This document provides information for family members of sailors deployed aboard HMCS Calgary regarding mail delivery, prohibited items, customs declarations, drop off locations, and resources available through the Military Family Resource Centre (MFRC). Key details include instructions for sending mail to the ship through either Canadian Forces morale mail or Canada Post, prohibited items that cannot be sent, and tips for successful deployments such as having emergency contact information readily available and utilizing support programs from the MFRC.

1. Her Majesty’s Canadian Ship
Calgary
Operation NEON
Commander Barlow
Commanding Officer HMCS Calgary
15 March 2020

2. Commander Canadian Fleet Pacific
COMMODORE TOPSHEE

3. Commanding Officer
Cdr Alex Barlow
Alex.barlow@forces.gc.ca

4. Fleet Mail Services

5. 2 ways to send your mail
• Canadian Forces (CF) morale mail service
Free Service
Drop off at the local MFRC or Fleet / Naden Mail Offices
No special services available with CF Morale Mail (i.e. parcel tracking or express post)
• Canada Post
Process at any Canada Post outlet
Postage is required on all parcels
Special services including insurance, Registered Mail, Xpresspost, Priority, etc are only in effect until
it reaches FMO
Proof of delivery to a Military Post Office
Currently free letter mail
HOW TO SEND YOUR MAIL?

6. MAXIMUM SIZE FOR MORALE MAIL PARCEL
Example
100 CM
40 CM
40 CM
Max weight:
20Kgs

7. Sender’s
address
Description of contents
Aye Missew
123 My Street
Victoria BC V9A 7N2
Tel: 250-765-4567
Smith A.Pte 123 (Mess #)
HMCS MY SHIP
PO BOX 17000 STN FORCES
VICTORIA BC V9A 7N2LIST OF CONTENTS
Chips
Newspapers
Books
Photos
Gummies
Documents
Addressee
HOW TO ADDRESS MAIL TO THE SHIP

8. CANADA POST CUSTOMS DECLARATION
Sender:
Same as
on parcel
Destination:
Same as
on parcel
Description of contents
$20.00
*NCV
Sign here
x
*NCV = No Commercial Value
**Canada Post Custom Declaration is MANDATORY!**

9. Sender’s
address
Description of contents of the parcel
Aye Missew
123 My Street
Victoria BC V9A 7N2
Tel: 250-765-4567
Smith A.Pte 123 (Mess #)
HMCS MY SHIP
PO BOX 17000 STN FORCES
VICTORIA BC V9A 7N2LIST OF CONTENTS
Chips
Newspapers
Books
Photos
Gummies
Documents
Addressee
HOW TO ADDRESS MAIL TO THE SHIP

10. LIST OF PROHIBITED ITEMS
• Alcoholic beverages and tobacco
products
• Corrosive liquids/solids, flammable
liquids/solids
• Pornographic material
• Knives
• Drugs and narcotics (including
prescription drugs)
• Compressed Gases (aerosols)
• Perishable items

11. EXTRA INFORMATIONS
• Supplementary restrictions
according to host country
Note: Batteries are
permitted only if they
are in their original
sealed package

12. EXTRA INFORMATIONS
ALL PARCELS WILL BE
SCREENED

13. EXTRA INFORMATIONS
CF MAIL ROUTINGS
Mail will be sent via CMTT
Timings are unpredictable

14. CF MORALE MAIL DROP OFF POINTS
Signal Hill MFRC
CPAC MFRC
Fleet Mail Office
Naden Mail Room
A list of out of area locations is available at all drop off locations
Note: Wrapping paper and tape are available at all drop
off locations.

15. QUESTIONS
CONTACT INFORMATION:
FMO (250) 363-2176
MFRC (250)363-2640
OPEN HOURS
Dockyard
Monday to Friday
0900 to 1600
NADEN
Monday to Friday
1000 to 1230

16. Sandra Pinard
Deployment Coordinator

17. Your Community,
Your Resource Centre
“offering programs and services unique to the
military lifestyle. ”

18. We support those who are
important to you
The MFRC proudly honours
the diversity of “families”

19. Key to Successful Deployments
Research shows that loved ones that are well
prepared, know where to turn in case of
emergencies and have strong support systems
deal most successfully with deployments.

20. A few tips from our families:
• Put contact and emergency information on your
fridge
• Include the MFRC number (fridge magnet)
• For the partner at home, consider unlocking the
cell phone and putting emergency contact
information on the phone
• Update Emergency Contacts with schools
• What about your pets?

22. The MFRC’s Top 3 Tips
1. Plan well - Ensure you know how to contact
us
2. Learn about the available resources
3. Get connected

23. Plan and Prepare
• General checklists as well as
specific ones for Single
Members and Parents of
Military Members
• Pick up a MFRC Magnet
• Download the “Everything
Binder”
• If eligible for an MFID, get
one!
• Fill out your Family
information form

24. Know what resources are available
• HMCS CALGARY Family
Network
• MFRC Sea Deployment
Handbook
• MFRC Resource and
Information tables
• MFRC website:
www.esquimaltmfrc.com

25. Get Connected
• Join the HMCS CALGARY Family Network
– Network volunteers: Christine
calgary.family@shaw.ca
– Join the HMCS CALGARY Families Facebook Page
• Monthly Social Opportunities
Join the HMCS CALGARY Family Network to receive emails and updates
on activities and information from the ship.

26. Types of Workshop offered
• Preparing for Deployment Workshops :
– R2MR Part 1 (all adults)
– R2MR Part 2 (those with children)
– Build Your Own Everything Binder
• Preparing for Homecoming:
– R2MR Return and Reunion: July 4, 10-12am
“Helping another is always the best way to help yourself”

27. Types of Events
• Making Connections: April 8, 6-8pm
• Monthly Crafting/Coffee Sessions, day and evening
• Monthly Deployment Bingo
• Paint Nights (twice a month)
• Wellness Wednesday
• Homecoming Banner Making: July 4, 9-10am
“Helping another is always the best way to help yourself”

28. Types of Events
• Special events
– Mother’s Day Chocolate Fountain: May 6, 6-8pm
– Father’s Day BBQ at Goldstream Park: June 13,
11:30am-3pm
– HMCS CALGARY Half Way Info Session: May 31, 12-4pm
“Helping another is always the best way to help yourself”

29. Children’s Workbooks / Workshops
Complete the “Pre-Deployment activities with
your children.
Two options for offering your child support
throughout the Deployment
- Onsite Children’s Workshops
- At Home Children’s Workbooks with virtual
support for the “at home” parent via the web.

30. Parenting From Afar
Pick up a copy or
download the PDF
Go to our website and
check out the E-tool
Raising your Military Child

31. • MFRC can help you
develop your plan
• May be able to provide
some assistance upon
assessment
Family Emergencies

32. What do you think is the
top service request of
loved ones of deployed
members ?

33. Top Four Service requests by loved
ones of Deployed Members
1. Free Mail drop off
2. Staying in Touch Service
3. Networking Opportunities
4. Respite Childcare
Don’t forget to get
your Military Family ID
Card before your
member deploys

34. Single Members
You are part of a family too!
Services Provided
• SIT service for loved ones – wherever they may be
• Postal services
• Information services such as; pet care, car storage,
etc.
• Virtual updates for those that live out of area.
• Family lives out of town? Fill out an envelope with
your loved ones address and we will send them a
deployment package.
Be sure to give our contact information to your loved ones.

35. Contacting a Deployed Member
Esquimalt MFRC
(250) 363-2640
Or toll-free anywhere in Canada
1-800-353-3329
After hours Duty Padre Line –
call the MFRC and Press “2”

36. Contact
Esquimalt MFRC
(250) 363-2640
Or toll-free anywhere in Canada
1-800-353-3329
emfrc@shaw.ca
www.esquimaltmfrc.com
After hours Family information
Line : 1-800-866-4546
The Esquimalt MFRC is on Facebook and Twitter!!

37. Pay & Benefits

38. Pay
• Foreign Service Pay & Tax-Free Salary
 Effective INCHOP
 Dutch Hbr (Early Apr)
 Effective OUTCHOP
 Esquimalt (ship)
 Exit OP AREA (member)
 Hardship & Risk Pay
 Amount to be determined

39. Leave
• Post-deployment leave
Begins day after we return
Selected personnel to return early, leave and stand
watches over Post-deployment Block Leave

40. Social Media
• Goals
 Showcase RCN
 Inform loved ones
Follow us on Facebook,
Instagram and Twitter:
facebook.com/HMCSNCSMCalgary
instagram.com/HMCSCalgary
twitter.com/HMCSCalgary

41. Morale and Welfare
• 2 quality-of-life satellite phones
• WIFI w/in range of coastal towers
• Continuous social media outreach

42. MEDICAL

43. Physician Assistant
Lt(N) Kenneth White (Kennith.white2@forces.gc.ca)
Medical Technician
Cpl Adrian Calpito
• Casualty Clearing Team
• Composed of about 20 crew members qualified in first aid +.
• We are a Role 1 level 2 medical clinic (walk-in clinic)
• We have a treatment area
• We have the capability to hold up to 4 patients
• We work in concert with our allies and host country for extra support
Sickbay team

44. • Provide the required medical care to all members of the ship
company.
• Preventive health
• Provide advice:
• To crew members regarding health
• To commanding officer in regards to public health, crew members health,
etc…
MISSION

45. • The COVID-19 is a “flu-like” disease caused by a newly identified
coronavirus (SARS-CoV-2) that emerged in China.
• It causes fairly mild disease in most people, but also can cause
severe disease and sometimes death. People who are older or
already ill seem to be a greater risk for severe disease
• The virus is primarily spread from person to person by respiratory
droplets from coughs and sneezes.
What is COVID-19 /Coronavirus?

46. a. fever or feeling feverish;
b. cough
c. shortness of breath
d. runny nose/sneezing; and
e. sore throat
What are the Symptoms of COVID-19?

47. The same actions that will prevent the spread of seasonal influenza virus (flu) or the common cold will work for
preventing infection with the virus that causes COVID-19. This means:
a) WASHING HANDS often with soap and warm running water for 20 seconds (ESPECIALLY BEFORE EATING),
b) Using an alcohol-based hand sanitizer if soap and water are not available,
c) Avoiding touching your eyes, nose or mouth with unwashed hands,
d) Applying proper cough and sneeze etiquette when in public to reduce the spread of germs.
e) e. Exercising caution when deciding to spend time in large crowds or in crowded areas where you cannot
easily extract yourself if you, or others around you, become ill
Protection & Prevention

48. • CAL is committed to enforcing the World Health Organisation
recommendation for workplace hygiene through enhanced cleaning station
practices
• CAL recently had her Ship Sanitation inspection and was given a clean bill of
health
• CAL is also committed to applying the new isolation protocol for HMC Ships
put forward by the RCN Surgeon. This isolation protocol will be applied to
isolate a “Person Under Investigation (PUI)” from the rest of the crew in
order to minimize risk to the crew.
Calgary’s response

49. • Before, during and after your travel, you may be screened for symptoms. If
you are sick, you must tell the local medical authorities.
• If you have concerns about young children, or already sick dependents, it is
important to disclose this information to the Sickbay Staff so they may
better advise you and ensure your loved-ones’ well-being.
• There may be occasions when you will be advised by authorities to self-
isolate. This may be for 14 days (or more). Specific guidance and details
will be provided by local medical and other authorities via your Sickbay
Staff.
Self-isolation

50. Where can I find more information in COVID-
19?
Up-to-date information on COVID-19 is available from the Government of
Canada at:
• https://www.canada.ca/en/public-health/services/diseases/2019-novel-
coronavirus-infection.html
It is important to review this information as it answers many of the questions
that we have received about this virus (e.g., when to wear a mask, how the
virus is passed from person to person).
• Additionally, the following links are useful to find answers to frequently asked
questions https://www.canada.ca/en/public-health/services/diseases/2019-
novel-coronavirus-infection/frequently-asked-questions.html and
• https://www.cdc.gov/coronavirus/2019-ncov/faq.html.

51. On behalf of the Officers and Crew,
thank you for your support for
HMCS Calgary
and the Royal Canadian Navy.
ONWARD!