SlideShare a Scribd company logo
1 of 6
EFFECTIVE COMMUNICATIONS IN TODAY’S
EVOLVING HEALTHCARE ENVIRONMENT
HEATHER GARTMAN
Managing Director, Chandler Chicco Companies DC

1
THE MORE
THINGS
CHANGE…

2
THE MORE THEY
STAY THE SAME…

While the environment we operate in continues to evolve
and where you put your emphasis (value-proposition) may
change, the path to effective healthcare communication
remains the same:
Don’t neglect the fundamentals…


Utilize an integrated communications strategy and execute it flawlessly
3
RULES OF ENGAGEMENT…
Be open and honest
Make new friends but keep the old
Know the power of one
Think nationally AND locally

Listen more act less
Integration is everything
THE POWER OF ONE:

How Dangerous Is That Sketchy Subway Bread
Chemical, And Who Else Uses It?

'Eat Fresh' Rubber

'Where winners eat'?
Subway meals can be
UNHEALTHIER than those
from McDonald's

Subway Phasing Out
Bread Additive After
Blogger Flags Health
Concerns

5
TODAY’S EFFECTIVE COMMUNICATIONS MODEL
Earned

Gov’t
Relations

Marketin
g

Paid

PR

Your
Message

Shared
Managed
Markets

Owned

Advocac
y

Legal/
Regulatory

6

More Related Content

Similar to Effective Communications in Today's Evolving Healthcare Environment

Conference wrapup: Next Gen Pharma
Conference wrapup: Next Gen PharmaConference wrapup: Next Gen Pharma
Conference wrapup: Next Gen PharmaGSW
 
Health and Digital Communications: The 2012 Report
Health and Digital Communications: The 2012 ReportHealth and Digital Communications: The 2012 Report
Health and Digital Communications: The 2012 ReportKarim Kanji
 
Social Media Vs. Social Marketing For Slideshare
Social Media Vs. Social Marketing For SlideshareSocial Media Vs. Social Marketing For Slideshare
Social Media Vs. Social Marketing For SlideshareMike Newton-Ward
 
Armstrong im 03
Armstrong im 03Armstrong im 03
Armstrong im 03Jim J-t
 
TLE Session 1 - HCR: Opportunities for Therapy Practices. Take Action
TLE Session 1 - HCR: Opportunities for Therapy Practices. Take ActionTLE Session 1 - HCR: Opportunities for Therapy Practices. Take Action
TLE Session 1 - HCR: Opportunities for Therapy Practices. Take ActionJim Hoyme
 
ACA Year 3: Evolving Consumer Shopping Attitudes & Behaviors
ACA Year 3: Evolving Consumer Shopping Attitudes & BehaviorsACA Year 3: Evolving Consumer Shopping Attitudes & Behaviors
ACA Year 3: Evolving Consumer Shopping Attitudes & BehaviorsMedia Logic
 
How digital and social changed marketing tls
How digital and social changed marketing tlsHow digital and social changed marketing tls
How digital and social changed marketing tlsTheo Soares
 
Developing more effective social marketing strategies
Developing more effective social marketing strategiesDeveloping more effective social marketing strategies
Developing more effective social marketing strategiesmehmood123456
 
Mh0056 public relations & marketing for healthcare organizations
Mh0056   public relations & marketing for healthcare organizationsMh0056   public relations & marketing for healthcare organizations
Mh0056 public relations & marketing for healthcare organizationssmumbahelp
 
Social Media Possibilities for Public Health
Social Media Possibilities for Public HealthSocial Media Possibilities for Public Health
Social Media Possibilities for Public HealthMaureen Donnellan
 
Mc Donald's Unethical case study
Mc Donald's Unethical case studyMc Donald's Unethical case study
Mc Donald's Unethical case studysovanna suos
 
HXP Executive Summary - FINAL March 2010
HXP Executive Summary - FINAL March 2010HXP Executive Summary - FINAL March 2010
HXP Executive Summary - FINAL March 2010Running Lean Kitchens
 
The 10 most emerging leaders in healthcare, 2021 compressed
The 10 most emerging leaders in healthcare, 2021 compressedThe 10 most emerging leaders in healthcare, 2021 compressed
The 10 most emerging leaders in healthcare, 2021 compressedMerry D'souza
 

Similar to Effective Communications in Today's Evolving Healthcare Environment (20)

FoodTruck,MD
FoodTruck,MDFoodTruck,MD
FoodTruck,MD
 
New Rules
New RulesNew Rules
New Rules
 
Conference wrapup: Next Gen Pharma
Conference wrapup: Next Gen PharmaConference wrapup: Next Gen Pharma
Conference wrapup: Next Gen Pharma
 
FinalCaseStudy_MHC
FinalCaseStudy_MHCFinalCaseStudy_MHC
FinalCaseStudy_MHC
 
WB Press Release 12 12 16
WB Press Release 12 12 16WB Press Release 12 12 16
WB Press Release 12 12 16
 
Health and Digital Communications: The 2012 Report
Health and Digital Communications: The 2012 ReportHealth and Digital Communications: The 2012 Report
Health and Digital Communications: The 2012 Report
 
Social Media Vs. Social Marketing For Slideshare
Social Media Vs. Social Marketing For SlideshareSocial Media Vs. Social Marketing For Slideshare
Social Media Vs. Social Marketing For Slideshare
 
Armstrong im 03
Armstrong im 03Armstrong im 03
Armstrong im 03
 
Pharmacy pov dec 2010
Pharmacy pov dec 2010Pharmacy pov dec 2010
Pharmacy pov dec 2010
 
TLE Session 1 - HCR: Opportunities for Therapy Practices. Take Action
TLE Session 1 - HCR: Opportunities for Therapy Practices. Take ActionTLE Session 1 - HCR: Opportunities for Therapy Practices. Take Action
TLE Session 1 - HCR: Opportunities for Therapy Practices. Take Action
 
ACA Year 3: Evolving Consumer Shopping Attitudes & Behaviors
ACA Year 3: Evolving Consumer Shopping Attitudes & BehaviorsACA Year 3: Evolving Consumer Shopping Attitudes & Behaviors
ACA Year 3: Evolving Consumer Shopping Attitudes & Behaviors
 
How digital and social changed marketing tls
How digital and social changed marketing tlsHow digital and social changed marketing tls
How digital and social changed marketing tls
 
Vitality at Work
Vitality at WorkVitality at Work
Vitality at Work
 
Developing more effective social marketing strategies
Developing more effective social marketing strategiesDeveloping more effective social marketing strategies
Developing more effective social marketing strategies
 
Mh0056 public relations & marketing for healthcare organizations
Mh0056   public relations & marketing for healthcare organizationsMh0056   public relations & marketing for healthcare organizations
Mh0056 public relations & marketing for healthcare organizations
 
Social Media Possibilities for Public Health
Social Media Possibilities for Public HealthSocial Media Possibilities for Public Health
Social Media Possibilities for Public Health
 
The next evolution of marketing
The next evolution of marketingThe next evolution of marketing
The next evolution of marketing
 
Mc Donald's Unethical case study
Mc Donald's Unethical case studyMc Donald's Unethical case study
Mc Donald's Unethical case study
 
HXP Executive Summary - FINAL March 2010
HXP Executive Summary - FINAL March 2010HXP Executive Summary - FINAL March 2010
HXP Executive Summary - FINAL March 2010
 
The 10 most emerging leaders in healthcare, 2021 compressed
The 10 most emerging leaders in healthcare, 2021 compressedThe 10 most emerging leaders in healthcare, 2021 compressed
The 10 most emerging leaders in healthcare, 2021 compressed
 

Recently uploaded

Why Digital Marketing Important for our Business.pdf
Why Digital Marketing Important for our Business.pdfWhy Digital Marketing Important for our Business.pdf
Why Digital Marketing Important for our Business.pdfInfyQ Seo Experts
 
ATRIUM GAMING : SLOT GACOR MUDAH MENANG TERBARU
ATRIUM GAMING : SLOT GACOR MUDAH MENANG TERBARUATRIUM GAMING : SLOT GACOR MUDAH MENANG TERBARU
ATRIUM GAMING : SLOT GACOR MUDAH MENANG TERBARUsayangkamuu240203
 
Link Building in 2024: What Works, What Doesn't, and What's Next
Link Building in 2024: What Works, What Doesn't, and What's NextLink Building in 2024: What Works, What Doesn't, and What's Next
Link Building in 2024: What Works, What Doesn't, and What's NextSearch Engine Journal
 
Building Your Customer Base with MailPoet.pdf
Building Your Customer Base with MailPoet.pdfBuilding Your Customer Base with MailPoet.pdf
Building Your Customer Base with MailPoet.pdfChristopher Ross
 
Colgate Palmolive Human Resources Management .pdf
Colgate Palmolive Human Resources Management .pdfColgate Palmolive Human Resources Management .pdf
Colgate Palmolive Human Resources Management .pdfArunPagare2
 
Social Media Paid Ads Performance Report.pdf
Social Media Paid Ads Performance Report.pdfSocial Media Paid Ads Performance Report.pdf
Social Media Paid Ads Performance Report.pdfReportGarden
 
Jesse Saez: A Journey of Dedication and Success in the Automotive Industry
Jesse Saez: A Journey of Dedication and Success in the Automotive IndustryJesse Saez: A Journey of Dedication and Success in the Automotive Industry
Jesse Saez: A Journey of Dedication and Success in the Automotive Industryjesse Saez
 
Being a PMM with a multi-product portfolio - Product Marketing Summit
Being a PMM with a multi-product portfolio - Product Marketing SummitBeing a PMM with a multi-product portfolio - Product Marketing Summit
Being a PMM with a multi-product portfolio - Product Marketing SummitPieter Brinkman
 
Report-on-Tech-Marketing-in-B2B-fintech-industry-2024-1.pdf
Report-on-Tech-Marketing-in-B2B-fintech-industry-2024-1.pdfReport-on-Tech-Marketing-in-B2B-fintech-industry-2024-1.pdf
Report-on-Tech-Marketing-in-B2B-fintech-industry-2024-1.pdfhello268406
 
Affiliate Marketing Basic Guide For Beginners _20240521_091615_0000.pdf
Affiliate Marketing Basic Guide For Beginners _20240521_091615_0000.pdfAffiliate Marketing Basic Guide For Beginners _20240521_091615_0000.pdf
Affiliate Marketing Basic Guide For Beginners _20240521_091615_0000.pdfatinukehassan87
 
The Impact of Technological Advancements on Elastic Webbing Production in Chi...
The Impact of Technological Advancements on Elastic Webbing Production in Chi...The Impact of Technological Advancements on Elastic Webbing Production in Chi...
The Impact of Technological Advancements on Elastic Webbing Production in Chi...Stk-Interlining
 
Taking The Guesswork Out of Your Lead Generation Campaign
Taking The Guesswork Out of Your Lead Generation CampaignTaking The Guesswork Out of Your Lead Generation Campaign
Taking The Guesswork Out of Your Lead Generation CampaignMartal Group
 
Relatório da OMS / Unicef / IBFAN sobre a situação do Código Internacional de...
Relatório da OMS / Unicef / IBFAN sobre a situação do Código Internacional de...Relatório da OMS / Unicef / IBFAN sobre a situação do Código Internacional de...
Relatório da OMS / Unicef / IBFAN sobre a situação do Código Internacional de...Prof. Marcus Renato de Carvalho
 
Mastering Topical Authority for SEO Success
Mastering Topical Authority for SEO SuccessMastering Topical Authority for SEO Success
Mastering Topical Authority for SEO SuccessJomer Gregorio
 
Top SEO Trends to Embrace in 2024‎ ‎ ‎ ‎
Top SEO Trends to Embrace in 2024‎ ‎ ‎ ‎Top SEO Trends to Embrace in 2024‎ ‎ ‎ ‎
Top SEO Trends to Embrace in 2024‎ ‎ ‎ ‎Jomer Gregorio
 
Blue and Yellow Illustrative Digital Education Presentation (1).pptx
Blue and Yellow Illustrative Digital Education Presentation (1).pptxBlue and Yellow Illustrative Digital Education Presentation (1).pptx
Blue and Yellow Illustrative Digital Education Presentation (1).pptxayush20231
 
Webinar: What the Hell is Legitimate Interest?
Webinar: What the Hell is Legitimate Interest?Webinar: What the Hell is Legitimate Interest?
Webinar: What the Hell is Legitimate Interest?NapierPR
 
BrightonSEO - Search Engine Omnipresence_ Why SEOs need to look beyond Google
BrightonSEO - Search Engine Omnipresence_ Why SEOs need to look beyond GoogleBrightonSEO - Search Engine Omnipresence_ Why SEOs need to look beyond Google
BrightonSEO - Search Engine Omnipresence_ Why SEOs need to look beyond GoogleSimilarweb
 
How to Start and Grow a Digital Marketing Agency
How to Start and Grow a Digital Marketing AgencyHow to Start and Grow a Digital Marketing Agency
How to Start and Grow a Digital Marketing AgencyEnvi Guru
 
How to Track, Measure & Communicate SEO Results
How to Track, Measure & Communicate SEO ResultsHow to Track, Measure & Communicate SEO Results
How to Track, Measure & Communicate SEO ResultsMunene Kelvin
 

Recently uploaded (20)

Why Digital Marketing Important for our Business.pdf
Why Digital Marketing Important for our Business.pdfWhy Digital Marketing Important for our Business.pdf
Why Digital Marketing Important for our Business.pdf
 
ATRIUM GAMING : SLOT GACOR MUDAH MENANG TERBARU
ATRIUM GAMING : SLOT GACOR MUDAH MENANG TERBARUATRIUM GAMING : SLOT GACOR MUDAH MENANG TERBARU
ATRIUM GAMING : SLOT GACOR MUDAH MENANG TERBARU
 
Link Building in 2024: What Works, What Doesn't, and What's Next
Link Building in 2024: What Works, What Doesn't, and What's NextLink Building in 2024: What Works, What Doesn't, and What's Next
Link Building in 2024: What Works, What Doesn't, and What's Next
 
Building Your Customer Base with MailPoet.pdf
Building Your Customer Base with MailPoet.pdfBuilding Your Customer Base with MailPoet.pdf
Building Your Customer Base with MailPoet.pdf
 
Colgate Palmolive Human Resources Management .pdf
Colgate Palmolive Human Resources Management .pdfColgate Palmolive Human Resources Management .pdf
Colgate Palmolive Human Resources Management .pdf
 
Social Media Paid Ads Performance Report.pdf
Social Media Paid Ads Performance Report.pdfSocial Media Paid Ads Performance Report.pdf
Social Media Paid Ads Performance Report.pdf
 
Jesse Saez: A Journey of Dedication and Success in the Automotive Industry
Jesse Saez: A Journey of Dedication and Success in the Automotive IndustryJesse Saez: A Journey of Dedication and Success in the Automotive Industry
Jesse Saez: A Journey of Dedication and Success in the Automotive Industry
 
Being a PMM with a multi-product portfolio - Product Marketing Summit
Being a PMM with a multi-product portfolio - Product Marketing SummitBeing a PMM with a multi-product portfolio - Product Marketing Summit
Being a PMM with a multi-product portfolio - Product Marketing Summit
 
Report-on-Tech-Marketing-in-B2B-fintech-industry-2024-1.pdf
Report-on-Tech-Marketing-in-B2B-fintech-industry-2024-1.pdfReport-on-Tech-Marketing-in-B2B-fintech-industry-2024-1.pdf
Report-on-Tech-Marketing-in-B2B-fintech-industry-2024-1.pdf
 
Affiliate Marketing Basic Guide For Beginners _20240521_091615_0000.pdf
Affiliate Marketing Basic Guide For Beginners _20240521_091615_0000.pdfAffiliate Marketing Basic Guide For Beginners _20240521_091615_0000.pdf
Affiliate Marketing Basic Guide For Beginners _20240521_091615_0000.pdf
 
The Impact of Technological Advancements on Elastic Webbing Production in Chi...
The Impact of Technological Advancements on Elastic Webbing Production in Chi...The Impact of Technological Advancements on Elastic Webbing Production in Chi...
The Impact of Technological Advancements on Elastic Webbing Production in Chi...
 
Taking The Guesswork Out of Your Lead Generation Campaign
Taking The Guesswork Out of Your Lead Generation CampaignTaking The Guesswork Out of Your Lead Generation Campaign
Taking The Guesswork Out of Your Lead Generation Campaign
 
Relatório da OMS / Unicef / IBFAN sobre a situação do Código Internacional de...
Relatório da OMS / Unicef / IBFAN sobre a situação do Código Internacional de...Relatório da OMS / Unicef / IBFAN sobre a situação do Código Internacional de...
Relatório da OMS / Unicef / IBFAN sobre a situação do Código Internacional de...
 
Mastering Topical Authority for SEO Success
Mastering Topical Authority for SEO SuccessMastering Topical Authority for SEO Success
Mastering Topical Authority for SEO Success
 
Top SEO Trends to Embrace in 2024‎ ‎ ‎ ‎
Top SEO Trends to Embrace in 2024‎ ‎ ‎ ‎Top SEO Trends to Embrace in 2024‎ ‎ ‎ ‎
Top SEO Trends to Embrace in 2024‎ ‎ ‎ ‎
 
Blue and Yellow Illustrative Digital Education Presentation (1).pptx
Blue and Yellow Illustrative Digital Education Presentation (1).pptxBlue and Yellow Illustrative Digital Education Presentation (1).pptx
Blue and Yellow Illustrative Digital Education Presentation (1).pptx
 
Webinar: What the Hell is Legitimate Interest?
Webinar: What the Hell is Legitimate Interest?Webinar: What the Hell is Legitimate Interest?
Webinar: What the Hell is Legitimate Interest?
 
BrightonSEO - Search Engine Omnipresence_ Why SEOs need to look beyond Google
BrightonSEO - Search Engine Omnipresence_ Why SEOs need to look beyond GoogleBrightonSEO - Search Engine Omnipresence_ Why SEOs need to look beyond Google
BrightonSEO - Search Engine Omnipresence_ Why SEOs need to look beyond Google
 
How to Start and Grow a Digital Marketing Agency
How to Start and Grow a Digital Marketing AgencyHow to Start and Grow a Digital Marketing Agency
How to Start and Grow a Digital Marketing Agency
 
How to Track, Measure & Communicate SEO Results
How to Track, Measure & Communicate SEO ResultsHow to Track, Measure & Communicate SEO Results
How to Track, Measure & Communicate SEO Results
 

Effective Communications in Today's Evolving Healthcare Environment

  • 1. EFFECTIVE COMMUNICATIONS IN TODAY’S EVOLVING HEALTHCARE ENVIRONMENT HEATHER GARTMAN Managing Director, Chandler Chicco Companies DC 1
  • 3. THE MORE THEY STAY THE SAME… While the environment we operate in continues to evolve and where you put your emphasis (value-proposition) may change, the path to effective healthcare communication remains the same: Don’t neglect the fundamentals…  Utilize an integrated communications strategy and execute it flawlessly 3
  • 4. RULES OF ENGAGEMENT… Be open and honest Make new friends but keep the old Know the power of one Think nationally AND locally Listen more act less Integration is everything
  • 5. THE POWER OF ONE: How Dangerous Is That Sketchy Subway Bread Chemical, And Who Else Uses It? 'Eat Fresh' Rubber 'Where winners eat'? Subway meals can be UNHEALTHIER than those from McDonald's Subway Phasing Out Bread Additive After Blogger Flags Health Concerns 5
  • 6. TODAY’S EFFECTIVE COMMUNICATIONS MODEL Earned Gov’t Relations Marketin g Paid PR Your Message Shared Managed Markets Owned Advocac y Legal/ Regulatory 6

Editor's Notes

  1. No matter what side of the political aisle you may stand on, we can all agree on one thing: the healthcare environment has changed As we heard from Julie and Dean, some of these changes are nuanced, some changes are more pronounced and some we won’t know the true effects of for quite some time. So then, how do we as communicators chart a clear communications strategy for the companies we represent even when the environment we are operating in is increasingly murky? Working in Washington, we keep our pulse on the ACA, and what is working and what is not and one clear message comes through…
  2. The more things change…the more they remain the same. An effective communications strategy now more than ever is about focusing on the fundamentals and doing them well There’s a lot of outside forces beyond your control, but the model of effective communications is within reach So how has the ACA changed healthcare communications?
  3. Our Commitment to our Customers: Serving Quality BreadAs part of our on-going commitment to provide quality products, we have been working on numerous bread improvements, including the removal of the ingredient Azodicarbonamide.Azodicarbonamidei s an extremely common bread ingredient that is fully approved and recognized as safe by the FDA. Not only is it approved and safe, it is commonly used in breads at fast food chains, in restaurants, and in the bread sold in supermarkets.
  4. “Integrated communications” used to be a buzzword thrown around a lot. Now I would argue it’s the only model for success.Lobbyists and government relations need PR, PR needs your lobbying team. And legal, and regulatory, and corpcomms and brand marketing and advertising. All have to function together. Our clients now come to us and ask us to give them a seamless team. So we’re doing the clinical trial recruitment, publicizing data, developing the brand marketing strategies, crafting the corporate storylines and all in touch with our government relations experts at Breakaway who feed us the latest developments we need to navigate. It’s not enough to integrate Paid, Earned, Owned and Shared to get results—you have to work across your companies to have a fully integrated team where the left hand—or in this case the left side of the country, knows what the right hand (or right side coast in Washington) is doing.