HCT Consulting is a management consulting firm that helps hospitals enhance quality and financial performance through their Hospital Transformation Intervention process, which assesses operations, redesigns processes, implements changes, and manages performance to improve efficiency, quality, and patient satisfaction through cultural change and staff training. They have helped over 100 clients achieve both tangible and intangible savings through this proven four-phase approach.
Total Quality Management in HealthcareGunjan Patel
Now days, Healthcare systems are of fundamental interests to all level of Hospitals in our societies. Eventually, increasing importance and reliance are placed on total quality management in healthcare systems. Due to this rising importance that is also reflected in the increasing percentage of national and international resources for both private and public sector to allocated in hospital management systems. Hospitals and other healthcare organization across the globe have been progressively implementing TQM to reduce costs, improve efficiency and provide high quality patient care.
An introductory overview of the basic concepts of Healthcare Quality, a starter for beginners.
Prepared in 2014 for the new staff of the Quality Management Department in King Saud University Medical City in Riyadh as a part of their capacity building plan.
Acknowledgments:
*Dr. Magdy Gamal Yousef, MBBCh, MS, CPHQ - for his contribution in the scientific content
**Ms. Maram Baksh, MS, CPHQ - for the design of the full HCQ capacity building plan in KSUMC
Total Quality Management in HealthcareGunjan Patel
Now days, Healthcare systems are of fundamental interests to all level of Hospitals in our societies. Eventually, increasing importance and reliance are placed on total quality management in healthcare systems. Due to this rising importance that is also reflected in the increasing percentage of national and international resources for both private and public sector to allocated in hospital management systems. Hospitals and other healthcare organization across the globe have been progressively implementing TQM to reduce costs, improve efficiency and provide high quality patient care.
An introductory overview of the basic concepts of Healthcare Quality, a starter for beginners.
Prepared in 2014 for the new staff of the Quality Management Department in King Saud University Medical City in Riyadh as a part of their capacity building plan.
Acknowledgments:
*Dr. Magdy Gamal Yousef, MBBCh, MS, CPHQ - for his contribution in the scientific content
**Ms. Maram Baksh, MS, CPHQ - for the design of the full HCQ capacity building plan in KSUMC
Improving the Health Outcomes of Both Patients AND PopulationsCHC Connecticut
NCA Clinical Workforce Development, Team-Based Care 2019 Webinar Series
Webinar broadcast on: May 23, 2019 | 2 p.m. EST
In this webinar experts will share their journey in planning, preparing and launching a population health initiative. With the goals of impacting population health outcomes while ensuring cost effectiveness, our experts designed interventions to eliminate gaps in care, particularly among special populations.
The mission statement sets the direction and priority for developing and implementing the quality plan. It clearly states the nature of the organization’s commitment to quality and should then be tied to the organizational operations through programs, projects, actions and rewards/recognition.
Value Summary Online Improvement Portal: Product OverviewUniversity of Utah
The Value Summary is the currency of value improvement work at University of Utah Health. It is an online improvement process tool that creates a common improvement language that results in a one-page summary document. It visually guides the improver through our standardized improvement methodology while teaching improvement science principles in real time. The online Value Summary portal creates a forum to share and spread ideas and a path to earn maintenance of certification credit at University of Utah Health.
Improving the Health Outcomes of Both Patients AND PopulationsCHC Connecticut
NCA Clinical Workforce Development, Team-Based Care 2019 Webinar Series
Webinar broadcast on: May 23, 2019 | 2 p.m. EST
In this webinar experts will share their journey in planning, preparing and launching a population health initiative. With the goals of impacting population health outcomes while ensuring cost effectiveness, our experts designed interventions to eliminate gaps in care, particularly among special populations.
The mission statement sets the direction and priority for developing and implementing the quality plan. It clearly states the nature of the organization’s commitment to quality and should then be tied to the organizational operations through programs, projects, actions and rewards/recognition.
Value Summary Online Improvement Portal: Product OverviewUniversity of Utah
The Value Summary is the currency of value improvement work at University of Utah Health. It is an online improvement process tool that creates a common improvement language that results in a one-page summary document. It visually guides the improver through our standardized improvement methodology while teaching improvement science principles in real time. The online Value Summary portal creates a forum to share and spread ideas and a path to earn maintenance of certification credit at University of Utah Health.
3 Strategies for Maximizing Service Line Efficiency, Quality and ProfitabilityWellbe
Maximizing service line efficiency, quality and profitability is a hot topic, particularly with rising patient care demands, changing reimbursement models, and estimated physician shortfalls. This webinar takes a look at three solutions beginning in the operating room and expanding to the entire patient care journey.
1st solution: A unique clinical and operational service model focused on the specialization of qualified, reimbursable clinical labor to optimize surgeon involvement and reduce OR costs.
2nd solution: Taking a holistic view of the service line through the patient care journey to produce a value stream map to understand the current state. Assisting staff with comparing this current state to the ideal future state, comparing national benchmarks and clinical best practices helps your staff innovate and co-create an individualized plan to get your service line to a higher level.
3rd solution: Utilizing dashboard metrics of the critical to success factors, to sustain and improve your service line.
As a participant, you will be able to:
• Identify key operational and clinical indicators of orthopedic service line efficiency
• Describe how Surgical First Assists can add value in the OR
• List the steps in developing and/or evaluating or building an orthopedic service line
• Describe how metrics/dashboards assist in sustaining change and improvement of orthopedic service line
About the Speaker:
Miki Patterson, PHD ONP, Senior Director of Orthopedics in Intelligent CareDesign at Intralign
Dr. Patterson is a certified orthopedic nurse practitioner and brings over 25 years of clinical experience in healthcare, consulting, direct advanced orthopedic patient care, teaching, NIH level, qualitative and quantitative research and publishing. She is a past president of the National Association of Orthopedic Nurses (NAON) and continues to be nationally recognized for leadership and advancing orthopedic care.
Assignment ObjectivesSummarize the purpose of a performance impro.pdfrohit219406
Assignment Objectives:
Summarize the purpose of a performance improvement plan.
Summarize and organize the steps needed in the creation of a performance improvement plan.
Purpose: It is important to understand the performance improvement plan and how it works. You
will all work in a setting, whether it be a hospital or a physician’s office managed by a hospital,
where you will get audited and have certain standards to meet. It is important to be prepared and
understand this information now.
Assignment Description: When dealing with a performance improvement plan, there are many
things to consider. I would like for you to write a report detailing how a performance
improvement plan is written. Start with what the criteria is and how it is determined. Move on to
the action plans and then end with the formal report.
Parameters: This paper needs to be at least 1,000 words in length. You need to have at least 3
sources. This paper needs to be in APA format.
The paper will be graded by the following rubric:
Essay contains correct subject matter and covers the objectives, 50
Proper format – introduction, body, and conclusion, 15
Length – 1,000 words at least, 5
APA Style and format, 5
Used proper number of resources, 15
Grammar, spelling, and punctuation, 10
Solution
Performance Improvement Plan :
Following structure will be followed for developing performance Improvement Plan .
Mission Statement:
To offer the best in patient care and to endorse community health.
Vision:
To be a leading hospital provider in the located area.
Service superiority:
Expecting and exceeding expectations of all we dish up: our patients and their folks, providers,
staff, students, volunteers and other partners.
Dynamic work surroundings
Fostering an setting where all are valued and respected, and fervor and opportunities for expert
growth are encouraged.
Building on centers of medical and organizational superiority Doing the right thing by centering
on evidence based patient- and family -centered mind, a commitment to security, the importance
of knowledge and our mission, vision and values.
Innovation and teamwork Building/fostering corporation to enhance care, meet society need and
foresee the demands of a active healthcare environment.
Financial and resource stewardship :
Keeping clinic strong through the accountable use of financial and human resource.
PURPOSE
The principle of the Hospital performance Improvement Plan is to provide a structure for a
collaboratively planned, systematic and company -wide approach to improving organizational
routine. It is designed to provide an included and comprehensive program that will scrutinize,
assess and improve the superiority of patient care delivered at this flair.
Promise to performance :
The core of the hospital performance Improvement Program is that it tackle quality in all areas
and at all levels all through the organization.
For Hospital to succeed in the swiftly changing and increasingly spirited healthcare atmosphere
in t.
Quality management in nursing professionSANJAY SIR
Quality improvement requires in any field to provide best services to the community in the health care system. it is uploaded to aware the the paramedics & nursing personnel to improve the quality care & helps educators to teach their students.
If you want to learn more about how and why Saskatchewan is using Lean in health care, join us for this introductory session. During the Quality Summit, you will hear about various Lean tools, concepts and principles, and this session will serve as a quick primer for you, covering some “lean essentials” to enhance your Summit experience!
WayPoint Healthcare Advisors is a deeply experienced solutions provider anchored by strategy and focused on cost, growth, patient experience, and clinical process improvement. We translate strategy into action.
Our experts are hands-on, directly involved in
every step from planning to implementation –
until the transformation is complete.
Criteria for Performance Excellence to Improve Pharmacy ServicesCompleteRx
- Enhance understanding of the Performance Excellence program and the impact on Healthcare organizations
- Be able to locate Process level and Results level items and how to begin
- Identify areas in the hospital pharmacy that can be impacted by the program
Purpose of the Call:
Change is challenging and getting staff clinicians and physicians to participate in quality improvement initiatives is often a struggle. Understanding the clinical perspective and developing effective change strategies can help.
By the end of this session participants will:
•understand why it is often difficult to engage with clinicians and physicians
•learn how to assess their change strategies for adoptability
•gain experience with the Highly Adoptable Improvement Model and Toolkit
Watch the webinar http://bit.ly/1A0mxOR
Engaging with Clinicians by Creating Highly Adoptable Improvement: Relevance ...
Hct General Overview
1.
2. WHO WE ARE
HealthCare Transformation (HCT Consulting) is a
management consulting company that brings a deep
understanding and proven approaches in helping
hospitals enhance their quality and
financial performance.
In these challenging times, where the goal for every
healthcare organization is to deliver flawless care in a
cost-effective way, you need a consulting partner with
the experience and methods to help you quickly find
and implement solutions. Our staff of consulting
specialists (including PhDs, MDs, RNs, and hospital
CEOs, COOs, CNOs, CFOs and department
directors) is composed of senior healthcare executives
with an average of more than 20 years of professional
experience in clinical care and hospital operations
management. Each one is an expert in his or her
respective field, bringing an immense knowledge of
current best practices in both medical care and
hospital operations. Our collective resources are
significant, and we remain current with all the latest
trends, advances, and regulatory requirements.
3. WHAT WE DO
HCT collaborates with key players on your staff in transforming
your hospital’s operational efficiency, clinical quality, and
service practices using our unique Hospital Transformation
Intervention™ solution.
We use a powerful tool called Hospital Transformation Intervention™ that
allows us to assess virtually all aspects of patient care and several key areas
of hospital operations, in an intensive and highly interactive partnership
with your staff. e process encompasses an extensive four-phase program
of assessment, redesign, implementation, and performance management,
supported by an ongoing program of communications and training.
Here’s why our approach works:
• Changing the culture: HCT’s unique Hospital Transformation
Intervention™ is successful because it focuses on changing the entire
culture within your hospital. Recognizing the interdependence of
different functions within hospitals, our goal is to instill a continuous
improvement mindset throughout the organization.
• Involving all key players: We employ a “total immersion” approach that
involves all key players in a program of orientation, problem definition and
design, rapid solution implementation, and performance management.
• Providing the tools for sustainability: The process equips the hospital’s
leadership and staff with tools and tactics to effectively promote a new
corporate culture within the hospital. HCT educates the leadership and
staff to then carry on the problem-analysis and change-implementation
functions on their own, without the need for significant outside help or
resources.
4. 1) ASSESSM
2) PROCESS
3) IMPLEME
The transformational process proceeds through four distinct,
synergistic phases, including assessment, process redesign,
implementation, and performance management.
4) PERFORM
USING A PROVEN PROCESS
• Assessment: Using a proprietary assessment tool that covers 150+ metrics for
productivity, efficiency, quality, and service, we create a performance baseline based on
national and state best practices and standards. We conduct interviews of key leaders, staff,
and physicians and observe the dynamics within, and among, departments.
• Redesign: With the results of the assessment in hand, HCT helps create working teams
in the major focus areas. ese teams – working with their peer coaches from HCT –
identify areas of performance they want to improve. e working team creates an imple-
mentation plan that includes planning sessions with staff from other disciplines, coordina-
tion with physicians, and significant training.
• Implementation: Using Lean™ principles, flow charts, and other tools, the teams begin
a rapid-cycle implementation of initiatives identified during the redesign phase. Nearly all
the initiatives contain a continuous process improvement component that will enable the
organization to adapt effectively to regulatory and market changes.
• Performance management: is phase concentrates on maintaining and building on the
positive changes occurring. HCT provides tools to all teams that help them monitor
performance on a daily or weekly basis and to problem solve. During this time, the teams
and their coaches map out plans for the next 6 to 12 months and set up a process for
continued communication, training, and support.
5. MENT
S REDESIGN
ENTATION
MANCE MANAGEMEN
AREAS WE HELP IMPROVE
We’ve applied the Hospital Transformation Intervention™
model to improve performance in these vital areas:
Operational Efficiency Clinical Quality
• Length of stay • Core measures performance
• Utilization management • Rate of hospital-acquired infections
• Patient flow (in ED, OR, and nursing units) • Case management and utilization
• Room turnover rates management practices
• Staffing productivity and labor management • JCAHO compliance and preparation
• Procedures scheduling
• Patient access Service Excellence
• Denial rates • Patient satisfaction
• Billing and collections • Physician satisfaction
• Bad debt • Employee satisfaction
6. OUR RESULTS
We’ve used our Hospital Transformation Intervention™ model at hospitals
across the United States to significantly improve service, quality, and
operational or financial performance at each institution.
We have helped more than 100 hospital clients achieve both “hard” and “soft” savings
based on implementation of solutions identified through the consulting process.
Because we know you need to quantify the value of every expenditure, we create, as part of
the consulting process, ways for your hospital to measure your return on investment with
us. Based on these measurements, we can proudly say, HCT clients average a hard ROI
ratio of more than 6:1.
7. SOME WORDS FROM OUR CLIENTS
About our consulting engagement process and results:
“HCT brought us first-class consultants who worked with us to make quick and lasting
changes.”
“We have had many different consulting groups work with us over the years, and HCT
was the first to achieve real results.”
“We had major operational challenges that we thought could only be fixed with a large
downsizing. But HCT helped us restructure and reorganize – and after 6 months we
did not have to reduce staff, and our margins have improved dramatically.”
About training we provided to staff:
Problem Solving
"Learned how to address prioritizing through problem solving"
"Class helped to develop teamwork among my co-workers"
Meeting Facilitation
"Learned the importance of proper planning of an agenda"
"Learned the skills necessary to keep meetings on track"
Lean Operations
"Learned ways to communicate to get things done"
"Great exposure to Lean principles and how they apply to healthcare"
8. HealthCare Transformation, LLC
70 West Madison Street
Three First National Plaza Suite 1400
Chicago, IL 60602
T- 312 214-7216
F- 312 214-3110
www.hctconsulting.net