The document provides information about entertainment options at a hotel, including sport and recreation activities like aqua aerobics, swimming, and scuba diving. It also lists indoor entertainment like spas, kids' entertainment, and entertainment for adults such as discos and casinos. Another section describes the qualities of a perfect hotel worker, including good public relations skills, patience, and initiative. Guidelines are provided around uniforms, interactions with guests and colleagues. The document also contains questions about hotel entertainment and catering to different types of guests.

1. U N I T 9
HOTEL
ENTERTAINMENT

2. SOMETHING FOR EVERYONE
SPORT & RECREATION.
INDOOR ENTERTAINMENT.
KID’S ENTERTAINMENT.
ENTERTAINMENT FOR
ADULTS.

3. SPORT & RECREATION
AQUA
AEROBICS

4. FITNESS

5. SWIMMING

6. PEDAL BOAT

7. INLINE SKATING

8. SCUBA DIVING

9. WINDSURFIN
G

10. INDOOR ENTERTAINMENT
SPASPA

11. KIDS’ ENTERTAINMENT

12. ENTERTAINMENT FOR
ADULTS
DISCO

13. CASINO

14. PAY TV

15. LANGUAG
E
SPOT

16. THE PERFECT WORKER

17. Qualities and skills.
Have good public relations skills.
Have a good command of the language
of the hotel’s guests.
Have initiative. Be creative.
Have a charismatic personality.
Behaviour – always greet guests and smile.
Avoid emotional responses to guests. Think before you
answer.
Be careful about how you say things and about gestures and
posture.
Be patient.

19. Company Rules.
Physical apparearance – no
sunglasses, no large piercings.
Wear your uniform during the
day. Always wear your badge;
always wear white trainers.
Behaviour – don´t smoke,
drink, or eat during a
performance, not even water,
until the perfonmance has
finished.
If there are any problems,
always tell the person
responsible in your team.
Never argue with a colleague in
front of guests.
Keep everything tidy backstage
and in the mini-club.
Worker-guest Relations.
Have initiative. Be creative.
Be able to work in a team.
Have an open nature.
Keep relations with other
hotel workers good.
Trust your team.
Don´t discriminate between
guests.

20. HELPING KIDS TO MAKE
THINGS

21. WHEN GIVING INSTRUCCTIONS, WE OFTEN USE
IMPERATIVE
POSITIVE: INFINITIVE WITHOUT TO
NEGATIVE: DONT + INFINITVE WITHOUT TO

22. WHEN + PRESENT SIMPLE
We use WHEN with the Present Simple to describe two
actions that happen at the same time.
When you tie the knot, try to make the shape of the balloon as
round as possible.
WHEN + PRESENT PERFECT
We use WHEN with the Present Perfect to talk about one
action that follows another.
…When you´ve let the air out, place the first balloon inside it.

23. Activities programme
 Aqua aerobics
 Cabaret
 Disco
 Fitness centre
 Pay TV
 Pedal boat
 Quiz
 Scuba diving
 Snorkelling
 Video-gaming
People
 Adult
 Couple
 Kid
 Retired person
 Teenager
Perfect worker
 Badge
 Charismatic
 Initiative
 Posture
 Public Relations
 Uniform

25. QUESTIONS.
Why do you think hotels need to ofer entertainment facilities
to their guests?.
Which different types of hotel entertainment have you used?.
Why is it important to keep kids entertained?.
Do you think it is fun working in a hotel?.
What activities could you use with guests of different ages in
an entertainment programme?.
 How could a tour operator provide a tour that involved your
hobby or interest?.
What types of holidays do elderly people like to go on?.
Would you prefer a hotel in the centre of town, facing a beach
or in the middle of the mountains?.