The document discusses the importance of making eye contact when communicating. It notes that eye contact shows respect, allows people to feel your sincerity, and helps convey interest in what the other person is saying. Maintaining eye contact for too long can feel intimidating in some situations. Eye contact can also help express appreciation, aid understanding, and facilitate new friendships. The document recommends relaxing, breathing, and enjoying yourself when speaking to reduce tension and allow listeners to understand you better.