Hospital Brands During the COVID19 Pandemic
•Download as PPTX, PDF•
0 likes•52 views
This document summarizes key themes among the top 15 U.S. hospital system websites during the COVID-19 pandemic. The three main themes are: 1) Virtual care became the primary method of care as telehealth use increased drastically, with some hospitals seeing a 3,000% rise. 2) AI chatbots were widely adopted to assist with triaging patients and answering questions. 3) Hospitals developed dedicated COVID-19 news hubs on their websites to provide patients information on the pandemic.
Recommended
More Related Content
Similar to Hospital Brands During the COVID19 Pandemic
Similar to Hospital Brands During the COVID19 Pandemic (20)
More from Dave Wieneke
More from Dave Wieneke (20)
Recently uploaded
Recently uploaded (20)
Hospital Brands During the COVID19 Pandemic
- 1. Friday Fast-5 Fly Over What a difference a year makes: hospital brands engage Covid-19 pandemic May 8, 2020
- 2. HDX-15 Research Report / Benchmarking digital excellence from the top 15 U.S. hospital system websites 2 Benchmarking and Insights from the Top 15 U.S. Hospital System Websites Unpacking the Hospital Digital Experience Index
- 3. 4 This is how men on staff appeared in 2017 Inclusion 3
- 4. Virtual Care Takes Center Stage
- 5. Mount Sinai’s Call for Help
- 6. Mount Sinai: research bench to bedside
- 7. Alert Headers are everywhere
- 8. Themes 1. Virtual care becomes primary 2. AI chatbots step-in 3. Covid-19 news hubs
- 9. Virtual Care Takes Center Stage Amwell: 3,000% increase in under 60 days. Hospital: Last year: 1,900 televisits This month: 1,900 televisits Next year: 1,900 visits / week
- 10. Virtual Care Takes Center Stage
- 11. Virtual Care Takes Center Stage
- 12. Virtual Care Takes Center Stage
- 13. Virtual Care Takes Center Stage
- 14. Telehealth: comfort in crisis
- 17. Themes 1. Virtual care becomes primary 2. AI chatbots step-in 3. Covid-19 news hubs
- 18. Chatbots Take Front Stage
- 19. Mayo News Network – Covid19 Hub
- 21. Virtual Care Takes Center Stage 30k/day interactions daily optimization
- 23. Themes 1. Virtual care becomes primary 2. AI chatbots step-in 3. Covid-19 news hubs
- 24. Mayo News Network – Covid19 Hub
- 25. UPMC News is all Coronavirus
- 26. Upcoming webinar Engagement Hubs in Healthcare Webinar: May 28th….tba!
Editor's Notes
- Thank SHSMD – Introduce Research…..This is the third one. New / Shared / Interact and Learn from the leaders this cov ers. You: clients, orgs covered, people who know us from associations, and my teaching on customer-centered management at Rutgers. We’re glad you’re here. OUR TEAM -- My role – method, supervise research, arbitrate on POV by through writing reports – and extending them in preos….you’ll see much more. We do this at this time of year, in the hope of encouraging new ideas or approaches as many of us are setting plans for 2019.