Your payout from sales on the Paytm Mall marketplace is calculated by deducting various commissions and fees from the selling price of products. These deductions include marketplace commissions of 12-13% of the selling price, payment gateway fees of 2.7%, and logistics charges that vary based on weight and distance. You can check your expected payout and commission details by downloading your agreement history from your seller panel or using the payout calculator to enter a product's MRP and selling price. Maintaining accurate records, avoiding fraud, and shipping orders on time can help you avoid penalties on your payouts.

1. How is your payout calculated?
In this module, we will discuss :
1. How is your payout calculated?
2. How can you check your commission details?
3. What are the different modes of logistics?
4. How can you measure the weight of a packed product?
5. What are the logistic charges at Paytm Mall?
6. What are the different types of frauds?
7. What is a service level agreement (SLA)?
8. How to avoid penalties?
9. How is your payout calculated?
10. How can you check your expected payout on the Paytm Mall seller panel?

2. How is your payout calculated?
Your final payout is made after various commissions & fee deductions from the selling price
The components which are deducted from the selling price are as follows -
Charges Definitions Rates
Marketplace commission
Fee charged for listing your products on the Paytm Mall
marketplace
% of the selling price (varies at the
category/product level)
Payment gateway
Fee paid for the transfer of money via Paytm Mall
payments gateway
2.7% of the selling price
Logistics charges
Charges for using the services of Paytm Mall logistics
partners
Based on the mode of shipment
Penalty
A fraud is a deliberate action of deceiving Paytm Mall or
its partners to secure unfair gains.
Depends on the type of fraud

3. How can you check your commission details?
Click on Profile
You can download your agreement history by going to the seller panel, where you can read the terms and conditions along with the
commission details of your products
Click on Agreement History

4. How can you check your commission details?
Click on ‘Click To Download’
Note – You have to download the latest version of the agreement history.

5. What are the different modes of logistics ?
Express shipment
Standard sized shipments (less than 5 kg) which are serviced through the aerial mode
Local shipment
These are intra-city shipments i.e. whose pickup & drop locations fall in the same city
Zonal shipment
All pincodes assigned to specific zones (north, south, east, west). If pickup and delivery
fall in the same zone (not cities), zonal rates will be charged
National shipment
These are inter-zone shipments i.e. whose pickup & delivery pincodes fall in different
zones

6. What are the logistics charges at Paytm Mall?
Below are the weight slab rates for logistics in Paytm Mall
Forward shipping charges
Express
Weight Local Zonal National
First 250 grams ₹ 25 ₹ 30 ₹ 42
251 Grams -500 grams ₹ 27 ₹ 40 ₹ 55
Additional per 500 grams ₹ 21 ₹ 30 ₹ 40
Surface
Up to first 1 Kg ₹ 40 ₹ 50 ₹ 65
Up to first 2 Kg ₹ 50 ₹ 65 ₹ 85
Up to first 3 Kg ₹ 60 ₹ 80 ₹ 100
Additional 3-10 Kg (charge per kg ) ₹ 11 ₹ 12 ₹ 22
Additional10-30 Kg (charge per kg ) ₹ 9 ₹ 11 ₹ 22
Additional 30-60 Kg (charge per kg ) ₹ 9 ₹ 11 ₹ 20
Additional kg >60 Kg (charge per kg ) ₹ 8 ₹ 10 ₹ 20
Note – All the fee mentioned above is exclusive of taxes. For more details click here
– In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date. Any query/dispute raised after this timeline will not be entertained
and courier fee charged will be deemed to be final.

7. How can you measure the weight of a packed product?
The weight of a product can be calculated in 2 ways - dead weight and volumetric weight. The higher of the two is used to calculate the
logistic charges
Dead weight = weight of package
Length 5 inches
Width 6 inches
Height 4 inches
Volumetric weight 393.28 Grams
Volumetric weight in grams =
(𝑙𝑒𝑛𝑔𝑡ℎ × 𝑏𝑟𝑒𝑎𝑑𝑡ℎ × ℎ𝑒𝑖𝑔ℎ𝑡 × 2.543
)
5
Note: length, breadth and height in
inches
Weight of the packet measured on the weighing
machine = 900 grams
Dead weight = 900 Grams
Weight
Volumetric
weight
Deadweight
Formula Example
In this case, the dead weight will be considered since it is greater than the volumetric weight

8. How can you calculate the logistic charge?
Note – All the fee mentioned above is exclusive of taxes.
Example 1. If the weight of your product is 250 gm
Shipping charges
Express
Slab Local Charges Weight breakup Calculation Final
First 250 Grams ₹ 25 250 gm 25 25
Total 250 gm ₹ 25

9. How can you calculate the logistic charge?
Note – All the fee mentioned above is exclusive of taxes.
Example 2. If the weight of your product is 500 gm
Shipping charges
Express
Slab Local Charges Weight breakup Calculation Final
First 250 Grams ₹ 25 250 gm 25 25
251 Grams -500 Grams ₹ 27 250 gm 27 27
Total 500 gm ₹ 52

10. How can you calculate the logistic charge?
Note – All the fee mentioned above is exclusive of taxes.
Example 3. If the weight of your product is 1 kg
Shipping charges
Surface
Slab Local Charges Weight breakup Calculation Final
Up to first 1 Kg ₹ 40 1 Kg 40 40
Total 1 Kg ₹ 40

11. How can you calculate the logistic charge?
Note – All the fee mentioned above is exclusive of taxes.
Example 4. If the weight of your product is 5 kg
Shipping charges
Surface
Slab Local Charges Weight breakup Calculation Final
Up to first 3 Kg ₹ 60 3 Kg 60 60
Additional 3-10 Kg (charge per kg ) ₹ 11 2 Kg 11*2 22
Total 5 Kg ₹ 82

12. How can you calculate the logistic charge?
Note – All the fee mentioned above is exclusive of taxes.
Example 5. If the weight of your product is 20 kg
Shipping charges
Surface
Slab Local Charges Weight breakup Calculation Final
Up to first 3 Kg ₹ 60 3 Kg 60 60
Additional 3-10 Kg (charge per kg ) ₹ 11 7 Kg 11*7 77
Additional 10-30 Kg (charge per kg ) ₹ 9 10 Kg 9*10 90
Total 20 Kg ₹ 227

13. What are the different types of fraud?
Note- 1. This list is just for illustrative purposes and doesn’t include all cases
2. Paytm Mall reserves the right to block your seller account or to disable your listings depending on the severity of the case
Types of fraud
Dispatch/Delivery of EmptyBox or
Fake/Duplicate/Defective/Partial/
Damaged/Used/Wrong Product or product of
lesser/inflated value
Self-Ordering / Seller Buyer Collusion MRP issues
If parcel has other things instead of the actual
product or selling fake branded products
purchased from local trolley without
authorization
Taking advantage of offers and promotions
meant for customers
Altering original MRP
Penalty
3*GMV + cash back + 15000/(Litigation
expenses)
GMV + Cashback + Claim (If paid) + 15000/
(Litigation expenses)
GMV + Cashback + 15000/ (Litigation
expenses)

14. What are the different types of fraud?
Note- 1. This list is just for illustrative purposes and doesn’t include all cases
2. Paytm Mall reserves the right to block your seller account or to disable your listings depending on the severity of the case
Types of fraud
No response Seller cancellation
If you don't process order and order crosses the SLA If you cancel the order
Penalty SLA breach penalty + Cancellation penalty
Pre SLA seller cancellation = Cancellation penalty
Post SLA seller cancellation= SLA breach penalty +
cancellation penalty

15. What is a service level agreement (SLA)?
A Service Level Agreement (SLA) is your promise to ship your products to your customers within a certain number of days. You have to
ensure that all the orders are marked Shipped within SLA.
Example:
Note- 1. If SLA is breached, the order will be cancelled and you will be charged an SLA breach penalty and a cancellation penalty
2. SLA breach and cancellation penalties are defined at the category level of the product
3. Avoid SLA breaches as they affect your seller performance on Paytm Mall.

16. Penalty structure
The SLA breach and cancellation penalties are defined at the category level of the product
SLA breach penalty, ‘X%’ of selling price
All categories 3
Cancellation penalty, ‘Y%’ of selling price
All categories 7
There will also be a minimum cancellation penalty amount and minimum SLA breach penalty amount. This means that the seller will be charged
the higher of the minimum penalty amount OR Y%/X% of SP.
Note- 1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller
2. These charges are exclusive of taxes

17. How to avoid penalties?
• Maintain physical stock of products
• Add inventory only if you have its physical stock
• Procure genuine products only
• You must have authorizations from brands
for all products
• Ship products with an MRP sticker
• Always match the MRP of the product with the
MRP listed in your catalogue
• Ensure that the warranty you offer on
the product is valid
• Maintain a record of purchases • Do not indulge in fraudulent methods to
obtain induced orders.

18. How is your payout calculated?
Your final payout is made after the various commissions & fee deductions from the selling price
Note – In case of any issue regrading Commission charged, a request should be raised with Support within 3 months of the order date. Any dispute after this timeline will not be entertained and the
commission charged will be deemed to be final and accepted.
- In case of any issue with Logistic Charges or Product Weight, a request to be raised for assistance within 3 months of the Order date. Any query/dispute raised after this timeline will not be
entertained and courier fee charged will be deemed to be final.
Payout
Selling price ₹ 1000
(-) Marketplace commission (eg. 12.43%) ₹ 124.3 (12.43% *1000)
(-) Payment gateway fee @2.7% ₹ 27 (2.7%*1000)
(-) Logistic charges ₹ 27 (500 grams)
= Payout breakout ₹ 780.60 [1000-(124.3+27+27+32.10+9)]
Example : Product- Men’s T-shirt
DEDUCTIONS
₹ 0(-) Additional minor deduction/penalty
(-) GST@ 18% ₹ 32.10 [18%*(124.3+27+27)]
₹ 9 [1%*(Selling price- applicable GST on the product)]TCS (1%) on base price

19. How can you check your expected payout on the Paytm Mall
seller panel?
Click on the Catalogue tab Click on the Edit icon
You can check your expected payout amount through the payout calculator

20. How can you check your expected payout on the Paytm Mall
seller panel?
Click on the Calculator icon

21. How can you check your expected payout on the Paytm Mall
seller panel?
Enter the MRP & selling price Click on the Re-calculate button

22. How can you check your expected payout on the Paytm Mall
seller panel?
View the expected payout break-up here

23. Thankseveryone!
For any query, please raise a ticket using the Support tab on your seller panel.