% weighting)
  • 5. 5 The following questions are on the topic of “influencers,” which simply means people who are well known, are seen as experts in a particular area, or both. For example, influencers can be celebrities such as Richard Branson or Mark Cuban, or experts such as Walt Mossberg or David Pogue. Companies sometimes use influencers to endorse or promote their products. DEFINING INFLUENCERS
  • 6. 6 INFLUENCERS IN B2B Dell draws on the perspectives and audiences of small business and tech influencers through articles, podcasts, videos and “unconference” events
  • 7. 7 INFLUENCERS IN B2B American Express launched a “Love My Store” campaign to encourage retailers to share with customers their acceptance of the card, an action that substantially increased purchase and card usage. To help spread the message, they partnered with HGTV host Emily Henderson.
  • 9. 25% 75% Aggregate 69% 31% 31% 69% 10% 90% VSB (<20) SB (20-99) MB (100-500) n=304 9 Have you seen, heard or read any ads, videos, blog posts or anything else featuring influencers promoting products or services for small and/or mid-sized businesses? REACH OF INFLUENCERS: HEADCOUNT & RESPONDENT AGE Awareness of influencers increases with company size and decreases with age Company size Respondent age 18-34 35-49 50+ 51%49%52% 48% 24% 76% Yes No / Don't recall
  • 10. 73% 27% Aggregate 91% 9% 63% 37% 51%49% VSB (<20) SB (20-99) MB (100-500) n=76 10 Would you say a promotion featuring an influencer is more impactful or effective than other kinds of promotion? IMPACT OF INFLUENCERS: HEADCOUNT & RESPONDENT AGE Millennials are most receptive to B2B influencers Company size Respondent age 18-34 35-49 50+ 81% 19% 83% 17% 72% 28% YesNo
  • 11. 64% 36% 42% 58% 43% 57% 61% 39% 38% 62% 18% 82% Aggregate VSB (<20) SB (20-99) MB (100-500) n=73 11 Have you made a purchase based on an influencer’s recommendation? PURCHASE IMPACT OF INFLUENCERS >20-employee businesses, millennials and men are most likely to buy based on influencers Company size Respondent Age & Gender 18-34 35-49 50+ Male Female 75% 25% 75% 25% Yes No 20% 80%
  • 12. Directionally, influencers impact IT purchases What kind of product or service did you purchase, from what company, and who was the influencer? 12 PURCHASE IMPACT OF INFLUENCERS Adobe — TechCrunch Sony I purchased a collaboration tool for my business Capital One Amazon — cloud services Robert Kiyosaki — Insurance IT software Printer and IT support Microsoft — Azure
  • 13. INFLUENCER CREDIBILITY SMBs find their peers are most credible Let's say you are reading an introductory article about marketing automation, or different kinds of business loans. Please indicate whether you would find the article more or less credible if it was written by: n=varies 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% No author listed A celebrity from outside the business world like an actor, singer or athlete A celebrity businessperson Someone from a sponsoring company, for example Salesforce, Hubspot, Bank of America, etc. A general small business blogger or authority An expert in the topic, like a CPA or book author A fellow small business owner 13 More credible No more or less credible Male SMBs find content written by someone from the sponsoring company MORE credible than do female SMBs (26% vs. 16%) As a general rule, perceived credibility for every author increases with growth outlook and decreases with business age
  • 14. 14 Want to view the rest of the report or request a one-on-one walkthrough? Contact us at: info@bredin.com