Helping SMEs improve and grow
QMI Solutions
Empowering business. Connecting expertise

qmisolutions.com.au
Empowering business. Connecting expertise.
Agenda
• Our “why”
• Our proven formula
• Foundations for improvement
• How you can get on the journey to improvement

Helping SMEs improve and grow
2

qmisolutions.com.au
Empowering business. Connecting expertise.
Our “why”
We believe Australia can have a vibrant and successful manufacturing
industry that:
• Boosts economies – regionally, State, Nationally
• Increases expertise – global competitiveness

• Creates/retains jobs – sustainability

Helping SMEs improve and grow
3

qmisolutions.com.au
Empowering business. Connecting expertise.
Our “why”
Typical client profile:
• SMEs – 96% of Australian businesses (ABS: 2012)
• “Industrial” SMEs ie – typically manufacturers, but those supplying to
mining/resources, agribusiness, construction, infrastructure, major
project etc
• Those that want to improve

Helping SMEs improve and grow
4

qmisolutions.com.au
Empowering business. Connecting expertise.
SME profile
Australian SMEs are typically:
• between 20-200 employees
• $2M-$65M turnover
• 96% of businesses (ABS: 2012)
They are also:
• Time/resource poor
• Driven by key personnel
• “receptor-restricted”
• The future – the rise of micro multi-nationals
Helping SMEs improve and grow
5

(Prof Roy Green – UTS, Smart Company, March 2013)

qmisolutions.com.au
Empowering business. Connecting expertise.
SMEs – the challenges
Raise the receptors of SMEs to adopt proven world class technologies
and practices that work, in order to:
• be globally competitive
• grow
• enhance the spin-off of ideas and new businesses

Helping SMEs improve and grow
6

qmisolutions.com.au
Empowering business. Connecting expertise.
Technology diffusion
The technology diffusion curve:

Exit point
Commercial
viability

Entry point

Helping SMEs improve and grow
7

Market failure
(Govt support)

qmisolutions.com.au
Empowering business. Connecting expertise.
The Govt role in market failure
Asking the market failure questions1:
• Source (externality, public good, monopolies, information asymmetry)
• Evidence
• Ability to solve the problem

• Benefit vs cost
1

Helping SMEs improve and grow
8

Brooks, A.C., 2013, The Art of Limited Government

qmisolutions.com.au
Empowering business. Connecting expertise.
Technology diffusion
QMI Solutions has been doing this for 20 years:
• Technology (and practice) diffusion (dissemination)
• Early 90s introduced stereolithography to Queensland/Australia

AUDIENCE PARTICIPATION: what is stereolithography?

Helping SMEs improve and grow
9

qmisolutions.com.au
Empowering business. Connecting expertise.
Technology diffusion – 3D printing

Helping SMEs improve and grow
10

qmisolutions.com.au
Empowering business. Connecting expertise.
Where the growth comes from
Networks
Opportunities
Skills

Systems
Technology
Helping SMEs improve and grow

qmisolutions.com.au
Empowering business. Connecting expertise.
Technology diffusion
QMI Solutions has evolved to assist SMEs adopt and implement solutions in:
• Productivity
• Innovation
• Capability
• Skills

There is Govt support to help improve your business in these areas.

Helping SMEs improve and grow
12

qmisolutions.com.au
Empowering business. Connecting expertise.
The journey to excellence

Helping SMEs improve and grow
13

qmisolutions.com.au
Empowering business. Connecting expertise.
Foundations for improvement
Productivity:
• Increase output
• Reduce costs
• Target profit directly
Delivered via events, workshops, benchmarking tools and action planning
activities.

Helping SMEs improve and grow
14

qmisolutions.com.au
Empowering business. Connecting expertise.
Productivity success story
Issues:

Journey:

Results:

• “Firefighting”

• ProEdge training

• Process flow

• Manufacturing
Microscope

• Reduced job
turnaround 30+ days
to 17 days

• Growth

• Value Stream Mapping

• Capacity increased by
50%
• Factory is “tour ready”

Full case study available at: http://qmisolutions.com.au/resources/case-studies
Helping SMEs improve and grow
15

qmisolutions.com.au
Empowering business. Connecting expertise.
Productivity success story

Full case study available at: http://qmisolutions.com.au/resources/case-studies
Helping SMEs improve and grow
16

qmisolutions.com.au
Empowering business. Connecting expertise.
Foundations for improvement
Innovation:
• Create new opportunities
• Commercialise ideas
• Collaboration activities
Delivered via events (webinars), workshops, invite-only sectoral clinics,
benchmarking tools and action planning activities.
Additionally, the Queensland Inventor Service provides assistance through
commercialisation advice.
Helping SMEs improve and grow
17

qmisolutions.com.au
Empowering business. Connecting expertise.
Innovation success story

Issues:

Journey:

Results:

• Commercialisation
of new idea –
Ecosplash

• Innovation Coaching

• IP identification and
protection

• QWIN
• Ideas2Market

• Introductions and
referrals to researchers
and other programs
• Commercialisation of idea

Full case study available at: http://qmisolutions.com.au/resources/case-studies
Helping SMEs improve and grow
18

qmisolutions.com.au
Empowering business. Connecting expertise.
Foundations for improvement
Capability:
• Increase awareness of opportunities
• Improve enterprise capability
• Connect projects locally
Delivered via events (webinars), workshops, benchmarking tools, action
planning activities and one-to-one implementation.

Helping SMEs improve and grow
19

qmisolutions.com.au
Empowering business. Connecting expertise.
Capability success story

Issues:

Journey:

Results:

• Wanted to win
greater share of
project work

• Lean Manufacturing

• Won $3M contract on
Airport Link

• To be considered as
Top 2-3 suppliers

• MPSP
• ICN Gateway

• Increased capability to bid
on future tenders

Full case study available at: http://qmisolutions.com.au/resources/case-studies
Helping SMEs improve and grow
20

qmisolutions.com.au
Empowering business. Connecting expertise.
Foundations for improvement
Skills
• Enabling an industry-skills agenda
• Skill and workforce development
• Career pathways

Delivered via events (webinars), workshops, skills incentives and
connections.

Helping SMEs improve and grow
21

qmisolutions.com.au
Empowering business. Connecting expertise.
Skills success story

Issues:

Journey:

Results:

• Improving skills
pathways of young
people into
manufacturing
careers

• Gateway Schools
program

• More interest in engineering
careers esp. girls

• Industry-school
partnerships

• Industry-school linkages –
career community

Helping SMEs improve and grow
22

qmisolutions.com.au
Empowering business. Connecting expertise.
Skills success story

A1 Racing team from
Pine Rivers State High
School won world
championships in
Texas November 2013

Helping SMEs improve and grow
23

qmisolutions.com.au
Empowering business. Connecting expertise.
Demonstrable value

Helping SMEs improve and grow
24

qmisolutions.com.au
Empowering business. Connecting expertise.
More success stories
o
o

o
o

improved productivity by 25%
now manufactures 95% of products locally

o
o

increased yield from 39% to 80% in
four weeks
loss prevention now saves $500K p.a.

o
o

o
o

won $4.2M contract on GCUH project
won additional contract for Mackay Base
Hospital project

reduced staff turnover by 147%
improved efficiency by 44% (saving $132K)

o
o

won $480K worth of work
increased productivity by 50%

won $10M worth of work
gained an entry point into further
major project work

o
o

developed DIY custom-fit security doors
provided IP protection, business model
development and go-to-market strategy

Full case study available at: http://qmisolutions.com.au/resources/case-studies
Helping SMEs improve and grow
25

qmisolutions.com.au
Empowering business. Connecting expertise.
How to get started on the journey

Helping SMEs improve and grow
26

qmisolutions.com.au
Empowering business. Connecting expertise.
Questions

QMI Solutions
33 McKechnie Drive
Eight Mile Plains QLD 4113 Australia
T. 07 3364 0700 F. 07 3364 0786

Helping SMEs improve and grow
27

qmisolutions.com.au
qmisolutions.com.au
Empowering business. Connecting expertise.

Empowering business. Connecting
expertise.

Helping sm es improve and grow

  • 1.
    Helping SMEs improveand grow QMI Solutions Empowering business. Connecting expertise qmisolutions.com.au Empowering business. Connecting expertise.
  • 2.
    Agenda • Our “why” •Our proven formula • Foundations for improvement • How you can get on the journey to improvement Helping SMEs improve and grow 2 qmisolutions.com.au Empowering business. Connecting expertise.
  • 3.
    Our “why” We believeAustralia can have a vibrant and successful manufacturing industry that: • Boosts economies – regionally, State, Nationally • Increases expertise – global competitiveness • Creates/retains jobs – sustainability Helping SMEs improve and grow 3 qmisolutions.com.au Empowering business. Connecting expertise.
  • 4.
    Our “why” Typical clientprofile: • SMEs – 96% of Australian businesses (ABS: 2012) • “Industrial” SMEs ie – typically manufacturers, but those supplying to mining/resources, agribusiness, construction, infrastructure, major project etc • Those that want to improve Helping SMEs improve and grow 4 qmisolutions.com.au Empowering business. Connecting expertise.
  • 5.
    SME profile Australian SMEsare typically: • between 20-200 employees • $2M-$65M turnover • 96% of businesses (ABS: 2012) They are also: • Time/resource poor • Driven by key personnel • “receptor-restricted” • The future – the rise of micro multi-nationals Helping SMEs improve and grow 5 (Prof Roy Green – UTS, Smart Company, March 2013) qmisolutions.com.au Empowering business. Connecting expertise.
  • 6.
    SMEs – thechallenges Raise the receptors of SMEs to adopt proven world class technologies and practices that work, in order to: • be globally competitive • grow • enhance the spin-off of ideas and new businesses Helping SMEs improve and grow 6 qmisolutions.com.au Empowering business. Connecting expertise.
  • 7.
    Technology diffusion The technologydiffusion curve: Exit point Commercial viability Entry point Helping SMEs improve and grow 7 Market failure (Govt support) qmisolutions.com.au Empowering business. Connecting expertise.
  • 8.
    The Govt rolein market failure Asking the market failure questions1: • Source (externality, public good, monopolies, information asymmetry) • Evidence • Ability to solve the problem • Benefit vs cost 1 Helping SMEs improve and grow 8 Brooks, A.C., 2013, The Art of Limited Government qmisolutions.com.au Empowering business. Connecting expertise.
  • 9.
    Technology diffusion QMI Solutionshas been doing this for 20 years: • Technology (and practice) diffusion (dissemination) • Early 90s introduced stereolithography to Queensland/Australia AUDIENCE PARTICIPATION: what is stereolithography? Helping SMEs improve and grow 9 qmisolutions.com.au Empowering business. Connecting expertise.
  • 10.
    Technology diffusion –3D printing Helping SMEs improve and grow 10 qmisolutions.com.au Empowering business. Connecting expertise.
  • 11.
    Where the growthcomes from Networks Opportunities Skills Systems Technology Helping SMEs improve and grow qmisolutions.com.au Empowering business. Connecting expertise.
  • 12.
    Technology diffusion QMI Solutionshas evolved to assist SMEs adopt and implement solutions in: • Productivity • Innovation • Capability • Skills There is Govt support to help improve your business in these areas. Helping SMEs improve and grow 12 qmisolutions.com.au Empowering business. Connecting expertise.
  • 13.
    The journey toexcellence Helping SMEs improve and grow 13 qmisolutions.com.au Empowering business. Connecting expertise.
  • 14.
    Foundations for improvement Productivity: •Increase output • Reduce costs • Target profit directly Delivered via events, workshops, benchmarking tools and action planning activities. Helping SMEs improve and grow 14 qmisolutions.com.au Empowering business. Connecting expertise.
  • 15.
    Productivity success story Issues: Journey: Results: •“Firefighting” • ProEdge training • Process flow • Manufacturing Microscope • Reduced job turnaround 30+ days to 17 days • Growth • Value Stream Mapping • Capacity increased by 50% • Factory is “tour ready” Full case study available at: http://qmisolutions.com.au/resources/case-studies Helping SMEs improve and grow 15 qmisolutions.com.au Empowering business. Connecting expertise.
  • 16.
    Productivity success story Fullcase study available at: http://qmisolutions.com.au/resources/case-studies Helping SMEs improve and grow 16 qmisolutions.com.au Empowering business. Connecting expertise.
  • 17.
    Foundations for improvement Innovation: •Create new opportunities • Commercialise ideas • Collaboration activities Delivered via events (webinars), workshops, invite-only sectoral clinics, benchmarking tools and action planning activities. Additionally, the Queensland Inventor Service provides assistance through commercialisation advice. Helping SMEs improve and grow 17 qmisolutions.com.au Empowering business. Connecting expertise.
  • 18.
    Innovation success story Issues: Journey: Results: •Commercialisation of new idea – Ecosplash • Innovation Coaching • IP identification and protection • QWIN • Ideas2Market • Introductions and referrals to researchers and other programs • Commercialisation of idea Full case study available at: http://qmisolutions.com.au/resources/case-studies Helping SMEs improve and grow 18 qmisolutions.com.au Empowering business. Connecting expertise.
  • 19.
    Foundations for improvement Capability: •Increase awareness of opportunities • Improve enterprise capability • Connect projects locally Delivered via events (webinars), workshops, benchmarking tools, action planning activities and one-to-one implementation. Helping SMEs improve and grow 19 qmisolutions.com.au Empowering business. Connecting expertise.
  • 20.
    Capability success story Issues: Journey: Results: •Wanted to win greater share of project work • Lean Manufacturing • Won $3M contract on Airport Link • To be considered as Top 2-3 suppliers • MPSP • ICN Gateway • Increased capability to bid on future tenders Full case study available at: http://qmisolutions.com.au/resources/case-studies Helping SMEs improve and grow 20 qmisolutions.com.au Empowering business. Connecting expertise.
  • 21.
    Foundations for improvement Skills •Enabling an industry-skills agenda • Skill and workforce development • Career pathways Delivered via events (webinars), workshops, skills incentives and connections. Helping SMEs improve and grow 21 qmisolutions.com.au Empowering business. Connecting expertise.
  • 22.
    Skills success story Issues: Journey: Results: •Improving skills pathways of young people into manufacturing careers • Gateway Schools program • More interest in engineering careers esp. girls • Industry-school partnerships • Industry-school linkages – career community Helping SMEs improve and grow 22 qmisolutions.com.au Empowering business. Connecting expertise.
  • 23.
    Skills success story A1Racing team from Pine Rivers State High School won world championships in Texas November 2013 Helping SMEs improve and grow 23 qmisolutions.com.au Empowering business. Connecting expertise.
  • 24.
    Demonstrable value Helping SMEsimprove and grow 24 qmisolutions.com.au Empowering business. Connecting expertise.
  • 25.
    More success stories o o o o improvedproductivity by 25% now manufactures 95% of products locally o o increased yield from 39% to 80% in four weeks loss prevention now saves $500K p.a. o o o o won $4.2M contract on GCUH project won additional contract for Mackay Base Hospital project reduced staff turnover by 147% improved efficiency by 44% (saving $132K) o o won $480K worth of work increased productivity by 50% won $10M worth of work gained an entry point into further major project work o o developed DIY custom-fit security doors provided IP protection, business model development and go-to-market strategy Full case study available at: http://qmisolutions.com.au/resources/case-studies Helping SMEs improve and grow 25 qmisolutions.com.au Empowering business. Connecting expertise.
  • 26.
    How to getstarted on the journey Helping SMEs improve and grow 26 qmisolutions.com.au Empowering business. Connecting expertise.
  • 27.
    Questions QMI Solutions 33 McKechnieDrive Eight Mile Plains QLD 4113 Australia T. 07 3364 0700 F. 07 3364 0786 Helping SMEs improve and grow 27 qmisolutions.com.au qmisolutions.com.au Empowering business. Connecting expertise. Empowering business. Connecting expertise.

Editor's Notes

  • #9 Market failure is when free market, left to their own device, do not produce efficient outcomes. Almost all economists can justify some degree of state intervention in the context of creating and strengthen new and emerging markets.Externality – where costs or benefits is realised on a party without direct investment by that partyInformation asymmetry – where information is biased towards one party
  • #12 This is a model of our journey but also our client’s journeysThe shift away from internal andadoption of a greater “external awareness” signifies the change which leads to radical transformation, innovation or growthRef: Fraunhofer, QUT and UQ studiesExternal awareness may be driven by competitive pressure Terex cranes saw photos of a Chinese company disassembling one of their cranes
  • #15 Increase output means breaking the bottlenecks in your business, managing your business as a system and not as a group of processes, increasing productivity by eliminating non-value adding workReduce costs means eliminate waste in all its forms, releasing capitalTargeting profit directly means making more profitable products, building a high velocity organisation and facilitating growth in the context of your business.
  • #16 Increase output means breaking the bottlenecks in your business, managing your business as a system and not as a group of processes, increasing productivity by eliminating non-value adding workReduce costs means eliminate waste in all its forms, releasing capitalTargeting profit directly means making more profitable products, building a high velocity organisation and facilitating growth in the context of your business.
  • #17 Increase output means breaking the bottlenecks in your business, managing your business as a system and not as a group of processes, increasing productivity by eliminating non-value adding workReduce costs means eliminate waste in all its forms, releasing capitalTargeting profit directly means making more profitable products, building a high velocity organisation and facilitating growth in the context of your business.
  • #18 Create new opportunities through business model innovation, IP management processes, education and trainingCommercialising ideas through market research, developing commercialisation strategies and plans, assistance in sourcing finance.Collaboration through Business to business and Business to Research organisation events and activities
  • #19 Increase output means breaking the bottlenecks in your business, managing your business as a system and not as a group of processes, increasing productivity by eliminating non-value adding workReduce costs means eliminate waste in all its forms, releasing capitalTargeting profit directly means making more profitable products, building a high velocity organisation and facilitating growth in the context of your business.
  • #21 Increase output means breaking the bottlenecks in your business, managing your business as a system and not as a group of processes, increasing productivity by eliminating non-value adding workReduce costs means eliminate waste in all its forms, releasing capitalTargeting profit directly means making more profitable products, building a high velocity organisation and facilitating growth in the context of your business.
  • #23 Increase output means breaking the bottlenecks in your business, managing your business as a system and not as a group of processes, increasing productivity by eliminating non-value adding workReduce costs means eliminate waste in all its forms, releasing capitalTargeting profit directly means making more profitable products, building a high velocity organisation and facilitating growth in the context of your business.
  • #24 Increase output means breaking the bottlenecks in your business, managing your business as a system and not as a group of processes, increasing productivity by eliminating non-value adding workReduce costs means eliminate waste in all its forms, releasing capitalTargeting profit directly means making more profitable products, building a high velocity organisation and facilitating growth in the context of your business.
  • #25 Increase output means breaking the bottlenecks in your business, managing your business as a system and not as a group of processes, increasing productivity by eliminating non-value adding workReduce costs means eliminate waste in all its forms, releasing capitalTargeting profit directly means making more profitable products, building a high velocity organisation and facilitating growth in the context of your business.