The document is a brochure from Sodexo that describes the comprehensive services it provides to healthcare organizations. It lists various on-site solutions such as food and nutrition services, environmental services, and transport services. For each service, it outlines the features and benefits. The services aim to improve performance by enhancing people, processes, infrastructure and equipment for clients. The brochure also describes partner organizations and programs available to Sodexo employees that support diversity, learning, and corporate citizenship.

1. 800 432 6663
9801 Washingtonian Blvd.
Gaithersburg, MD 20878
www.sodexoUSA.com
2013 EDITION
HEALTH CARE
Portfolio of
Comprehensive
Services
PEOPLE
Increasing employee, consumer and end-user
satisfaction and motivation through a more
effective workforce
PROCESSES
Enhancing the quality, efficiency and productivity
of processes
INFRASTRUCTURE AND EQUIPMENT
Through optimized asset utilization and reliability,
and contributing to the attractiveness of living
and work environments
Sodexo’s Comprehensive Services contribute
to the performance of key components of our
clients’ organizations: their People, Processes,
Infrastructure and Equipment.
These solutions help organizations improve performance
in the following ways.
COMPREHENSIVE
SERVICE SOLUTIONS

2. ON-SITE SOLUTIONS
FOOD AND NUTRITION SERVICES –
VISITOR AND STAFF DINING
FEATURES – Sodexo provides innovative
patient and retail food service concepts,
excellence in clinical nutrition, Food
Management process, best practices and
capable on-site management.
BENEFITS – Cutting-edge patient
programs that significantly increase
quality and patient satisfaction. Energize
and nourish the spirits of staff and
visitors alike with sumptuous cuisine in a
setting that aligns with the core values of
wellness, diversity and sustainability.
ENVIRONMENTAL SERVICES
FEATURES – Delivers experienced on-
site management trained specifically
to lead and motivate Environmental
Services employees. We provide staffing
plans based on the latest labor-
saving technology and a network of
resources and best practices using our
Environmental Services systems.
BENEFITS – Reduces costs,
saves time, improves patient
satisfaction and improves
hospital experience for staff
and visitors.
SERVICE RESPONSE CENTER
FEATURES – Combines high-tech with
high-touch systems to provide a single,
organized point of contact for all internal
customer service requests.
BENEFITS – Tasks are prioritized based
on degree of urgency and optimizes
labor productivity.
TRANSPORT SERVICES
FEATURES – Complete Transport
Services program including patient
admissions/discharges, patient transfers/
pickups/returns, delivering/
returning equipment, stat items
and ad-hoc supply deliveries.
BENEFITS – Improved patient
throughput, increased patient turnover,
reduced patient wait time, established
standards for different trip types, quick
resolution of issues and continuous
quality monitoring of performance and
opportunities for improvement.
OPERATIONS & MAINTENANCE
FEATURES – Sodexo works with
you to extend the useful life of your
physical assets by providing proactive
maintenance for HVAC and other critical
systems, fire protection, emergency
power, accurate cost tracking and
efficient staffing.
BENEFITS – Continuity
of service, maximum
uptime, higher productivity,
reduction in utilities
consumption and lowered
costs across all services.
ENERGY AND CONSTRUCTION
SERVICES
FEATURES – Sodexo’s Energy and
Construction Services capabilities
include capital planning, financing, full
design/build capabilities, construction
management and ongoing operations
and maintenance.
BENEFITS – Energy efficiencies, lower
operating expenses, reduction of carbon
footprint, and maximized occupant
comfort through a comprehensive
suite of energy solutions.
CLINICAL TECHNOLOGY
MANAGEMENT
FEATURES – Sodexo’s technical
professionals ensure that your critical
medical equipment is always performing
at peak efficiency so you can continually
deliver exceptional care. Includes repair
parts and repair labor 24 hours a day,
seven days a week, for all equipment in your
Medical Equipment Management Plan.
BENEFITS – Increase the quality
and efficiency of your equipment
management services, while reducing
operational costs and, more importantly,
have peace of mind knowing that vital
equipment won’t fail at critical times.
LAUNDRY AND LINEN SERVICES
FEATURES – Expertise in all aspects of
laundry and linen management including
production, inventory control, washroom
technology, linen and equipment
purchasing, distribution systems, human
resources and central accounting.
BENEFITS – Sodexo’s proven,
innovative techniques help you
maximize the efficiency of your
operation to minimize the need for
extensive investment in equipment
replacement and achieve a superior
balance of cost and quality.
VENDING SERVICES
FEATURES – Sodexo conducts detailed
analysis of work habits, schedules and
needs of our customer base to provide
popular brands and healthy selections of
snacks/beverages/quick meals.
BENEFITS – One source for products,
equipment selection, installation,
maintenance, consolidated reporting and
invoicing.
PARTNER ORGANIZATIONS
COMFORT KEEPERS®
FEATURES – Comfort Keepers provides
a wide range of in-home companion
and personal care services that enable
people recently discharged from
hospitals and rehabilitation centers to
maintain the highest possible level of
independence.
BENEFITS – Comfort Keepers is a reliable,
high-quality resource that supports
positive health outcomes and a better
experience beyond the hospital stay itself.
TELE-TRACKING™ TECHNOLOGIES
(Partnership pricing discount)
FEATURES – Tele-Tracking Technologies
is the world leader of patient flow
automation solutions to
the health care industry.
BENEFITS – Reductions
in bed assignment and
room turnaround times, enhanced
patient throughput, increased patient/
family and employee satisfaction,
and enhanced financial performance
from incremental capacity created.
CIRCLES®
A SODEXO COMPANY
FEATURES – Employees, families,
patients and visitors have access to a
full range of services via virtual or full-
service on-site concierge.
BENEFITS – Circles services are
leveraged as employee benefits to
decrease stress for employees, heighten
employee morale, increase productivity
and help maintain a
top-notch workforce.
BENEFITS AND
REWARDS SERVICES
FEATURES – Tailor-made reward and
recognition programs aligned with
a company’s culture and targeted to
deliver measurable results.
BENEFITS – Life-simplifying
solutions that can help
clients attach, engage and
retain employees by building
commitment, engagement and
employee loyalty.
SERVICE SPIRIT.
TEAM SPIRIT.
SPIRIT OF PROGRESS.
SODEXO UNIVERSITY
FEATURES – Through
Sodexo University,
employees have access to
diverse learning opportunities
specially designed to help
them give best-in-class service to our
clients and customers. Experts from
each business line contribute to our
specifically designed learning tools.
BENEFITS – Comprehensive options
include self-study, instructor-led
classes, online courses and partnerships
with other organizations.
EMPLOYEE BENEFITS
FEATURES – Our employees are our
biggest asset and we offer benefits and
programs that improve the quality of
daily life for our employees now and
into the future.
BENEFITS – Every employee
has a wide range of professional and
personal opportunities to improve the
quality of their daily life.
CORPORATE CITIZENSHIP
DIVERSITY AND INCLUSION
FEATURES – Sodexo is a leader in
diversity and our goal is to create a
workplace where everyone is respected.
Our success is all about using the
strength of our employees’ diversity to
serve our clients.
BENEFITS – Be an employer of choice
in your marketplace by aligning your
culture with Sodexo’s.
SUSTAINABLE DEVELOPMENT
FEATURES – The Better Tomorrow Plan
adds a global approach to Sodexo’s
continuing commitment to improving the
quality of daily life for customers in three
key areas – the environment, health and
wellness, and community development.
BENEFITS – A significant impact
on helping clients fulfill their own
sustainability objectives. It will engage
consumers and employees in helping to
make changes that will have a positive
impact on our planet for
future generations.