Getting RPA Right in 2021 discusses the challenges of scaling RPA programs and provides recommendations. It notes that while RPA adoption is accelerating, most organizations struggle to automate more than 10 processes. The document recommends starting with a clear vision and business drivers. It also emphasizes the importance of people and resources like a Center of Excellence to execute the program at an enterprise level. Having the right implementation capabilities is key to success in the initial wave of automations.

1. Getting RPA Right in 2021:
What Does it Take to Scale Your
Automation Program?
Eduardo Diquez
Consulting Director,
Intelligent Automation
Practice
Chet Chambers
Vice President,
Chief Evangelist
Americas
Jose Manuel Perez
VP of Intelligent
Automation, Quality &
Performance
W E B I N A R Wednesday, Dec 9th 2020 12:00 pm - 1:00 pm ET

2. Sources:
- Forrester: The Future of Work – A Pandemic Spotlight
- PwC CFO Pulse Survey, 2020
- Gartner
The adoption of RPA is accelerating at a faster rate
than any other enterprise software in history…
Nearly 50% of the organizations will
increase RPA spent over the next year
due to COVID-19
The main goals for the RPA investment are:
83% - Increase agility, diversity, & resiliency
80% - Address extraordinary cost pressures
75% - Support remote workforces
RPA software market grew
63% in 2019 to $1.4B and
will reach nearly universal
adoption by 2023
While 80% of CFOs are
implementing containment
initiatives, only less 20%
will be cutting out digital
transformation investments

3. 3But still, most organizations are struggling to
successfully implement RPA at scale…
Sources:
- SSON State of Shared Services Industry Report 2020
- Deloitte Survey, The Robots Are Ready, Are You?
65% of the organizations have
not been able to automate more
than 10 processes
63% of organizations do not meet delivery
deadlines for RPA projects. For the ones
that succeeded, longer-than-anticipated
implementations delayed ROI.
Only a tiny minority (3%) of
progressive organizations have
reached any form of scale with
more than 50 processes in service

4. What best describes the stage of your RPA Automation Journey?
23%
19%
4%
Planning to get started in 2021 53%
Implementing (more than 10 processes) and expanding
RPA is not a priority
Piloting (less than 10 processes in production)

5. 5
The question is…Why is it so hard
to scale an RPA program?

6. 6
Most organizations do not start
with the end-goal in mind…
What are the business
drivers you are seeking
to get with RPA?
It’s not just about
cost reduction…
Improved
Visibility
Revenue
Enablement
Cost
Reduction
Scalability Agility
Quality &
Controls
Focus Customer &
Employee
Experience
One Version
of the Truth

7. 7
4 Key Pillars to Effectively Achieve RPA Adoption
MostCommonPitfalls
Realistic
Expectations
Executive
Alignment
Trust The
Technology
Capturing the
Value
=+ + +
Organizational
Adoption
• 100% automation
should not be the
target
• Underestimating
operational
complexities
• Dependencies on
external applications
• Not every process will
have a payback of
less than 12 months
• Lack of talent and
experience
• Poor process design
• Unresolved exceptions
• Automations that
create more work
• Lose trust and
credibility from the
operations team
• Scope management
• Never ending
implementations
• Implementation cost
overruns
• Commitment to
change
• Organizational
impatience
• Loss of sponsorship
• Stalled automation
program
• Starting the
journey without a
clear vision
• Limiting the
benefits of RPA to
just cost savings
• Boiling the ocean
01 02 03 04

8. 8
From POC to Industrializing RPA across the organization…
Why do most companies get stuck under 10 processes?
Most organizations jump directly into a POC to test the technology before understanding the true potential impact of
automation within the organization. This leads to stalling automation programs and lost credibility from the operation
Wheredo youstart?
Proof of
Concept
• Picking the right process to prove the
value POC candidate selected based
on your key business drivers:
• Cost Reduction
• Efficiencies & Scalability
• Cycle Times
• Customer Satisfaction
• Revenue Enablement
• Controls
• RPA Architecture Definition
• Full Production Robots
• Lessons Learned
What’s theendgoal?
RPA Strategy
& Vision
• What are your main drivers for
implementing automation?
• What are the key tools and
technologies that get you to where
you want to be?
• RPA
• Artificial Intelligence
• Process Mining
• What are the best process
candidates within your organization?
• What is the potential business case?
• How should you prioritize?
How do you industrializeit?
Operating Model
Definition &
Expansion
Ongoing Support
& Continuous
Improvement
How to ensurelong termbenefit?
• Qualified ongoing support team:
• 24x7 Maintenance & Support
(Based on SLA)
• Structured issue tracking and
resolution process
• Benefit quantification and
reporting
• Continuous Improvement:
• Measured automation
performance
• Preventive maintenance
• Automation enhancement based
on new technologies
Overlooked or Incomplete
Complete but partially
successful
Ad-hoc, non-scalable support
model
Further investment gets
stalled
Mostorganizationsaregettingstuck here…
• Operating & Governance Model Definition
• RPA CoE – In-house vs. Hybrid
• SLA Definition
• Performance Management
Framework
• Opportunity Evaluation & Prioritization
• Implementation Roadmap
• Business Case
• Ensure access to the right talent
• Business Analysts
• Solution Architects
• Developers
• Infrastructure Support

9. What is the primary challenge that is impacting your ability to scale
your automation program?
34%
9%
2%
Finding the right resources to execute the program 55%
Getting funds and proving ROI
I am not facing any challenges
Performance issues with my current RPA partner

10. 10
The Impact of COVID on RPA
Market and What to Expect in 2021

11. 11
The Importance of a Clear Vision

12. 12
Building an Effective RPA Team

13. 13Building the right implementation capabilities for the first wave of
automations will drastically improve your chances for success
Automation Sponsor:
Initiates the idea of automation, underwrites
resources and protects progress into business
adoption
Automation Infrastructure Engineer:
In charge or Server installations and
troubleshooting
Automation Solution Architect:
In charge of defining the Architecture of the
automation solution. Guardian of the end to end
performance of the solution agreed
Automation Developer:
In charge of designing, developing, and testing the
automation & analytics artifacts
Automation Champion:
• Imprints the RPA vision and mission within the
organization
• Acts as an internal Evangelist for automation
• In charge of ensuring a healthy automation
pipeline
• Head of the operational management of the
virtual workforce
Automation Change Manager:
In charge of creating a change and communication
plan which is aligned to the project deliverables, in
order to ease the automation adoption within the
company
Automation Business Analyst:
• Process Subject Matter experts located in
Business Operations
• In charge of creating the process definitions and
process maps used for automation
Automation Operator:
• Administers, orchestrates and controls the
virtual workforce in operational environment
• Focused on continuously improving the robots
operational performance
Automation Service Support:
First line support for the automation solution
deployedOPERATIONS TRANSITIONS TEAM
BUSINESS PROCESS REENGINEERINGSKILLS BUSINESS CHANGE SKILLS
OPERATIONAL SKILLS IT DEVELOPMENT SKILLS LEAN DEVELOPMENT SKILLS
*The Robotic Operating Team or Centre of RPA Excellence is
fundamentally a cross functional team with the clear objective of deploying
the RPA automation on a global basis as quickly, as efficiently and as
safely as possible
Regardless of whether you staff these skills internally or through a partner, you will need them to implement RPA right:

14. 14
Organizational Adoption

15. Do you agree that working with an external partner can help you
accelerate your automation journey?
40%
2%
2%
Strongly Agree 56%
Agree
Neutral
Strongly Disagree
0%Disagree

16. 16
The Challenges of Operating
RPA At Scale

17. 17
Automate everything with the
UiPath Platform
CoE Leads
RPA & Citizen
DevelopersProcess Analysts
Automation Users IT Operations
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18. 18
Final Lessons Learned

19. Would you like to schedule a consultation with
Auxis to explore ways to support your automation
program?
1. Yes
2. No

20. 20
Mora RPA Resources you may find valuable…
• 60 Processes to Consider for RPA Automation
• Building Your RPA Center of Excellence
• Auxis RPA Survey Report: Where Are We With RPA
• 2020 Guide: Best RPA Tools
• 7 Considerations for Selecting Your RPA Partner
• How To Accelerate your RPA Journey
• RPA Case Studies
• Other RPA Webinars
• Other RPA Blogs

21. Thank you for
joining us today!
eduardo.diquez@gmail.com
michael.chambers@uipath.com
jperez2@amerantbank.com
Eduardo Diquez
Consulting Director,
Intelligent Automation Practice
Chet Chambers
Vice President,
Chief Evangelist Americas
Jose Manuel Perez Rebellon
VP of Intelligent Automation,
Quality & Performance