The document discusses effective communications in the evolving healthcare environment. It emphasizes that while the operating environment changes, the fundamentals of effective communication remain the same. These fundamentals include utilizing an integrated communications strategy and executing it flawlessly. It provides rules of engagement for communications, such as being open and honest, listening more than acting, and ensuring integration across all communication channels.
3. THE MORE THEY
STAY THE SAME…
While the environment we operate in continues to evolve
and where you put your emphasis (value-proposition) may
change, the path to effective healthcare communication
remains the same:
Don’t neglect the fundamentals…
Utilize an integrated communications strategy and execute it flawlessly
3
4. RULES OF ENGAGEMENT…
Be open and honest
Make new friends but keep the old
Know the power of one
Think nationally AND locally
Listen more act less
Integration is everything
5. THE POWER OF ONE:
How Dangerous Is That Sketchy Subway Bread
Chemical, And Who Else Uses It?
'Eat Fresh' Rubber
'Where winners eat'?
Subway meals can be
UNHEALTHIER than those
from McDonald's
Subway Phasing Out
Bread Additive After
Blogger Flags Health
Concerns
5
6. TODAY’S EFFECTIVE COMMUNICATIONS MODEL
Earned
Gov’t
Relations
Marketin
g
Paid
PR
Your
Message
Shared
Managed
Markets
Owned
Advocac
y
Legal/
Regulatory
6
Editor's Notes
No matter what side of the political aisle you may stand on, we can all agree on one thing: the healthcare environment has changed As we heard from Julie and Dean, some of these changes are nuanced, some changes are more pronounced and some we won’t know the true effects of for quite some time. So then, how do we as communicators chart a clear communications strategy for the companies we represent even when the environment we are operating in is increasingly murky? Working in Washington, we keep our pulse on the ACA, and what is working and what is not and one clear message comes through…
The more things change…the more they remain the same. An effective communications strategy now more than ever is about focusing on the fundamentals and doing them well There’s a lot of outside forces beyond your control, but the model of effective communications is within reach So how has the ACA changed healthcare communications?
Our Commitment to our Customers: Serving Quality BreadAs part of our on-going commitment to provide quality products, we have been working on numerous bread improvements, including the removal of the ingredient Azodicarbonamide.Azodicarbonamidei s an extremely common bread ingredient that is fully approved and recognized as safe by the FDA. Not only is it approved and safe, it is commonly used in breads at fast food chains, in restaurants, and in the bread sold in supermarkets.
“Integrated communications” used to be a buzzword thrown around a lot. Now I would argue it’s the only model for success.Lobbyists and government relations need PR, PR needs your lobbying team. And legal, and regulatory, and corpcomms and brand marketing and advertising. All have to function together. Our clients now come to us and ask us to give them a seamless team. So we’re doing the clinical trial recruitment, publicizing data, developing the brand marketing strategies, crafting the corporate storylines and all in touch with our government relations experts at Breakaway who feed us the latest developments we need to navigate. It’s not enough to integrate Paid, Earned, Owned and Shared to get results—you have to work across your companies to have a fully integrated team where the left hand—or in this case the left side of the country, knows what the right hand (or right side coast in Washington) is doing.