For one thing, they aren’t always what you would expect the “most-wanted” products to be. Last year, FJ rolled out, with much fanfare, a Hello Kitty collection. I didn’t order it because I assumed something that was so heavily promoted would be included in my Inner Circle membership, but Hello Kitty never materialized. Looking at the prices, the Hello Kitty products are more expensive than other FJ gift sets ($42.95 for a hidden jewelry candles and bath bomb or set of three bath bombs), so I’m sure that’s why they didn’t send it out to Inner Circle members…

1. UNRIVALED
CANDLES
Hidden Jewelry Candles
For one thing, they aren’t always
what you would expect the “most-
wanted” products to be. Last year,
FJ rolled out, with much fanfare, a
Hello Kitty collection. I didn’t order
it because I assumed something
that was so heavily promoted
would be included in my Inner
Circle membership, but Hello Kitty
never materialized.
Looking at the prices, the Hello
Kitty products are more expensive
than other FJ gift sets ($42.95 for a
hidden jewelry candles and bath
bomb or set of three bath bombs),
so I’m sure that’s why they didn’t
send it out to Inner Circle
members…
www.unrivaledcandles.com

2. HIDDEN JEWELRY
CANDLES
At the same time, as someone
who is spending money with
the company reliably, month
after month, I feel like this is one
of those times when, as a
business owner, you should
consider whether it isn’t good
customer relations to make sure
your most loyal customers get
your most exciting products.
(The Hello Kitty products and a
Barbie collection also aren’t
discounted to Inner Circle
members, which seems like
another missed opportunity.
Not only can you not change
your shipping address manually,
When I moved near the end of last year, I
assumed I’d changed my address because
my December shipment showed up at my
new house. It wasn’t until months later, when
I realized I hadn’t seen a shipment since, that
I realized I had no way to find out where my
packages were being sent.
www.unrivaledcandles.com

3. UNRIVALED
CANDLES
HIDDEN JEWELRY CANDLES
I know I’ve seen them listed on a
postcard included with a shipment, but
if there’s a place on the website where
the benefits are clearly enumerated
(like they are for the Rewards Program,
which I think is open to everyone
whether or not you’re in the Inner
Circle?), I can’t find it.
CONCLUSION
For one thing, they aren’t always what you would expect the “most-wanted” products to
be. Last year, FJ rolled out, with much fanfare, a Hello Kitty collection. I didn’t order it
because I assumed something that was so heavily promoted would be included in my
Inner Circle membership, but Hello Kitty never materialized. Looking at the prices, the
At the same time, as someone who is spending money with the company
reliably, month after month, I feel like this is one of those times when, as a
business owner,loyal customers get your most exciting products.
To be completely honest, even
though I’ve belonged for a year, I
still find the Inner Circle benefits
a little bit confusing..
I was livid about the situation,
and to their credit, FJ did reship
two of the shipments that had
been sent to the old address.
www.unrivaledcandles.com