Heather Keen has over 20 years of experience managing construction and real estate projects. She currently works as a Program Manager for Sprint's retail real estate portfolio, overseeing lease renewals, budgeting, and process improvements. Previously, she held roles as a Construction Project Manager for various companies, managing multi-million dollar projects from planning through completion. Keen has a background in biology, chemistry, and real estate management.

1. Heather Keen, LEED AP
15440 S Alcan St. | Olathe, KS 66062 | 813.786.7468 | heather.a.keen@gmail.com
REAL ESTATE AND CONSTRUCTION MANAGER
Motivated and driven manager with a background in a variety of project scales and types,
specializing in management of Real Estate.
SELECT PROFESSIONAL SKILLS
Project Planning
Project Management
Process Improvement
Quality Control
Project Scheduling
Strategic Planning
Construction Observation
Budget Governance
Process Flows
Contract Management
SUMMARY OF PROFESSIONAL EXPERIENCE
Program Manager – Retail Real Estate 2014 to Present
Great Plains Technical Services – Overland Park, KS [supporting Sprint account – Retail]
Supervise the Corporate Retail Portfolio by monitoring the Transactions and Project Management Teams
relative to program schedule, budget and risks
Assist in Strategic planning to manage Retail portfolio in current and future business models by analyzing
opportunities within the Portfolio and processes for cost-saving initiatives, efficiencies and process
improvement plans while keeping an eye on Brand integrity and Customer Experience Satisfaction.
Act as Liaison between Real Estate Teams, Retail Operations, and Customers in the Field
Oversee retail lease renewal program across for the various channels of the Corporate Stores; including
obtaining appropriate funding related approvals required
Collaborate with Technology team to provide mobile Real Estate solutions and system enhancements
Collaborate with the Facilities Management team to provide solutions for process improvement, to design
effective and efficient communication plans and to deliver solutions for store repairs
Participate on cross-functional initiative teams to aid in improving the quality of service, budget controls and
innovations for the Real Estate organization
Contributor in Distribution Planning and Portfolio Management
Construction Project Manager, Owner’s Representative 2011 to 2014
Great Plains Technical Services – Overland Park, KS [support CBRE on Sprint Account – Retail Real Estate]
Manage multi-store rollout of retail projects from onset of project development through construction complete
Liaison between general contractor, vendors of owner supplied items, architect and client
Collaborate on review of lease criteria related to the Construction phase scope and associated costs
Assist in initial project cost estimating process
Review Construction Plans in accordance with Design Criteria
Inspect projects for compliance with Construction Specifications and quality control
Review preliminary budget numbers for accuracy against site specific conditions for inclusion into construction
documents and construction budget; monitor budget throughout process for budget compliance
Initiate ideas and actions for improvement in project cost reduction, quality control, processes and procedures
Contributor on committees including: Change Management, Sales, Innovation and Technology Initiatives
Construction Project Manager & Contract Administration Professional 2008 to 2011
Keen Consulting, LLC
Responsible for managing and coordinating local & national retail construction projects
Projects included: A national prototype rollout for Chase Bank, (with BDG Architects, Tampa, FL); Project
surveys for national retail chain; and Construction tenant coordinator for lifestyle shopping district
Participated in projects from bidding and permitting through completion and close-out
Served key role in project scheduling, budgeting and completion of various projects

2. Heather Keen, LEED AP
15440 S Alcan St. | Olathe, KS 66062 | 813.786.7468 | heather.a.keen@gmail.com
Construction Project Manager & Contract Administration Professional 2003 to 2008
Curts, Gaines, Hall, Jones Architects – Tampa, FL
Responsible for managing various multi-family and retail build-out construction projects from onset of
permitting phase through project completion.
Successfully managed a 2-year, $100 Million high-rise tower project
Recruited to a new position within the firm; developed role into value-added service for clients paving the way
for the firm to add three additional full-time positions
Participated in business operations including marketing, negotiating, billing and contract supervision
Construction Project Manager & Contract Administration Professional 1999 to 2003
Smallwood, Reynolds, Stewart, Stewart & Associates – Tampa, FL
Managed client expectations on projects from planning through completion of construction on various corporate
office spaces and retail banking projects.
Participate in Design and Finish Selections
Lead Construction Manager for a project with a global client that completed on schedule & under budget;
450,000 sq. ft., $100-million commercial office project with onsite dining, training, childcare and fitness
Interior Build-Out Construction Administration Professional & Design Intern 1997 to 1999
Gould, Evans, Goodman - Kansas City, MO
Collaborated with Lead Designers and Senior Construction Administrators
Worked with interior design team on design schemes/space planning for national entertainment client
Coordinated interior design changes within the domestic division and acted as a Liaison to affiliate offices for
interior related issues
Resolved field questions and reviewed interior finish submittals
Accreditations and Awards
LEED AP (Leadership in Energy and Environmental Design Accredited Professional)
Leadership Award - GFWC Florida Federation of Woman’s Clubs District LEADS Winner and State Finalist
Gold Star Recipient, Sprint Real Estate
Educational Background
Kansas State University, KS - Biology and Chemistry / General Studies
University of Missouri at Kansas City, MO - Biology and Chemistry
OF NOTE
Additional Professional Experience in Small Business Marketing and Sales 2008 to 2010
Independent consultant responsible for bringing awareness of small business and non-profit organizations to new target
markets, event coordination, procuring advertisers and assisting clients in full-scale marketing campaigns
Launched integrated social media plans to coordinate with website/business, resulting in increased brand awareness and
increased website traffic
Secured new client base of advertisers and created advertorial marketing campaigns
Volunteer Participation
Arbor Creek Elementary, PTO 2011 to Current
Fun Run [largest PTO Fundraiser]: Co-Chair 2012; Committee Member 2011, 2012
GFWC New Tampa Junior Woman’s Club (100+ member volunteer organization) 2005 to 2011
President 2009-2010; Treasurer 2008-2009; Chairperson for various special committees and annual fundraising
gala
Implemented Publicity / Marketing Campaigns for club, various charity events and fundraisers

3. Heather Keen, LEED AP
15440 S Alcan St. | Olathe, KS 66062 | 813.786.7468 | heather.a.keen@gmail.com
Recommendations
“Heather was an outstanding vendor/partner with BDG Architects. I had the pleasure of working with her for a couple of
years and she was very professional, timely, and accurate on my account. She definitely is result oriented and understands the
full construction process from cradle to grave. I know what an asset she was - since many of my General Contractors still
state they miss working with Heather. That speaks volumes of the respect she had in our industry. I would highly recommend
Heather for any construction related position.” November 3, 2012 Steve Fischer, VP- Sr. Manager of New Build
Construction, JP Morgan Chase
“Working with Heather this past year was a true pleasure. She is committed, involved, and always a step ahead of her
projects. Her professionalism and people management skills are exceptional and her vibrant personality makes even the most
difficult challenges seem like a walk in the park.” December 8, 2010 Teresa Torres, Sr. Program Manager, JP Morgan
Chase
“Heather Keen can easily be described as one of the most competent Construction Administration employees I have had the
privilege work with. She worked directly under my supervision on construction jobs ranging from quite small to multi
building high-rise complexes. Heather is very detail oriented and well organized. She manages her work load well and has
proven to be an excellent multi-tasker. She was well liked and respected by all including the most hardened field construction
supervisors. I am proud to recommend her without any hesitation and wish she was still employed by my firm.” October 20,
2010 Gerry Curts, AIA, President, Curts Gaines Hall Jones Architects
“Heather was in charge of contract administration on a very large project we worked on together, the Towers of Channelside
twin 29 story condo project. She oversaw a very complex construction effort to keep the architects, engineers, and contractors
informed and on schedule as tasks and issues arose during construction. She maintained a very high level of attention to
detail and was persistent to see every issue through to resolution over the 2+ year construction schedule. She is a very
genuine person who was well liked and respected, even when she had to be the bearer of bad news. Given the scale of the
project, there are no projects beyond her level of her expertise. I highly recommend Heather for anyone in the design or
construction industry in need of a person with extensive construction knowledge and experience.” July 17, 2009 Harold
Scott, Project Manager/Principal, Colwill Engineering Consulting Engineers, Inc.
“Heather was, in my opinion, an Expert, Construction Administrator for the Towers at Channelside Project in TAMPABAY,
FL. This Project was a very, complicated, twin 29-story tower, POST-TENSION, THRESHOLD PROJECT and LUXURY,
HIGH-RISE, Residential Project. She always followed up with me and we coordinated well together construction RFI's
(requests for information). I would strongly recommend, MS. KEEN, for ANY POSITION AS AN ADMINISTRATOR FOR
ANY CONSTRUCTION PROJECT… September 27, 2009 Mark S. Densmore, P.E., S.I. Professional Engineer & Special
Inspector of Threshold Buildings
“Heather was the gold standard of organization and attention to details. As expected she excelled within her CA role, but she
also excelled at every other role or task thrown at her no matter how varied. Her positive and energetic personality was
contagious. Although her previous work experience is in construction, I have always felt her skill set and would be an asset to
many different organizations should she ever decide to change career path. Heather would be a benefit to every
organization.” July 9, 2009 Alyson Mays, Interior Designer, Smallwood Reynolds Stewart Stewart and Associates
“Paradigm shift, Outside the Box, Brainstormer: All words that describe Heather Keen's thought process on projects and
events that I have worked with her on. She has the ability to look at traditional channels and come up with more efficient,
creative and cost-saving methods. No matter the Industry, Heather Keen would be an asset to any organization or business.”
October 15, 2009 Catherine Pacifici, Interior Designer, Smallwood Reynolds Stewart Stewart
More recommendations available online at www.linkedin.com/in/heatherkeen1