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The Shifting Role of Workload Automation

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The role of WLA is expanding as organizations increase use of all forms of automation to become more efficient and competitive. Digital transformation, DevOps, and microservices architectures are increasing the pressure on workload automation systems.

Building on previous research from leading IT analyst firm Enterprise Management Associates (EMA), the 2018 study revisits many important questions to monitor trends while exploring this expanding role and the convergence of workload automation with other automation disciplines.

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The Shifting Role of Workload Automation

  1. 1. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING THE SHIFTING ROLE OF WORKLOAD AUTOMATION: A FOUNDATION FOR MICROSERVICES AND DIGITAL TRANSFORMATION Research Review Webinar Q3 2018 Dan Twing President & COO EMA
  2. 2. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Watch the On-Demand Webinar Slide 2 © 2018 Enterprise Management Associates, Inc. • The Shifting Role of Workload Automation on-demand webinar is available here: https://ema.wistia.com/medias/u39nbde4b2 • Check out upcoming webinars from EMA here: http://www.enterprisemanagement.com/freeResearch
  3. 3. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Today’s Speaker Dan Twing President and COO Enterprise Management Associates As President and Chief Operating Officer of Enterprise Management Associates, Dan is responsible for developing and executing strategic market research, delivering value to IT organizations through consulting engagements, and directing product developments and marketing efforts. Dan joined EMA in 2005 and has over 30 years of experience in information systems, software development, and technology outsourcing. Dan focuses on all aspects of intelligent and automated management of IT.
  4. 4. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING An archived version of the event recording will be available at www.enterprisemanagement.com • Log questions in the chat panel located on the lower left-hand corner of your screen • Questions will be addressed during the Q&A session of the event QUESTIONS EVENT RECORDING Logistics for Today’s Webinar
  5. 5. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING THE SHIFTING ROLE OF WORKLOAD AUTOMATION: A FOUNDATION FOR MICROSERVICES AND DIGITAL TRANSFORMATION Research Review Webinar Q3 2018 Dan Twing President & COO EMA
  6. 6. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Sponsors
  7. 7. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Methodology and Demographics
  8. 8. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Demographics: Total Respondents and Regions Surveyed Slide 8 © 2018 Enterprise Management Associates, Inc. North America 51% Europe 49% 2018 Regions Surveyed 15% 0% 15% 15% 56% 14% 11% 12% 13% 50% 0% 10% 20% 30% 40% 50% 60% UK Poland Germany France US Countries Surveyed 2018 vs 2016 2018 2016 2013 174 2016 228 2018 427 0 100 200 300 400 500 Total Respondents By Year 28% 27% 26% 6% 7% 5% 0% 10% 20% 30% IT Operations Individual Performers IT Managers/Directors IT Execs Business Execs Business Director/Manager Business Staff Job Categories
  9. 9. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Demographics: Companies Included Slide 9 © 2018 Enterprise Management Associates, Inc. 0% 10% 20% 30% 40% 500 - 999 1,000 - 2,499 2,500 - 4,999 5,000 - 9,999 10,000 - 19,999 20,000 or more Number of Employees 2018 2016 2013 16% 13% 13% 10% 10% 7% 7% 4% 3% 3% 3% 2% 2% 2% 5% 0% 5% 10% 15% 20% High Technology Finance/Banking/Insurance Consulting and Professional Services Retail/Wholesale/Distribution Manufacturing Healthcare/Medical/Pharmaceutical Internet/Application Service Provider Telecommunications Education Government Transportation/Airlines/Trucking/Rail Aerospace/Defense Oil/Gas/Chemicals Utilities/Energy Other Industries
  10. 10. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTINGSlide 10 © 2018 Enterprise Management Associates, Inc. Demographics: Individuals Included 28% 21% 14% 10% 10% 10% 7% 36% 25% 7% 12% 11% 7% 3% 36% 19% 15% 9% 13% 8% 0% 5% 10% 15% 20% 25% 30% 35% 40% Technical decision maker for WLA technologies Financial decision maker for WLA projects Recommend and specify WLA products/services Evaluate WLA-related products/services System designer using WLA with larger solutions Technical user/operator of WLA-related products User of dashboards for business applications Role with WLA 2018 2016 2013 57% 52% 47% 45% 45% 43% 43% 43% 42% 41% 41% 37% 0% 20% 40% 60% Monitor workload performance Define WLA job rights and security Handle WLA related SLAs Handle change management for job workflows Use dashboards to monitor my business apps Gather job and workflow requirements Document job workflows Produce audit or SLA reports for job workflows Root cause analysis for job workflow Patch and upgrade WLA software Design new jobs and job workflows Install adapters to connect to other applications Job Functions with WLA
  11. 11. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING State of Automation
  12. 12. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT Operations is the most automated Application Release and Onboarding are least automated Slide 12 © 2018 Enterprise Management Associates, Inc. Which of the following tasks have you automated? Sample Size = 427, Valid Cases = 427, Total Mentions = 1,844 64% 54% 48% 47% 44% 43% 41% 32% 30% 29% 0% 10% 20% 30% 40% 50% 60% 70% IT Operations Big Data Analytics Data Center Business Processes Data Warehouse/ETL Infrastructure Configuration Managed File Transfer DevOps Application Release Onboarding new employees 4.07 Our need for automation is growing rapidly Mean Agreement 5 – Strongly Agree 4.05 Our use of automation is growing rapidly Mean Agreement 5 – Strongly Agree
  13. 13. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTINGSlide 13 © 2018 Enterprise Management Associates, Inc. 44% 50% 42% 49% 38% 44% 42% 46% 44% 46% 27% 27% 32% 27% 29% 24% 29% 22% 26% 27% 13% 10% 12% 12% 13% 14% 11% 13% 14% 10%12% 7% 8% 8% 12% 10% 12% 11% 8% 8% 0% 10% 20% 30% 40% 50% 60% Type of Automation by Function WLA Process Specific RPA Scripting Sample Size = 427, Valid Cases = 427, Total Mentions = 1,844 Workload Automation is the most used form of automation Average 45% Average 27% Average 12% Average 10%
  14. 14. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Automation as a Strategy Slide 14 © 2018 Enterprise Management Associates, Inc. Yes 61% Yes, via an Automatio n Center of Excellence 26% No 13% Does your organization have a centralized automation strategy? 4.11 Automation is viewed as a strategy in my organization Mean Agreement 5 – Strongly Agree
  15. 15. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Slide 15 © 2018 Enterprise Management Associates, Inc. How do you think the person you report to feels about the value of WLA solutions in your organization? 11% 19% 54% 14% 3% 0% 10% 20% 30% 40% 50% 60% WLA is a key aspect of our digital transformation strategy WLA is a key aspect of our automation strategy WLA is a key aspect of our IT operations WLA is a necessary tool of minimal strategic value My boss never asks about WLA 11% 17% 57% 13% 1% 12% 27% 33% 18% 10% 0% 10% 20% 30% 40% 50% 60% WLA is a key aspect of our digital transformation strategy WLA is a key aspect of our automation strategy WLA is a key aspect of our IT operations WLA is a necessary tool of minimal strategic value My boss never asks about WLA IT LOB
  16. 16. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING 92% running in public cloud used a marketplace to acquire their WLA license Slide 16 © 2018 Enterprise Management Associates, Inc. 13% 17% 39% 26% 4% 10% 30%30% 13% 17% 14% 43% 29% 14% 0% 5% 17% 59% 18% 2% 15% 19% 51% 14% 2% 14% 16% 61% 7% 1% 0% 10% 20% 30% 40% 50% 60% 70% WLA is a key aspect of our digital transformation strategy WLA is a key aspect of our automation strategy WLA is a key aspect of our IT operations WLA is a necessary tool of minimal strategic value My boss never asks about WLA How do you think the person you report to feels about the value of WLA solutions in your organization? By Job Group Business Individual Business Manager/Director Business Exec IT Individual IT Manager/Director IT Exec Sample Size = 407
  17. 17. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING 92% running in public cloud used a marketplace to acquire their WLA license Slide 17 © 2018 Enterprise Management Associates, Inc. 13% 17% 39% 26% 4% 10% 30%30% 13% 17% 14% 43% 29% 14% 0% 5% 17% 59% 18% 2% 15% 19% 51% 14% 2% 14% 16% 61% 7% 1% 0% 10% 20% 30% 40% 50% 60% 70% WLA is a key aspect of our digital transformation strategy WLA is a key aspect of our automation strategy WLA is a key aspect of our IT operations WLA is a necessary tool of minimal strategic value My boss never asks about WLA How do you think the person you report to feels about the value of WLA solutions in your organization? By Job Group Business Individual Business Manager/Director Business Exec IT Individual IT Manager/Director IT Exec Sample Size = 407 Narrow View Traditional Enlightened
  18. 18. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING18 © 2018 Enterprise Management Associates, Inc. 30% 40% 57% 22% 34% 30% 39% 30%29% 59% 51% 61% 30%30% 14% 20% 16% 8% 0% 10% 20% 30% 40% 50% 60% 70% Business IndividualBusiness Manager/Director Business ExecIT IndividualIT Manager/DirectorIT Exec Enlightened Traditional Narrow View View of WLA by Job Title
  19. 19. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING19 © 2018 Enterprise Management Associates, Inc. 3.39 3.48 3.87 3.10 3.20 3.30 3.40 3.50 3.60 3.70 3.80 3.90 4.00 Enlightened Traditionalists Narrow View Mean Agreement Strongly Agree=5 3.54 Mean Agreement 5 – Strongly Agree Our organization has too many scheduling and automation tools in place
  20. 20. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Number of WLA Products In Use Slide 20 © 2018 Enterprise Management Associates, Inc. 40% 23% 15% 22% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 1 2 3 4+ Number of WLA Products In Use Sample Size = 427
  21. 21. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING The most common reason for running more than one WLA Product is different groups using different tools Slide 21 © 2018 Enterprise Management Associates, Inc. You selected more than one WLA product. Why are you using multiple WLA products? Sample Size = 255, Valid Cases = 255, Total Mentions = 713 40% 37% 36% 35% 35% 32% 26% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Different groups require different scheduling tools Legacy systems Knowledge gap between different WLA solutions Functionality limitations In the middle of converting from one to another Integration limitations Migrations consume too many resources
  22. 22. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING WLA Complexities / Pain Points
  23. 23. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING What is Making WLA More Complex Slide 23 © 2018 Enterprise Management Associates, Inc. 26% 33% 35% 41% 43% 67% 23% 28% 27% 39% 45% 32% 30% 50% 17% 18% 19% 20% 22% 23% 24% 24% 24% 25% 25% 26% 27% 40% 0% 10% 20% 30% 40% 50% 60% 70% 80% Rogue schedulers introduced through business applications Limited scalability of the WLA tool Self-service provisioning of app env by business DevOps scheduling requirements Self-service provisioning of jobs by developers Tighter SLA requirements Supporting cloud-based applications Application integration limitations Permissions, auditing, and reporting for reg req Deployment of big data applications Digital transformation projects Maintenance of scripts Container deployment IT projects initiated by business units 2018 2016 2013 Sample Size = 2018 = 427, 2016 = 228, 2013 = 174 Which of the following demands recently made the management of job scheduling more complex? Note: options were added in 2016 and 2018 and only have data for the years asked.
  24. 24. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING WLA 3 Key Pain Points Slide 24 © 2018 Enterprise Management Associates, Inc. What are the three (3) key pain points related to job scheduling/workload automation? 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Cost Software upgrades Ability to scale High training requirements Performance monitoring capabilities SLA management Root cause analysis Too many scripts required Workloads are tied to physical servers or mainframe Ability to connect to business applications Licensing of additional agents Ongoing maintenance fees/ongoing cost of ownership Completeness of API Lifecycle management of jobs and workflows Self-service capabilities Maintenance of agents Lack of central management of mainframe and… Lack of integration with container management… Lack of user community to share custom integrations… 2018 2016 2013 Sample Size = 2018 = 427, 2016 = 228, 2013 = 174 Note: options were added in 2016 and 2018 and only have data for the years asked.
  25. 25. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Top 3 Decision Criteria for New WLA Slide 25 © 2018 Enterprise Management Associates, Inc. What are your organizations top three (3) decision criteria when purchasing a new WLA software solution? 0% 10% 20% 30% 40% 50% 60% Operating cost Licensing cost Ease of use Ease of deployment Integrated analytics Self-service development Big data and BI connectors Integrated SLA management Root cause analytics Ease of agent management Public cloud connectors Minimal scripting requirements Comprehensiveness of API (embedded… Licensing options without per-job pricing Single management control panel Availability of mobile app Connectors to private cloud platforms Connectors for container platforms None of the above 2018 2016 2013 Sample Size = 2018 = 427, 2016 = 226, 2013 = 173 Note: options were added in 2016 and 2018 and only have data for the years asked.
  26. 26. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Market Impact
  27. 27. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Years on Primary WLA Software Slide 27 © 2018 Enterprise Management Associates, Inc. How long has your organization been using your primary WLA software? 5% 30% 40% 17% 4% 4% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Less than one year 1-2 years 3-4 years 5-10 years More than 10 years I don't know Sample Size = 427
  28. 28. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING The US started the latest wave of migrating to new WLA, and therefore leads Europe slightly in the average age of primary WLA Slide 28 © 2018 Enterprise Management Associates, Inc. 12% 13% 18% 22% 19% 16% 0% 10% 20% 30% Europe NA By Region Less than 3 Years 3-4 Years 5+ Years 4% 3% 1% 4% 13% 4% 4% 5% 5% 21% 4% 5% 4% 5% 16% 0% 10% 20% 30% France Germany Poland UK US By Country Less than 3 Years 3-4 Years 5+ Years How long has your organization been using your primary WLA software? Sample Size = 427
  29. 29. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING New and Existing WLA Users Slide 29 © 2018 Enterprise Management Associates, Inc. How long has your organization been using your primary WLA software? 5% 30% 40% 17% 4% 4% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Less than one year 1-2 years 3-4 years 5-10 years More than 10 years I don't know Sample Size = 427 New WLA Path N=319 Existing WLA Path N=108
  30. 30. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING New and Existing WLA Users Slide 30 © 2018 Enterprise Management Associates, Inc. How long has your organization been using your primary WLA software? 5% 30% 40% 17% 4% 4% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Less than one year 1-2 years 3-4 years 5-10 years More than 10 years I don't know Sample Size = 427 New WLA Path N=319 Existing WLA Path N=108 It was expected that 4 years or less for the “New WLA” path in the survey would be about 50%, not 75%!
  31. 31. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING New WLA Users Path to Primary WLA Slide 31 © 2018 Enterprise Management Associates, Inc. Which statement best describes the recently adopted WLA software? 49% 44% 7% 0% 10% 20% 30% 40% 50% This is our first use of enterprise WLA software We migrated to new WLA software from another WLA tool We added new WLA software to be our primary tool, but still use other WLA tools Sample Size = 319 28% 17% 2% 21% 27% 5% 0% 10% 20% 30% Less than 3 years 3-4 years
  32. 32. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Why change WLA software Slide 32 © 2018 Enterprise Management Associates, Inc. You indicated that your organization migrated to a new WLA software within the last 4 years. What was your motivation for making the change? Sample Size = 162, Valid Cases = 162, Total Mentions = 705 27% 26% 26% 25% 25% 22% 22% 22% 21% 20% 20% 20% 20% 19% 19% 19% 15% 15% 15% 14% 12% 12% 0% 10% 20% 30% 40% 50% More efficient change management Simpler root cause analysis Better high-availability capabilities Lower annual operations cost Easier workflow design Better user interface/ease of use Easier agent management More proactive SLA management Better auditing capabilities Less scripting required Mobile access Ability to easily and securely place workloads in private and public clouds More efficient lifecycle management Simpler queue management Ability to better tie jobs and workflows to business processes Easier management server upgrades Out-of-the-box connectors with big data, BI, and analytics solutions More comprehensive API (ability to build our own connectors) More flexible licensing model Available as a hosted service We originally overbought and decided on a simpler, more appropriate solution Issues with our previous WLA vendor 2018 2016 2013
  33. 33. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Issues with previous WLA vendor Slide 33 © 2018 Enterprise Management Associates, Inc. You said you changed WLA software because of issues with your previous vendor. Sample Size = 20, Valid Cases = 20, Total Mentions = 47 55% 50% 45% 40% 25% 20% 0% 10% 20% 30% 40% 50% 60% Previous WLA solution was unable to scale Previous vendor changed licensing terms Previous WLA solution was unreliable Previous WLA solution had poor support Previous WLA solution had low ROI Previous WLA solution was acquired by another company % Valid Cases (Mentions / Valid Cases)
  34. 34. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Effort to Migrate to New WLA Slide 34 © 2018 Enterprise Management Associates, Inc. How would you describe the effort involved? Sample Size = 162, Valid Cases = 162, Total Mentions = 195 16% 40% 23% 32% 10% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% A non-eventEasier than expected More difficult than expected Disruptive, but worth the effort Disruptive and not worth the effort % Valid Cases (Mentions / Valid Cases)
  35. 35. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Most Difficult Aspect of Migrating to New WLA Slide 35 © 2018 Enterprise Management Associates, Inc. What was the most difficult aspect of changing WLA software? Sample Size = 162, Valid Cases = 162, Total Mentions = 383 37% 29% 28% 28% 25% 24% 24% 22% 19% 0% 5% 10% 15% 20% 25% 30% 35% 40% Migration of workflows Balancing ongoing operations with migration activities Motivating the team Migration of WLA servers Retraining scheduling staff Migration of agents Retraining developers Taking advantage of all the new features Justifying the cost of migration to management % Valid Cases (Mentions / Valid Cases)
  36. 36. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Benefits to Migrating Realized? Slide 36 © 2018 Enterprise Management Associates, Inc. Did you get the benefits you expected from the new software? 6% 7% 11% 22% 36% 18% 0% 5% 10% 15% 20% 25% 30% 35% 40% No way to measure No, we traded one set of problems for a different set of problems Some benefits, but not in line with the effort to migrate Too early to tell, but so far so good Yes, the benefits are as we expected Way better than expected Sample Size = 162
  37. 37. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Planning to Migrate to New WLA Slide 37 © 2018 Enterprise Management Associates, Inc. Is your organization considering migrating to a different WLA software? 44% 56% 52% 48% 32% 68% 0% 20% 40% 60% 80% Yes No 2018 2016 2013 38% 51% 62% 49% 49% 54% 51% 46% 0% 20% 40% 60% 80% 2018 2016 Ye s No Sample Size = 2018 = 108, 2016 = 228, 2013 = 174 By Year By Region By Year Note: In 2018, only those running current WLA software 5+ years were asked about considering migrating. In 2013 and 2016, all respondents were asked this question.
  38. 38. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Not Considering Migrating to New WLA Slide 38 © 2018 Enterprise Management Associates, Inc. Why not considering migrating to new WLA software? 33% 15% 12% 11% 10% 7% 6% 5% 38% 28% 23% 22% 17% 16% 28% 52% 29% 26% 27% 23% 25% 21% 0% 10% 20% 30% 40% 50% 60% We are happy with our current WLA software Investments in existing WLA software Difficult migration of workflows Difficult migration of WLA servers Lack of experience with other WLA tools Difficult migration of agents Political reasons There are no better tools out there 2018 2016 2013 Sample Size = 2018 = 61, 2016 = 109, 2013 = 118
  39. 39. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Reasons for Migrating to New WLA Slide 39 © 2018 Enterprise Management Associates, Inc. What are/would be reasons for migrating to a different WLA software? 43% 36% 36% 36% 32% 30% 28% 28% 28% 28% 26% 26% 26% 26% 23% 23% 21% 21% 19% 17% 0% 10% 20% 30% 40% 50% 60% Better auditing capabilities Out-of-the-box connectors with big data, BI, and… Easier workflow design Better high-availability capabilities More efficient change management Available as a hosted service Mobile access Simpler queue management More proactive SLA management Ability to better tie jobs and workflows to business… Better user interface/ease of use Easier agent management Lower annual operations cost Easier management server upgrades More comprehensive API (ability to build our own… Simpler root cause analysis Ability to easily and securely place workloads in private… We originally overbought and decided on a simpler,… Less scripting required More efficient lifecycle management 2018 2016 2013Sample Size = 2018 = 47, 2016 = 119, 2013 = 56
  40. 40. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING A View of a Shifting Market Slide 40 © 2018 Enterprise Management Associates, Inc. First use of WLA last 4 years 37% Changed WLA last 4 years 33% Added 2nd WLA last 4 years 5% Using WLA 5+ years Considering Migrating 11% Using WLA 5+ years Not Considering Migrating 14% Sample Size = 427
  41. 41. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING WLA Analytics
  42. 42. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Analytics Capabilities Slide 42 © 2018 Enterprise Management Associates, Inc. What type of analytics capabilities does your organization currently have in production or will be deploying within the next 12-24 months? 42% 40% 39% 37% 33% 33% 30% 4% 46% 43% 46% 44% 43% 5% 47% 48% 43% 36% 40% 11% 0% 10% 20% 30% 40% 50% 60% Capacity analytics Workflow optimization suggestions SLA monitoring Root cause analytics Dynamic thresholding Proactive warnings Wait time analysis None 2018 2016 2013 Sample Size = 2018 = 427, 2016 = 228, 2013 = 174 Note: options were added in 2016 and 2018 and only have data for the years asked.
  43. 43. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Analytics: Built-in or Add-on Slide 43 © 2018 Enterprise Management Associates, Inc. Are these analytics capabilities built into your organizations WLA software, or are they part of a separate solution? 36% 34% 26% 4% 61% 34% 5% 43% 48% 9% 0% 10% 20% 30% 40% 50% 60% 70% Built into WLA software Integration with a WLA-specific analytics solution Integration with a general use analytics solution Separate Solution None Sample Size = 2018 = 427, 2016 = 228, 2013 = 174 Note: options were added in 2016 and 2018 and only have data for the years asked.
  44. 44. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING WLA-specific Add-on Analytics Slide 44 © 2018 Enterprise Management Associates, Inc. Which WLA-specific analytics solution are you using? Sample Size = 144, Valid Cases = 144, Total Mentions = 216 41% 37% 37% 31% 5% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Terma Software Digitate ignio for Batch SMA Ascern CA iDash Other % Valid Cases (Mentions / Valid Cases)
  45. 45. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Key Pain Points Addressed by Analytics Slide 45 © 2018 Enterprise Management Associates, Inc. What are your organization's key WLA-related pain points that analytics address? 34% 28% 28% 27% 26% 26% 25% 25% 24% 23% 22% 19% 2% 36% 34% 29% 30% 31% 23% 23% 33% 29% 26% 25% 4% 51% 36% 25% 30% 29% 26% 28% 30% 29% 33% 28% 3% 0% 10% 20% 30% 40% 50% 60% Capacity planning Prioritize issues Complexity of interdependencies Difficult root cause analysis Predict job failures Predict SLA violations Setting performance thresholds Dynamic workload placement Dynamic resource provisioning Predict performance bottlenecks What-if analysis Insufficient understanding of business impact of workloads No analytics in use 2018 2016 2013 Sample Size = 2018 = 427, 2016 = 228, 2013 = 174 Note: options were added in 2016 and 2018 and only have data for the years asked.
  46. 46. IT & DATA MANAGEMENT RESEARCH, INDUSTRY ANALYSIS & CONSULTING Key Benefits of Predictive Analytics Slide 46 © 2018 Enterprise Management Associates, Inc. In your opinion, how true is the following statement? Predictive analytics help make workload automation more efficient and aligned with my organizations business. 33% 55% 11% 1% 0% 32% 56% 10% 2% 1% 26% 58% 13% 2% 1% 0% 10% 20% 30% 40% 50% 60% 70% Completely true Somewhat true Neither true nor false Somewhat false Completely false 2018 2016 2013 Sample Size = 2018 = 427, 2016 = 228, 2013 = 174

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