Omar Ibrahim Sobhi is seeking a job where he can develop his skills and enhance his knowledge. He has over 5 years of experience in operations team leadership roles for contact centers. His responsibilities have included managing team performance, responding to client requests, analyzing team figures, coaching poor performers, and motivating teams to reach goals. He has a bachelor's degree in commerce from Cairo University with a major in accounting. He is proficient in English and Microsoft Office programs.

1. OMAR IBRAHIM SOBHI
Dubai, international city, France cluster p09
Mobile no.: +971569496262
E –Mail: omarebrahim.m@gmail.com
CAREER OBJECTIVE
Seeking Job where I can achieve myself, be an active member of the community, develop my skills
and enhance my knowledge. Want to learn new tips and techniques from seniors and apply my
knowledge.
• Bachelor commerce ,faculty of commerce , Cairo University, 2013
• Major: accounting.
• Accumulative grade: Good.
EXPERIENCE
05/2015 - present Raya contact center Gulf (Dubai)
Job title: Operations team leader (Etisalat Emirati gold and prestige service)
Responsibilities:
• Managing, monitoring team performance.
• Respond to client requests.
• Analyze the team figures.
• Coaching for the team poor performers.
• Motivating team members to reach the company goals and target.
• Enhance the team performance.
01/2014 - 05/2015 Raya contact center
Job title: Operations team leader ( Etisalat UAE mobile services)
Responsibilities:
• Managing, monitoring team performance.
• Respond to client requests.
• Analyze the team figures.
• Coaching for the team poor performers.
• Motivating team members to reach the company goals and target.
• Enhance the team performance.
06/2013 - 12/2013 Mobiserve holding
Job title: Operations team leader (Mobinil New line activation)
Responsibilities:
• Managing, monitoring team performance.
• Respond to client requests.
• Analyze the team figures.
• Coaching for the team poor performers.
09/2013 - 06/2016 customer service
Job title: Quality control agent
Responsibilities:
• Checking the quality of service.
EDUCATION

2. 04/2012 - 08/2012 Mobiseve holding, Job title: Customer service agent
• February, 2013: Principles of Banking Certificate, Certified from Egyptian Banking Institute (EBI)
is the sole training arm of the Central Bank of Egypt (CBE), accredited by Accrediting Council for
Continuing Education and Training (ACCET).
Covered Topics:
• Credit and financial analysis.
• Small and medium enterprises (SME’S).
• Retail banking operations.
• Foreign trade finance operations.
• Business awareness.
• Bank Accounts and deposits.
• Customer service and Basic communication skills.
• March, 2012 - may, 2013: Edu Egypt training program
Covered Topics:
• Berlitz English for call centers (4 levels started from level 3)
• Business process out sourcing
• Customer service.
• Numerical ability.
• Logical reasoning.
• Team building.
• Presentation and communication skills.
• Microsoft office (excel, word, PowerPoint).
• Culture
• August, 2011: 15 minutes cycle for retail selling course, Certified from Egyptian Banking Institute
(EBI) is the sole training arm of the Central Bank of Egypt (CBE), accredited by Accrediting Council
for Continuing Education and Training (ACCET).
• 2010-2013: attend a lot of training sessions covers: (presentation skills, communication skills,
leader ship skills, team working, time management, how to be effective) Certified by Cairo
university.
• September, 2012 -April, 2013: head of the organizing committees of the model of Arab economic
unity (MAEU) Cairo University.
QUALIFICATIONS
ACTIVITIES

3. • September, 2012 -April, 2013: head public relations team at key career development center Cairo
University.
• September, 2012 -April, 2013: trainer for number of students activities in Cairo University.
• September, 2011 -June, 2012: general secretary for the scientific association of faculty of
commerce Cairo University.
• May, 2012: president of the fourth small scale projects forum.
• September, 2010 -June, 2011: head public relation department for the scientific association of
faculty of commerce Cairo University.
• September, 2010 -may, 2011: head coordination committee in the model of Arab economic unity
(maeu) Cairo University.
• May, 2011: head of the organizing committees of the third small scale projects forum.
• September, 2010 -may, 2011: member in the students union faculty of commerce Cairo
University.
• September, 2009 -may, 2010: member coordination in model of Arab economic unity (maeu)
Cairo University.
• 2009 – 2013: organized a lot of events and sessions in Cairo University.
• Language skills:
• Mother tongue: Arabic.
• Very good command of both written and spoken English.
• Computer skills:
• Good at Microsoft office (excel, word, PowerPoint).
• Good at internet browsing.
• Can learn any software easily.
• Personal skills:
• Fast learner and ability to improve.
• Flexibility.
• Communicative & Sociable.
• Maximum stress and well in handling any stress situations.
• Very ambitious.
• Date of birth: 04/04/1992
• Marital status: Single
• Nationality: Egyptian
SKILLS
PERSONAL DATA

4. "References to be furnished upon request"