Curing "dissociative" digital life of Industrial workforce

1. 1
Did you ever wonder searching for the SOP – “Why don’t we have a google at work”
Have you never thought – “well can I just not ask my “phone” what is the production and why it is low
instead of calling someone at control room”
Did you ever think – “why I have one application for quality management, other for production and one
more for inventory? Can’t I have just one screen”
When you get a “WhatsApp” messages at work from your wife asking when you will be back
home and think why is it not possible to ask through message the “mixer” till when the
“preventive shutdown” is ?
………….. Well most of us who ever had worked in a factory floor would agree to it.
Have you ever thought - How good is your “digital” life as soon as you
enter the factory floor ?

2. 2
VS
At Home At Factory Floor

3. 3
VS
At Home At Factory Floor
Getting share price is simple & easy Getting total production for the day is not as easy
Way of searching for the exact information is different at home and at work

4. 4
VS
At Home At Factory Floor
Asking “Siri” if you need an umbrella is easy Knowing if the team is meeting the target is not as easy
Information through Natural language conversation is a distant dream at work

5. 5
VS
At Home At Factory Floor
Flight to shopping “Google” as ONE touch point Different app for different functionalities and domain
User touch points & experience is awesome at home and just okay at work

6. 6
Workforce in manufacturing organizations are going through a practical
“dissociative digital personality” between home and work
VS
At Home At Factory Floor
• Huge number of vendor applications in OT space
• One third apps based on legacy technology
• Less than 10% apps truly mobile enable
• Only 30% apps have similar internal navigation style
• 75% apps are purpose built for a domain
• None of the apps have a response design yet
• None of the apps have Q&A,NLQA capability
• None of the apps can understand user behavior
• None of the apps have location/ context awareness
• None of the apps have an wearable / hands-free interface
Current generation of industrial apps were never
designed for a consumer like experience

7. 7
This “dual” digital personality is affecting the engagement & productivity of
manufacturing industries workforce
Workers and executives in manufacturing organizations are seeking more humanized and democratized employment
experience. They want a friendly, multimodal way of interacting with devices, which includes dialogue services between
people and machines, and people-literate technology, reducing the need for people to learn technology , systems and
applications.
Experience
Hands
Free
System
Navigation
Less
UIs
Always ON

8. 8
VS
At Home At Factory Floor
Can technology innovation help manufacturing industries bridge the digital gap
between personal and professional life of industrial workers
The backward looking industrial apps are there to
stay for sometime.
Topping up the “intelligence” of consumer apps
into existing industrial apps is the key.

9. 9
Hello Plant – experience “plugged in”
Hello Plant aims to introduce the “intelligence” to extend the consumer like “experience” expected by the industrial workforce
through an ecosystem of applications. Everything else in the enterprise IT landscape remains unaffected.
Enterprise App Rack
OT App Rack Crawler
Agents
Enablers
Deep Learning
Industrial Apps
Industrial Apps

10. 10
Hello Plant – experience “plugged in”
Personalized
Always
connected
Proactive
Single
UI
Multi channel
Natural
language
Improves
Automatically
Hands Free
Consumer
like
Experience
Get the consumer app like experience without
upsetting the existing industrial app landscape.
Enterprise App Rack
OT App Rack
Just “Plug it in” to your
Enterprise rack
Crawlers
Agents
Enablers
Manufacturing
Deep Learning
Hello Plant
Industrial Apps
Hello Plant
Ecosystem
Hello Plant aims to introduce the “intelligence” to extend the consumer like “experience” expected by the industrial workforce
through an ecosystem of applications. Everything else in the enterprise IT landscape remains unaffected.
Industrial Apps

11. 11
HelloPlant – curing the “dissociative digital life” of industrial workforce
Current demo version of HelloPlant is trained to answer
questions in a factoid format related to:
1. Quantity Produced in a shift or day
2. Information related to planned production vs. actual
production
3. Justification for low production
4. Answer to quality issues arise during the production shift
5. Provide information about the operating crews
6. Information related to equipment downtimes in the shift
User can ask questions to the trained model in natural
language, in their own preferred way and style of conversation,
to get the required information. The model is trained to
understand the context of the conversation, so users don’t need
to be explicit while asking questions or use key words.
Semantic
Understanding
Context
UnderstandingUnderstands
Who is asking
Understands
What to query
Self Learning
Omni Channel

12. 12
VS
At Home At Factory Floor
Getting share price is simple & easy Getting total production for the day is not as easy
Now with Hello Plant - Searching for the exact information

13. 13
VS
At Home At Factory Floor
Asking “Siri” if you need an umbrella is easy Knowing if the team is meeting the target is not as easy
Now with Hello Plant - Information retrieval through conversation

14. 14
At Home At Factory Floor
With Hello Plant - Life is no different at home and work
Hello
Shop Floor

15. 15
Hello Plant – “digitally” delighted the new liquid industrial workforce
Workers and executives in manufacturing organizations are seeking more humanized and democratized employment experience.
They want a friendly, multimodal way of interacting with devices, which includes dialogue services between people and
machines, and people-literate technology, reducing the need for people to learn technology , systems and applications.
FROM: TO:
System Focus Business Focus
Offline Transactions In the moment
Formal Collaboration Informal Conversation
Work-life balance
Convergence of personal &
professional
Outdated, isolated working
spaces
Modern, efficient & engaged
working spaces
Unified ExperienceSystem of
Records
System of
Information
System of
Interactions

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16
Hello Plant – bringing the consumer like experience to the shop floor
Any
User
Any
Device
PC
Mobile
Wearable
Tablet
Terminals
Web
App
IM
Email
Hello SF
Ecosystem
Back end
IT/OT systems
Hello Plant is a “low friction” conversation eco-system that intelligently enables the existing, tested and proven industrial apps
and touch points to extend a consumer like experience for the new generation of industrial workforce.
• Deep Learning
• Natural Language Q&A
• Context Understanding
• Low Friction design
• Automatic Source / Action
Identification
• Proactive Search
• Personalized
Channels
Enablers
Deep Learning
Web Voice
Email Chat