Putting people first: accessibility through designSnook
When designing a service consider the Holistic view. From current users, vulnerable users, complex users, future users, and those who deliver the service (including those in management) This talk was presented at the Techaus Fest in Glasgow - Digital Festival Launch.
Together with the the Democratic Society, we were commissioned by Government Digital Service (GDS) to undertake a 6-week discovery project to explore how the process of online consultations, as delivered by central government, could be improved.
This case study focusses on what we recommended, how our different approaches made our collaboration stronger, and our shared view on the future of citizen engagement.
Emma Parnell and Michelle Brook presented this talk during the Service Design in Government conference.
Healthcare Innovation Begins and Ends with People focuses on the fundamentals of driving innovation in healthcare and developing a culture of innovation. It is as simple as it is complex and deeply human.
Getting To Thank You: A practitioner's guide to innovationChris Finlay
A sample of book on innovation you have been waiting for. 12 chapters of rock solid content on how to get innovation done right.
Reviews
"No one understands that innovation is a team sport better than Chris Finlay. Creating better ways to deliver value is more about how we collaborate than about technology. Getting To Thank You is a must read for any innovation junkie that wants to get better, faster."
- Saul Kaplan, Chief Catalyst, Author, Business Innovation Factory
"If you're looking for one book that demystifies the practices of user experience, design thinking, and innovation into a valuable core of ideas and practices, this is it."
- Brand Schauer, CEO, Adaptive Path
About
“Thank you” is how you know you are getting your product and service design right.
“Thank you” is what every customer wants to say, and what every business leader and designer wants to hear. But when 95% of innovations fail it is hard to know what to do next in order to create products that customers will fall in love with.
This book contains the essential tool set for anyone who is serious about reliably designing, building, and growing products that your customers will thank you for.
Chris Finlay's practical approach to innovation brings together the best thinking, provides real world examples, and helps you get beyond the jargon. It will transform how you understand innovation and how to deliver the right products and services to your customers.
Don't forget to sign up for updates: http://chrisfinlay.com/pages/newsletter
Trends Reshaping the Future of Customer Service Jules Smith
How is Customer Relations responding in 2016 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? This report addresses the drivers of trends we are observing – evolving channels and customer experience expectations – and will provide insight into methods for addressing the customer relationship evolution.
Bringing Execs to the Collaboration Table with Impact MappingEm Campbell-Pretty
Presentation to 10Stories Meetup in Melbourne on 22nd May 2014.
When scaling agile within the enterprise, managing the competing priorities of senior stakeholders is often a challenge. Each stakeholder has their own agenda and determining the right thing for the organisation can be near impossible.
The thought of using many of our classic “agile facilitation techniques” with a room full of executives is enough to send many running for the hills. But the reality is, in the enterprise we need tools that inspire a collaborative mindset at all levels - it’s just not enough for the “teams to work differently”
Impact Mapping is a facilitation technique that brings technologists and senior stakeholders together to meaningfully to explore options. It exposes assumptions and helps shape a path from "We want everything" to "We want to to make these impacts in this order" avoiding the trap of "solutions looking for problems”. Impact Maps visualise “delivery scope in a way that is easy to evolve, reprioritise, grow and shrink as necessary to react to changed market opportunities or new knowledge.” (Gojko Adzic)
In particular, it engages the real decision makers in a collaborative style in short workshops that shape the path, providing the direction and validation required to then transition into the more low-level story based inception work.
In this session Em Campbell-Pretty and Mark Richards from Context Matters will provide an overview of how to create an Impact Map, share some real world examples of how impact mapping has helped support the delivery of software products and provide an opportunity for the audience to start using the tool!
Putting people first: accessibility through designSnook
When designing a service consider the Holistic view. From current users, vulnerable users, complex users, future users, and those who deliver the service (including those in management) This talk was presented at the Techaus Fest in Glasgow - Digital Festival Launch.
Together with the the Democratic Society, we were commissioned by Government Digital Service (GDS) to undertake a 6-week discovery project to explore how the process of online consultations, as delivered by central government, could be improved.
This case study focusses on what we recommended, how our different approaches made our collaboration stronger, and our shared view on the future of citizen engagement.
Emma Parnell and Michelle Brook presented this talk during the Service Design in Government conference.
Healthcare Innovation Begins and Ends with People focuses on the fundamentals of driving innovation in healthcare and developing a culture of innovation. It is as simple as it is complex and deeply human.
Getting To Thank You: A practitioner's guide to innovationChris Finlay
A sample of book on innovation you have been waiting for. 12 chapters of rock solid content on how to get innovation done right.
Reviews
"No one understands that innovation is a team sport better than Chris Finlay. Creating better ways to deliver value is more about how we collaborate than about technology. Getting To Thank You is a must read for any innovation junkie that wants to get better, faster."
- Saul Kaplan, Chief Catalyst, Author, Business Innovation Factory
"If you're looking for one book that demystifies the practices of user experience, design thinking, and innovation into a valuable core of ideas and practices, this is it."
- Brand Schauer, CEO, Adaptive Path
About
“Thank you” is how you know you are getting your product and service design right.
“Thank you” is what every customer wants to say, and what every business leader and designer wants to hear. But when 95% of innovations fail it is hard to know what to do next in order to create products that customers will fall in love with.
This book contains the essential tool set for anyone who is serious about reliably designing, building, and growing products that your customers will thank you for.
Chris Finlay's practical approach to innovation brings together the best thinking, provides real world examples, and helps you get beyond the jargon. It will transform how you understand innovation and how to deliver the right products and services to your customers.
Don't forget to sign up for updates: http://chrisfinlay.com/pages/newsletter
Trends Reshaping the Future of Customer Service Jules Smith
How is Customer Relations responding in 2016 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? This report addresses the drivers of trends we are observing – evolving channels and customer experience expectations – and will provide insight into methods for addressing the customer relationship evolution.
Bringing Execs to the Collaboration Table with Impact MappingEm Campbell-Pretty
Presentation to 10Stories Meetup in Melbourne on 22nd May 2014.
When scaling agile within the enterprise, managing the competing priorities of senior stakeholders is often a challenge. Each stakeholder has their own agenda and determining the right thing for the organisation can be near impossible.
The thought of using many of our classic “agile facilitation techniques” with a room full of executives is enough to send many running for the hills. But the reality is, in the enterprise we need tools that inspire a collaborative mindset at all levels - it’s just not enough for the “teams to work differently”
Impact Mapping is a facilitation technique that brings technologists and senior stakeholders together to meaningfully to explore options. It exposes assumptions and helps shape a path from "We want everything" to "We want to to make these impacts in this order" avoiding the trap of "solutions looking for problems”. Impact Maps visualise “delivery scope in a way that is easy to evolve, reprioritise, grow and shrink as necessary to react to changed market opportunities or new knowledge.” (Gojko Adzic)
In particular, it engages the real decision makers in a collaborative style in short workshops that shape the path, providing the direction and validation required to then transition into the more low-level story based inception work.
In this session Em Campbell-Pretty and Mark Richards from Context Matters will provide an overview of how to create an Impact Map, share some real world examples of how impact mapping has helped support the delivery of software products and provide an opportunity for the audience to start using the tool!
Crazy heads is a technology startup company started by tech aspirants mainly students
which focuses on providing large variety of services using the most advanced technologies .We are an astute team of designers, developers, and analysts, all motivated by one common aspect - helping our clients achieve their targets and nurture their brand. We provide an aggregate solution to stamp your brand online.
From website development , content management systems , logo designing, search engine optimization , poster creation , animated video development , VFX and online promotion , we deal with everything you need to exert your authority on the interwebs.
We aim to please , ensuring a laser-like focus on creating products and generating ideas that are guaranteed to succeed . And lastly , we’re creative too !
Roles and Respnsibilities
As a Web devloper-
Have Developed Websites utilizing HTML5, CSS , likewise have Strong hold in devloping web - sites utilizing Open Source CMS advances like Wordpress, Woocommerce , Opencart.
As a Social Media Marketer
Had a more extensive methodology with Social media Networking sites Like Facebook, Twitter , Google+ by which I'm Ran Social Media Campaigns to Generate Traffic and Leads , assisting Brands with expanding their Presence in a more extensive Areas.
Users no longer want to be marketed and sold to. So what do they want?
This presentations reviews digital design interactions that have become standard, and inspire you with new trends on user experience and interaction design strategy.
Learn what’s current, expected, and unexpected in today’s interactions on the web.
RGD Ontario Webinar: Strategy In Design: How To Create Meaningful & Successfu...MLD/ Mel Lim Design
In this webinar, Mel Lim, founder of Mel Lim Design, will reveal how her studio and team create designs through strategies and methodologies that are unique to each of the brands and businesses they serve.
Mel will discuss these top 5 questions:
// How to set a holistic framework
// How to keep your design relevant to your client's business goals/objectives
// How to integrate outside resources and technologies and keep them aligned to your project goals
How to define these terms: "meaningful and successful" versus "beautiful and cool"
// How to setup a metric to measure design "success"
A couple of months ago, I was asked to present my vision about User Experience as Creative Manager of the UX-Center in Unit4.
Usually when I'm asked to do a presentation about User Experience (UX), I tell about building blocks, processes, UX implementation, and the outcome, with lots of eye-candy screens.
I could have presented the same thing again, but to be honest... that's not really what UX is all about.
So I wanted to tell a real story, why UX matters for users, customers, partners and above all, for yourselve as employee of an organiation and as individual. And therefore I had to be honest..
So here it is.
The true story about UX.
My UX story.
And hopefully from now on, also your UX story.
Enjoy,
See Beyond Yourself Magazine Media Kit 2014Ivaline Tedjo
See Beyond Yourself Magazine Media Kit 2014
A Resource for the Creative Entrepreneur
BRANDS, ICONS & IDEAS
See Beyond Yourself Magazine is Indonesia's premier business-centered publication dedicated to uncovering the creative process of entrepreneurship by reflecting success stories & inspiring confidence in our readers to do the same. See Beyond Yourself serves as a bridge between an individual & their fortune.
Visual resume, is an alternative and better way to display all of the information found on a traditional resume in a way that is more visually appealing. Especially for the creative kind of profiles, such resumes are more of a portfolio of the candidate and that is why even a 35-40 slides or pages long visual resume is absolutely normal as compared to traditional 2 pager resume.
It's my portfolio of my wonderful professional journey of 30 years or just a creative resume in the form of the visual story to take you through all the milestones of my career. Hope you will find it informative and enjoyable while going through it.
-GS Virdi (Asst. Professor, Media & Content Consultant)
Building the Experience Design studio at Foolproof (Tom Wood)UXPA International
Tom Wood's Ignite talk from the UXPA 2014 session "Growth by Design: Managing Change in Experience Design Teams."
The demand for experience design services is getting higher every day. As we try to manage the rapid growth of our specialist teams, we're reaching the point at which our evolved team structures can no longer cope with that demand. How do we structure our design teams to focus on quality and sustainability while ensuring our employees are kept highly motivated and have clear career development opportunities? How do we facilitate change and re-define roles to alleviate points of stress and encourage ownership and accountability at all levels? This Ignite session will bring experienced managers and practitioners together to share their insights on how they have achieved this in their own companies, to give attendees specific, actionable advice to help them manage growth in their own experience design teams.
If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well.
Note: If you are an experienced service designer you may find the content fairly high level :)
Growing your UX Career through community interactionsJason Mesut
A talk I gave at the first UX Crunch for Junior UX practitioners. How you can grow your career through meetups, mapping, meetings, mentors and mastering modes. It was put together in a few hours as I was a last minute replacement. Hopefully i'll revisit at some point.
Peter Yarrow, Global Head of Learning and Proposition at Standard Life shares details of The Leading Edge Challenge Series, a major L&D project he led to support the merger of Standard Life with Aberdeen Asset Management.
Presentation from Intranett 2012 in Oslo. My intranet story and what I have learned so far after 10 years working with intranets.Why does it matter if you are passionate about what you do and how can your passion fuel situations that seem hard to deal with.
What is the future of intranets and how does the carreer path for intranet managers look? There is a future but the intranet as we know it is changing and the intranet manager will turn into a community manager as everyone in the organisation will be empowered to contribute information.
Content, Communication and Digital Marketing Consultant: The Best Visual Por...GURJENDER SINGH VIRDI
Visual resume, is an alternative and better way to display all of the information found on a traditional resume in a way that is more visually appealing. Especially for the creative kind of profiles, such resumes are more of a portfolio of the candidate and that is why even a 60-70 slides or pages long visual resume is absolutely normal as compared to traditional 2 pager resume.
It's my portfolio of my wonderful professional journey of 30 years or just a creative resume in the form of the visual story to take you through all the milestones of my career. Hope you will find it informative and enjoyable while going through it.
-GS Virdi (Asst. Professor - Content, Communication and Digital Marketing)
Interface Design Concepts and Planning: 532 lecture 2Don Stanley
We talk about the importance to analyzing and studying interface design for a research prospective. Great/Effective Design starts with research. Think like a detective and anthropologist of your audiences and you plan your site. Once you are done with the planning, use Design CRAP to create interfaces that communicate and guide your viewers.
Understanding the Economic Value of Design v1Chris Finlay
Design has long struggled to justify its value as a business activity, and while it has gained ground it is still losing too often. Designers know it is the primary source of innovation, problem solving, and is one of the few truly sustainable competitive advantages.
What designers don't realize is that most business activities are either belief or superstition, rather than based on a reliable return on investment (ROI) calculation. Business people and designers lack a shared understanding of how design creates value, and so they use their specialized language to defend their position, and ultimately reduce the competitiveness of the business.
This is a work in progress on that issue, by Chris Finlay and Jason Gaikowski, focused on creating a critical chain of logic to help both business people and designers understand how to create value together.
Do Feel Experience Design Value Proposition ToolChris Finlay
People do things to feel stuff. It doesn't matter if people are doing something they like or don't like, they are expecting to feel something that gives them a sense of completion or desirable result.
This worksheet helps you to simply define what you expect people to do and feel and as a result of the product or service offer you are making.
More Related Content
Similar to Health care innovation and the experience of aging
Crazy heads is a technology startup company started by tech aspirants mainly students
which focuses on providing large variety of services using the most advanced technologies .We are an astute team of designers, developers, and analysts, all motivated by one common aspect - helping our clients achieve their targets and nurture their brand. We provide an aggregate solution to stamp your brand online.
From website development , content management systems , logo designing, search engine optimization , poster creation , animated video development , VFX and online promotion , we deal with everything you need to exert your authority on the interwebs.
We aim to please , ensuring a laser-like focus on creating products and generating ideas that are guaranteed to succeed . And lastly , we’re creative too !
Roles and Respnsibilities
As a Web devloper-
Have Developed Websites utilizing HTML5, CSS , likewise have Strong hold in devloping web - sites utilizing Open Source CMS advances like Wordpress, Woocommerce , Opencart.
As a Social Media Marketer
Had a more extensive methodology with Social media Networking sites Like Facebook, Twitter , Google+ by which I'm Ran Social Media Campaigns to Generate Traffic and Leads , assisting Brands with expanding their Presence in a more extensive Areas.
Users no longer want to be marketed and sold to. So what do they want?
This presentations reviews digital design interactions that have become standard, and inspire you with new trends on user experience and interaction design strategy.
Learn what’s current, expected, and unexpected in today’s interactions on the web.
RGD Ontario Webinar: Strategy In Design: How To Create Meaningful & Successfu...MLD/ Mel Lim Design
In this webinar, Mel Lim, founder of Mel Lim Design, will reveal how her studio and team create designs through strategies and methodologies that are unique to each of the brands and businesses they serve.
Mel will discuss these top 5 questions:
// How to set a holistic framework
// How to keep your design relevant to your client's business goals/objectives
// How to integrate outside resources and technologies and keep them aligned to your project goals
How to define these terms: "meaningful and successful" versus "beautiful and cool"
// How to setup a metric to measure design "success"
A couple of months ago, I was asked to present my vision about User Experience as Creative Manager of the UX-Center in Unit4.
Usually when I'm asked to do a presentation about User Experience (UX), I tell about building blocks, processes, UX implementation, and the outcome, with lots of eye-candy screens.
I could have presented the same thing again, but to be honest... that's not really what UX is all about.
So I wanted to tell a real story, why UX matters for users, customers, partners and above all, for yourselve as employee of an organiation and as individual. And therefore I had to be honest..
So here it is.
The true story about UX.
My UX story.
And hopefully from now on, also your UX story.
Enjoy,
See Beyond Yourself Magazine Media Kit 2014Ivaline Tedjo
See Beyond Yourself Magazine Media Kit 2014
A Resource for the Creative Entrepreneur
BRANDS, ICONS & IDEAS
See Beyond Yourself Magazine is Indonesia's premier business-centered publication dedicated to uncovering the creative process of entrepreneurship by reflecting success stories & inspiring confidence in our readers to do the same. See Beyond Yourself serves as a bridge between an individual & their fortune.
Visual resume, is an alternative and better way to display all of the information found on a traditional resume in a way that is more visually appealing. Especially for the creative kind of profiles, such resumes are more of a portfolio of the candidate and that is why even a 35-40 slides or pages long visual resume is absolutely normal as compared to traditional 2 pager resume.
It's my portfolio of my wonderful professional journey of 30 years or just a creative resume in the form of the visual story to take you through all the milestones of my career. Hope you will find it informative and enjoyable while going through it.
-GS Virdi (Asst. Professor, Media & Content Consultant)
Building the Experience Design studio at Foolproof (Tom Wood)UXPA International
Tom Wood's Ignite talk from the UXPA 2014 session "Growth by Design: Managing Change in Experience Design Teams."
The demand for experience design services is getting higher every day. As we try to manage the rapid growth of our specialist teams, we're reaching the point at which our evolved team structures can no longer cope with that demand. How do we structure our design teams to focus on quality and sustainability while ensuring our employees are kept highly motivated and have clear career development opportunities? How do we facilitate change and re-define roles to alleviate points of stress and encourage ownership and accountability at all levels? This Ignite session will bring experienced managers and practitioners together to share their insights on how they have achieved this in their own companies, to give attendees specific, actionable advice to help them manage growth in their own experience design teams.
If you work with services, whether in technology, physical or human services, this talk will give you a high level understanding of the Service Design process and how you can use simple tools to find a problem worth solving, and solve it well.
Note: If you are an experienced service designer you may find the content fairly high level :)
Growing your UX Career through community interactionsJason Mesut
A talk I gave at the first UX Crunch for Junior UX practitioners. How you can grow your career through meetups, mapping, meetings, mentors and mastering modes. It was put together in a few hours as I was a last minute replacement. Hopefully i'll revisit at some point.
Peter Yarrow, Global Head of Learning and Proposition at Standard Life shares details of The Leading Edge Challenge Series, a major L&D project he led to support the merger of Standard Life with Aberdeen Asset Management.
Presentation from Intranett 2012 in Oslo. My intranet story and what I have learned so far after 10 years working with intranets.Why does it matter if you are passionate about what you do and how can your passion fuel situations that seem hard to deal with.
What is the future of intranets and how does the carreer path for intranet managers look? There is a future but the intranet as we know it is changing and the intranet manager will turn into a community manager as everyone in the organisation will be empowered to contribute information.
Content, Communication and Digital Marketing Consultant: The Best Visual Por...GURJENDER SINGH VIRDI
Visual resume, is an alternative and better way to display all of the information found on a traditional resume in a way that is more visually appealing. Especially for the creative kind of profiles, such resumes are more of a portfolio of the candidate and that is why even a 60-70 slides or pages long visual resume is absolutely normal as compared to traditional 2 pager resume.
It's my portfolio of my wonderful professional journey of 30 years or just a creative resume in the form of the visual story to take you through all the milestones of my career. Hope you will find it informative and enjoyable while going through it.
-GS Virdi (Asst. Professor - Content, Communication and Digital Marketing)
Interface Design Concepts and Planning: 532 lecture 2Don Stanley
We talk about the importance to analyzing and studying interface design for a research prospective. Great/Effective Design starts with research. Think like a detective and anthropologist of your audiences and you plan your site. Once you are done with the planning, use Design CRAP to create interfaces that communicate and guide your viewers.
Understanding the Economic Value of Design v1Chris Finlay
Design has long struggled to justify its value as a business activity, and while it has gained ground it is still losing too often. Designers know it is the primary source of innovation, problem solving, and is one of the few truly sustainable competitive advantages.
What designers don't realize is that most business activities are either belief or superstition, rather than based on a reliable return on investment (ROI) calculation. Business people and designers lack a shared understanding of how design creates value, and so they use their specialized language to defend their position, and ultimately reduce the competitiveness of the business.
This is a work in progress on that issue, by Chris Finlay and Jason Gaikowski, focused on creating a critical chain of logic to help both business people and designers understand how to create value together.
Do Feel Experience Design Value Proposition ToolChris Finlay
People do things to feel stuff. It doesn't matter if people are doing something they like or don't like, they are expecting to feel something that gives them a sense of completion or desirable result.
This worksheet helps you to simply define what you expect people to do and feel and as a result of the product or service offer you are making.
Presentation given at Bethel University's art program. Focuses first on my history and path to innovation planning and the second half gets into how are artists can create value for business. Definitely some repeat slide from other presentations.
Presentation to students at University of Minnesota's MHA program to familiarize them with Design Thinking in the context of health care. Part of the health care and innovation class taught by Ryan Armbruster.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Maximize Your Content with Beautiful Assets : Content & Asset for Landing Page pmgdscunsri
Figma is a cloud-based design tool widely used by designers for prototyping, UI/UX design, and real-time collaboration. With features such as precision pen tools, grid system, and reusable components, Figma makes it easy for teams to work together on design projects. Its flexibility and accessibility make Figma a top choice in the digital age.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
16. | DMD Experience Design | April 2009
Its up to us to change the conversation.
17. | DMD Experience Design | April 2009
- Atul Gawande M.D., The Checklist, The New Yorker
“We have a thirty-billion-dollar-a-year National Institute of Health...
which has been a remarkable powerhouse of discovery. But we have
no billion-dollar National Institute of Health Care Delivery studying
how best to incorporate those discoveries into daily practice.”
18. | DMD Experience Design | April 2009
Scientists provide valuable primary research
Designers change perception
People create demand
19. | DMD Experience Design | April 2009
EconomicValue
Time
Designers
Culture
Scientists
20. | DMD Experience Design | April 2009
EconomicValue
Time
Designers
Culture
Scientists
Discovery
Translation
Amplification
21. | DMD Experience Design | April 2009
So we should ask the experts?
22. | DMD Experience Design | April 2009
“We need to give engineers the right question and they may
already have the answer.” - Dr. Andrew Denton, Materials Connexion
23. | DMD Experience Design | April 2009
“The future is already here, its just unevenly distributed.”
- William Gibson, Author, NPR
24. | DMD Experience Design | April 2009
EconomicValue
Time
Designers
Culture
Scientists
Discovery
Translation
Amplification
firebrands
instigators
creators
catalysts
25. | DMD Experience Design | April 2009
The right question comes from understanding people
43. | DMD Experience Design | April 2009
Stakeholder interviews
Patient interviews
Phone interviews
Site visits
Elicitation activities
Camera study
Secondary research
Online survey
45. | DMD Experience Design | April 2009
Principle 1: Provide the right information at the right time
Principle 2: Recognize the individual and tailor services to them
Principle 3: Maintain excellent communication between physicians
Principle 4: Provide the “right” level of support
Principle 5: Patients want to be as normal as possible
Principle 6: Patient confidence in their care is crucial
Principle 7: Give patients as much control as possible
Principle 8: Patients prize convenience in treatment