The document provides an overview of the Horlicks brand, including: - A brief history of Horlicks starting in the late 1800s in the US and UK and its introduction to India in the 1930s. - Key events in its timeline such as establishing factories in various countries and launching new products. - Facts about Horlicks popularity and market position in India. - Its evolution through innovation, new product launches, and targeting different consumer segments. - Strategies adopted over time including repositioning, targeting specific demographics, expanding distribution networks, and tackling competition.

1. Horlicks
Brand Dossier
Presented By
Joyeeta Sarkar
Praveen Kumar Reddy
Aswin Christie
Sharath Ghosh
Shyamal Bhattacharya

2. Content
 History......................................................................................................3
 Timeline....................................................................................................4
 Facts..........................................................................................................4
 Evolution...................................................................................................5
 Product Analysis........................................................................................6
 Positioning Repositioning..........................................................................7
 Segmentation............................................................................................8-9
 Distribution................................................................................................10
 Competition...............................................................................................11
 Competitor Analysis...................................................................................11-14
 Brand Equity...............................................................................................15
 Promotion and Advertising........................................................................16
 Strategies Adopted over time to tackle Competition................................17
 ASHA Project..............................................................................................18
 Summary regarding future direction of the Brand....................................19
 Reference...................................................................................................20
 Hypothesis..................................................................................................24
 Questioner..................................................................................................26
 Data Analysis..............................................................................................30
 Conclusion..................................................................................................36
2

3. Phase I
3

4. History
In 1873 James Horlick, a pharmacist with his brother William established a company
J & W Horlicks in Chicago, USA to manufacture a “malted milk drink” , which claimed to
promote sleep. In 1883 they got patent for this product. Horlicks was thus the first
invented to substitute milk baby food. In 1890 the product was imported to the United
Kingdom and later a factory was established in slough, Berkshire, England.
Horlicks became popular during the world wars 1 and 2. The drink became popular at
home and the battle front. In world war two, Horlicks tablets were sold as a candy, used
as an energy booster by US, UK and other soldiers.
Coming to India, Horlicks bottles were imported and sold.This was during 1930 ‘s . In
the latter part of 1958, a plant was set up, and was named Hindustan milk food
manufactures. After this the company was acquired by Beecham which later became
Smithkline Beecham and finally became Glaxo SmithKline Beecham Consumer Health
care ltd.
4

5. Timeline
 1865 : William and James Horlicks started the company
 1875 : Business moved to Racine, Wisconsin for its supply of spring water
 1883 : William was given a US patent for Horlicks being the first
Malted milk drinks mixing powder
 1906 : Factory constructed at slough UK
 1909 : Horlicks became popular in north pole and south pole expeditions as a
Provision
 1921 : Death of James led the company to split, William having the Americas
And the sons of James the rest of the world
 1931 : “Night Starvation” was a story developed to promote Horlicks as a
bed time drink
 1945 : Company acquired by British Horlicks business
 1952 : Horlicks was said to cure gastric ulcers and some forms of diabetes
5

6.  1960 : Factory established in Punjab to make Horlicks from Buffalo Milk
 1968 : Factory built in Bangladesh and Pakistan to satisfy local demand
 1975 : factory built in Andhra Pradesh
 2000 : Glaxo and Smithkline merger
Facts
• Horlicks was first invented to substitute milk as baby food
• The brand has been endorsed by Amitabh Bachchan on the radio(1960-70), Moon
Moon Sen and her daughters Raima and Riya (1980s) and Vishwanathan Anand
• In India, over 2 billion cups of Horlicks are drunk every year!
• Biggest market is India
• 6th most trusted brand in India (AC Nelson)
• Most trusted health drink brand (Economic Times 04)
• More than 50% market share in health drink market
Evolution
The company believed in Growth through innovation. Previously Horlicks was imported but
as the demands exceeded they set up 2 production units in India to fulfill the demands of
the Indian population. This came as a solution to Indian market as a health drink.
Then Horlicks entered the biscuit market and later in 1995 they came up with Junior
Horlicks as a baby food supplement. Viva and Maltova were acquired by the company in 200
and 2001 that increased the product range.
Women’s Horlicks came into picture initially nursing mothers and then to catering
specific needs of women. Horlicks adopted certain strategies to deal with competitors and
came up with attractive packaging and various flavours.
Horlicks conducted clinical trials and campaigned “Taller Stronger Sharper”. Horlicks
segmented the market to increase its market share. Horlicks focused on children to encash
6

7. their increasing population. Then it launched Horlicks Lite which is specially formulated
keeping in mind nutritional needs of adults and also for use by people with diabetes.
Horlicks also entered the instant noodle market with Foodles and Nutribar came as a
energy bar focused on the young generation, these two products were focused as a healthy
solution to the existing fad market (plain maggi and energy bars). Recently Chill Dood is
launched in the instant milk shake focused on children.
Horlicks is also involved in several campaigns one being the ASHA project catering
exclusively to the needs to the rural markets.
Product analysis
7

8. Positioning and repositioning
 Horlicks went for a revamp in 2003. From a boring nutritional drink, GSK has
positioned Horlicks as `pleasurable nourishment', by launching it in vanilla, chocolate
and honey variants.
 The new positioning strategy adopted via product packaging which now carry a logo
saying — `Now Proven - Taller, Stronger, Sharper.' Ever since the re-positioning,
Horlicks has grown by four per cent in volume and by seven per cent in value.
 Junior Horlicks – a 150 crore brand has positioned a product exclusively for children
between the ages of two and five
 Horlicks Lite for the elderly who often have a sugar problem.
 For the youth GSK Consumer Healthcare has leveraged the brand to venture into an
entirely new product category Nutribar - energy cereal bars. Horlicks Nutribar
positioned on the twin planks of health and convenience
8

9.  Horlicks introduced Women’s Horlicks and Mother Horlicks with specific composition
for women consumers.
 GSK launched Chill Dood an instant milkshake in the dairy based product market.
 The brand today talks to every member of the family rather than the entire family
 The idea is to address all age groups.
 The Horlicks visual identity has undergone a complete makeover. The packaging of
its various segments of products was designed according to the target consumers.
 The brand strengthens its market position with the power of advertisement and
distribution network. Horlicks is involved in promoting events, organizing shows
(Wizkids), Clinical Trials, Advertisements and involvement in social activities.
 Horlicks excels in its distribution network. It reaches the rural market in depth.
Horlicks is flourished in more than 25% of the rural market and moving on.
 Horlicks introduced Vending Machines via Nutritional Food Services Division
established in July 2003 to extend the availability of nutritional brands such as
Horlicks & Boost. Vending Machines was identified as one of the important source to
make them conveniently available 'out of home'. Nearly 500 vending machines for
Horlicks and Boost have been placed at institutions such as Corporates, Schools and
Hospitals, at cities across the country. These trendy machines offer a frothy great
tasting cup of Horlicks (Standard and Vanilla) and Boost in attractive cups on-the-go.
 Horlicks entered the 1000 crore instant noodle market launching Horlicks Foodles.
Foodles - instant noodles with the nutrition and goodness of wheat.
Segmentation
9

10. 10

11. 11

12. Distribution
The Packaging is done in different in different plants spread across various states to
save transportation costs
Here the powdered in transported in bulk
Then bottled and packaged and supplied to the distributors
It created a second layer of distributors in the smaller towns to supplement the
existing chain of around 500 big distributors. Most of these 4,000 sub-distributors
were appointed in the eastern and southern parts of the country.
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13. Competition
It is a 135 year old brand constantly reinventing itself. Horlicks has long been the favourite
health drink of India.
The brand commands above 50% market share in Indian Health Drink industry which is
valued at around Rs 1300 crore.
It is dominating the Rs 2,200-crore malted food drinks (MFD) market, enjoying steady
growth and 66.5 per cent of the market share via its brands Horlicks, Boost, Maltova and
Viva.
Competitor Analysis
AC Nielsen (2008)
13

14. Horlicks vs. Complan
• Heinz Complan is its nearest competitor.
• Complan provides its consumers with the necessary nutrients for all round
growth, but due to the fact that Horlicks was the first to come out with various
flavours, which ensured its current market position.
• Horlicks has always been able to price itself lesser than the competition, thus
being able to appeal to the price conscious Indian consumer.
• Complan has never reinvented its product design while Horlicks attracts the
consumers (mainly children) with its attractive design. Each of its products has a
consumer centric design, e.g. Junior Horlicks has animalistic design to target
infants, Women’s Horlicks it’s shaped as a slim healthy lady and in a feminine
red colour.
Sales of Horlicks in different flavor
AC Nielsen (2008)
Horlicks vs. Boost
• Both brands belong to the same company.
14

15. • But since boost is segmented as a chocolate energy drinks its only competition
to Chocolate Horlicks.
• Although boost has been promoted by important sporting personalities like Kapil
Dev and Sachin Tendulkar it is still far behind Horlicks in terms of sales.
• Since Boost is an energy drink it cannot compete with a wholesome nutritional
drink as Horlicks.
• Boost has never given variety flavors to its consumers; it comes only in one i.e.
chocolate.
Horlicks vs. Bournvita
• Children always go for the tastiest option, and Cadbury Bournvita offers two
options one being Cadbury Bournvita 5 star magic and the other being Cadbury
Bournvita ++.
• Bournvita 5 star magic offers a mix of rich chocolate and caramel flavor of the
famous Cadbury five star.
• New Bournvita ++ offers taste and essential nutrients for all round growth.
• Horlicks beats Bournvita Five Star Magic by providing new flavors in chocolate
vanilla honey etc
• Horlicks edges over new Bournvita ++ with their slogan “Exams ka booth
bhagao”.
Horlicks vs. Viva and Maltova
• Viva, though a good product i.e. it has Vita health (a combination of 9 essential
vitamins, iron and calcium) but Horlicks beats it with their superior supply
network.
• Even though Maltova is a yummy chocolate drink with essential vitamins,
minerals and carbohydrates, but Horlicks scores through the brand loyalty of
their customers by sponsorship of consumer interactive events like school fairs
etc.
Sales of Horlicks and other products of GSK
15

16. AC Nielsen (2008)
Horlicks Foodles vs. Nestle Maggi
• Horlicks Foodles launched in 2010 in the battle for the 1000 crore instant noodle
market with market leader Nestle Maggi having 90% market share.
• It has gone past the other small players like Nissin Foods Top Ramen, Future
Groups Tasty Treat etc.
• The above holds true as it gives the taste of instant noodles with the goodness of
wheat.
Horlicks Nutribar vs. Mars Snickers
• Mars Snickers launched in 2004 is currently leader in energy bar market while
Horlicks Nutribar is launched recently.
• Snickers came up with its 1st advertisement after 4 years while Nutribar came
with the brand name of Horlicks which excels in brand promotions.
• Snickers are only available in Mega Stores and select cities. Horlicks have a
strong distributor network and thus beats Snickers in availability.
16

17. • Snickers are tagged as a 4PM snack while Nutribar is tagged as anytime snack for
hungry.
• Nutribar is one step ahead of Snickers for its composition. Snickers have 512cals
and 27g fat while Nutribar is as low as 312cals and 7.5g fat
Horlicks Chill Dood vs. Amul Kool
• Horlicks Chill Dood a ready to drink milkshake just launched in the dairy based
product market as an instant milkshake. Amul is the most visible in this segment
with its product Amul Kool.
• Horlicks chill dood comes in a variety of flavors like chocolate targeting kids,
while Amul has no segmentation.
• The ad campaign for chill dood was animated which attracts children, while
Amul Kool targeted the mature audience to compete with the cola majors.
Brand Equity
Brand loyalty is a reputation of the brand which the customer has towards it. Horlicks is a
brand the consumer is satisfied using it but with minute change in price the consumer has
chances to switch the brand.
Despite strict competition in the market, Horlicks holds a formidable position through
effective marketing.
17

18. Trade leverage:
Horlicks definitely hold a shelf space because customers expect the product to be available
as it is an essential product in their monthly grocery list. Since Horlicks has extended into
various categories as Junior Horlicks, Mother’s Horlicks, Horlicks Lite they require a store
space.
Attracting new customers:
Via campaigning they constantly explain its features like Junior Horlicks , Mother’s Horlicks
and Horlicks Lite providing the nutritious benefits it creates a strong awareness thereby
pulling in new customers via segmentation startegy.
The reassurance of the brand is achieved by the existing customers, since it holds a better
market share and strong awareness.
Time to respond to competitive threats:
GSK Horlicks is one of the brand which comes up with innovative product line they were
able to withstand threats at each stage of their growth.
Promotion and Advertising
• In 1961 Horlicks started promoting the brand, with the 1st television advertisement,
with Billy Raymond with the tagline “Horlicks, the food drink of the night.”
• In India to reaches rural masses it started promotions through the radio, by Amitabh
Buchan (1960-1970), which is still effective in Bihar and Orissa.
18

19. • Horlicks whiz kids an inter school fiesta was launched in twenty five cities targeting
school children.
• Horlicks conducted a clinical trial with 869 students in Hyderabad before launching
new Taller Stronger Sharper Campaign
• In 2005 it came up with an interesting advertisement saying that Horlicks makes you
“taller, stronger, and sharper.” This advertisement was huge hit which led to
increase in the sales of Horlicks.
• “Video on wheel” (showing magic shows) is another sort of promotion adopted by
Horlicks in rural areas.
• Later Horlicks started the Hut campaigns in rural areas where every village did not
have a market place, but two or three of them share a common one. Thus to capture
those consumers these market places were lined with glow sign boards and banners.
• In urban areas promotion was through Banners and Hoardings.
• Moon Moon Sen and her daughters Raima and Riya (1980s) and Vishwanathan
Anand were the other brand ambassadors
• Horlicks Lite was promoted by Bomang Irani in the year 2005.
• Ninja Horlicks is endorsed by Darsheel Safari of Tare Zameen Par fame.
• In 2008 Chocolate Horlicks was promoted by signing up with the blockbuster
“Spiderman 3”.
19

20. Strategies Adopted over time to tackle Competition
The following strategies were adopted to ensure Horlicks had maximum market share:
• Horlicks evolved from a malted dairy drink to an energy drink that was nutritionally
fortified with essential vitamins and minerals.
• In 1983 Nestle Nestomalt (globally having more market share than Horlicks) was
launched in the Indian markets. Horlicks immediately expanded their advertising,
trade promotions and medical promotions, and thus blocked Nestomalt, which lead
to Nestomalt’s disappearance.
• Horlicks acquired Maltova (February 2000) and viva (2001) from Jagjit industries and
expanded its market share before HUL and Nestle get hold of it.
• While other brands were promoted by athletic sports personalities, Horlicks roped in
Grand Master Vishwanathan Anand to promote Horlicks as an all round health drink.
• Horlicks formulated DHA (Decosahexaenoic Acid) for brain development in Junior
Horlicks which got recommendation from the World Health organization in the year
1995. Thus the product is recommended by doctors.
• In 2003 Horlicks introduced a long line of flavours like elichi, vanilla, chocolate and
toffee.
• In 2003 Horlicks launched the jingle “epang, opang, jhapang”, epang for iron, opang
for vitamin c and jhapang for vitamin d. This campaign truly launched Horlicks as a
nutritional drink.
• In 2003 GSK launched Vending Machines (Horlicks and Boost), the first of its kind in
the health drink market, that were installed in corporate houses, schools and
hospitals. This product/service is still expanding.
• Horlicks conducted clinical trials at the National Institute of Nutrition Hyderabad,
involving 869 school going students (age 6 to 16) and then after completion of the
successful trial, they repositioned Horlicks giving it the tag line “taller, stronger,
shaper”. This was done to respond to Complan’s campaign that claimed to make kids
taller.
• After the successful campaign of Bournvita via the Bournvita Quiz Contest, but this
campaign slowly declined and eventually vanished. Thus ceasing this opportunity
Horlicks in 2004 launched one of the largest National School Talent contests named
“Horlicks Wizkids”.
• The best strategy of Horlicks was its idea to capture the rural market before its
competitors. They achieved this through HUT activities (advertisement campaigns in
20

21. rural markets), promotional shows (magic shows) and above all expanding its
distribution network. Horlicks expanded its Sub distribution network to Satellite
networks who fed the adjacent rural markets, which ensured that 30% to 35% of all
Horlicks sold was at the rural markets.
ASHA PROJECT
• This project is a new innovation by Horlicks and is acknowledge by the company’s
key competitor.
• This product is priced at 40% less than the main stream brand.
• ASHA is being test marketed in pockets of Andhra Pradesh.
• Rural markets already contribute 30-35% to GSK Consumer Healthcare’s sales.
• Along with low unit packs (90 gm sachets of Boost) are tailored for rural
consumers.
• Regular Horlicks cost Rs 135 while ASHA is priced at Rs 85 for 500 gm.
• SKS Micro Finance (Hyderabad) 75000 ASHA samples via 16 office branches
across Andhra Pradesh.
• The company believes that if ASHA succeed it will be a game changer.
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22. Summary regarding future direction of the Brand
Horlicks gained a prominent brand name and trusted brand image in the consumer
market by time. Horlicks is now designing the product and planning future strategies to
capture the teen age market. Also Horlicks is looking forward to flood the market with
vending machines. Moreover Horlicks is planning to expand its market share by introducing
new products in different segmentations.
The major advantage of Horlicks over its competitors is in rural reach. 30-35% of
Horlicks sales come from the rural market. Horlicks is trying to penetrate deeper into the
rural market via satellite distribution chain and promotions. The urban market capture
strategy is mainly via promotions, campaigns and segmentation (launching new products).
Horlicks is looking forward to its project ASHA which will contribute much in the
rural market sales. With gradual success of ASHA Horlicks it is looking forward to bring its
other product also under the same category. Besides, Horlicks is sampling its 200g satches
for test marketing and thereby creating awareness among the consumers.
• GSK is contemplating to expand its Rs 12 billion flagship brand Horlicks into 8-10 new
product segments over the next 12-18 months.
• Leverage on Brand Equity.
• Intensive growth – use it twice/day.
• To capture the upcoming teenage market segment.
22

23. • To test the marketing strategy of using 200 gm scathe (sampling).
• Right now there are 500 Horlicks vending machines and they are planning for more
installations.
Reference
 www.gsk-ch.in
 Business Standard Website
 The Hindu Online
 Wikipedia.com
 JWT News
 AC Nielsen
 Economic Times Online
 Mr Aninda Ghosh (ASM, GSK)
23

24. 24

25. Phase II
25

26. Hypothesis
Is the product segmentation strategy working for Horlicks ?
Horlicks started with a single product i.e. “malted milk drink”, but gradually expanded its
market with consumer specific products. They were the first to convert the malt drink to a
health drink. They segmented their consumers by introducing Junior Horlicks, Women’s
Horlicks and Horlicks Lite to the basket. These products are giving strong competition to the
respective market leaders.
Why this Hypothesis?
Horlicks is the giant in the health drink market. It constantly came up with consumer specific
variants. This shows us that as a market leader it wants to expand the cake not the slice, by
targeting specific consumers like Horlicks Lite targets diabetic patients. We intend to find
out whether, this strategy has worked?
Information Required?
To study the above hypothesis we intend to find out the following from existing Horlicks
consumers
• Product Awareness: Are the consumers familiar with the uniqueness of the specific
products?
• Usage and frequency of purchase : What is the rate of consumption of different
variants and also the frequency of purchase?
• Consumer Profile : Are the variants used by targeted consumers for the specific
purpose assigned?
• Consumer Satisfaction and Recall : Are the consumers satisfied with the product
quality and do they think it as a good value for money? If so, do they stick to the
product or try other option?
26

27. Sample size and Sampling plan
Horlicks is a FMCG product, and now through segmentation it has reached specific
consumers of all ages. We plan to survey 60 Horlicks consumer families, whose members
are of different ages, both sexes and specific segments. We are mainly planning to cover
Kolkata. We will use handouts containing questions and related information gatherings that
will help to judge hypotheses.
Instruments for data collection
• Personal Interviews: Through questionnaire’s to the purchasing member of the
family.
• Telephonic Survey: If the above is not possible then we will call consumers and find
out the relevant information.
Data analysis tools
• .
• Pie Chart : To represent the above in a pictorial form showing the segmentation.
• Bar Diagram : To show the difference between the core product and its variants.
• Report : To summarise the above two pictorial tools.
27

28. Questionnaire
Name:
Gender:
1) Does your family consume Horlicks?
Yes
No
2) Kindly let us know how many members are there in your family
2 3 4 5 6
3) Please mention, how many of your family members falls in the age bracket provided below
1-5 6-18 19-50 50+
(In accordance to the data collected we will analyse Q6)
4) What are the different variants of Horlicks you are aware of?
Chocolate Horlicks
Junior Horlicks
Women’s Horlicks
Horlicks Lite
(This will check the awareness of the variants and how successful GSK have been to advertise the
variants)
28

29. 5) Given below are some variants of Horlicks and some of the unique features of these variants.
Kindly tick mark the box, which you feel matches the variant with its unique feature:
DHA for brain 26 Nutrients Low cholesterol/No
development Sugar
Feature →
Variant ↓
Junior Horlicks 38 25 2
Women’s Horlicks 23 42 12
Horlicks Lite 6 12 49
(This will check the awareness of the consumers of the about the specific features of the respective
products. This is to show how the company have successfully delivered the message about product
features to the consumers.)
6) Kindly tick the variants used by your family members under each age bracket :
1-5 6-18 19-50 50+
Horlicks Horlicks Horlicks Horlicks
Junior Junior Horlicks Women’s Women’s
Horlicks Horlicks Horlicks
Chocolate
Chocolate Horlicks Horlicks Lite Horlicks Lite
Horlicks
Chocolate
Horlicks
(This will show us whether the variants are used by the target age group or consumers still use the
mother product heavily.)
7) How often you buy the product? (Tick the appropriate) Data will be filled in /kg basis
Product Frequency of purchase per month
Horlicks once in 2 months 1 2 3 >3
Chocolate Horlicks once in 2 months 1 2 3 >3
Junior Horlicks once in 2 months 1 2 3 >3
Women’s Horlicks once in 2 months 1 2 3 >3
Horlicks Lite once in 2 months 1 2 3 >3
8) Will you continue to buy the product ? Please tick the appropriate option :
29

30. Yes No Can’t say
If yes, please tick the characteristics of the respective products that encourage you to buy the
product frequently :
Product→ Horlicks Junior Women’s Horlicks Chocolate
Characteristics↓ Horlicks Horlicks Lite Horlicks
Price
Taste
Quality(Benifits)
Brand
(This will analyse the reason of repeat purchase and weather it tally with the charecters assigned to
the respective variants.)
If no, please tick the characteristics of the respective products that discourage you to buy the
product :
Product→ Horlicks Junior Women’s Horlicks Chocolate Not
Aware
Characteristics↓ Horlicks Horlicks Lite Horlicks
Price
Taste
Quality(Feature)
Brand
30

31. Phase III
31

32. Hypothesis
Is the product segmentation strategy working for Horlicks ?
Horlicks started with a single product i.e. “malted milk drink”, but gradually expanded its
market with consumer specific products. They were the first to convert the malt drink to a
health drink. They segmented their consumers by introducing Junior Horlicks, Women’s
Horlicks and Horlicks Lite to the basket. These products are giving strong competition to the
respective market leaders.
Data Analysis
Sample size : 100 Horlicks consumers.
32

33. We have taken a sample size of 100 Horlicks consumers, along with their family members.
We have surveyed them on the following parameters :
• Product awareness (general)
• Product feature awareness
• Use of variant’s
• Purchase frequency
• Consumer loyalty
• Consumer feedback
After the survey of these 100 Horlicks consumers, we shall proceed to answer our
hypothesis i.e. prove the hypothesis.
Product awareness (variants)
33

34. We questioned the consumers on their awareness of the variants of the mother
product Horlicks. From the results we infer that the marketing strategy of GSK for
the variants of horlicks has been successful and they have managed to widen the
Horlicks umbrella.
34

35. Product awareness (feature)
After this we questioned the consumers about the unique features of the specific
variants of Horlicks. The results clearly show that GSK has been successful in
conveying the message of the uniqueness of the variants. This is shown as in case of
Junior Horlicks maximum no of consumers know of its DHA property. Similarly both
Women’s Horlicks and Horlicks Lite have made consumers aware of their unique
features.
35

36. Use of variant’s
36

37. Horlicks had positioned its variants with respect to the age groups of the target audience.
From the results we see that Junior Horlicks is popular in the age groups one to five and
also six to eighteen. Also chocolate Horlicks has wide acceptance amongst kids and adults
for its taste. While Women’s Horlicks and Horlicks lite have found acceptance amongst
adults and senior citizens.
Purchase frequency
37

38. We now asked the consumer on the frequency of purchase (fig in months). From the
results we clearly see that Horlicks products are purchased regularly once in two months or
once in a month. The flagship product Horlicks is done, with a large no of consumers
purchasing once a month, while the variant’s are not that far behind with healthy number
of consumers purchasing once a month. So it can be said that the variants have successfully
made it of the homemakers shopping list.
38

39. Consumer loyalty and feedback
39

40. We finally concluded our survey by asking two important questions, will you continue to
buy the product? And what factors of the product influenced you for its purchase?
The data for the first question is represented in the pie chart, which shows that 91% of the
surveyed consumers will continue to buy the product. For the second question the data is
shown in the bar graph, here we can infer that of the four attributes benefits and brand are
the key ones that encourage consumers for the purchase of the product. The only
exception being Chocolate Horlicks whose attribute is taste.
Conclusion
From the results it can be inferred that the segmentation of Horlicks has been
successful. In accordance to the mother product the different variants are gradually
making their way to become the expertise it their respective segments. GSK have
been successful to generate the awareness of the individual variants to the
consumers mind. From the purchase frequency, it is clear that the sales have been
boosted up by the fair contribution of the different variants. GSK has been successful
to read the consumers and design the variants for each group. The results show the
acceptance of the consumers towards the success of the segmentation venture.
40