4. Models for change
8 Steps for Leading Change
Dr. Kotter
Design Thinking
Kelly, Moggridge, Sanders & Brown etc
System Thinking
Complexity Theory
Meadows, Snowden, Berger & Checkland etc
5. ”Customer needs over our products”
– Jan Wallander, Handelsbanken
Decentralisation-why and how to make it work
6. The vision and how to get there
The Handelsbanken Culture
10. A new type of culture
Responsive organizations
The Old way
Profit
Hierarchy
Control
Plan
Privacy
The New way
Purpose
Networks
Empower
Experiment
Transparency
11. 1 Chapter I
”The experiment”
Aug 2016
2 Chapter II
”Go! or…”
Nov 2016
3Chapter III
”Scale & transform”
Aug 2017
13. Chapter I - Impact
Happier & prouder colleagues
More satisfied stakeholders
& business owners
Lots of learnings, agile teams is
not the hard thing
from ”me" to ”we”
More efficient delivery
Projects wanted specific
colleagues
What is happening
in the teams?
HR wanted more control
How do we handle business
requirements?
Some roles and
functions got scared
Confusion over
new terminology
15. Chapter II - Impact
There is joy & experimentations
Managers starts to think
about their role
Old structures start to crumble
Agile competence and
experience is spreading
Tough to train and coach
lots of people
Team Change should handle
”everything”
Hard to communicate
roadmap when management
Is not in sync
The organization is waking up.
What is going on?
17. Team Change
People & Culture Eduction & training
Physical environment Digital environment
Leadership &
Management
Agile way of work
Design Thinking &
Service Design
Finance
Strategy & portfolio
Capabilities & processes
Communication
Operations & DevOps
18. Chapter III - Impact
Steering group adds a
business perspective
Team Change adds all the
functions that is needed
We got an aligned vision
Organizational
rhythm
Train people takes time
Change management from the top
might not get peoples minds
Creating value streams
is a power struggle
Communications is hard
and takes time
Scaling framework can create
different camps
Moving people is tricky
Creating a new physical working
environment takes time
Everyone agreed on a roadmap
and a scaling framework
19. Organize around the customers needs
DURING
Customer Journey ”Buying a home”
AFTERBEFORE
SystemsS1 S2 S4 S5
Organization & peopleT1 T2 T3
Processes & capabilities
P1
C1 C2
P2
C3 C4
ArchitectureA1 A2 A3 A4