What do hoteliers want out of their hotel management software? Data was randomly collected from 385 hoteliers from April 2014 through June 2015 to find out.

1. © 2015 STR, Inc. All Rights Reserved.
illustrations: jon edwards
What do hoteliers want out of their
hotel management software? Data was
randomly collected from 385 hoteliers
from April 2014 through June 2015 to
find out.
Current ways to manage their business
34%
HOTEL MGT. SYSTEM
25%
PEN & PAPER
?
16%HAVE NO SYSTEM IN
PLACE AT ALL
Hotel Management
System
Pen and Paper
Reservation System Only
Spreadsheets
Custom-Built System
Unknown
Property Mgt. Software
None
0% 5% 10% 15% 20% 25% 30% 35%
Percent of Sample
34%
25%
9%
8%
8%
7%
16%
3%
Top 5 requested software functionalities
HERE’S WHAT HOTELIERS WANT IN THEIR HMS:
Online booking
engine
77% Reservation
management
75% Housekeeping
management
61%
Front-desk
management
58% Point-of-sale
34%
Source: Software Advice
Why do hoteliers want to change software?
TOP 5 REASONS …
missing
features
not
user-friendly
not
integrated
unsupported out of
date
1 2 3 4 5
14% 13% 12% 11% 11%