SlideShare a Scribd company logo
Success and Failure in the Time of Social




  Michael Krigsman       Esteban Kolsky
  Asuret, Inc.           thinkJar
  617‐905‐5950           913‐256‐5759
  mkrigsman@asuret.com   esteban@thinkJar.net
  Twitter: @mkrigsman    Twitter: @ekolsky

   #crm          #scrm        #itfail
What is Social CRM?
“Social CRM is a philosophy and a business strategy,
supported by a technology platform, business rules, processes
and social characteristics, designed to engage the customer in
a collaborative conversation in order to provide mutually
beneficial value in a trusted and transparent business
environment. It is the company's programmatic response to
the customer's control of the conversation.”
       ̶  Paul Greenberg
What is Traditional CRM?
Definition of CRM (from Mitch Lieberman):
 Core contact management
       Name, address, phone, email
   Place to store transactions and history
       Orders, invoices, issues, communications
   Place to manage future business/pipeline
       Prospects, Leads, Opportunities, Campaigns
Key Differences Exist…
Traditional CRM            Social CRM
Operational                Relationship-based
Controlling the customer   Customer is in control
Hierarchical               Collaborative
Plus ça change, plus c'est la même chose
   The more things change, the more they stay the same
       History repeats itself
       Social CRM builds on traditional, operational CRM
   Failure persists and lessons must be learned
       Examining the past helps explain and predict the future



                               Social CRM


                                   CRM
Understanding CRM failure
Traditional CRM failure rates
   Gartner 2001: 50%
   Butler Group 2002: 70%
   Selling Power, CSO Forum 2002: 69.3%
   AMR Research 2005: 18%
   AMR Research 2006: 31%
   AMR Research 2007: 29%
   Forrester Research 2009: 47%


         .
Failures persist despite millions 
invested in prevention. Why?
It’s easy to ignore
   warning signs
CRM Success Environment
People and project – not technology




           © Copyright 2010 Asuret Inc. All rights reserved.

           © Copyright 2010 Asuret Inc. All rights reserved.
Devil’s Triangle
      Dysfunctional
industry structure creates
    overlapping and
   conflicting agendas
Devil’s Triangle
Conflicts of interest are embedded in the enterprise 
software industry (including CRM) 


                                Confused buyers
                           Silos and internal disputes



                            Wacky system integrators
                             Customer success vs.
                              consulting revenue


                         Schizophrenic software vendors
                             Loyalties split between
                           customers and integrators
People talk about
stopping CRM failure
Talk
is
cheap
And creates…
Train wrecks of business 
  disruption and waste
Social CRM is Different
Mostly, because as we evolve…
…this does not work anymore.
Social media is about conversation…
...listening carefully...
…engaging…
…and collaborating together.
Failure: Poor engagement with customers
   Transition from operational to engaged metrics
       Need to change measurement, incorporate Social KPI
       Goals, objectives are still CRM‐driven, but accommodate Social x
   Social projects require engaged conversation
       Lack of engagement drives other problems
       Difficult to measure “Return on Engagement”
   Disengaged companies do not create trust
       Trust creates long‐term loyalty, return business
       Trust does not facilitate success; traditional failure points remain
   Social business means evolution
       Openness, transparency, trust, conversations
       Not mandatory, but desirable
Social CRM success environment
                Feedback                                             Engagement


Transparency                                                                      Brand Equity




               Conversation                                      Collaboration
                       © Copyright 2010 Asuret Inc. All rights reserved.
Examples of Social CRM success
   MySpace
       Faced with failing customer service, rebuilt based on communities
       Recognized that listening to customers is mission critical
   Nike
       Nike+ built a community for sharing data and info, create buzz
       Flexible on goals and plans essential
   Starbucks
       Several ongoing projects aimed to spread brand, build loyalty
       Coordination among stakeholders critical to success
   Levi’s
       Using multiple channels to leverage “ambassadors” (advocates)
       Bridging gap between social culture and social technology was key
Achieving SCRM success
Is easier
said
than done
Key Lessons
   Engage, internally and externally
       Gather feedback and opinions
       Listen, learn, grow
   Keep goals in mind
       Kumbaya feels good but doesn’t further business
       People don’t want relationships, they want engaged commitment
   Social is about people
       Not about technology
       Not about processes
       Not about measurement (but business‐oriented metrics are important)
   Don’t Replace CRM, Extend it with Social
       Stand‐alone, siloed Social CRM means failure before starting
       Add social objectives, goals, needs, and wants to CRM
For more information contact:

Michael Krigsman, CEO                                                           Esteban Kolsky
Asuret Inc.                                                                     thinkJar
Email: mkrigsman@asuret.com                                                     Email: esteban@thinkJar.net
Web: http://asuret.com                                                          Blog: http://www.estebankolsky.com/
Blog: http://blogs.zdnet.com/projectfailures                                    Twitter: http://twitter.com/ekolsky
Twitter: http://twitter.com/mkrigsman                                           +1 (913) 256‐5759
+ 1 (617) 905‐5950




                                  All slides © Copyright 2009 Asuret Inc. and
                                         thinkjar LLC. All rights reserved.

More Related Content

What's hot

Social Networks - A Volcano Waiting to Erupt?
Social Networks - A Volcano Waiting to Erupt?Social Networks - A Volcano Waiting to Erupt?
Social Networks - A Volcano Waiting to Erupt?
The TAS Group
 
5 Trends Marketers Should Not Ignore
5 Trends Marketers Should Not Ignore5 Trends Marketers Should Not Ignore
5 Trends Marketers Should Not Ignore
Ekaterina Walter
 
Social CRM by Jacob Morgan
Social CRM by Jacob MorganSocial CRM by Jacob Morgan
Social CRM by Jacob Morgan
Mitya Voskresensky
 
Key to Social Media Success
Key to Social Media SuccessKey to Social Media Success
Key to Social Media Success
LinkedIn Sales Solutions
 
Gamification
GamificationGamification
LinkedIn For Salesforce Webinar Preso 1.31.12
LinkedIn For Salesforce Webinar Preso 1.31.12LinkedIn For Salesforce Webinar Preso 1.31.12
LinkedIn For Salesforce Webinar Preso 1.31.12
Michael Gross
 
Evolution of Social Media
Evolution of Social MediaEvolution of Social Media
Evolution of Social Media
Stephen Nold
 
Collaboration and Relationship Management - Risks and Rewards
Collaboration and Relationship Management - Risks and RewardsCollaboration and Relationship Management - Risks and Rewards
Collaboration and Relationship Management - Risks and Rewards
C5 Insight
 
Designing a Social Business
Designing a Social BusinessDesigning a Social Business
Designing a Social Business
Patrick Gladney
 
How Social Adds Value to Talent Management- Q4 CIPD
How Social Adds Value to Talent Management- Q4 CIPDHow Social Adds Value to Talent Management- Q4 CIPD
How Social Adds Value to Talent Management- Q4 CIPD
Mark Osborn
 
Growth hacking
Growth hackingGrowth hacking
Growth hacking
Hsien Shiung Hwang
 
Why LinkedIn Knows More About The Talent in Your Company Than You Do
Why LinkedIn Knows More About The Talent in Your Company Than You DoWhy LinkedIn Knows More About The Talent in Your Company Than You Do
Why LinkedIn Knows More About The Talent in Your Company Than You Do
Martin Sutherland
 
Why You Need a New Media Ringmaster
Why You Need a New Media RingmasterWhy You Need a New Media Ringmaster
Why You Need a New Media Ringmaster
Vivastream
 
The New Traditional
The New TraditionalThe New Traditional
The New Traditional
KPS3 Marketing
 
Billy Tucker, Cudo - 'Secret of Social Media'
Billy Tucker, Cudo - 'Secret of Social Media'Billy Tucker, Cudo - 'Secret of Social Media'
Billy Tucker, Cudo - 'Secret of Social Media'
iStrategy
 
The Transformative Power of Data + Relationships | ConnectIn Chicago 2014
The Transformative Power of Data + Relationships | ConnectIn Chicago 2014The Transformative Power of Data + Relationships | ConnectIn Chicago 2014
The Transformative Power of Data + Relationships | ConnectIn Chicago 2014
LinkedIn Talent Solutions
 
Social Selling: How to Unlock Competitive Advantage - Mike Derezin, VP, Sales...
Social Selling: How to Unlock Competitive Advantage - Mike Derezin, VP, Sales...Social Selling: How to Unlock Competitive Advantage - Mike Derezin, VP, Sales...
Social Selling: How to Unlock Competitive Advantage - Mike Derezin, VP, Sales...
LinkedIn Sales Solutions
 
The Transformative Power of Data and Relationships | ConnectIn Atlanta
The Transformative Power of Data and Relationships | ConnectIn Atlanta The Transformative Power of Data and Relationships | ConnectIn Atlanta
The Transformative Power of Data and Relationships | ConnectIn Atlanta
LinkedIn Talent Solutions
 
Real-Time Marketing: What Does the Data Say?
Real-Time Marketing: What Does the Data Say?Real-Time Marketing: What Does the Data Say?
Real-Time Marketing: What Does the Data Say?
VI Marketing and Branding
 
Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...
Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...
Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...
Community IT Innovators
 

What's hot (20)

Social Networks - A Volcano Waiting to Erupt?
Social Networks - A Volcano Waiting to Erupt?Social Networks - A Volcano Waiting to Erupt?
Social Networks - A Volcano Waiting to Erupt?
 
5 Trends Marketers Should Not Ignore
5 Trends Marketers Should Not Ignore5 Trends Marketers Should Not Ignore
5 Trends Marketers Should Not Ignore
 
Social CRM by Jacob Morgan
Social CRM by Jacob MorganSocial CRM by Jacob Morgan
Social CRM by Jacob Morgan
 
Key to Social Media Success
Key to Social Media SuccessKey to Social Media Success
Key to Social Media Success
 
Gamification
GamificationGamification
Gamification
 
LinkedIn For Salesforce Webinar Preso 1.31.12
LinkedIn For Salesforce Webinar Preso 1.31.12LinkedIn For Salesforce Webinar Preso 1.31.12
LinkedIn For Salesforce Webinar Preso 1.31.12
 
Evolution of Social Media
Evolution of Social MediaEvolution of Social Media
Evolution of Social Media
 
Collaboration and Relationship Management - Risks and Rewards
Collaboration and Relationship Management - Risks and RewardsCollaboration and Relationship Management - Risks and Rewards
Collaboration and Relationship Management - Risks and Rewards
 
Designing a Social Business
Designing a Social BusinessDesigning a Social Business
Designing a Social Business
 
How Social Adds Value to Talent Management- Q4 CIPD
How Social Adds Value to Talent Management- Q4 CIPDHow Social Adds Value to Talent Management- Q4 CIPD
How Social Adds Value to Talent Management- Q4 CIPD
 
Growth hacking
Growth hackingGrowth hacking
Growth hacking
 
Why LinkedIn Knows More About The Talent in Your Company Than You Do
Why LinkedIn Knows More About The Talent in Your Company Than You DoWhy LinkedIn Knows More About The Talent in Your Company Than You Do
Why LinkedIn Knows More About The Talent in Your Company Than You Do
 
Why You Need a New Media Ringmaster
Why You Need a New Media RingmasterWhy You Need a New Media Ringmaster
Why You Need a New Media Ringmaster
 
The New Traditional
The New TraditionalThe New Traditional
The New Traditional
 
Billy Tucker, Cudo - 'Secret of Social Media'
Billy Tucker, Cudo - 'Secret of Social Media'Billy Tucker, Cudo - 'Secret of Social Media'
Billy Tucker, Cudo - 'Secret of Social Media'
 
The Transformative Power of Data + Relationships | ConnectIn Chicago 2014
The Transformative Power of Data + Relationships | ConnectIn Chicago 2014The Transformative Power of Data + Relationships | ConnectIn Chicago 2014
The Transformative Power of Data + Relationships | ConnectIn Chicago 2014
 
Social Selling: How to Unlock Competitive Advantage - Mike Derezin, VP, Sales...
Social Selling: How to Unlock Competitive Advantage - Mike Derezin, VP, Sales...Social Selling: How to Unlock Competitive Advantage - Mike Derezin, VP, Sales...
Social Selling: How to Unlock Competitive Advantage - Mike Derezin, VP, Sales...
 
The Transformative Power of Data and Relationships | ConnectIn Atlanta
The Transformative Power of Data and Relationships | ConnectIn Atlanta The Transformative Power of Data and Relationships | ConnectIn Atlanta
The Transformative Power of Data and Relationships | ConnectIn Atlanta
 
Real-Time Marketing: What Does the Data Say?
Real-Time Marketing: What Does the Data Say?Real-Time Marketing: What Does the Data Say?
Real-Time Marketing: What Does the Data Say?
 
Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...
Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...
Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...
 

Viewers also liked

Egg3 | CRM fails. Really?
Egg3 | CRM fails. Really?Egg3 | CRM fails. Really?
Egg3 | CRM fails. Really?
Olivier Caeymaex
 
Preventing CRM failures
Preventing CRM failuresPreventing CRM failures
Preventing CRM failures
Michael Krigsman
 
The Power of Mobile CRM
The Power of Mobile CRMThe Power of Mobile CRM
The Power of Mobile CRM
Base CRM
 
30% - 60% of CRM Projects Fail
30% - 60% of CRM Projects Fail30% - 60% of CRM Projects Fail
30% - 60% of CRM Projects Fail
C5 Insight
 
Mobile CRM
Mobile CRMMobile CRM
Mobile CRM
Sathish Mariappan
 
Top 10 Reasons Why CRM Implementations Fail
Top 10 Reasons Why CRM Implementations FailTop 10 Reasons Why CRM Implementations Fail
Top 10 Reasons Why CRM Implementations Fail
Kimberly Douglass
 

Viewers also liked (6)

Egg3 | CRM fails. Really?
Egg3 | CRM fails. Really?Egg3 | CRM fails. Really?
Egg3 | CRM fails. Really?
 
Preventing CRM failures
Preventing CRM failuresPreventing CRM failures
Preventing CRM failures
 
The Power of Mobile CRM
The Power of Mobile CRMThe Power of Mobile CRM
The Power of Mobile CRM
 
30% - 60% of CRM Projects Fail
30% - 60% of CRM Projects Fail30% - 60% of CRM Projects Fail
30% - 60% of CRM Projects Fail
 
Mobile CRM
Mobile CRMMobile CRM
Mobile CRM
 
Top 10 Reasons Why CRM Implementations Fail
Top 10 Reasons Why CRM Implementations FailTop 10 Reasons Why CRM Implementations Fail
Top 10 Reasons Why CRM Implementations Fail
 

Similar to Success and failure in the time of social

CrmYug
CrmYugCrmYug
Social CRM DeMystified: The Business & Customer Benefits
Social CRM DeMystified: The Business &  Customer Benefits Social CRM DeMystified: The Business &  Customer Benefits
Social CRM DeMystified: The Business & Customer Benefits
Mzinga
 
Guide to understanding social crm
Guide to understanding social crmGuide to understanding social crm
Guide to understanding social crm
Mitch Lieberman
 
Guide to Understanding Social CRM
Guide to Understanding Social CRMGuide to Understanding Social CRM
Guide to Understanding Social CRM
Jacob Morgan
 
Guide to Understanding Social CRM
Guide to Understanding Social CRMGuide to Understanding Social CRM
Guide to Understanding Social CRM
Enterprise 2.0 Conference
 
Guide to understanding Social CRM
Guide to understanding Social CRMGuide to understanding Social CRM
Guide to understanding Social CRM
Genaro Bardy
 
Five Trends That Will Transform Customer Communities
Five Trends That Will Transform Customer CommunitiesFive Trends That Will Transform Customer Communities
Five Trends That Will Transform Customer Communities
Joe Cothrel
 
Understanding the Social Customer
Understanding the Social CustomerUnderstanding the Social Customer
Understanding the Social Customer
Ryan Turner
 
The ROI of Social CRM
The ROI of Social CRMThe ROI of Social CRM
The ROI of Social CRM
PROPEL (formerly Human Workplaces)
 
ADMA Social Media Pres
ADMA Social Media PresADMA Social Media Pres
ADMA Social Media Pres
David Warwick
 
Socialytics: Convergence of Social, Big Data, Analytics
Socialytics:   Convergence of Social, Big Data, AnalyticsSocialytics:   Convergence of Social, Big Data, Analytics
Socialytics: Convergence of Social, Big Data, Analytics
Sandy Carter
 
Smarter Use Cases
Smarter Use CasesSmarter Use Cases
Smarter Use Cases
Smarter Engagement
 
8 Customer Experience Megatre
8 Customer Experience Megatre8 Customer Experience Megatre
8 Customer Experience Megatre
Temkin Group
 
The Impact of SNS on CRM
The Impact of SNS on CRMThe Impact of SNS on CRM
The Impact of SNS on CRM
Meherunnesha (Nishat)
 
Social Crm Scrm
Social Crm   ScrmSocial Crm   Scrm
Social Crm Scrm
Centricity360
 
The unsocial company
The unsocial companyThe unsocial company
The unsocial company
Keith Childs
 
Start Turning Data Into Actionable Insights
Start Turning Data Into Actionable InsightsStart Turning Data Into Actionable Insights
Start Turning Data Into Actionable Insights
Tiffani Allen
 
How Social CRM Can Help Address Changing Consumer Demands
How Social CRM Can Help Address Changing Consumer DemandsHow Social CRM Can Help Address Changing Consumer Demands
How Social CRM Can Help Address Changing Consumer Demands
Fabio Cipriani
 
CRM Renovation
CRM RenovationCRM Renovation
CRM Renovation
Bojan Ciric
 
Connect IT Conference 2010 Brief
Connect IT Conference 2010 BriefConnect IT Conference 2010 Brief
Connect IT Conference 2010 Brief
Malcolm Bastien
 

Similar to Success and failure in the time of social (20)

CrmYug
CrmYugCrmYug
CrmYug
 
Social CRM DeMystified: The Business & Customer Benefits
Social CRM DeMystified: The Business &  Customer Benefits Social CRM DeMystified: The Business &  Customer Benefits
Social CRM DeMystified: The Business & Customer Benefits
 
Guide to understanding social crm
Guide to understanding social crmGuide to understanding social crm
Guide to understanding social crm
 
Guide to Understanding Social CRM
Guide to Understanding Social CRMGuide to Understanding Social CRM
Guide to Understanding Social CRM
 
Guide to Understanding Social CRM
Guide to Understanding Social CRMGuide to Understanding Social CRM
Guide to Understanding Social CRM
 
Guide to understanding Social CRM
Guide to understanding Social CRMGuide to understanding Social CRM
Guide to understanding Social CRM
 
Five Trends That Will Transform Customer Communities
Five Trends That Will Transform Customer CommunitiesFive Trends That Will Transform Customer Communities
Five Trends That Will Transform Customer Communities
 
Understanding the Social Customer
Understanding the Social CustomerUnderstanding the Social Customer
Understanding the Social Customer
 
The ROI of Social CRM
The ROI of Social CRMThe ROI of Social CRM
The ROI of Social CRM
 
ADMA Social Media Pres
ADMA Social Media PresADMA Social Media Pres
ADMA Social Media Pres
 
Socialytics: Convergence of Social, Big Data, Analytics
Socialytics:   Convergence of Social, Big Data, AnalyticsSocialytics:   Convergence of Social, Big Data, Analytics
Socialytics: Convergence of Social, Big Data, Analytics
 
Smarter Use Cases
Smarter Use CasesSmarter Use Cases
Smarter Use Cases
 
8 Customer Experience Megatre
8 Customer Experience Megatre8 Customer Experience Megatre
8 Customer Experience Megatre
 
The Impact of SNS on CRM
The Impact of SNS on CRMThe Impact of SNS on CRM
The Impact of SNS on CRM
 
Social Crm Scrm
Social Crm   ScrmSocial Crm   Scrm
Social Crm Scrm
 
The unsocial company
The unsocial companyThe unsocial company
The unsocial company
 
Start Turning Data Into Actionable Insights
Start Turning Data Into Actionable InsightsStart Turning Data Into Actionable Insights
Start Turning Data Into Actionable Insights
 
How Social CRM Can Help Address Changing Consumer Demands
How Social CRM Can Help Address Changing Consumer DemandsHow Social CRM Can Help Address Changing Consumer Demands
How Social CRM Can Help Address Changing Consumer Demands
 
CRM Renovation
CRM RenovationCRM Renovation
CRM Renovation
 
Connect IT Conference 2010 Brief
Connect IT Conference 2010 BriefConnect IT Conference 2010 Brief
Connect IT Conference 2010 Brief
 

More from Michael Krigsman

20 Influential Chief Information Officers
20 Influential Chief Information Officers20 Influential Chief Information Officers
20 Influential Chief Information Officers
Michael Krigsman
 
CXOTalk: 20 Influential Chief Digital Officers
CXOTalk: 20 Influential Chief Digital OfficersCXOTalk: 20 Influential Chief Digital Officers
CXOTalk: 20 Influential Chief Digital Officers
Michael Krigsman
 
Startups and Corporate Innovation
Startups and Corporate InnovationStartups and Corporate Innovation
Startups and Corporate Innovation
Michael Krigsman
 
Innovation in higher education: Beyond the social campus
Innovation in higher education: Beyond the social campusInnovation in higher education: Beyond the social campus
Innovation in higher education: Beyond the social campus
Michael Krigsman
 
Why Projects Fail: Obstacles and Solutions
Why Projects Fail: Obstacles and SolutionsWhy Projects Fail: Obstacles and Solutions
Why Projects Fail: Obstacles and Solutions
Michael Krigsman
 
BriefingsDirect : Psychology of project management and SOA governance
BriefingsDirect : Psychology of project management and SOA governanceBriefingsDirect : Psychology of project management and SOA governance
BriefingsDirect : Psychology of project management and SOA governance
Michael Krigsman
 
Asuret Overview
Asuret OverviewAsuret Overview
Asuret Overview
Michael Krigsman
 
IT Failure and Waste
IT Failure and WasteIT Failure and Waste
IT Failure and Waste
Michael Krigsman
 
IT Failures Town Hall: Risks of Survival
IT Failures Town Hall: Risks of SurvivalIT Failures Town Hall: Risks of Survival
IT Failures Town Hall: Risks of Survival
Michael Krigsman
 
Project Governance and Failure
Project Governance and FailureProject Governance and Failure
Project Governance and Failure
Michael Krigsman
 
HMRC Poynter Review - IT failure analysis
HMRC Poynter Review - IT failure analysisHMRC Poynter Review - IT failure analysis
HMRC Poynter Review - IT failure analysis
Michael Krigsman
 

More from Michael Krigsman (11)

20 Influential Chief Information Officers
20 Influential Chief Information Officers20 Influential Chief Information Officers
20 Influential Chief Information Officers
 
CXOTalk: 20 Influential Chief Digital Officers
CXOTalk: 20 Influential Chief Digital OfficersCXOTalk: 20 Influential Chief Digital Officers
CXOTalk: 20 Influential Chief Digital Officers
 
Startups and Corporate Innovation
Startups and Corporate InnovationStartups and Corporate Innovation
Startups and Corporate Innovation
 
Innovation in higher education: Beyond the social campus
Innovation in higher education: Beyond the social campusInnovation in higher education: Beyond the social campus
Innovation in higher education: Beyond the social campus
 
Why Projects Fail: Obstacles and Solutions
Why Projects Fail: Obstacles and SolutionsWhy Projects Fail: Obstacles and Solutions
Why Projects Fail: Obstacles and Solutions
 
BriefingsDirect : Psychology of project management and SOA governance
BriefingsDirect : Psychology of project management and SOA governanceBriefingsDirect : Psychology of project management and SOA governance
BriefingsDirect : Psychology of project management and SOA governance
 
Asuret Overview
Asuret OverviewAsuret Overview
Asuret Overview
 
IT Failure and Waste
IT Failure and WasteIT Failure and Waste
IT Failure and Waste
 
IT Failures Town Hall: Risks of Survival
IT Failures Town Hall: Risks of SurvivalIT Failures Town Hall: Risks of Survival
IT Failures Town Hall: Risks of Survival
 
Project Governance and Failure
Project Governance and FailureProject Governance and Failure
Project Governance and Failure
 
HMRC Poynter Review - IT failure analysis
HMRC Poynter Review - IT failure analysisHMRC Poynter Review - IT failure analysis
HMRC Poynter Review - IT failure analysis
 

Recently uploaded

TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-InTrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc
 
Calgary MuleSoft Meetup APM and IDP .pptx
Calgary MuleSoft Meetup APM and IDP .pptxCalgary MuleSoft Meetup APM and IDP .pptx
Calgary MuleSoft Meetup APM and IDP .pptx
ishalveerrandhawa1
 
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptxRPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
SynapseIndia
 
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptxUse Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
SynapseIndia
 
Implementations of Fused Deposition Modeling in real world
Implementations of Fused Deposition Modeling  in real worldImplementations of Fused Deposition Modeling  in real world
Implementations of Fused Deposition Modeling in real world
Emerging Tech
 
Google I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged SlidesGoogle I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged Slides
Google Developer Group - Harare
 
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
digitalxplive
 
How RPA Help in the Transportation and Logistics Industry.pptx
How RPA Help in the Transportation and Logistics Industry.pptxHow RPA Help in the Transportation and Logistics Industry.pptx
How RPA Help in the Transportation and Logistics Industry.pptx
SynapseIndia
 
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and OllamaTirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Zilliz
 
WhatsApp Image 2024-03-27 at 08.19.52_bfd93109.pdf
WhatsApp Image 2024-03-27 at 08.19.52_bfd93109.pdfWhatsApp Image 2024-03-27 at 08.19.52_bfd93109.pdf
WhatsApp Image 2024-03-27 at 08.19.52_bfd93109.pdf
ArgaBisma
 
Recent Advancements in the NIST-JARVIS Infrastructure
Recent Advancements in the NIST-JARVIS InfrastructureRecent Advancements in the NIST-JARVIS Infrastructure
Recent Advancements in the NIST-JARVIS Infrastructure
KAMAL CHOUDHARY
 
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Torry Harris
 
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
bhumivarma35300
 
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
aslasdfmkhan4750
 
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdfAcumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
BrainSell Technologies
 
The Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF GuideThe Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF Guide
Shiv Technolabs
 
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
maigasapphire
 
Active Inference is a veryyyyyyyyyyyyyyyyyyyyyyyy
Active Inference is a veryyyyyyyyyyyyyyyyyyyyyyyyActive Inference is a veryyyyyyyyyyyyyyyyyyyyyyyy
Active Inference is a veryyyyyyyyyyyyyyyyyyyyyyyy
RaminGhanbari2
 
How Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdfHow Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdf
HackersList
 
EuroPython 2024 - Streamlining Testing in a Large Python Codebase
EuroPython 2024 - Streamlining Testing in a Large Python CodebaseEuroPython 2024 - Streamlining Testing in a Large Python Codebase
EuroPython 2024 - Streamlining Testing in a Large Python Codebase
Jimmy Lai
 

Recently uploaded (20)

TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-InTrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
TrustArc Webinar - 2024 Data Privacy Trends: A Mid-Year Check-In
 
Calgary MuleSoft Meetup APM and IDP .pptx
Calgary MuleSoft Meetup APM and IDP .pptxCalgary MuleSoft Meetup APM and IDP .pptx
Calgary MuleSoft Meetup APM and IDP .pptx
 
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptxRPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
RPA In Healthcare Benefits, Use Case, Trend And Challenges 2024.pptx
 
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptxUse Cases & Benefits of RPA in Manufacturing in 2024.pptx
Use Cases & Benefits of RPA in Manufacturing in 2024.pptx
 
Implementations of Fused Deposition Modeling in real world
Implementations of Fused Deposition Modeling  in real worldImplementations of Fused Deposition Modeling  in real world
Implementations of Fused Deposition Modeling in real world
 
Google I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged SlidesGoogle I/O Extended Harare Merged Slides
Google I/O Extended Harare Merged Slides
 
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
The Rise of AI in Cybersecurity How Machine Learning Will Shape Threat Detect...
 
How RPA Help in the Transportation and Logistics Industry.pptx
How RPA Help in the Transportation and Logistics Industry.pptxHow RPA Help in the Transportation and Logistics Industry.pptx
How RPA Help in the Transportation and Logistics Industry.pptx
 
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and OllamaTirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
Tirana Tech Meetup - Agentic RAG with Milvus, Llama3 and Ollama
 
WhatsApp Image 2024-03-27 at 08.19.52_bfd93109.pdf
WhatsApp Image 2024-03-27 at 08.19.52_bfd93109.pdfWhatsApp Image 2024-03-27 at 08.19.52_bfd93109.pdf
WhatsApp Image 2024-03-27 at 08.19.52_bfd93109.pdf
 
Recent Advancements in the NIST-JARVIS Infrastructure
Recent Advancements in the NIST-JARVIS InfrastructureRecent Advancements in the NIST-JARVIS Infrastructure
Recent Advancements in the NIST-JARVIS Infrastructure
 
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...Evolution of iPaaS - simplify IT workloads to provide a unified view of  data...
Evolution of iPaaS - simplify IT workloads to provide a unified view of data...
 
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
High Profile Girls call Service Pune 000XX00000 Provide Best And Top Girl Ser...
 
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
High Profile Girls Call ServiCe Hyderabad 0000000000 Tanisha Best High Class ...
 
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdfAcumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
Acumatica vs. Sage Intacct vs. NetSuite _ NOW CFO.pdf
 
The Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF GuideThe Role of IoT in Australian Mobile App Development - PDF Guide
The Role of IoT in Australian Mobile App Development - PDF Guide
 
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
Girls Call Churchgate 9910780858 Provide Best And Top Girl Service And No1 in...
 
Active Inference is a veryyyyyyyyyyyyyyyyyyyyyyyy
Active Inference is a veryyyyyyyyyyyyyyyyyyyyyyyyActive Inference is a veryyyyyyyyyyyyyyyyyyyyyyyy
Active Inference is a veryyyyyyyyyyyyyyyyyyyyyyyy
 
How Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdfHow Social Media Hackers Help You to See Your Wife's Message.pdf
How Social Media Hackers Help You to See Your Wife's Message.pdf
 
EuroPython 2024 - Streamlining Testing in a Large Python Codebase
EuroPython 2024 - Streamlining Testing in a Large Python CodebaseEuroPython 2024 - Streamlining Testing in a Large Python Codebase
EuroPython 2024 - Streamlining Testing in a Large Python Codebase
 

Success and failure in the time of social